Customer feedback shows a clear split: many reviewers report persistent problems with order processing, missing deliveries and unresponsive customer service, while a smaller group praises fabric, fit and prompt shipping. Multiple complaints reference unfulfilled orders, returns without refunds and misleading tracking information; these are recurring themes across recent reviews. If you are considering a purchase, check payment protection (card or PayPal), recent customer feedback and the seller’s stated shipping and refund policies before ordering. For larger or multiple-item orders, consider ordering a single item first or using a payment method with dispute options to limit potential losses.
Examples from available reviews (Mar 2023 – Feb 2026).
Fast delivery and comfortable, high-quality clothing exceeded the reviewer's expectations.
“The fabric used is high-quality and extremely comfortable to wear all day long”
They sent poor-quality items and ignored return requests.
“Dollar Store quality clothes”
Order still processing after months and they appear to have scammed me.
“I have to conclude that I have been scammed.”
Boxy Turtleneck Sweatshirt combines comfort and modern style.
“perfect combination of comfort and fashion”
Most reviewers report long processing times, missing deliveries or refunds not issued; a small number mention quick shipping and proper fulfilment.
Several customers say they paid and never received goods or refunds; a few complain items were poor value compared with charged prices.
A small set of reviewers praise the website ordering flow, size charts and easy checkout; sample size of comments is limited.
Reports are mixed: multiple buyers praise fabric, fit and comfort, while others received incorrect, mis‑sized or low‑quality items.
Numerous reviews describe unresponsive customer service, unanswered emails and misleading tracking updates; a few reviewers received prompt replies.
Overall impressions skew negative: many reviewers cite order and refund problems, though some customers report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They did not answer refund emails and were unhelpful.
“very bad to answer emails”
They sent poor-quality items and ignored return requests.
“Dollar Store quality clothes”
Silk lounge dress is very soft, stylish, and shipped quickly.
“so soft and drapes perfectly”
Order not received and customer service gave false delivery information.
“tracking link they provided said my order is STILL IN CHINA”
Order remains processing and has not been delivered; requests refund.
“still "processing" and has not been delivered”
Order still processing after months and they appear to have scammed me.
“I have to conclude that I have been scammed.”
They charged immediately but never delivered or refunded money.
“It's been two months and my money has been lost...”
Longtime customer waited for two orders since June without response.
“I have been waiting for two separate orders since the 1st June”
Order arrived late with wrong colours and smaller sizes than expected.
“hoodies I ordered were not in the colours I ordered”
Received only one of two pants and customer support hasn't responded.
“I received one pair a couple of weeks later”
Good products but terrible customer service and missing refunds.
“Worst customer service on line.”
They only delivered one item and owe me $125 with no response.
“Took my money and delivered 1 item.”
After years' patronage I received half an order and can't contact them.
“I received half of my order with no other tracking number.”
Boxy Turtleneck Sweatshirt combines comfort and modern style.
“perfect combination of comfort and fashion”
Fabric feels amazing and makes reviewer feel put-together.
“The fabric feels amazing against the skin”
Poor customer service and misleading China-based shipping details.
“This company ships from China, misleading base address”
They failed to refund and refused refund without a tracking number.
“they had run out and never refunded me”
Returned jacket and was promised a refund but never received it.
“Never ordering from here again, what a joke.”
Items returned and received but refund not provided or communicated.
“The items were received and I have not been given a refund or any communication whatsoever.”
Returned items were received but no refund and no contact from customer service.
“I have yet to receive a refund or a response”
I recently purchased some items from Nap, and I must say that my experience was amazing! The website offered a wide selection of women's clothing ranging from tops, dresses, coats to robes and bottoms. Not only did they have trendy pieces, but their unique selling point is the ultimate comfort their products provide.
The ordering process was very easy; every item had a detailed description with size charts for convenience. Moreover, shipping was so quick! Within just two days of making payment online, I received my order in neat packaging.
When I tried on the clothes at home, it felt like heaven. The fabric used is high-quality and extremely comfortable to wear all day long—no more needing to change into your PJs straight after you come back home!
Overall, shopping at Nap was an excellent experience for me; every piece details essential comfort beyond expectations. They offer multiple ways to pay which makes checkout convenient both online or offline. Highly recommended store for someone looking for style as well as unbeatable quality!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nap Lab is an online clothing retailer focused on women's loungewear and casual apparel sold through e-commerce channels. Shoppers typically encounter product pages with images, size information and online checkout; the brand is commonly referenced under names such as Nap Lab or Nap Loungewear in consumer feedback.