Feedback splits between product praise and fulfilment problems. Some shoppers like the fabric and fit and mention occasional fast delivery. More reviews describe long delays, partial shipments, and refund requests that never get resolved. Many also say support does not reply or provides tracking that does not match what happens.
Examples from available reviews (Mar 2023 – Mar 2026).
They charged immediately but never delivered or refunded money.
“It's been two months and my money has been lost...”
Order not received and customer service gave false delivery information.
“tracking link they provided said my order is STILL IN CHINA”
Silk lounge dress is very soft, stylish, and shipped quickly.
“so soft and drapes perfectly”
Fast delivery and comfortable, high-quality clothing exceeded the reviewer's expectations.
“The fabric used is high-quality and extremely comfortable to wear all day long”
Reviews often mention orders sitting in "processing" for months. Several people describe being charged right away, then receiving nothing or only part of the order. Some say the company received their returns but never sent the refund.
Views on value depend on the purchase. Some buyers call the clothing poor quality and not worth the price, while others say the fabrics are high quality and exceeded expectations. Praise for material and fit shows up less often than complaints about fulfilment and refunds.
Many shoppers report missing items, late deliveries, and tracking details that do not line up. Some describe long waits with no clear fix from support. A smaller group reports smooth purchases and satisfying deliveries.
Several reviews point to soft fabrics that drape well and feel comfortable in certain items. Other comments mention the wrong colours, smaller-than-expected sizing, and clothing described as low quality. Positive product notes appear, but they sit alongside more frequent complaints about quality or accuracy.
Many reviewers say customer service does not answer emails. Some mention tracking that seems misleading and shipping origins that are unclear. A few buyers report helpful replies, but those comments are less common.
Reviews show a sharp split between high ratings for the products and low ratings tied to fulfilment. Many negative comments focus on refunds, delivery issues, and lack of support. Positive ratings tend to highlight fabric feel and design, not service or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They did not answer refund emails and were unhelpful.
“very bad to answer emails”
They sent poor-quality items and ignored return requests.
“Dollar Store quality clothes”
Silk lounge dress is very soft, stylish, and shipped quickly.
“so soft and drapes perfectly”
Order not received and customer service gave false delivery information.
“tracking link they provided said my order is STILL IN CHINA”
Order remains processing and has not been delivered; requests refund.
“still "processing" and has not been delivered”
Order still processing after months and they appear to have scammed me.
“I have to conclude that I have been scammed.”
They charged immediately but never delivered or refunded money.
“It's been two months and my money has been lost...”
Longtime customer waited for two orders since June without response.
“I have been waiting for two separate orders since the 1st June”
Order arrived late with wrong colours and smaller sizes than expected.
“hoodies I ordered were not in the colours I ordered”
Received only one of two pants and customer support hasn't responded.
“I received one pair a couple of weeks later”
Good products but terrible customer service and missing refunds.
“Worst customer service on line.”
They only delivered one item and owe me $125 with no response.
“Took my money and delivered 1 item.”
After years' patronage I received half an order and can't contact them.
“I received half of my order with no other tracking number.”
Boxy Turtleneck Sweatshirt combines comfort and modern style.
“perfect combination of comfort and fashion”
Fabric feels amazing and makes reviewer feel put-together.
“The fabric feels amazing against the skin”
Poor customer service and misleading China-based shipping details.
“This company ships from China, misleading base address”
They failed to refund and refused refund without a tracking number.
“they had run out and never refunded me”
Returned jacket and was promised a refund but never received it.
“Never ordering from here again, what a joke.”
Items returned and received but refund not provided or communicated.
“The items were received and I have not been given a refund or any communication whatsoever.”
Returned items were received but no refund and no contact from customer service.
“I have yet to receive a refund or a response”
I recently purchased some items from Nap, and I must say that my experience was amazing! The website offered a wide selection of women's clothing ranging from tops, dresses, coats to robes and bottoms. Not only did they have trendy pieces, but their unique selling point is the ultimate comfort their products provide.
The ordering process was very easy; every item had a detailed description with size charts for convenience. Moreover, shipping was so quick! Within just two days of making payment online, I received my order in neat packaging.
When I tried on the clothes at home, it felt like heaven. The fabric used is high-quality and extremely comfortable to wear all day long—no more needing to change into your PJs straight after you come back home!
Overall, shopping at Nap was an excellent experience for me; every piece details essential comfort beyond expectations. They offer multiple ways to pay which makes checkout convenient both online or offline. Highly recommended store for someone looking for style as well as unbeatable quality!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nap Lab is an online clothing retailer focused on casual and loungewear for men and women. It sells items such as dresses, sweatshirts, hoodies, and knitwear, with product pages that list fabric details and size guides. Orders go through its e-commerce site, with standard online payment methods and shipping options. The site also shares garment care instructions and size charts to help customers choose items and care for fabrics.