Reviews Analysed
21
We Collect & Analyse Reviews
MZ Skin
Experiences & Reviews
MZ Skin is a premium skincare brand that sells topical skincare formulations and light‑therapy devices through online channels and retail counters. People searching reviews usually check product efficacy, device durability, warranty terms and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Some reviewers praise helpful retail staff and individual CS representatives, but multiple reports describe slow or prolonged issue resolution online.
Share
Mixed
14%
💰
Value for money
Several reviewers consider devices and some items overpriced and poor value; a smaller number feel certain topical products justify the cost.
Share
Weak
7%
⚡
User experience
Many users report an easy website and positive in‑store experiences; others encountered order errors, missing items or difficulties with returns and proofs.
Share
Mixed
22%
🔧
Product quality
Topical serums and creams receive many positive comments for skin improvement; several reviewers report LED masks failing after about a year to 18 months.
Share
Mixed
20%
📞
Communication
Retail interactions and named CS agents are praised, while other reviewers describe delayed replies and requests for extensive proof that frustrated them.
Share
Mixed
14%
⭐
Overall experience
Most reviewers report positive overall experiences with products and retail service, though a noticeable minority report device failures and poor aftercare.
Share
Strong
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Luxurious Experience Indeed
"I recently had the pleasure of trying out some products from MZ Skin's luxury skincare range, and I must say that my experience was nothing short of amazing. As soon as I visited their online store, I was impressed with the quality of information provided on each product. The website gave me detailed descriptions, ingredients list and even included before-and-after pictures which made it easy for me to pick the best products suited for my skin. I went ahead and purchased a few items which arrived promptly in immaculate packaging. From opening the box to applying the products themselves, everything felt luxurious - like I was treating myself to something very special indeed! And after using them consistently for a while now, I can confirm that these are not just high-end items designed to look good on your shelves. MZ Skin's promise is "timeless youthful glowing & beautiful skin," and they definitely deliver on this alluring concept. Their exclusive research-based formulations have truly changed my skincare game by improving my complexion significantly. Lines around my mouth that used to be visible already disappeared in only two weeks! Another aspect worth noting are their great customer service skills - shortly after placing an order they contacted me directly via email explaining precisely how one product would work better with another based upon what we know about skincare science- tailored recommendations unavailable anywhere else. Overall, MZ Skin stands out in every way as an advanced cosmetic care brand run by women who understand both beauty and science: Sleek design combined with state-of-the-art formulas will make any individual coveting sensational skin feel empowered while enjoying luxurious self-care"
Leonora
Collected.reviews
May 07, 2022
Featured for: Detailed positive product & service example
I got a sample from Lovely Skin of MZ…
"I got a sample from Lovely Skin of MZ oil and liked it so I wanted to order. MZ offers 20%off mature discount on first order and has you send a photo..."
Rhonda
Trustpilot
Sep 30, 2025
Featured for: Complaint: discount, empty product, CS request
Fantastic products and great customer…
"Fantastic products and great customer services. I had a fault (after a year) with a led mask and I contact..."
Phoebe
Trustpilot
Sep 30, 2025
Featured for: Fault replaced quickly; positive resolution
I had the mask for 18 months using 2x…
"I had the mask for 18 months using 2x per week for 20 minutes. The red light on the mask stopped working. For 2 months I have filled put 2 reports, up..."
linda flora
Trustpilot
Sep 30, 2025
Featured for: Unresolved mask failure; prolonged poor support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Andrea Mead
trustpilot.com
Sep 30, 2025
Doesn’t last longer than 14 months
I bought the MZ LED mask 3 years ago and it stopped working after 14 months. MZ replaced my mask as it was within the warranty period and the replacem...
R
Rhonda
trustpilot.com
Sep 30, 2025
I got a sample from Lovely Skin of MZ…
I got a sample from Lovely Skin of MZ oil and liked it so I wanted to order. MZ offers 20%off mature discount on first order and has you send a photo...
S
Sophia Rashad
trustpilot.com
Sep 30, 2025
Issue resolved after a long time
Updated review: The red light therapy mask I purchased broke. I am amending my original review as the issue has now been resolved and I am happy with...
J
J J
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Grace the Customer Service Representative is a credit to the company. Not only...
J
Jamie
trustpilot.com
Sep 30, 2025
Overpriced
Overpriced, doesn’t work and made zero difference. Tacky packaging. My boyfriend bo...
T
Talula
trustpilot.com
Sep 30, 2025
THE BEST SPF YOU WILL FIND
I have just bought the MOST amazing spf from MZ Skin as it leaves no white cast or any greasy residue. I love all of the products however, I just wish...
F
Flora
trustpilot.com
Sep 30, 2025
I am so pleased with my purchase with…
I am so pleased with my purchase with MZ Skin. First of all, the website is very easy to navigate and find the right product that suitable for my skin...
P
Phoebe
trustpilot.com
Sep 30, 2025
Fantastic products and great customer…
Fantastic products and great customer services. I had a fault (after a year) with a led mask and I contact...
L
Lana
trustpilot.com
Sep 30, 2025
I LOVE this brand!
I LOVE this brand!! Went into Selfridges the other day to purchase some face masks for my holiday, staff were so sweet and helpful actually ended up l...
S
Sarah Yousef
trustpilot.com
Sep 30, 2025
Magical glow
I purchased the entire calming range from MZ Skin, and every product has worked wonders on my skin. It’s now calm, radiant, and glowing. The sunblock...
S
Selina Khan
trustpilot.com
Sep 30, 2025
Very helpful team
I usually go to Selfridges because the sales team on the MZ skin counter have been so informative and helpful. This time, I ordered online and the cle...
A
Anonymous
trustpilot.com
Sep 30, 2025
The BEST IN THE INDUSTRY ✨
Stepping into Dr. Zamani’s clinic feels like entering a realm of beauty and care unlike any other. From the moment you arrive, you’re embraced by an a...
J
Jaimie
trustpilot.com
Sep 30, 2025
THE BEST!!
I started using mz skin products and I'm amazed with how they have improved my skin already I have used many brands before but nothing has made my ski...
R
Reem
trustpilot.com
Sep 30, 2025
Amazing products for my rosacea!
MZ Skin has truly transformed my skin! As a rosacea suffer, I've really struggled in finding products that work for me, as I am very sens...
E
Ellie Wright
trustpilot.com
Sep 30, 2025
Love the new Microtox eye serum
Love the new Microtox eye serum, I love how when applying the applicator feels...
L
LEILA ANTAKLY
trustpilot.com
Sep 30, 2025
Transformational rejuvenation in a bottle
I have to say I am very very picky about my skincare routine and there are few products that have improved my skin as well as MZ Skin. I used to suffe...
J
Jessica
trustpilot.com
Sep 30, 2025
Love these products
I have been using Soothe & Smooth eye cream for the last 9 months and I love the feel of the product and I have seen a big reduction in my dark circle...
K
Katy H
trustpilot.com
Sep 30, 2025
Great experience!
Ordered from MZSKIN a week ago and had a change of heart on one of the items in my order. Emailed customer services and they were so helpful, sw...
l
linda flora
trustpilot.com
Sep 30, 2025
I had the mask for 18 months using 2x…
I had the mask for 18 months using 2x per week for 20 minutes. The red light on the mask stopped working. For 2 months I have filled put 2 reports, up...
E
Ellivia Kennedy
trustpilot.com
Sep 30, 2025
Terrible company with absolutely awful…
Terrible company with absolutely awful customer service. They charge extortionate prices for...
Conclusion
Reviews show consistent positive feedback for topical skincare: many users report visible improvements and praise in‑store staff. However, several reviewers describe LED mask failures within about a year and frustration with online support taking months to resolve issues. Customer service experiences are mixed: individual representatives receive praise, but response times and proof requests were common complaints. If you are considering MZ Skin, weigh strong product reviews for creams and serums against reported device reliability issues, and check warranty and return policies before purchasing.