Reviews show Muhdo delivers detailed, actionable DNA and epigenetic reports that many users find helpful for nutrition, supplements and training plans. The digital app and kit process are frequently described as easy to use. Several named staff and the customer‑relations team receive repeated praise for resolving issues and answering queries. However, a minority of reviewers report late or missing results and unreturned emails, which affected their overall experience. Consumers who require guaranteed turnaround should be aware of occasional delays; checking shipping tracking and contacting customer relations early is advisable.
Examples from available reviews (Feb 2026).
Results delayed and customer support was unresponsive.
“When you email them you get no reply”
Customer service re-ordered a lost kit and provided reassuring support.
“she also went above and beyond to re-order a new kit to replace the one that got stuck in transit.”
Analytics showed some supplements were unnecessary, saving money.
“some supplements that I was taking were actually of no benefit”
Service provided clear updates and the app was easy to navigate.
“I found the service from Muhdo to be very streamlined, getting updates when the sample had been received”
Many reviews describe helpful post-sale support and issue resolution, while several cite delays, lost kits and missed delivery expectations.
Several users report saving money by dropping ineffective supplements after the report; a minority feel price is not matched by timely delivery.
Kits and the app are frequently described as easy to use, with clear instructions, simple sample submission and straightforward navigation.
Reports and analytics are repeatedly described as comprehensive, actionable and useful for nutrition, supplement and training planning.
Named staff and the help team receive consistent praise for responsiveness; a smaller group report unanswered emails and missed call-backs.
Most reviewers report positive outcomes, clear insights and would recommend Muhdo; a few had negative overall experiences tied to delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Home test was easy with clear instructions and comprehensive report.
“Easy test to do at home with clear instructions and comprehensive report.”
Results delayed and customer support was unresponsive.
“When you email them you get no reply”
Provided tangible benefits that helped clients reach health and fitness goals.
“I help clients achieve their health and fitness goals.”
Post-sale support was excellent and app continues to provide guidance.
“Chris from Muhdo is fantastic answering queries post sale”
Analytics showed some supplements were unnecessary, saving money.
“some supplements that I was taking were actually of no benefit”
Epigenetics DNA kit was simple to use and had excellent support.
“was really simple to use and submit”
Lost kit was resolved by helpful customer service; results took time.
“My kit was delayed for 3 weeks due to the warehouse having lost the order it”
Applied report recommendations and saw noticeable physical improvements.
“The report provided me with actionable information on nutrition and supplementation.”
Comprehensive report was very helpful for overall health.
“Very comprehensive report which have been very helpful for my over all health.”
Missed epigenetics delivery and no response to emails.
“They dont answer my emails.”
Customer relations manager Jan Mullock resolved an order problem promptly.
“JAN MULLOCK EXCELLENT CUSTOMER RELATIONS MANAGER.”
Customer service re-ordered a lost kit and provided reassuring support.
“she also went above and beyond to re-order a new kit to replace the one that got stuck in transit.”
Wez was helpful and customers found results clear.
“Wez is always extremely helpful and responsive.”
Long-term partnership has been supportive and produced many happy clients.
“I've been working with Muhdo for over 4 years now and it's been a brilliant experience.”
Service provided clear updates and the app was easy to navigate.
“I found the service from Muhdo to be very streamlined, getting updates when the sample had been received”
Reviewer considers Muhdo a leading company in epigenetic testing.
“This company is leading epigenetic testing.”
Process was easy and review was in-depth and comprehensive.
“in depth and comprehensive review!”
App offered simple actions that improved children's nutrition and meals.
“The App provided me with simple info and actions points and has helped me improve the meals given to my children”
App provided helpful insights and quick results from simple saliva analysis.
“Really simple saliva analysis and received results within 10 days.”
Product considered excellent with professional and experienced service.
“Awesome product best in the business.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Muhdo provides consumer DNA and epigenetic testing through at‑home sampling kits and a digital platform that translates genetic and epigenetic analysis into personalised lifestyle, nutrition and supplement guidance.