Reviewers most commonly praise MyBag for quick delivery, accurate product descriptions and perceived value on branded items. Multiple customers cite fast fulfilment, frequent tracking updates and items arriving with dust bags. However, a minority of recent reviews report serious issues: non‑delivery, disappearing website access and long refund waits or inability to amend orders. Prospective buyers should weigh the prevalent positive experiences for product quality and shipping speed against a small but important set of reports about order resolution and customer support responsiveness.
Examples from available reviews (Sep 2022 – Feb 2026).
Smooth online shopping with quick delivery and helpful customer service.
“it was an absolute pleasure to shop there.”
Order returned to sender and no response; concerned about losing $500.
“bag never reached me and has been returned to sender.”
Excellent communication, speedy delivery, and a lovely bag.
“Excellent communication & speedy delivery, lovely bag.”
Could not amend order and experienced poor post-order support.
“I was told my order couldn’t be amended.”
Many customers report fast, next‑day delivery and reliable fulfilment; several reviews also describe failed deliveries, refund delays or inability to amend orders.
Shoppers frequently call products bargains or good value, citing discounted prices and competitive pricing on branded bags.
Users generally find the website easy to navigate and buying straightforward; a small number report problems changing orders or account preferences.
Most reviewers describe items as matching descriptions, well made and often delivered with dust bags; packaging complaints are occasional and minor.
Several customers praise tracking updates and prompt replies; others report no responses to emails and an inaccessible website when issues arose.
The majority of reviews are positive, noting quick delivery, quality items and repeat purchases; a minority describe serious order or refund failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Waiting over two months for a refund after website shut down.
“Over 2 months waiting for a refund !!”
Order returned to sender and no response; concerned about losing $500.
“bag never reached me and has been returned to sender.”
Very fast service and excellent product quality.
“Speed of service 5* quality of product 5*”
Ordered for next-day delivery and received prompt delivery and tracking.
“tracking updates almost every hour.”
Quick delivery with updates; purse stunning and included dust bag.
“Purse is stunning and came with little dust bag.”
Quick delivery and quality goods offered at good prices.
“quick delivery and quality goods at a good price.”
Bag was a bargain and reviewer will shop again.
“It was honestly a bargain and I will be shopping here again”
Reviewer says it was a great deal.
“Great deal!”
Positive first purchase; would buy again and recommend.
“Great first experience of buying from them.”
Excellent communication, speedy delivery, and a lovely bag.
“Excellent communication & speedy delivery, lovely bag.”
Could not amend order and experienced poor post-order support.
“I was told my order couldn’t be amended.”
Super fast delivery, perfect packaging and delighted with items.
“Delivery was super fast, perfect packaging and delighted with the items purchased.”
Products matched price; reviewer very happy and will return.
“Get exactly what you paid for.”
Daughter loved the vintage VW bag purchased.
“she absolutely loved the bag.”
Bag is perfect but packaging needs improvement.
“perfect bag 10/10...just need to improve packaging...”
Beautiful bag arrived within a couple of days.
“Beautiful bag, my daughter will love this or I may steal it.”
Stunning bag, prompt delivery, well packed with a dust bag.
“Absolutely stunning bag, delivery was prompt, bag was well packed and it came with a dust bag.”
Bag had very good quality and service was good.
“Great bag and very good quality and service 👍🏿.”
Discounted items but pick-up delivery costly and packaging excessively large.
“packaging ridiculously big for the item included.”
Easy website navigation helped with repeat gift purchases.
“The ease of navigating your website has been very helpful”
Received a replacement that was the same faulty bag; poor customer service.
“it is the bag that I had returned in the first place with the same fault in the same place.”
Parcel arrived empty and missing contents.
“My parcel arrived EMPTY!”
Bag's tag snapped and customer service was slow and rude.
“the coach tag had snapped off from the bag.”
Unable to return clothes for size exchange despite having receipt.
“They would not let me return clothes for different sizes even though I had the receipt with them”
Excellent experience; reviewer will return.
“Best experience ! Will def come back”
Received an empty parcel worth over £200 and no customer service.
“NO CUSTOMER SERVICE AT ALL I RECEIVED A EMPTY PARCEL WHICH COST ME OVER £200”
Paid for a bag bought via Facebook but it never arrived.
“it never arrived, but they charged my visa.”
Bag handle fell apart and they delayed or avoided refund.
“They will do anything possible to avoid refunding you”
Hardware wore quickly and customer service refused warranty claim.
“the gold has rubbed off the front logo”
Received an empty box and no refund for £97 purchase.
“I was sent an empty box”
Returned bag but company claimed wrong contents and refused refund.
“instead they received a "baby wipes"???”
Company claimed returned item not received and avoided refund.
“the warehouse hasn’t received this”
Package returned to sender despite correct address and no refund.
“returned to sender due to the "wrong address”
Latch won't open and customer support is unreachable.
“bag latch will not open the bag”
Company denied a signed-for return and only refunded after dispute.
“They claimed my return never arrived with them despite being signed for by 'THG”
Handle damaged; returned item shown delivered but no refund received.
“they keep saying they have not received the parcel in their warehouse”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyBag is an online retailer that sells designer handbags and related accessories through a dedicated e-commerce site. The business lists branded items and runs promotional pricing and discounted offers alongside full-price stock. Customers interact with the company via the website for browsing, ordering and delivery options. This profile is intended for people researching user reviews and buying experiences for MyBag.