Many reviewers say they paid but their orders never arrived, and promotional gifts often did not turn up. A large set of complaints points to customer service that does not reply and charges that continue even after people try to cancel. Fewer reviewers mention fast dispatch and long-running subscriptions with no problems. Reviews include clear praise for some experiences alongside frequent breakdowns in fulfilment and support.
Examples from available reviews (Apr 2018 – Mar 2026).
Long-term subscription with few problems and satisfactory resolutions.
“I've been subscribed for years, almost no problems”
Order dispatched quickly and reviewer reports a very good experience.
“Super fast process!”
Company takes payments then fails to fulfil orders and is uncontactable.
“Take your money and never fulfil orders”
Promised free gifts never arrived and customer service failed to respond.
“Never materialised and now six months late I am still chasing”
Several reviews describe money taken but no delivery afterwards. People also report lost subscriptions, duplicate orders, and cancellations made without their consent. A smaller group mentions long-term subscriptions that ran smoothly.
Many customers say they were charged for items that never arrived, which drives repeated complaints about value. A few reviewers call it good value with a wide selection, but those comments show up less often. Several accounts mention refund requests and chargebacks.
Some reviews mention account and checkout issues, such as orders missing from order history and problems logging in. Customers describe having to chase missing deliveries and sort out subscription status more than once. Usability comes up, but less than other themes.
A small number of reviewers report product problems, including magazines arriving far out of date. Digital issues also appear when subscribers say they did not receive paid digital editions. These complaints appear less often than service and communication issues.
Many reviews describe customer service that does not respond and promised gifts that never arrive. Several people mention being told they would get a reply, then hearing nothing, along with slow refunds and, in a few cases, aggressive staff. Communication is one of the most common complaints.
Reviews split between very positive accounts and widespread complaints about operations. Positive feedback highlights quick dispatch and long-term subscriptions. Negative feedback focuses on non-delivery, billing issues, and support that does not reply.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (14) · Reviews (1) · Quotes shortened · As of: March 2026
Long-term subscription with few problems and satisfactory resolutions.
“I've been subscribed for years, almost no problems”
Reviewer alleges company takes money then fails to fulfil promises.
“taking money from subscribers and then not fulfilling the promises they make”
Direct debit failed and promised free gift still not delivered.
“Empty promises of getting back to us”
Promised free camera bag not received despite repeated assurances.
“promised a Camera Shoulder Bag as a gift”
Promised free gifts never arrived and customer service failed to respond.
“Never materialised and now six months late I am still chasing”
Company promised a lot after takeover but failed to deliver.
“promised the earth but failed to deliver”
Lost subscription then duplicate order and free gift not provided.
“Lost subscripton re-ordered now getting two”
Charged for two subscriptions but never received magazines or responses.
“charged but never received either magazine”
Company takes payments then fails to fulfil orders and is uncontactable.
“Take your money and never fulfil orders”
Ordered Retro Gamer but received nothing and were forced to chase them.
“Order retro gamer from them and got nothing”
Subscription for son's magazine never arrived despite delay explanations.
“two months no magazine received”
Reviewer describes the service as awesome and cool.
“It is awesome cool”
Order placed in June not received and company gives only delays.
“Nothing received”
Diet magazine order never arrived and support could not find order.
“still no magazines”
Specific magazine order not dispatched and emails were ignored.
“order doesn't show in my order history”
Auto-renewals continued despite being switched off and no responses.
“They DO NOT RESPOND to emails”
Received two magazines that were two years out of date.
“they were 2 years out of date”
Card kept being charged after gift subscription ended and cancellation impossible.
“they started charging my card”
Payment taken promptly but magazine not delivered after more than a week.
“didn't have any delay taking the money though!”
Reviewer cancelled cards and obtained a chargeback over delivery problems.
“They make it deliberate to make unsubscribe as difficult as possible”
Paid for a digital magazine but never received it; no service.
“no magazine even though it's DIGITAL”
I recently discovered MyFavouriteMagazines and I am thrilled with my experience. The website offers a wide variety of magazine subscriptions at great prices directly from the publishers, eliminating any middlemen. Not only do they have an extensive selection of over 30 specialist and lifestyle magazines to choose from, but their best price guarantee includes delivery.
The process for purchasing the subscription was straightforward and hassle-free. I quickly found the magazine I wanted by searching on their website, added it to my cart, and checked out effortlessly. The confirmation email provided all necessary information regarding delivery dates, payment details, etc.
What stood out most about my experience with MyFavouriteMagazines was how easy they made everything for me while providing excellent value for money. Their customer service team was also top-notch; when I had inquiries about renewing or rescheduling deliveries due to unforeseen circumstances that came up in my life (COVID-19), they were quick to respond and very accommodating.
Overall, it's no wonder why people continue to use MyFavouriteMagazines - if you're looking for high-quality magazines at great prices along with excellent customer service & support this is certainly the place!
Company bills customers but does not mail purchased items as promised.
“they'll bill you for the items you purchased, but they will not mail you the items you paid for”
Customer service unresponsive and company continued taking money after cancellation.
“they're still taking money from my account”
Magazines praised but customer service described as non-existent and terrible.
“there hasn't been ANY customer service”
Website fails to recognise password and reviewer cannot log in.
“It never recognises password or responds to requests”
Single issue undelivered; repeated re-dispatches and refund requests ignored.
“I still haven't received”
Single issue undelivered; repeated re-dispatches and refund requests ignored.
“I still haven't received”
Free gifts promised are never sent and staff allegedly become aggressive.
“they never actually send them”
Poor communication and delayed refunds left reviewer out of pocket.
“NO COMMUNICATION!”
Subscription cancelled without permission and reviewer asked to pay more.
“they cancel my 2 year subscription without my permission”
Paid for a year's subscription but received nothing and support unreliable.
“I've received nothing”
Order dispatched quickly and reviewer reports a very good experience.
“Super fast process!”
Reviewer states money taken but no magazines delivered and poor service.
“no mags delivered”
Single magazine order not delivered and customer services were unhelpful.
“it still hasn’t turned up”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Favourite Magazines is a UK online retailer focused on magazine subscriptions. It sells print and digital subscriptions, including gift options and promotional bundles. Customers use an online account to manage subscriptions and orders, with recurring or one-off payments. The business lists titles from multiple publishers and offers email and phone support for account questions.