Reviews repeatedly mention delivery problems and slow refunds, along with frequent complaints about branding and hardware failing on garments. Several customers say support is unresponsive or rude when problems come up. Other reviewers report fast shipping, accurate sizing, and fabric quality that meets expectations. The feedback splits sharply between smooth purchases and unresolved complaints.
Examples from available reviews (Sep 2025 – Mar 2026).
Item never arrived and refund repeatedly promised but not issued.
“Item never arrived.”
Poor clothing quality; logos have peeled even after 30°C washes.
“logos have peeled off everything.”
Ordered late and received delivery within hours; impressed with quality.
“came Christmas eve morning just 12 hours from ordering”
Excellent customer service; faulty jacket replaced and sent immediately.
“Brilliant customer service from Mo at Monterrain”
Many reviews mention lost parcels, failed deliveries, and long waits for refunds. Several customers say replacements or refunds were promised but never arrived. A smaller set of reviews describes quick reships and next-day deliveries that went smoothly.
Multiple reviewers praise the fit and say the price is reasonable for casual and gym wear. Others call it poor value when items arrive damaged or refunds don’t come through. Scam accusations appear repeatedly and drive negative views.
Customers often point to return delays and tracking that doesn’t match what happened. Some buyers report duplicate orders or missing order confirmations. A minority describe an easy checkout with fast fulfilment.
Many negative reviews focus on logos and labels peeling and zips breaking after limited use. Several reviewers mention branding coming off across different garment types. On the other hand, a number of reviews describe excellent quality, a comfortable fit, and items that hold up well.
Many reviewers say emails go unanswered, live chat messages get ignored, or staff reply rudely. A smaller group names specific advisors who were polite and solved the issue. Reviews also mention confusing back-and-forth about which courier was used and the refund amount.
Feedback is sharply split between many one-star accounts and several five-star accounts. Positive experiences usually mention fast delivery and effective help from an agent. Negative experiences tend to involve failed deliveries and refunds that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Item never arrived and refund repeatedly promised but not issued.
“Item never arrived.”
Parcel missing and customer service provided inconsistent reasons without resolution.
“Still not recieved goods a month later .”
Logos peel instantly across products and customer service is non-existent.
“Logo peels off instantly”
Bag never arrived and promised refund delayed well beyond timeframe without replies.
“still no refund and they are not not replying back to me with any updates”
Prompt delivery and good-quality, comfortable gym wear at a fair price.
“great quality kit for the price.”
Reviewer describes the customer care as the worst ever.
“The worst custom care ever”
Returns portal unreliable and refunds delayed despite proof of postage.
“16 days on still waiting for a refund”
Ordered late and received delivery within hours; impressed with quality.
“came Christmas eve morning just 12 hours from ordering”
Original parcel stuck with courier; company reshipped promptly via DPD.
“shipped a new order out with DPD and arrived today 24th december”
Incorrect lettering on product and lack of response after returning caused no refund.
“the cheap lettering wasn't correct, it was missing the N.”
Zipper broke and customer service were rude; refund still pending weeks later.
“customer services were really rude”
Parcel missing and company unresponsive by email and live chat.
“monterrain is not answering any of my emails”
Long delay, courier problems, and incomplete refund despite chasing company.
“I’ve only received £48.”
Items haven't arrived after three weeks and customer service is poor.
“3 weeks no items arrived and shit customer service”
Reviewer states the product quality is perfect.
“The quality is perfect thanks.”
High-value order lost by courier and refund still under review.
“my package went missing”
Courier shows delivery but parcel wasn't received and no adequate response.
“Parcel claimed to be delivered.”
Good clothes but slow communication and unclear exchanges or refunds.
“No communication though!!”
Returned entire order weeks ago but company hasn't acknowledged return or refunded.
“they still won't acknowledge my return”
Multiple promised replacements failed and refund not issued; very poor service.
“ABSOLUTE DISGRACE OF A COMPANY AVOID ****”
Good-value, well-fitting casual clothes but not technical performance wear.
“it’s good value, it looks good, and the fit is perfect for me.”
Good-fitting gymwear but printed writing peeled after first wash.
“the writing has peeled on 4 t shirts after the first wash”
Company disputes courier use and blames customer for lost items.
“they don’t use evri for a courier even though they delivered my parcel with evri”
Paid for a jacket that never arrived and tracking failed.
“paid €139 for a jacket that was never received!”
Took company to court to obtain refund and compensation.
“Had to take these crooks to court to get my money back and compensation.”
Returned item just outside 28-day window and company refused exchange.
“It was just outside the 28day window and they wouldn’t do anything!”
Excellent customer service; faulty jacket replaced and sent immediately.
“Brilliant customer service from Mo at Monterrain”
Courier issues but Tyler provided polite, helpful customer service and resolved it.
“He was polite friendly and understanding.”
Poor clothing quality; logos have peeled even after 30°C washes.
“logos have peeled off everything.”
Next-day delivery arrived and reviewer was impressed with quality and service.
“Really impressed with the quality and service so Thankyou”
Placed duplicate order after no confirmation and extra postage not refunded.
“ordered a jacket and got no confirmation from company or bank”
Poor product quality with logo falling off and no customer response.
“Logo falling off a jacket bought direct online.”
Zip broke within a month and returns policy requires assessment.
“A jacket should last more than 28 days!”
Order missed Christmas and company refuses to replace item despite apologies.
“I’d give them zero stars if I could!”
Reviewer received an amazing tracksuit and thanks the company.
“Amazing tracksuit thank you for the product!”
Reviewer calls company a scam due to poor quality and ignored emails.
“This company is a scam!!!”
Reviewer calls company a scam due to poor quality and ignored emails.
“This company is a scam!!!!”
Branding is peeling from coat and replacement requires sending item away.
“Monterrain writing on the front is pealing off!!!”
Down coat label peeled off after four weeks, indicating poor quality.
“the label has peeled off after four weeks”
Poor clothing quality and mostly rude customer service, one helpful advisor named Sam.
“The only nice person I have spoke to in the 3 times I have contacted is a girl named sam”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Monterrain is an apparel brand selling outerwear, tracksuits, and sportswear through an online store. Each product page includes details, size charts, and care instructions. The company ships domestically and internationally, and offers contact via email and live chat. The site also shows product photos and fabric specs to help shoppers pick styles and fits.