Reviews Analysed
21
We Collect & Analyse Reviews
Nap Lab
Experiences & Reviews
Nap Lab is an online clothing retailer focused on women's loungewear and casual apparel sold through e-commerce channels. Shoppers typically encounter product pages with images, size information and online checkout; the brand is commonly referenced under names such as Nap Lab or Nap Loungewear in consumer feedback.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
12d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most reviewers report long processing times, missing deliveries or refunds not issued; a small number mention quick shipping and proper fulfilment.
Share
Weak
24%
💰
Value for money
Several customers say they paid and never received goods or refunds; a few complain items were poor value compared with charged prices.
Share
Weak
9%
⚡
User experience
A small set of reviewers praise the website ordering flow, size charts and easy checkout; sample size of comments is limited.
Share
Mixed
5%
🔧
Product quality
Reports are mixed: multiple buyers praise fabric, fit and comfort, while others received incorrect, mis‑sized or low‑quality items.
Share
Mixed
10%
📞
Communication
Numerous reviews describe unresponsive customer service, unanswered emails and misleading tracking updates; a few reviewers received prompt replies.
Share
Weak
24%
⭐
Overall experience
Overall impressions skew negative: many reviewers cite order and refund problems, though some customers report satisfactory purchases.
Share
Weak
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Comfortable fashion-wear solution
"I recently purchased some items from Nap, and I must say that my experience was amazing! The website offered a wide selection of women's clothing ranging from tops, dresses, coats to robes and bottoms. Not only did they have trendy pieces, but their unique selling point is the ultimate comfort their products provide. The ordering process was very easy; every item had a detailed description with size charts for convenience. Moreover, shipping was so quick! Within just two days of making payment online, I received my order in neat packaging. When I tried on the clothes at home, it felt like heaven. The fabric used is high-quality and extremely comfortable to wear all day long—no more needing to change into your PJs straight after you come back home! Overall, shopping at Nap was an excellent experience for me; every piece details essential comfort beyond expectations. They offer multiple ways to pay which makes checkout convenient both online or offline. Highly recommended store for someone looking for style as well as unbeatable quality!"
Meredith
Collected.reviews
Mar 13, 2023
Featured for: Detailed positive ordering and product experience
It’s a scam site
"It’s a scam site. They use Nap’s photos, charge Nap prices, and then send Dollar Store quality clothes from overseas that are NOT what y..."
Robin
Trustpilot
Sep 30, 2025
Featured for: Claims cheap items, no refunds
Six months+ without delivery or communication!
"Placed an order worth $192 on 2024-04-10. It is still "processing" and has not been delivered. Many e-mails later I have to conclude that I have been..."
Hans Erik Nilsson
Trustpilot
Sep 30, 2025
Featured for: Long non-delivery and communication failure
I feel stylish and put-together every time I wear it
"I'm so glad I purchased the Boxy Turtleneck Sweatshirt! It's the perfect combination of comfort a..."
Nick Charles
Trustpilot
Sep 30, 2025
Featured for: Positive product fit and comfort
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Breda Mannix
trustpilot.com
Sep 30, 2025
This is a very corrupt website I would…
This is a very corrupt website I would not advise anyone to do business with them very bad to answer emai...
R
Robin
trustpilot.com
Sep 30, 2025
It’s a scam site
It’s a scam site. They use Nap’s photos, charge Nap prices, and then send Dollar Store quality clothes from overseas that are NOT what y...
D
Deven Park
trustpilot.com
Sep 30, 2025
The Coziest Lounge Set Ever—You’ll Live in This
I ordered the silk lounge dress from Nap Loungewear, and it’s my new go-to for effortless style! It’s so soft and drapes perfectly, and the oli...
C
Claudia Adriani
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS SITE
After almost 2 months from my order, I still have not received anything, and received no meaningful information in spite of numerous attempts to conta...
R
Roxana Tudor
trustpilot.com
Sep 30, 2025
Placed an order worth $287 on…
Placed an order worth $287 on 2024-05-18.It is still "processing" and has not been delivered...
H
Hans Erik Nilsson
trustpilot.com
Sep 30, 2025
Six months+ without delivery or communication!
Placed an order worth $192 on 2024-04-10. It is still "processing" and has not been delivered. Many e-mails later I have to conclude that I have been...
K
Kruno S
trustpilot.com
Sep 30, 2025
Took my money and disappeared
Purchased pants from them. They charged me immediately but I never received an order. Made a complaint by email twice, but never received a reply. It'...
J
Jodi Shepherd
trustpilot.com
Sep 30, 2025
I’ve been using this company for a few…
I’ve been using this company for a few years and absolutely love there dresses however I have been waiting for two separate orders since the 1st June...
J
Julie, Calpe
trustpilot.com
Sep 30, 2025
Terrible company to deal with
Terrible company to deal with. Took months to get my order and when it arrived the hoodies I ordered were not in the colours I ordered a...
C
Concerned shopper
trustpilot.com
Sep 30, 2025
Half my order, no response
I ordered 2 pairs of pants on March 30th at 50% off with free shipping. I received one pair a couple of weeks later and thought the second might be sh...
C
Carroll J
trustpilot.com
Sep 30, 2025
Beware. Worst--NO customer service
Worst customer service on line. Love the design, fabric and construction, but.... 4 years ago I ordered 3 items. Never credited with an $!00+ return....
J
Jani Stier
trustpilot.com
Sep 30, 2025
BEWARE
BEWARE! FRAUDS! Took my money and delivered 1 item. No response to m...
V
Virginia123
trustpilot.com
Sep 30, 2025
I was a good customer for a few years
I was a good customer for a few years. Received good products and good customer service when needed. Last week I received half of my order with no oth...
N
Nick Charles
trustpilot.com
Sep 30, 2025
I feel stylish and put-together every time I wear it
I'm so glad I purchased the Boxy Turtleneck Sweatshirt! It's the perfect combination of comfort a...
Z
Zona Smedley
trustpilot.com
Sep 30, 2025
The fabric feels amazing against the skin
I love how it makes me feel put-together even when I'm just lounging around. I'v...
C
Carmen Quinones
trustpilot.com
Sep 30, 2025
SHADY SITE
Poor customer service!!! This company ships from China, misleading base address, no phone number for customer service. I emailed multiple times regard...
C
Carole Featherstone
trustpilot.com
Sep 30, 2025
I ordered a dress after 2 months they…
I ordered a dress after 2 months they had run out and never refunded me. I stupidly ordered 3 items again recently and had to return 1 and they wont r...
C
Courtney Scott
trustpilot.com
Sep 30, 2025
Terrible company
Ordered a jacket at the beginning of October and had to return it as it was way too big so my plan was to get a smaller size. I paid a ton to get it s...
G
Gillian Scott
trustpilot.com
Sep 30, 2025
Do not order from this company
I ordered a one set. The order took a month to arrive and the quality and sizing was not good (or at least what I prefer). I ended up returning the se...
K
KristenMarie
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM THIS 'COMPANY'
I ordered a few different sets and pants to try out for a trip to Europe. The order took a month to arrive (too late for the trip) and I ended up retu...
Conclusion
Customer feedback shows a clear split: many reviewers report persistent problems with order processing, missing deliveries and unresponsive customer service, while a smaller group praises fabric, fit and prompt shipping. Multiple complaints reference unfulfilled orders, returns without refunds and misleading tracking information; these are recurring themes across recent reviews. If you are considering a purchase, check payment protection (card or PayPal), recent customer feedback and the seller’s stated shipping and refund policies before ordering. For larger or multiple-item orders, consider ordering a single item first or using a payment method with dispute options to limit potential losses.