Reviews Analysed
21
We Collect & Analyse Reviews
MyBag
Experiences & Reviews
MyBag is an online retailer that sells designer handbags and related accessories through a dedicated e-commerce site. The business lists branded items and runs promotional pricing and discounted offers alongside full-price stock. Customers interact with the company via the website for browsing, ordering and delivery options. This profile is intended for people researching user reviews and buying experiences for MyBag.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
30d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many customers report fast, next‑day delivery and reliable fulfilment; several reviews also describe failed deliveries, refund delays or inability to amend orders.
Share
Mixed
20%
💰
Value for money
Shoppers frequently call products bargains or good value, citing discounted prices and competitive pricing on branded bags.
Share
Strong
9%
⚡
User experience
Users generally find the website easy to navigate and buying straightforward; a small number report problems changing orders or account preferences.
Share
Strong
7%
🔧
Product quality
Most reviewers describe items as matching descriptions, well made and often delivered with dust bags; packaging complaints are occasional and minor.
Share
Strong
23%
📞
Communication
Several customers praise tracking updates and prompt replies; others report no responses to emails and an inaccessible website when issues arose.
Share
Mixed
10%
⭐
Overall experience
The majority of reviews are positive, noting quick delivery, quality items and repeat purchases; a minority describe serious order or refund failures.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Shopping Delight at MyBag
"I recently purchased a designer handbag from MyBag and I must say it was an absolute pleasure to shop there. The online store is very easy to navigate through, even for someone like me who doesn't have much technological skills - there weren't any pop-up ads or videos that slowed down the website which made the process smooth and hassle-free. One thing that stood out to me about MyBag is their extensive collection of high-quality products from renowned brands. They offer a wide range of options in different colours, sizes, and styles to choose from so you can easily find what you're looking for. I found the product descriptions on each page really helpful as well since they provide all relevant information including dimensions, materials used etc. What impressed me most about MyBag was their exceptional customer service - their team is super responsive and friendly, something rare in most online shops nowadays. In addition to that, they offer free delivery seven days a week! I received my bag within two working days of placing my order without any issues at all. Overall, I would highly recommend shopping at MyBag for anyone who wants luxurious yet affordable bags and accessories. Their user-friendly website interface combined with attentive customer service makes them stand out amongst other similar companies"
Prof. Baron Kling
Collected.reviews
Sep 30, 2022
Featured for: detailed positive on many themes
What is happening with MyBag?
"I ordered a Marc Jacobs bag with MyBag a little over 2 weeks ago. Since then, the bag never reached me and has been returned to sender. The MyBag web..."
Andrew P
Trustpilot
Sep 30, 2025
Featured for: non‑delivery, website disappeared complaint
Wonderful
"Absolutely delighted with my first time shopping here. Excellent..."
Alexandra
Trustpilot
Sep 30, 2025
Featured for: clear praise for communication and delivery
Immediately after placing my order I…
"Immediately after placing my order I realised my mistake in ordering 2 products instead of one. I was immediately on it, emailing, messaging etc to ge..."
jacquishakeshaftlive.co.uk
Trustpilot
Sep 30, 2025
Featured for: order amendment and mailing issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jay B
trustpilot.com
Sep 30, 2025
No bag no money back and same rbi h…
No bag no money back and same rbi h website sh...
A
Andrew P
trustpilot.com
Sep 30, 2025
What is happening with MyBag?
I ordered a Marc Jacobs bag with MyBag a little over 2 weeks ago. Since then, the bag never reached me and has been returned to sender. The MyBag web...
B
Beauty Ink
trustpilot.com
Sep 30, 2025
Speed of service 5* quality of product…
Speed of service 5*...
M
Miss G
trustpilot.com
Sep 30, 2025
ONE LAST BAG
I had my eye on the fluffy Marc Jacobs medium tote bag for some time. Since you are officially closing on 19 September 2025, I had to buy one last bag...
C
Clare
trustpilot.com
Sep 30, 2025
Arrived quick
Arrived quick. Kept up to date with delivery. P...
S
Sarah
trustpilot.com
Sep 30, 2025
Great company
Great company, quick delivery an...
C
Cintia Romano
trustpilot.com
Sep 30, 2025
I had a wonderful experience
I had a wonderful experience. I loveeee my bag. It wa...
G
Gary
trustpilot.com
Sep 30, 2025
Great deal!
...
J
Jordan Morley
trustpilot.com
Sep 30, 2025
Amazing first experience
Great first experience of buying from them. Would buy from...
A
Alexandra
trustpilot.com
Sep 30, 2025
Wonderful
Absolutely delighted with my first time shopping here. Excellent...
j
jacquishakeshaftlive.co.uk
trustpilot.com
Sep 30, 2025
Immediately after placing my order I…
Immediately after placing my order I realised my mistake in ordering 2 products instead of one. I was immediately on it, emailing, messaging etc to ge...
A
Anna
trustpilot.com
Sep 30, 2025
Amazing as always
Delivery was super fast, perfect packaging and deligh...
C
Customer Tina Brown
trustpilot.com
Sep 30, 2025
Great products and prices
Great products and prices. Get exactly what you...
K
Kalpna Champaneri
trustpilot.com
Sep 30, 2025
Purchased a VW bag for my daughter who…
Purchased a VW bag for my daughter who loves vi...
r
rushda
trustpilot.com
Sep 30, 2025
perfect bag 10/10 ..
perfect bag 10/10 ... just n...
M
Michelle Otter
trustpilot.com
Sep 30, 2025
Beautiful bag
Beautiful bag, my daughter will love this or I may...
A
AMANDA GREGORY
trustpilot.com
Sep 30, 2025
Absolutely stunning bag
Absolutely stunning bag, delivery was prompt, b...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
Great bag and very good quality and…
Great bag and very good...
L
Laura Petruso
trustpilot.com
Sep 30, 2025
Great articles at discounted prices.
Great articles at discounted prices. Pick up point delivery a bit expensive and packaging ri...
A
Alan Greenshields
trustpilot.com
Sep 30, 2025
The ease of navigating your website has…
The ease of navigating your website has been very helpful for me in buying bags for the women in my life (daughter, granddaughter x 2). The...
Conclusion
Reviewers most commonly praise MyBag for quick delivery, accurate product descriptions and perceived value on branded items. Multiple customers cite fast fulfilment, frequent tracking updates and items arriving with dust bags. However, a minority of recent reviews report serious issues: non‑delivery, disappearing website access and long refund waits or inability to amend orders. Prospective buyers should weigh the prevalent positive experiences for product quality and shipping speed against a small but important set of reports about order resolution and customer support responsiveness.