Reviews Analysed
21
We Collect & Analyse Reviews
Mustard
Experiences & Reviews
Mustard operates as a UK online insurance comparison service that generates quotes for motor and related insurance products. The site asks users for personal and vehicle details to present policies from multiple providers and is used to compare price and cover options.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
29d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Many reviewers report poor service interactions: agents hanging up, unhelpful responses and cases where details or processing appeared incorrect.
Share
Weak
25%
💰
Value for money
Several reviewers say Mustard quotes were notably higher than other comparison sites, describing prices as uncompetitive or a rip-off.
Share
Weak
13%
⚡
User experience
Users describe a frustrating quote process: wasted time, being fobbed off, long holds and pushy or persistent follow-up calls.
Share
Weak
15%
🔧
Product quality
Very few comments on policy quality; one review reported altered licence and vehicle‑use details that could have affected cover validity.
Share
Mixed
1%
📞
Communication
Many reviewers report that their details were passed to third parties and that they received unsolicited calls or emails after requesting quotes.
Share
Weak
15%
⭐
Overall experience
Overall reviewers express consistent dissatisfaction, citing data‑sharing concerns, high prices and unsatisfactory service during and after quoting.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Auto motorbike insurance
"When I went to acquire an insurance estimate for my auto motorbike from Mustard .co.uk, I made the fatal error of recalling my previous experience, and it was much worse this month.
Some of these corporations may be insurance brokers or other similar businesses, but it seems that scammers are also part of the same network of enterprises that sell your information.
There will be communication despite the fact that you ticked the box stating that you do not want any. This communication will not come from Mustard directly.
An insurance agency requested information that was unnecessary and more related to a financial inquiry than an auto insurance request.
As a result, I've been getting a lot of robocall scams and nuisance phone calls lately.
Try to stay away from it as much as possible!
"
Marckdon Finderr
Collected.reviews
Dec 02, 2021
Featured for: reports data sharing and robocalls
SCAM, give fraudulent details.
"I filled out a quote, got a brilliant price. Went to buy it but i checked the details on the providers website first. Turns out they had changed my li..."
Joe Jefferies
External Source
Dec 22, 2024
Featured for: reports altered policy details
Over charges people 3 times more than other sites
"Quoted me almost £1000.00 more for insurance than 3 other comparison sites, only wished i had read these revie..."
Chris
External Source
Sep 13, 2024
Featured for: high quotes compared with competitors
RUN WHIKE YOU CAN FROM THIS SHOCKING SERVICE
"IF I COULD LEAVE NO STARS I WOULD! shocking service all round! A call from a guy from there who took my details, insisted he could find me cheaper ins..."
Ryan Callaghan
External Source
Aug 31, 2022
Featured for: long hold times; poor call handling
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
R
Robert Roberts
External Source
Sep 12, 2025
ABSOLUTELY HORRIFYING RIP OFF CON…
ABSOLUTELY HORRIFYING...
H
Hupert Calloo
External Source
Aug 16, 2025
Ridiculous quotes
Ridiculous quotes! What a w...
S
SS
External Source
Jun 02, 2025
Hassling phone calls right from the…
Hassling phone calls right from the off. All I wanted was a...
D
David Atkinson
External Source
Mar 02, 2025
Avoid
...
J
Joe Jefferies
External Source
Dec 22, 2024
SCAM, give fraudulent details.
I filled out a quote, got a brilliant price. Went to buy it but i checked the details on the providers website first. Turns out they had changed my li...
T
Tony
External Source
Sep 14, 2024
Make me a winner!?
Do you listen to commercial radio...this site 'Mustard' is owned by Bauer Media Group, whose radio stations constantly bombard the listener with the £...
C
Chris
External Source
Sep 13, 2024
Over charges people 3 times more than other sites
Quoted me almost £1000.00 more for insurance than 3 other comparison sites, only wished i had read these revie...
N
NICK GILLETT
External Source
Sep 09, 2024
Exceedingly expensive even though my…
Exceedingly expensive even though my wife and I have a very good driving history and no children on our quote for an ele...
P
Pete R
External Source
Sep 15, 2023
Data sent immediately to scammers
Data sent immediately to scammers - totally cowboy operation. tried for an insurance quote from this seemingly legit website. quotes were ridiculously...
d
dljan dljan
External Source
Jun 14, 2023
They beach data privacy
...
J
Joe McMorrow
External Source
Apr 26, 2023
Looks proper dodgy from all angles I…
Looks proper dodgy from all angles I start...
I
Ian Halmonroyd
External Source
Feb 20, 2023
Shares your data without consent
I should have checked here before using Mustard for a car insurance quote. Despite ensuring all the boxes were unticked for receiving further details,...
N
Neil Paxman
External Source
Jan 27, 2023
Share your data without consent
As others have said, they do not appear to keep your data secure and share it without consent to other companies. I ran a quote for my car insurance a...
m
max long
External Source
Dec 15, 2022
Got called from some scammers saying…
Got called from some scammers saying they’re from my bank and basically said they’ve blocked an attempt of a direct debit setup. Seemed legit a...
J
Joe Bloggs
External Source
Oct 16, 2022
“ChEaPer QuOtes”
“ChEaPer QuOtes” Cheapest quote was £2500 more...
A
Adam Pearson
External Source
Oct 07, 2022
Mustard website, A plan insurance phone number.
I used the mustard website which I didn't go on to use in the end. a year later the reminder comes through with quotes for my van insurance. The price...
R
Ryan Callaghan
External Source
Aug 31, 2022
RUN WHIKE YOU CAN FROM THIS SHOCKING SERVICE
IF I COULD LEAVE NO STARS I WOULD! shocking service all round! A call from a guy from there who took my details, insisted he could find me cheaper ins...
m
mick from sheffield
External Source
Jul 29, 2022
breaking the law by illegal advertising???
mustard advertise their insurance comparison site with slogan "we will beat any on line quote my cheapest car ins. quote today was £348 mustard was ov...
d
david newby
External Source
Jul 28, 2022
con insurance
still emailing me with insurance quote even when i have emailed them 3 times to re...
E
Experiment
External Source
Jul 02, 2022
The agent was a certified brainlet
The agent was a c...
Conclusion
Across the supplied reviews, customers most frequently report unsolicited third‑party contact and data‑sharing after requesting quotes. Multiple reviewers also report that Mustard’s quotes were substantially higher than other comparison sites. Several accounts describe poor call handling, long waits and at least one instance of incorrect policy details. Consumers checking Mustard should compare quotes elsewhere, be cautious with personal data and consider using a secondary contact number when testing the service.