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We Collect & Analyse Reviews

Musto
Experiences & Reviews

Musto is a British performance clothing brand founded by Olympic sailor Keith Musto, known for technical sailing, outdoor and country wear. The company sells jackets, footwear and technical layers through its website and retail partners and typically offers product warranties and customer support for online purchases. Consumers searching for reviews often look for reliability of materials, fit, delivery and after-sales handling.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 48%
Latest Review 19d
Overall Rating
2.8

Our Analysis

🎯

Service quality

Reports are mixed: many reviewers praise proactive, helpful refunds, replacements and follow-ups; others report slow responses, denied warranties and unresolved cases.

Share
18%
Mixed
💰

Value for money

Several customers say value has declined: reports of premature wear, fading and inconsistent sizing make some feel the price no longer matches quality.

Share
5%
Weak
⚡

User experience

Delivery and site experience is inconsistent: some report fast international shipping, while others report site crashes, slow dispatches and courier delivery problems.

Share
14%
Weak
🔧

Product quality

Product quality feedback is divided: long‑term items sometimes praised, but many recent reports cite fabric fading, seam failures, shrinking or inconsistent sizing.

Share
19%
Weak
📞

Communication

Communication receives praise for proactive updates and warranty replacements, but several reviewers report unanswered emails, delayed return instructions and poor case handling.

Share
16%
Mixed
⭐

Overall experience

Overall impressions are mixed: a number of buyers report good service and satisfactory products, while many cite quality, delivery or returns problems that damaged trust.

Share
28%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

G
G H
trustpilot.com Sep 30, 2025

Amazing customer service

Amazing customer service. I had an issue with delivery. This was NOT the fault of musto. More likely a customs or courier issue. Before I had chance t...

H
Hayley
trustpilot.com Sep 30, 2025

High Quality Clothing

High Quality Clothing I placed an order on the Musto website and I am very happy with my purchases. I had no i...

m
matthew brady
trustpilot.com Sep 30, 2025

Garbage quality

I have been buying Musto for years, especially the t shirts. The quality of the t shirts is now appalling. I have been trying to convince myself the i...

J
Jules Maximus meridius
trustpilot.com Sep 30, 2025

Pleased I didn’t listen to the reviews

Pleased I didn’t listen to the reviews, fantastic service all the way . Ordered and delivered 4 working days and absolutely love the product so much O...

P
Phil Simpson
trustpilot.com Sep 30, 2025

Slow delivery

Really slow delivery. Claims to be British but items ordered online to...

C
Christian Hentschel
trustpilot.com Sep 30, 2025

Musto GoreTex Ocean Boots

First of all, I have to say that in general, the quality of Misto was good. We have been using musto clothes and boots during our high-end charter and...

A
Andrea Forcella
trustpilot.com Sep 30, 2025

This is not the Musto stuff I used to…

This is not the Musto stuff I used to buy many years ago. Take notice that the brand is not appointed anymore and the endless 5 stars reviews or their...

B
Boyan Bonev
trustpilot.com Sep 30, 2025

The website is abysmal

The website is abysmal. It crashes 80% of the times one tries to shop. One would have thought someone at Musto would have figured it out by now, alas,...

K
Kate Dorrian
trustpilot.com Sep 30, 2025

Currently waiting on a QR code to…

Currently waiting on a QR code to return items I have registered the return and sent several e mails to customer service providing order no s and case...

J
Je
trustpilot.com Sep 30, 2025

I purchased a Polo from Musto.com

I purchased a Polo from Musto.com, the images on the website where different to the polo I received. The polo I received was missing the Musto logos o...

G
Guy
trustpilot.com Sep 30, 2025

nice item ruined by delivery experience

They use DHL, who get you to stay at home and wait while their driver does a 3 point turn outside...

M
Mungo McCall
trustpilot.com Sep 30, 2025

Musto don’t back their workmanship

I have bought several Musto pieces of clothing over the years and have been reasonably happy with them until now. The pair of deck shorts I bought les...

R
Robert Bigio
trustpilot.com Sep 30, 2025

Problem with my new Musto hat…

Had a problem with my new Musto white EVOLUTION ORIGINAL CREW CAP. The dye had run onto the white. Customer Care kindly sent me...

L
Ly
trustpilot.com Sep 30, 2025

Musto for (almost) instant gratification

Saw it on 19 Oct. Ordered it on 19 Oct. Musto shipped it on 21 Oct. Received and wearing it 23 Oct. Two days from Musto shelves in the Netherlands to...

c
customer
trustpilot.com Sep 30, 2025

customer service

We contacted customer service about a refund and the...

M
M H
trustpilot.com Sep 30, 2025

Musto Jacket

Made an enquiry with reference to a jacket I purchased. Some of the transfer or polymer to colour areas of the jacket was coming away. Various emails...

J
John M
trustpilot.com Sep 30, 2025

NO APOLOGY AND NO EXCHANGE

I mistakenly thought spending £200 on a jacket would secure me a quality product with outstanding customer service. NOT A CHANCE! The jacket I ordered...

N
Nathan Taylor
trustpilot.com Sep 30, 2025

Amazing Customer Service

I can’t speak for others but….I must say, I have never experienced customer service quite like this before. It's almost worth purchasing Musto product...

D
Doug Robertson
trustpilot.com Sep 30, 2025

What is going on with Musto?

What is going on with Musto?? Having ordered a jacket and two fleeces I am still waiting over a week later. Contacted the service number only to be in...

M
Mihaela Trufasila
trustpilot.com Sep 30, 2025

BIG NO !!!

BIG NO !!!! low quality items , lower than many cheapother brands. Random size...

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Conclusion

Recent reviews show a mixed picture for Musto: many customers praise responsive customer service and successful warranty replacements, while an important portion report product defects and inconsistent quality. Delivery and website stability are recurring pain points for some buyers, with both fast international shipments and slow or mismanaged courier experiences mentioned. Before purchasing, check current product photos, recent user feedback on the specific item, and the returns and warranty terms. If size consistency or long-term durability is important, consider verifying measurements and keeping proof of purchase to support any after-sales claim.