Customers often praise quick, helpful support and mention specific agents who resolved issues well. Many say the patches and stickers ease itching, calm pets, and help with sleep. A small number report expired stock, skin reactions, or products that did not repel insects. A few describe shipping delays, which drew the strongest negative reactions.
Examples from available reviews (Sep 2025 – Mar 2026).
Customer service officer Caz responded promptly and resolved shipping issue.
“Very happy with the customer service officer Caz.”
Pet Zen stickers stopped sofa chewing and calmed my dog.
“Natpat Pet Zen Stickers are hands down the best product i have ever purchased”
Patches caused reactions and failed to prevent mosquito bites.
“my children not only were bitten by mosquitoes but also got a reaction from the patches”
Shipping was delayed and customer service responses were slow and unhelpful.
“It took over 2.5 weeks for my package to arrive”
Most reviews mention fast, solution-focused help, including quick cancellations or refunds. Several customers name individual agents for personal, hands-on support. One review described slow, unhelpful replies during a delayed delivery.
Some customers point to savings from multi-buy deals and say subscription deliveries run smoothly. Others tie value mainly to how well the product works, not just the price. Direct complaints about pricing or poor value appear only rarely.
Users describe an easy ordering process and clear delivery updates for both subscriptions and one-off orders. Parents report improvements in children’s sleep and daily routines after using the products. A few comments also note that the patches are convenient to use, and those mentions are positive.
Many reviews say the products relieve itching, help pets stay calmer, and reduce mosquito bites. A small set of negative comments mentions near-expiry shipments, skin reactions, and limited protection in some cases. One reviewer described the active ingredient as citronella, reflecting mixed views on how well it works.
Reviewers note quick replies across channels and say the team often offers replacements or refunds without delay. Named agents receive repeated praise for clear, empathetic communication. A small minority report slower replies linked to shipping issues.
Most reviews are positive, driven by products that work as expected and quick help when issues come up. A few standout negatives focus on expired products, skin reactions, and delayed deliveries. These accounts contrast with otherwise steady reports of satisfactory results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Customer service officer Caz responded promptly and resolved shipping issue.
“Very happy with the customer service officer Caz.”
Pet Zen stickers stopped sofa chewing and calmed my dog.
“Natpat Pet Zen Stickers are hands down the best product i have ever purchased”
Customer service responded almost immediately and processed my request.
“I had a reply almost immediately”
Patches worked well against ticks and UV patches were beneficial.
“These patches have worked very well for us”
Customer service sent a free replacement promptly due to tracking delays.
“Caz offered to send me a replacement free of charge.”
Patches effectively prevented bites and helped my daughters in the garden.
“Works great for my girls”
Customer service is very helpful and exceeded my expectations.
“There costumer service is very helpful”
Customer service cancelled my order within minutes and was efficient.
“Within minutes I received an email telling me they’ve cancelled the order!”
Customer service responded quickly and handled my query professionally.
“Lovely customer service agent called Caz”
Customer service agent Caz was quick and kind in responses.
“Customer service agent Caz was amazing at answering my request.”
Received nearly-expired patches which underperformed and concerned me.
“I have been sent 3 out of 3 packs that will expire two months out”
Ordering was easy and patches helped reduce my dog's itching.
“ordering is easy and they keep you updated on delivery details.”
Customer service replied quickly and provided detailed information.
“Speedy reply and plenty of detail to answer my question”
Focus patches improved my daughter's school days and the company was responsive.
“The product works, my daughter has been using the Focus patches”
Customer service quickly explained delivery delays and advised next steps.
“Within minutes they responded and it was found that the items are sent by standard mail”
Customer service was great and prompt.
“Great and prompt customer service”
Ordering was easy with good savings and prompt estimated delivery.
“Ease of ordering with good saving on multiples.”
Sleep patches helped my family return to better sleep.
“The sleep patches seem to have helped our family with getting back to some good sleep.”
Customer service responded quickly and offered a replacement if needed.
“had exceptionally quick response from customer service.”
Company issued a full refund immediately when pet patches failed.
“the company gave me a full refund straight away as soon as I emailed”
Kids enjoy the stickers and their night routine improved.
“The stickers are so calming and have improved their overall night routine.”
Customer support responded quickly and cancelled order for a discount.
“Super fast response from customer support Caz”
Caz provided friendly and effective customer service.
“Caz provided great customer service and was very cordial.”
Itch Relief stickers shortened healing and relieved itching effectively.
“NatPat’s Itch Relief stickers are amazing.”
Subscription delivered promptly and customer service was quick and helpful.
“I’ve had my subscription delivered promptly every month”
Customer support responded kindly and resolved the order confirmation issue.
“the person was so kind, understanding and helpful”
Natural stickers improved my nephew's behaviour and sleep significantly.
“I noticed an improvement with his behaviors.”
Patches are convenient and handy for repelling Texas mosquitoes.
“The patches are convenient and handy for our Texas mosquitoes.”
Customer service helped locate my package and restored peace of mind.
“Caz with customer service was so helpful”
Customer service promptly replaced faulty patches and resolved the issue.
“Without any hesitation Caroline sent another one and was very apologetic.”
Customer service responded and issued a refund within minutes.
“They issued a refund within minutes as well.”
Customer service was fast, helpful and professional.
“Fast response times. Helpful and professional”
Customer service resolved delivery issues and the patches work best.
“These patches are the BEST repellant option I’ve come across yet.”
Customer service was fast, friendly and resolved my question quickly.
“Client service was very fast, and friendly, and resolved my question quickly.”
Pet patches solved my cats' issues and restored household peace.
“This is the ONLY thing that has worked on my cats.”
Patches caused reactions and failed to prevent mosquito bites.
“my children not only were bitten by mosquitoes but also got a reaction from the patches”
Patches contain citronella and offer limited protection.
“Mosquito patches are citronella oil.”
Patches were effective, preventing most mosquito bites during holiday.
“Incredibly effective!”
Dog patches calm my two Jack Russells and are indispensable.
“they calm them down”
Shipping was delayed and customer service responses were slow and unhelpful.
“It took over 2.5 weeks for my package to arrive”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Natural Patch sells adhesive patches and wearable stickers for everyday wellbeing. It runs an online store with one-time purchases and subscription fulfilment. Product pages list ingredients and include directions and safety details to help customers choose. The website also provides customer support and return policies for orders and enquiries.