Reviews Analysed
19
We Collect & Analyse Reviews
NHL Shop
Experiences & Reviews
NHL Shop is the official online store for National Hockey League licensed merchandise, offering team jerseys, apparel, accessories and fan gifts. The site sells officially licensed products across a range of teams and typically supports international shipping, online ordering, and standard returns and customer-service channels. People searching reviews for NHL Shop commonly look for information on delivery, returns, item authenticity, sizing and payment handling. This summary focuses on what reviewers report about ordering, delivery, products and support to help consumers make informed choices.
Overview & Key Metrics
Positive Sentiment
16%
Latest Review
18d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Many reviewers report cancelled orders, missing deliveries and payment problems; service issues are frequently unresolved by the shop.
Share
Weak
18%
💰
Value for money
Several customers say they were charged but did not receive goods or received incorrect items; only one review explicitly praises price.
Share
Weak
10%
⚡
User experience
Frequent complaints about long delays, stalled processing, checkout/payment errors and a returns portal that sometimes fails to recognise orders.
Share
Weak
17%
🔧
Product quality
Reports include wrong items sent, inconsistent sizing and items arriving with unwanted stickers or damage; a small number describe satisfactory products.
Share
Weak
10%
📞
Communication
Most reviewers describe slow, unresponsive or inconsistent customer support, with unanswered emails and chat interactions that do not resolve issues.
Share
Weak
22%
⭐
Overall experience
The majority describe negative overall experiences driven by delivery and support failures; a few reviewers report successful deliveries and acceptable products.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 19 verified reviews (November 2021 – September 2025).
Thieves
"I ordered a Crosby Jersey on November 12th for my husband. I was hoping it would arrive by our anniversary on December 2nd. Never came, not a big deal..."
Victoria
Trustpilot
Sep 30, 2025
Featured for: Non-delivery, charged, contact failure
Warning! Stay away from this shop!
"I have ordered a Fanatics NHL cap. The cap I received has a big ugly (hologram) sticker placed on top of the curved bill, and I do not want to walk ar..."
M. E. Christiansen
Trustpilot
Sep 30, 2025
Featured for: Product defect, failed returns, poor CS
Sizing gone wrong.
"So, I thought I gained a bit of weight so I ordered 2 hoodies in 3xl. When I got them, de..."
Nino White
Trustpilot
Sep 30, 2025
Featured for: Inconsistent sizing on identical tags
Good experience
"11-day-delivery to Berlin. Good jerseys. In the beginning, I was disturbed since 7 days passed, and I received no email whether my jersey had been shi..."
Alexey Akbashev
Trustpilot
Sep 30, 2025
Featured for: Resolved tracking, received order, positive
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 19 reviews
All Customer Reviews
Sources: Trustpilot (18) · Collected.reviews (1) · Quotes shortened · As of: September 2025
V
Victoria
trustpilot.com
Sep 30, 2025
Thieves
I ordered a Crosby Jersey on November 12th for my husband. I was hoping it would arrive by our anniversary on December 2nd. Never came, not a big deal...
S
Stephen - Highworth
trustpilot.com
Sep 30, 2025
Wrong item sent. Nothing done to rectify it
I ordered 2 items. One was delivered correctly. The other was completely wrong. Their website would not recognise my order number and the automaticall...
J
John Harris
trustpilot.com
Sep 30, 2025
Stole my money
This company cancelled my order twice as I used PayPal and no money was sent. No idea why cancelled so I then used a card. Told it was invalid but the...
C
Connor Lunn
trustpilot.com
Sep 30, 2025
A letdown to the NHL brand
Customer service is absolutely atrocious. I advised I did not receive my delivery and the proof of delivery (provided by Evri) is not even my address....
M
M. E. Christiansen
trustpilot.com
Sep 30, 2025
Warning! Stay away from this shop!
I have ordered a Fanatics NHL cap. The cap I received has a big ugly (hologram) sticker placed on top of the curved bill, and I do not want to walk ar...
N
Nino White
trustpilot.com
Sep 30, 2025
Sizing gone wrong.
So, I thought I gained a bit of weight so I ordered 2 hoodies in 3xl. When I got them, de...
a
anita Krikke
trustpilot.com
Sep 30, 2025
Never ever again
Never ever again! Placed an order in november for €150. This never arrived. Customer serv...
K
Kate Nowosada
trustpilot.com
Sep 30, 2025
I got my order indeed
I got my order indeed The only thing with the shop is...
K
Kay Jean
trustpilot.com
Sep 30, 2025
Useless. No help. Should have read the reviews 1sr
Ordered in October a little something for myself....its STILL "being processed" now in January. Tried to get help but got no answers to any of my ques...
N
Nichola
trustpilot.com
Sep 30, 2025
I think this place is a scam
I think this place is a scam, I spent £130 on a hockey jersey for Christmas and they sent me so...
W
Wade
trustpilot.com
Sep 30, 2025
Worst retail experience
Worst retail experience I placed an order with nhl international which I soon found out is a ’Fanatics run experience’ and only sells Fanatics branded...
L
Laura Devenney
trustpilot.com
Sep 30, 2025
Worst Customer Service
I placed an order on the 20th August, delivery was supposed to be 5th September. It didn't arrive as scheduled, I followed up with their customer serv...
M
Matīss
trustpilot.com
Sep 30, 2025
They offer free shipping for orders…
They offer free shipping for orders above 35 EUR (standard shipping only). But when I checkout there is EXPRESS SHIPPING only available. And they...
A
Ann Britt Jacobsen
trustpilot.com
Sep 30, 2025
Stay away from NHL International Fanshop...
On March 27'th I placed an order of a VGK longsleeve shirt but have NEVER received it despite its already paid for. To contact the website is totally...
L
Leo Hokka
trustpilot.com
Sep 30, 2025
One star for the jersey that I ordered
One star for the jersey that I ordered. But the real deal is that the t-shirt that I ordered...
P
Phil
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS
An absolutely terrible shopping experience that started with incorrect sizing on their site, partial non-delivery of the original and when I tried to...
E
Esmirie Bosman
trustpilot.com
Sep 30, 2025
Toronto Maple Leaf Jersey
This has been the utmost worst experiece I have ever had at a well known shop. We have been waiting since June for our Parcel to arrive and everytime...
A
Alexey Akbashev
trustpilot.com
Sep 30, 2025
Good experience
11-day-delivery to Berlin. Good jerseys. In the beginning, I was disturbed since 7 days passed, and I received no email whether my jersey had been shi...
C
Clauria
Collected.reviews
Nov 30, 2021
Women's WEAR by Erin Andrews Oatmeal Philadelphia Flyers Raglan Pullover Sweatshirt & Pants Lounge Set
I am going to show you how the NHL International Shop company is the best company for me. I realized it after I ordered from them. The price was the lowest so I decided to order from their website. I knew about their products from newspapers and the internet, so it wasn't a hard decision for me to order from them. When my package arrived, I opened the box and found a beautiful product which had a great quality with a low price. That's why I recommend you NHL International Shop company for your shopping.I was very pleased with the set when it arrived and when I used it. I was not disappointed at any time when using it. four stars for this product!
Conclusion
Reviews for NHL Shop in this sample are dominated by reports of delivery failures, payment or order-processing issues and slow or unhelpful customer service. Multiple reviewers describe not receiving paid items, incorrect items delivered or returns systems that did not recognise order numbers. Product issues cited include inconsistent sizing and items arriving with visible defects or unwanted stickers, though a minority received correct, satisfactory orders within expected delivery windows. Prospective buyers should keep order confirmations and tracking details, check sizing guidance carefully and be prepared to escalate with their payment provider if funds are taken without an order being confirmed. Reading recent reviews and confirming current shipping and returns policies before purchase is advisable.