Many reviewers commend NA-KD staff for quick, friendly, effective support. Several shoppers report late or missing refunds and hard-to-manage returns. Multiple buyers mention inconsistent sizing and defects such as holes, split soles, or items that don’t match the photos. Communication ranges from fast replies to unanswered messages and missing delivery confirmations.
Examples from available reviews (Dec 2021 – Feb 2026).
NA-KD customer service was outstanding, friendly, fast and helpful.
“The NAKD customer service is simply outstanding!”
Return not refunded and customer service unreachable; return process is a nightmare.
“the return process is a nightmare”
Jeans and sweater showed severe defects and claims were rejected unfairly.
“Holes in jeans after first wash”
Size chart inaccurate; coat arrived two sizes too large and refund pending.
“it was huge like two size up”
Many reviews describe fast, helpful agents who fix problems quickly. Others say returns support falls short, with refunds delayed or missing and cases left unresolved. Positive comments often mention staff by name and highlight quick solutions.
Some reviewers say they were charged extra return fees for multiple items and given vouchers instead of refunds. Several customers report poor-quality items and felt the purchase wasn’t good value. Comments on overall value appear, but they aren’t the main theme.
Shoppers often point to inconsistent sizing and inaccurate size charts, which leads to many returns. Others describe smooth ordering and satisfactory deliveries. Some reviews note delivery mistakes and missing pickup confirmations that stopped them from collecting orders.
Multiple reviews mention clear defects: holes after the first wash, split boot soles, used items, and products that look different from the photos. Several reviewers also say they received good-quality items, creating a sharp contrast. Usability complaints include colour mismatches and cropped fits.
Many customers praise quick, polite replies from customer care and fast fixes. Others report emails going unanswered, no confirmation messages, and trouble reaching support by phone. Critical comments repeatedly mention slow warehouse processing and missing pickup confirmations.
Reviews split between high satisfaction, driven by quick and helpful support, and low satisfaction linked to returns, refunds, and product defects. Positive accounts focus on friendly agents and fast problem-solving. Negative accounts centre on refused refunds, strict return handling, and uneven product reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service solved the problem very quickly.
“They solved my problem really fast.”
Inconsistent sizing and fabric quality across items, and slow return refunds.
“inconsistent sizing”
Size chart inaccurate; coat arrived two sizes too large and refund pending.
“it was huge like two size up”
Return refund took over a month and reviewer was unhappy.
“it took more than a month for the refund”
Smooth experience with great quality and excellent customer service.
“Everything went smooth and as expected.”
Customer service provided precise size information and were very polite.
“Nakd staffs are so kind and polite.”
Likes the product range and awaits order delivery.
“Love the range and looking forward to receiving my order 🤍”
Help and support from Kate were excellent; reviewer recommends NA-KD.
“the help and support from Kate was amazing”
Jeans and sweater showed severe defects and claims were rejected unfairly.
“Holes in jeans after first wash”
Item colour differed and reviewer cannot return it.
“The colour of the item I purchased was nothing like how it was pictured”
Loves the brand, bought a second coat and praises customer service.
“Absolutely love the brand.”
Received precise and helpful information and great service.
“Very precise and helpful information, great service.”
Poor customer service and very slow returns; refund took over a month.
“Absolutely poor customer service.”
Products differed from photos and were poor quality, with return problems.
“Photos show something completely different to what you will receive!”
Boots' sole split and product quality was extremely poor.
“sole literally split in half”
Support responded quickly and helped with the request.
“Great support, they helped me very fast”
Fast delivery but inconsistent sizing; paying return fee felt unfair.
“made the sizing feel inconsistent and unclear”
Excellent immediate service, friendly staff, issue resolved efficiently.
“I had an excellent service experience.”
Customer service was responsive and communicative despite delayed return processing.
“The customer service is amazing.”
Additional return charges apply for more than three items, reviewer calls behaviour cheap.
“they then charge an extra 10kr per article”
NA-KD promptly refunded a lost-delivery parcel, resolving the issue.
“promptly issued a refund”
No pickup confirmation and no response left me unable to collect.
“did not receive a confirmation email or text.”
Returned item but refund never received and company uncontactable.
“I still didn't get my money back”
Return delayed over three weeks but eventually refunded after many emails.
“package is with them 21 days now!”
Ordered twice; product quality good and customer service was helpful.
“the quality is really good.”
Customer service responded quickly and was friendly and accommodating.
“Responsing fast, accommodating, very friendly!”
Return not refunded and customer service unreachable; return process is a nightmare.
“the return process is a nightmare”
Customer Care replied quickly and was very helpful with returns.
“replied very fast and super nice to my messages!”
Ordered in August but parcel never arrived and no contact number.
“still not received it.”
Reviewer reports a very good experience.
“Very good !!”
Returned five items but only four refunded and company claims missing item.
“only refunded me for 4 items”
Customer service responded fast and the reviewer highly recommends them.
“Fast responding custormerservice!”
Despite an issue, customer received excellent and fast service from competent staff.
“the service was excellent and very fast.”
Support was amazing, fast and kind.
“Amazing, fast and kind support!”
Had return issues; staff member Karl is helping and will resolve refund.
“Karl truly is a hero.”
Reviewer reports good service and nice clothes.
“Good Service and nice clothes”
Issue resolved within hours and reviewer received a discount, very satisfied.
“The problem was solved within just a few hours”
NA-KD customer service was outstanding, friendly, fast and helpful.
“The NAKD customer service is simply outstanding!”
Reviewer reports excellent support from NA-KD.
“Excellent support”
Poor packaging and quality; returns resulted only in an invalid voucher.
“I got a voucher for my next order instead”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
NA-KD is a Swedish online fashion retailer selling clothing, footwear, and accessories mainly via its website and mobile app. It offers a broad range of womenswear, including dresses, jeans, coats, and boots. Product pages usually provide photos, size charts, and purchase details to help shoppers buy online. NA-KD ships internationally and offers customer support through channels such as email and in-app messaging for returns and questions.