Reviews Analysed
21
We Collect & Analyse Reviews
My Favourite Magazines
Experiences & Reviews
My Favourite Magazines is a UK-based online retailer that offers magazine subscriptions and related promotional bundles. The site lists titles across specialist and lifestyle genres and typically supports recurring delivery and gift subscriptions. Consumers use the platform to order single issues, gift subscriptions and manage renewals online. This report summarises customer feedback to highlight recurring service, delivery and communication issues seen in reviews.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
29d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Many reviewers report slow or unhelpful customer service, repeated escalations and long waits; a minority describe quick, accommodating support.
Share
Weak
18%
💰
Value for money
Several reviewers report being charged or losing promised free gifts and not receiving products; a small number mention good prices and value.
Share
Weak
16%
⚡
User experience
A small group mention website and ordering issues: hidden regional exclusions, missing order history and checkout or subscription-management problems.
Share
Mixed
4%
🔧
Product quality
Frequent reports of non-delivery, delayed or out-of-date magazines and missing promotional gifts; a few reviewers say deliveries arrived as expected.
Share
Weak
20%
📞
Communication
Common complaints of ignored emails, empty promises and lack of follow-up on complaints; one reviewer cited clear confirmation emails at purchase.
Share
Weak
19%
⭐
Overall experience
Most reviewers give a negative overall impression citing non-delivery, missing gifts and poor responses; a minority report long-term, trouble-free subscriptions.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Myfavouritemagazine delivers quality magnzines right at doorstep
"I recently discovered MyFavouriteMagazines and I am thrilled with my experience. The website offers a wide variety of magazine subscriptions at great prices directly from the publishers, eliminating any middlemen. Not only do they have an extensive selection of over 30 specialist and lifestyle magazines to choose from, but their best price guarantee includes delivery. The process for purchasing the subscription was straightforward and hassle-free. I quickly found the magazine I wanted by searching on their website, added it to my cart, and checked out effortlessly. The confirmation email provided all necessary information regarding delivery dates, payment details, etc. What stood out most about my experience with MyFavouriteMagazines was how easy they made everything for me while providing excellent value for money. Their customer service team was also top-notch; when I had inquiries about renewing or rescheduling deliveries due to unforeseen circumstances that came up in my life (COVID-19), they were quick to respond and very accommodating. Overall, it's no wonder why people continue to use MyFavouriteMagazines - if you're looking for high-quality magazines at great prices along with excellent customer service & support this is certainly the place!"
Lizzie
Collected.reviews
Feb 01, 2023
Featured for: Detailed positive; service, price, UX
Failure to send free gift for Photo Plus
"We took out a subscription for Photo plus as a gift. They failed to activate the direct debit so the magazine stopped being delivered. We took out a n..."
Mr JOHN MEDCALF
Trustpilot
Sep 30, 2025
Featured for: Repeated non‑delivery and gift escalation
Absolute Fraud
"Ordered two subscriptions, charged but never received either magazine. No responses to complaints. Check out their Facebook page, they've defrauded pl..."
Brandon Boyce
Trustpilot
Sep 30, 2025
Featured for: Alleges fraud: charged, no delivery
Non-delivery of magazine ordered in Apil
"I ordered a magazine from the store in April, Maximum PC and it still hasn't arrived. My order doesn't show in my order history and I've had no emails..."
Lee Thompson
Trustpilot
Sep 30, 2025
Featured for: Order history missing; delivery follow‑up
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dennis Harnett
trustpilot.com
Sep 30, 2025
I've been subscribed for years
I've been subscribed for years, almost no problems a...
J
Jeff
trustpilot.com
Sep 30, 2025
AVOID myfavouritemagazines
Future Plc generates lots of profits, mostly by taking money from subscribers and then not fulfilling the promises they make, ignoring customers, then...
M
Mr JOHN MEDCALF
trustpilot.com
Sep 30, 2025
Failure to send free gift for Photo Plus
We took out a subscription for Photo plus as a gift. They failed to activate the direct debit so the magazine stopped being delivered. We took out a n...
J
Jan Stojak
trustpilot.com
Sep 30, 2025
Empty Promises on the Free gift.
I subscribed to PhotoPlus The Canon Magazine and for doing so I was promised a Camera Shoulder Bag as a gift. Well Im still waiting after even after s...
K
Kevin.watts@google.com Watts
trustpilot.com
Sep 30, 2025
why did I not read trust pilot before…
why did I not read trust pilot before taking out a subscription???? Arghh...... This company is absolutely awful. Took out two subscriptions in the su...
C
Chris Harrold
trustpilot.com
Sep 30, 2025
waste of time, money and effort
utter garbage since this company taken over planet rock subscription, pr...
r
robert montgomery
trustpilot.com
Sep 30, 2025
Only one star because i cannot give…
Only one star because i cannot give none.Worst shopping experience i have ever experienced.Lost subscripton re-ordered now getting two. no free gift s...
B
Brandon Boyce
trustpilot.com
Sep 30, 2025
Absolute Fraud
Ordered two subscriptions, charged but never received either magazine. No responses to complaints. Check out their Facebook page, they've defrauded pl...
I
Iain Fraser
trustpilot.com
Sep 30, 2025
Awful company
Awful company. Take your money and never fulfil orders, hiding behind another company now and make it impossible to...
I
Iain Roberts
trustpilot.com
Sep 30, 2025
Shameful site
Shameful site. Order retro gamer from them and got nothing. They want you to do all thier chasi...
S
SueSi
trustpilot.com
Sep 30, 2025
Do not order they are a scam company
Do not order they are a scam company. Bought subscription for FourFourTwo for son and two months no magazine received. Stand...
A
Austin Alexander
trustpilot.com
Sep 30, 2025
It is awesome cool
...
K
Keith
trustpilot.com
Sep 30, 2025
Totally hopeless
Totally hopeless , and now I know I’m not alone. Ordered on jun 20. Nothing received. When u emailed to ask , they tol...
U
UKSunFlower
trustpilot.com
Sep 30, 2025
DO NOT ORDER SCAM WEBSITE.
I ordered a diet magazine from them on the 24th July 2020. It didnt arrive so I rang them, they couldnt find my order or any of my details. I emailed...
L
Lee Thompson
trustpilot.com
Sep 30, 2025
Non-delivery of magazine ordered in Apil
I ordered a magazine from the store in April, Maximum PC and it still hasn't arrived. My order doesn't show in my order history and I've had no emails...
a
aomfk
trustpilot.com
Sep 30, 2025
This is a scam, they keep withdrawing from your card !!!!
This is a scam, they offer you a cheap 3 mags offer . You switch off auto renewal, but they still keep...
T
Trevor Jenkins
trustpilot.com
Sep 30, 2025
Absolute rubbish
Absolute rubbish. Bought 2 magazines, and they...
L
Linn
trustpilot.com
Sep 30, 2025
A scam. Stay away!!!!
I bought a gift subscription for someone 2 years ago. After the gift subscription was over, they started charging my card. Since I did not receieve th...
P
Paul
trustpilot.com
Sep 30, 2025
No wonder 87% of the reviews are bad
No wonder 87% of the reviews are bad - more than a week later...
U
Unsatisfied
trustpilot.com
Sep 30, 2025
I feel scammed
Just cancel the debit cards, get chargeback while you can and do not buy from them. I got chargeback with no hassle. They m...
Conclusion
Customer reviews show a clear pattern of delivery and communication problems: many report magazines not arriving, missing promotional gifts and unresolved complaints. Several reviewers also describe unexpected or repeated charges and difficulty cancelling or removing payment details; one reviewer reported resolving payment issues via a bank chargeback. A minority of reviews describe straightforward purchases with helpful service and good value. Prospective buyers should check the subscription terms, regional eligibility and gift conditions before purchase, retain order confirmations and consider using a payment method that offers dispute protection.