Reviews show consistent positive feedback for topical skincare: many users report visible improvements and praise in‑store staff. However, several reviewers describe LED mask failures within about a year and frustration with online support taking months to resolve issues. Customer service experiences are mixed: individual representatives receive praise, but response times and proof requests were common complaints. If you are considering MZ Skin, weigh strong product reviews for creams and serums against reported device reliability issues, and check warranty and return policies before purchasing.
Examples from available reviews (May 2022 – Feb 2026).
Arrived promptly in immaculate packaging and improved my complexion.
“Lines around my mouth that used to be visible already disappeared in only two weeks!”
Advertised discount refused and empty serum claim handled poorly.
“retinol serum was empty.”
Customer service replaced a faulty LED mask quickly and satisfactorily.
“They got back to me quickly and have replaced the mask.”
Mask stopped working and multiple reports received no response from support.
“am still waiting to hear from them about the mask.”
Some reviewers praise helpful retail staff and individual CS representatives, but multiple reports describe slow or prolonged issue resolution online.
Several reviewers consider devices and some items overpriced and poor value; a smaller number feel certain topical products justify the cost.
Many users report an easy website and positive in‑store experiences; others encountered order errors, missing items or difficulties with returns and proofs.
Topical serums and creams receive many positive comments for skin improvement; several reviewers report LED masks failing after about a year to 18 months.
Retail interactions and named CS agents are praised, while other reviewers describe delayed replies and requests for extensive proof that frustrated them.
Most reviewers report positive overall experiences with products and retail service, though a noticeable minority report device failures and poor aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Faulty LED received but only AI replies and poor returns process.
“I can only get a response via AI which states that I will be passed to a human”
Carrier lost parcel and MZ delayed follow-up, refund issued later.
“they never followed up with DPD.”
LED mask stopped working after fourteen months and replacement failed.
“it stopped working after 14 months.”
Advertised discount refused and empty serum claim handled poorly.
“retinol serum was empty.”
Fault was resolved but only after prolonged effort and follow-ups.
“it did take an awful lot of effort on my end.”
Customer service representative Grace provided excellent, first-class assistance.
“Grace the Customer Service Representative is a credit to the company.”
Reviewer found the product overpriced, ineffective, and poorly packaged.
“Overpriced, doesn’t work and made zero difference.”
SPF leaves no white cast and no greasy residue.
“leaves no white cast or any greasy residue.”
Website easy to use and customer service arranged express delivery.
“They are super friendly and helpful and supportive.”
Customer service replaced a faulty LED mask quickly and satisfactorily.
“They got back to me quickly and have replaced the mask.”
In-store staff were helpful and provided complimentary facial and minis.
“I got given a complimentary facial and lots of free minis to travel with”
Calming range improved skin, leaving it calm, radiant and protected.
“every product has worked wonders on my skin.”
Missing cleanser was sent promptly along with trial sizes, issue resolved.
“they sent me the cleanser and small sizes of products the customer service rep advised I should try!”
Clinic visit felt warm, professional and highly trustworthy throughout.
“Dr. Zamani is a gift, and her clinic is a treasure.”
Products improved skin glow and hydration without causing breakouts.
“my skin looks the best it has done :)”
Calming range reduced redness and sensitivity for rosacea effectively.
“The Calming range has really helped to suppress my redness”
Microtox eye serum feels cooling on application and tightens the skin.
“a really nice tightening effect afterward!!”
Cleanse and Clarify significantly improved acne and skin clarity for reviewer.
“MZ Cleanse and Clarify is simply the best. Hands Down.”
Eye cream reduced dark circles and serum left skin hydrated and bright.
“I have seen a big reduction in my dark circles.”
Customer service swapped an item and delivered the order very quickly.
“they were so helpful, swapped out the product for the one I wanted (even though it was my error!)”
Mask stopped working and multiple reports received no response from support.
“am still waiting to hear from them about the mask.”
Expensive mask broke after only a couple of uses, reviewer dissatisfied.
“paid over £500 for a mask which broke after the first couple of times of use.”
I recently had the pleasure of trying out some products from MZ Skin's luxury skincare range, and I must say that my experience was nothing short of amazing. As soon as I visited their online store, I was impressed with the quality of information provided on each product. The website gave me detailed descriptions, ingredients list and even included before-and-after pictures which made it easy for me to pick the best products suited for my skin.
I went ahead and purchased a few items which arrived promptly in immaculate packaging. From opening the box to applying the products themselves, everything felt luxurious - like I was treating myself to something very special indeed! And after using them consistently for a while now, I can confirm that these are not just high-end items designed to look good on your shelves.
MZ Skin's promise is "timeless youthful glowing & beautiful skin," and they definitely deliver on this alluring concept. Their exclusive research-based formulations have truly changed my skincare game by improving my complexion significantly. Lines around my mouth that used to be visible already disappeared in only two weeks!
Another aspect worth noting are their great customer service skills - shortly after placing an order they contacted me directly via email explaining precisely how one product would work better with another based upon what we know about skincare science- tailored recommendations unavailable anywhere else.
Overall, MZ Skin stands out in every way as an advanced cosmetic care brand run by women who understand both beauty and science: Sleek design combined with state-of-the-art formulas will make any individual coveting sensational skin feel empowered while enjoying luxurious self-care
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MZ Skin is a premium skincare brand that sells topical skincare formulations and light‑therapy devices through online channels and retail counters. People searching reviews usually check product efficacy, device durability, warranty terms and customer service responsiveness.