Many customers praise the garment quality, quick delivery, and staff who arrange replacements or refunds. Others flag recurring issues with sizing, unfinished stitching, and incorrect materials. Some reviews describe returns being refused, refunds taking too long, or shipping ending for certain countries. Overall tone is split between repeat buyers who trust the service and others who report unresolved breakdowns.
Examples from available reviews (Nov 2021 – Mar 2026).
Long-term customer reports outstanding quality and fast, well-packaged delivery.
“Quality is outstanding and would recommend to anyone!!”
Leather trousers arrived with unfinished hems and support dismissed complaint.
“the leg hems were simply cut off without any stitching or proper finishing”
Customer support quickly resolved a missing order after acquisition.
“Great service and truly customer-focused.”
Customer service refused a free return for defective pants, causing anger.
“Worst Customer Service Ever”
Most service feedback mentions quick, friendly help, including replacements and missing orders being put right. A separate set of reviews describes returns being refused, refunds delayed, and policy changes that ended shipping to some countries. Many positive comments mention specific staff by name.
Few reviews talk directly about price. When value comes up, repeat buyers point to reordering after being happy with the quality and delivery. A handful of complaints mention being charged return postage after earlier promises of a free exchange.
Many reviewers mention fast delivery, tidy packaging, and a smooth first purchase. Others describe a confusing returns process and emails that went unanswered, which led to frustration. Strong first impressions often come from quick fulfilment and descriptions that match the item.
Many reviews praise the clothing quality and say the fit is good when shoppers use the size chart. Several reports describe sizing differences between identical items, the wrong materials, and unfinished hems, pointing to uneven quality control. Reviews repeatedly include both strong praise and detailed fault reports.
Reviews often praise clear, fast replies and name individual staff members. A smaller but steady group reports ignored emails and mixed messages about returns and refunds. Communication ranges from prompt, personal responses to stretches with no reply.
Feedback splits sharply between five-star experiences and one-star failures. Positive reviews focus on product quality, fast delivery, and helpful staff. Negative reviews centre on refused returns, complaints left unresolved, and inconsistent finishing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Long-term customer reports outstanding quality and fast, well-packaged delivery.
“Quality is outstanding and would recommend to anyone!!”
Staff refused to complete an order and the company stopped shipping to Mexico.
“I absolutely do not recommend them.”
Customer support quickly resolved a missing order after acquisition.
“Great service and truly customer-focused.”
Company promptly arranged a replacement for a damaged item.
“Top customer service imo and will buy from them again.”
They resolved a refund after a frustrating and confusing return process.
“The whole process was frustrating”
Reviewer experienced exceptionally friendly customer support.
“Nicest customer support I ever experienced!”
Leather trousers arrived with unfinished hems and support dismissed complaint.
“the leg hems were simply cut off without any stitching or proper finishing”
Initial small purchase led to multiple large orders; reviewer very happy.
“i'm really really happy...”
Reviewer found sizing inaccurate and product quality mediocre.
“Ridiculously inaccurate sizing and mediocre quality.”
Multiple orders had inconsistent sizing, incorrect materials, and poor packaging.
“ordering the same size shirts and shorts and having them be made noticeably different sizes”
Products were great quality and fitted well when using the sizing chart.
“Great quality products with very good service and speedy delivery.”
Good quality items delivered quickly to Spain within a week.
“Very good quality and fast to arrive”
High-quality items and excellent communication with fast delivery.
“I received excellent service from Simon - great communication”
First-time buyer received first-class delivery and quality, will reorder.
“First Class delivery and service excellent quality”
First-time buyer praised quick delivery and pleasant coat, sizing slightly small.
“quick fast delivery.”
Company charged return postage and delayed refund, contradicting exchange promise.
“They are lying.”
Customer service refused a free return for defective pants, causing anger.
“Worst Customer Service Ever”
Reviewer states everything about the company is great.
“Everything about you is great.”
Product arrived very quickly and matched its description.
“The product was delivered extremely quickly and corresponded to the description.”
Reviewer says the shop is great and so good.
“Great shop and so good”
Consistent high clothing quality and exemplary customer service from Simon.
“Best customer service ever!”
Reviewer experienced ignored emails, sizing inaccuracies, and failed refunds.
“Poor customer service ignoring multiple emails.”
I bought at Mr-Riegillio a white leather shirt . It looks amazing on me and it fits me perfectly unlike other shirts I have been buying from other stores before. The fabric's quality is very good, the seams are perfectly stitched, and the collar is stunning. Many people ask me where I bought it from the day I began wearing it. Great value for money, I absolutely love this WHITE LEATHER SHIRT! Soft, warm and comfortable. It comes in the formal black color but I'm planning to buy another in brown, hope there is one available soon.I am really happy with this shirt and will definitely buy it again from this store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mr. Riegillio runs an online store that sells clothing and accessories. The site lists items with descriptions and size guides to help shoppers choose. Customers can order through the online checkout, set up accounts, and track deliveries. Support is available by email and phone for order questions and returns.