Customers often praise fast shipping, clear tracking, and bags that feel good quality for the price. Many mention an easy-to-use website and say they have bought again. A clear set of complaints focuses on returns, missing items, and refunds that take a long time or never get resolved. Reviews highlight a big gap between smooth ordering and serious problems after delivery.
Examples from available reviews (Sep 2022 – Mar 2026).
Quick delivery and quality goods offered at good prices.
“quick delivery and quality goods at a good price.”
Excellent communication, speedy delivery, and a lovely bag.
“Excellent communication & speedy delivery, lovely bag.”
Waiting over two months for a refund after website shut down.
“Over 2 months waiting for a refund !!”
Received an empty parcel worth over £200 and no customer service.
“NO CUSTOMER SERVICE AT ALL I RECEIVED A EMPTY PARCEL WHICH COST ME OVER £200”
Several reviewers describe refunds that never get settled, returned parcels logged as not received, and orders marked as returned to sender. Some say parcels arrived empty or that returns were refused even with proof of postage. A smaller number mention quick dispatch and tracking that worked well when orders arrived as expected.
Many buyers call their purchases a bargain and say the quality matches the price. Reviewers point to good pricing and say they plan to shop again. Only a few question whether the purchase was worth the money.
Shoppers often mention fast delivery, an easy checkout, and simple site navigation. Many praise the packaging and say items arrived quickly for gifts, and they also note repeat purchases. A few comments mention oversized packaging or higher pick-up costs.
Many reviews praise the look, feel, and build of the bags, including hardware and materials. Several one-star reviews mention faults, snapped tags, and replacements that had the same defect. These issues show up mainly in negative reviews tied to problems after the sale.
Positive reviews mention regular tracking updates and clear delivery notices. Many negative comments describe support as slow, rude, or hard to reach when handling returns or refunds. A smaller group report helpful, quick responses.
Reviews split between high ratings for ordering, delivery speed, and product satisfaction, and low ratings linked to returns and refunds. Feedback includes repeated examples of smooth fulfilment alongside repeated after-sales failures. This gap points to strong pre-sale performance but uneven resolution once issues arise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Waiting over two months for a refund after website shut down.
“Over 2 months waiting for a refund !!”
Order returned to sender and no response; concerned about losing $500.
“bag never reached me and has been returned to sender.”
Very fast service and excellent product quality.
“Speed of service 5* quality of product 5*”
Ordered for next-day delivery and received prompt delivery and tracking.
“tracking updates almost every hour.”
Quick delivery with updates; purse stunning and included dust bag.
“Purse is stunning and came with little dust bag.”
Quick delivery and quality goods offered at good prices.
“quick delivery and quality goods at a good price.”
Bag was a bargain and reviewer will shop again.
“It was honestly a bargain and I will be shopping here again”
Reviewer says it was a great deal.
“Great deal!”
Positive first purchase; would buy again and recommend.
“Great first experience of buying from them.”
Excellent communication, speedy delivery, and a lovely bag.
“Excellent communication & speedy delivery, lovely bag.”
Could not amend order and experienced poor post-order support.
“I was told my order couldn’t be amended.”
Super fast delivery, perfect packaging and delighted with items.
“Delivery was super fast, perfect packaging and delighted with the items purchased.”
Products matched price; reviewer very happy and will return.
“Get exactly what you paid for.”
Daughter loved the vintage VW bag purchased.
“she absolutely loved the bag.”
Bag is perfect but packaging needs improvement.
“perfect bag 10/10...just need to improve packaging...”
Beautiful bag arrived within a couple of days.
“Beautiful bag, my daughter will love this or I may steal it.”
Stunning bag, prompt delivery, well packed with a dust bag.
“Absolutely stunning bag, delivery was prompt, bag was well packed and it came with a dust bag.”
Bag had very good quality and service was good.
“Great bag and very good quality and service 👍🏿.”
Discounted items but pick-up delivery costly and packaging excessively large.
“packaging ridiculously big for the item included.”
Easy website navigation helped with repeat gift purchases.
“The ease of navigating your website has been very helpful”
Received a replacement that was the same faulty bag; poor customer service.
“it is the bag that I had returned in the first place with the same fault in the same place.”
Parcel arrived empty and missing contents.
“My parcel arrived EMPTY!”
Bag's tag snapped and customer service was slow and rude.
“the coach tag had snapped off from the bag.”
Unable to return clothes for size exchange despite having receipt.
“They would not let me return clothes for different sizes even though I had the receipt with them”
Excellent experience; reviewer will return.
“Best experience ! Will def come back”
Received an empty parcel worth over £200 and no customer service.
“NO CUSTOMER SERVICE AT ALL I RECEIVED A EMPTY PARCEL WHICH COST ME OVER £200”
Paid for a bag bought via Facebook but it never arrived.
“it never arrived, but they charged my visa.”
Bag handle fell apart and they delayed or avoided refund.
“They will do anything possible to avoid refunding you”
Hardware wore quickly and customer service refused warranty claim.
“the gold has rubbed off the front logo”
Received an empty box and no refund for £97 purchase.
“I was sent an empty box”
Returned bag but company claimed wrong contents and refused refund.
“instead they received a "baby wipes"???”
Company claimed returned item not received and avoided refund.
“the warehouse hasn’t received this”
Package returned to sender despite correct address and no refund.
“returned to sender due to the "wrong address”
Latch won't open and customer support is unreachable.
“bag latch will not open the bag”
Company denied a signed-for return and only refunded after dispute.
“They claimed my return never arrived with them despite being signed for by 'THG”
Handle damaged; returned item shown delivered but no refund received.
“they keep saying they have not received the parcel in their warehouse”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyBag runs an online store focused on handbags, purses, wallets, and related accessories. Product pages show photos, descriptions, dimensions, and material information. The site includes a basket, card payment options, order tracking, and listed delivery choices. Customers can contact support through standard options such as email and web-based help resources.