Reviews Analysed
21
We Collect & Analyse Reviews
Mr. Riegillio
Experiences & Reviews
Mr. Riegillio is an online fashion retailer. If you are researching reviews, consult the company’s official website for product details, size guides, shipping and returns policies, and contact information before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Customers frequently report fast, helpful responses and successful issue resolution, but several reviews describe slow, inconsistent or unhelpful handling of returns.
Share
Mixed
21%
💰
Value for money
A small number of reviewers explicitly cite good value and attractive sale prices, but mentions are limited and not uniformly reported.
Share
Mixed
4%
⚡
User experience
Some shoppers find sizing charts and ordering straightforward; others report inconsistent sizing, packaging damage and variable fit between orders.
Share
Mixed
13%
🔧
Product quality
Many reviews praise materials, stitching and finish, while several describe defects, poor finishing or material inconsistencies requiring returns or replacements.
Share
Mixed
19%
📞
Communication
Communication is polarised: a number of reviewers praise named staff and prompt replies, but a larger group reports rude, dismissive messages and excessive emails.
Share
Weak
14%
⭐
Overall experience
Overall impressions range from strong satisfaction with product and delivery to notable dissatisfaction driven by returns, sizing issues and customer-service failures.
Share
Mixed
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Best customer service ever!
"Wow, every time I order from here I am surprised by the quality of the clothing and the professional and fantastic customer service. I bought items fr..."
Corby Taylor
Trustpilot
Sep 30, 2025
Featured for: Exemplary customer service and product
Poor finishing on leather trousers – issue dismissed by support
"I ordered a pair of leather trousers, which were delivered promptly. However, the leg hems were simply cut off without any stitching or proper finishi..."
Rob Robertson
Trustpilot
Sep 30, 2025
Featured for: Defective trousers; support dismissive
Return Experience
"Update: The Mr. R folks wrote back, took care of the issue, and are processing the refund. The whole process was frustrating, but I appreciate them ma..."
Hawke
Trustpilot
Sep 30, 2025
Featured for: Frustrating return; issue later resolved
If you're buying online, just, dont…
"Their clothes are nice *when they are made right. I've ordered from here half a dozen times, and almost every time there has an been issue. Ordering t..."
Jonathan Day
Trustpilot
Sep 30, 2025
Featured for: Inaccurate sizing and material inconsistencies
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Julian Weiland
trustpilot.com
Sep 30, 2025
Great customer support
I had placed an order through an online shop for the christmas elves, but unfortunately, the product was never delivered. After waiting for some time...
M
Mark
trustpilot.com
Sep 30, 2025
issue with an item that ws damaged
Had an issue with an item that was damaged on trying on, on receiving yesterday Emailed the guys and immediately got a response and we had exchanged m...
H
Hawke
trustpilot.com
Sep 30, 2025
Return Experience
Update: The Mr. R folks wrote back, took care of the issue, and are processing the refund. The whole process was frustrating, but I appreciate them ma...
Y
Yussuf Manes
trustpilot.com
Sep 30, 2025
Nicest customer support I ever…
Nicest customer suppo...
R
Rob Robertson
trustpilot.com
Sep 30, 2025
Poor finishing on leather trousers – issue dismissed by support
I ordered a pair of leather trousers, which were delivered promptly. However, the leg hems were simply cut off without any stitching or proper finishi...
G
Gioele Amaro
trustpilot.com
Sep 30, 2025
When i first discover
When i discover the website i was not sure, but one thing was really exactly what i was looking for so i decide to have only one cheap purchase and se...
M
Mr James Bosley
trustpilot.com
Sep 30, 2025
Ridiculously inaccurate sizing and…
Ridiculously inaccurate sizing and mediocre quality. I'm really glad I didn't order any m...
J
Jonathan Day
trustpilot.com
Sep 30, 2025
If you're buying online, just, dont…
Their clothes are nice *when they are made right. I've ordered from here half a dozen times, and almost every time there has an been issue. Ordering t...
P
PulaPaul
trustpilot.com
Sep 30, 2025
Great quality products with very good…
Great quality products with very good service and speedy delivery. Be sure to check sizing carefully before ordering, but using thei...
S
Sergio González Espino
trustpilot.com
Sep 30, 2025
Very good quality and fast to arrive
Very good quality and fast to arrive. I live in Spain and in one wee...
T
Trevor Harris
trustpilot.com
Sep 30, 2025
First class service
I have purchased several items from MR.Riegillio and I have been impressed by the quality, styles, choices and fit of each of the items I received. Th...
D
DANIEL FORSYTH
trustpilot.com
Sep 30, 2025
First time customer
First time customer and will definitely be ordering again.First Class delivery and service...
L
Lee
trustpilot.com
Sep 30, 2025
Great Service
Great company to deal with, First time i have used them & will definitely be ordering again (even got my friends ordering!), quick fast delivery. The...
G
Ginet
trustpilot.com
Sep 30, 2025
They are lying
They are lying. They told me that I could exchange it free of charge or get a refund. Even though they are small, they did not want to exchange it wit...
L
Lenhard Scherb
trustpilot.com
Sep 30, 2025
Worst Customer Service Ever
Ordered the Mehron leather snake pants, when I received it, the print was clearly bad. That would have been all fine had they simply taken it back for...
B
Buffi Gear on Games
trustpilot.com
Sep 30, 2025
Everything about you is great
Everything about you...
P
Patrik
trustpilot.com
Sep 30, 2025
Fast delivery
The product was delivered extremely quickly an...
M
Maxpayne
trustpilot.com
Sep 30, 2025
Great shop and so good
...
C
Corby Taylor
trustpilot.com
Sep 30, 2025
Best customer service ever!
Wow, every time I order from here I am surprised by the quality of the clothing and the professional and fantastic customer service. I bought items fr...
D
Dan
trustpilot.com
Sep 30, 2025
Poor customer service ignoring multiple…
Poor customer service ignoring multiple emails. Size and measurements not accurate on website, I double checked and made sure size matched, had to ret...
Conclusion
Reviews show a mix of experiences: many customers praise fast delivery, responsive staff and good material quality, while others report inconsistent sizing, production defects and problematic returns. Several reviewers note positive outcomes when customer service intervened, but an equal number describe dismissive or slow handling of disputes. If you shop here, check size guides carefully, photograph items on arrival and keep all order and tracking records for returns. Also be aware that newsletter communication may be frequent and that outcomes on refunds or exchanges appear variable.