Reviews show a mix of experiences: many customers praise fast delivery, responsive staff and good material quality, while others report inconsistent sizing, production defects and problematic returns. Several reviewers note positive outcomes when customer service intervened, but an equal number describe dismissive or slow handling of disputes. If you shop here, check size guides carefully, photograph items on arrival and keep all order and tracking records for returns. Also be aware that newsletter communication may be frequent and that outcomes on refunds or exchanges appear variable.
Examples from available reviews (Nov 2021 – Feb 2026).
Consistent high clothing quality and exemplary customer service from Simon.
“Best customer service ever!”
Leather trousers arrived with unfinished hems and support dismissed complaint.
“the leg hems were simply cut off without any stitching or proper finishing”
They resolved a refund after a frustrating and confusing return process.
“The whole process was frustrating”
Multiple orders had inconsistent sizing, incorrect materials, and poor packaging.
“ordering the same size shirts and shorts and having them be made noticeably different sizes”
Customers frequently report fast, helpful responses and successful issue resolution, but several reviews describe slow, inconsistent or unhelpful handling of returns.
A small number of reviewers explicitly cite good value and attractive sale prices, but mentions are limited and not uniformly reported.
Some shoppers find sizing charts and ordering straightforward; others report inconsistent sizing, packaging damage and variable fit between orders.
Many reviews praise materials, stitching and finish, while several describe defects, poor finishing or material inconsistencies requiring returns or replacements.
Communication is polarised: a number of reviewers praise named staff and prompt replies, but a larger group reports rude, dismissive messages and excessive emails.
Overall impressions range from strong satisfaction with product and delivery to notable dissatisfaction driven by returns, sizing issues and customer-service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long-term customer reports outstanding quality and fast, well-packaged delivery.
“Quality is outstanding and would recommend to anyone!!”
Staff refused to complete an order and the company stopped shipping to Mexico.
“I absolutely do not recommend them.”
Customer support quickly resolved a missing order after acquisition.
“Great service and truly customer-focused.”
Company promptly arranged a replacement for a damaged item.
“Top customer service imo and will buy from them again.”
They resolved a refund after a frustrating and confusing return process.
“The whole process was frustrating”
Reviewer experienced exceptionally friendly customer support.
“Nicest customer support I ever experienced!”
Leather trousers arrived with unfinished hems and support dismissed complaint.
“the leg hems were simply cut off without any stitching or proper finishing”
Initial small purchase led to multiple large orders; reviewer very happy.
“i'm really really happy...”
Reviewer found sizing inaccurate and product quality mediocre.
“Ridiculously inaccurate sizing and mediocre quality.”
Multiple orders had inconsistent sizing, incorrect materials, and poor packaging.
“ordering the same size shirts and shorts and having them be made noticeably different sizes”
Products were great quality and fitted well when using the sizing chart.
“Great quality products with very good service and speedy delivery.”
Good quality items delivered quickly to Spain within a week.
“Very good quality and fast to arrive”
High-quality items and excellent communication with fast delivery.
“I received excellent service from Simon - great communication”
First-time buyer received first-class delivery and quality, will reorder.
“First Class delivery and service excellent quality”
First-time buyer praised quick delivery and pleasant coat, sizing slightly small.
“quick fast delivery.”
Company charged return postage and delayed refund, contradicting exchange promise.
“They are lying.”
Customer service refused a free return for defective pants, causing anger.
“Worst Customer Service Ever”
Reviewer states everything about the company is great.
“Everything about you is great.”
Product arrived very quickly and matched its description.
“The product was delivered extremely quickly and corresponded to the description.”
Reviewer says the shop is great and so good.
“Great shop and so good”
Consistent high clothing quality and exemplary customer service from Simon.
“Best customer service ever!”
Reviewer experienced ignored emails, sizing inaccuracies, and failed refunds.
“Poor customer service ignoring multiple emails.”
I bought at Mr-Riegillio a white leather shirt . It looks amazing on me and it fits me perfectly unlike other shirts I have been buying from other stores before. The fabric's quality is very good, the seams are perfectly stitched, and the collar is stunning. Many people ask me where I bought it from the day I began wearing it. Great value for money, I absolutely love this WHITE LEATHER SHIRT! Soft, warm and comfortable. It comes in the formal black color but I'm planning to buy another in brown, hope there is one available soon.I am really happy with this shirt and will definitely buy it again from this store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mr. Riegillio is an online fashion retailer. If you are researching reviews, consult the company’s official website for product details, size guides, shipping and returns policies, and contact information before purchasing.