Customer feedback shows two clear patterns: repeated complaints about product durability (peeling logos, broken zips, and low fabric quality) and significant issues with order fulfilment and returns. Several reviewers describe poor communication and long, strict returns handling, including reports of missed parcels and refund disputes. At the same time, isolated reviews praise specific staff members for rapid replacements and helpful personal contact. For shoppers: check the returns policy and delivery options before purchase, consider buying during sales, and be aware that experiences with aftercare appear inconsistent.
Examples from available reviews (Sep 2025 – Feb 2026).
Excellent customer service; faulty jacket replaced and sent immediately.
“Brilliant customer service from Mo at Monterrain”
Branding is peeling from coat and replacement requires sending item away.
“Monterrain writing on the front is pealing off!!!”
Took company to court to obtain refund and compensation.
“Had to take these crooks to court to get my money back and compensation.”
Good-value, well-fitting casual clothes but not technical performance wear.
“it’s good value, it looks good, and the fit is perfect for me.”
Predominantly negative: numerous reviews report missed or lost orders, strict 28‑day return handling and inconsistent resolution; isolated positive staff interventions reported.
Mixed but leaning negative: some shoppers praise sale pricing and fit, while many say the items aren’t worth the price given recurring durability problems.
Limited data: a few mentions of ordering and confirmation problems, and a few reports of smooth next‑day delivery; evidence is sparse and mixed.
Common negative reports about durability: logos peeling, broken zips and poor fabric performance appear repeatedly; some customers praise fit and appearance.
Mostly negative: many reviewers describe ignored emails, minimal responses and conflicting courier information; a minority highlight helpful, proactive agents.
Overall leans negative: multiple customers cite refunds, replacements and even legal action; several others report satisfactory deliveries and quick fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Item never arrived and refund repeatedly promised but not issued.
“Item never arrived.”
Parcel missing and customer service provided inconsistent reasons without resolution.
“Still not recieved goods a month later .”
Logos peel instantly across products and customer service is non-existent.
“Logo peels off instantly”
Bag never arrived and promised refund delayed well beyond timeframe without replies.
“still no refund and they are not not replying back to me with any updates”
Prompt delivery and good-quality, comfortable gym wear at a fair price.
“great quality kit for the price.”
Reviewer describes the customer care as the worst ever.
“The worst custom care ever”
Returns portal unreliable and refunds delayed despite proof of postage.
“16 days on still waiting for a refund”
Ordered late and received delivery within hours; impressed with quality.
“came Christmas eve morning just 12 hours from ordering”
Original parcel stuck with courier; company reshipped promptly via DPD.
“shipped a new order out with DPD and arrived today 24th december”
Incorrect lettering on product and lack of response after returning caused no refund.
“the cheap lettering wasn't correct, it was missing the N.”
Zipper broke and customer service were rude; refund still pending weeks later.
“customer services were really rude”
Parcel missing and company unresponsive by email and live chat.
“monterrain is not answering any of my emails”
Long delay, courier problems, and incomplete refund despite chasing company.
“I’ve only received £48.”
Items haven't arrived after three weeks and customer service is poor.
“3 weeks no items arrived and shit customer service”
Reviewer states the product quality is perfect.
“The quality is perfect thanks.”
High-value order lost by courier and refund still under review.
“my package went missing”
Courier shows delivery but parcel wasn't received and no adequate response.
“Parcel claimed to be delivered.”
Good clothes but slow communication and unclear exchanges or refunds.
“No communication though!!”
Returned entire order weeks ago but company hasn't acknowledged return or refunded.
“they still won't acknowledge my return”
Multiple promised replacements failed and refund not issued; very poor service.
“ABSOLUTE DISGRACE OF A COMPANY AVOID ****”
Good-value, well-fitting casual clothes but not technical performance wear.
“it’s good value, it looks good, and the fit is perfect for me.”
Good-fitting gymwear but printed writing peeled after first wash.
“the writing has peeled on 4 t shirts after the first wash”
Company disputes courier use and blames customer for lost items.
“they don’t use evri for a courier even though they delivered my parcel with evri”
Paid for a jacket that never arrived and tracking failed.
“paid €139 for a jacket that was never received!”
Took company to court to obtain refund and compensation.
“Had to take these crooks to court to get my money back and compensation.”
Returned item just outside 28-day window and company refused exchange.
“It was just outside the 28day window and they wouldn’t do anything!”
Excellent customer service; faulty jacket replaced and sent immediately.
“Brilliant customer service from Mo at Monterrain”
Courier issues but Tyler provided polite, helpful customer service and resolved it.
“He was polite friendly and understanding.”
Poor clothing quality; logos have peeled even after 30°C washes.
“logos have peeled off everything.”
Next-day delivery arrived and reviewer was impressed with quality and service.
“Really impressed with the quality and service so Thankyou”
Placed duplicate order after no confirmation and extra postage not refunded.
“ordered a jacket and got no confirmation from company or bank”
Poor product quality with logo falling off and no customer response.
“Logo falling off a jacket bought direct online.”
Zip broke within a month and returns policy requires assessment.
“A jacket should last more than 28 days!”
Order missed Christmas and company refuses to replace item despite apologies.
“I’d give them zero stars if I could!”
Reviewer received an amazing tracksuit and thanks the company.
“Amazing tracksuit thank you for the product!”
Reviewer calls company a scam due to poor quality and ignored emails.
“This company is a scam!!!”
Reviewer calls company a scam due to poor quality and ignored emails.
“This company is a scam!!!!”
Branding is peeling from coat and replacement requires sending item away.
“Monterrain writing on the front is pealing off!!!”
Down coat label peeled off after four weeks, indicating poor quality.
“the label has peeled off after four weeks”
Poor clothing quality and mostly rude customer service, one helpful advisor named Sam.
“The only nice person I have spoke to in the 3 times I have contacted is a girl named sam”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Monterrain is a UK clothing label focused on casual and sportswear, sold via online retail channels and physical stores. Product categories commonly include T‑shirts, tracksuits, jackets and windbreakers. Consumers researching Monterrain typically look for information on sizing, material durability, delivery and returns policies.