Reviews Analysed
20
We Collect & Analyse Reviews
Monterrain
Experiences & Reviews
Monterrain is a UK clothing label focused on casual and sportswear, sold via online retail channels and physical stores. Product categories commonly include T‑shirts, tracksuits, jackets and windbreakers. Consumers researching Monterrain typically look for information on sizing, material durability, delivery and returns policies.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
30d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Predominantly negative: numerous reviews report missed or lost orders, strict 28‑day return handling and inconsistent resolution; isolated positive staff interventions reported.
Share
Weak
17%
💰
Value for money
Mixed but leaning negative: some shoppers praise sale pricing and fit, while many say the items aren’t worth the price given recurring durability problems.
Share
Weak
13%
⚡
User experience
Limited data: a few mentions of ordering and confirmation problems, and a few reports of smooth next‑day delivery; evidence is sparse and mixed.
Share
Mixed
4%
🔧
Product quality
Common negative reports about durability: logos peeling, broken zips and poor fabric performance appear repeatedly; some customers praise fit and appearance.
Share
Weak
17%
📞
Communication
Mostly negative: many reviewers describe ignored emails, minimal responses and conflicting courier information; a minority highlight helpful, proactive agents.
Share
Weak
20%
⭐
Overall experience
Overall leans negative: multiple customers cite refunds, replacements and even legal action; several others report satisfactory deliveries and quick fixes.
Share
Weak
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Brilliant customer service from Mo at…
"Brilliant customer service from Mo at Monterrain had a faulty jacket yesterday 8t..."
Adam
Trustpilot
Sep 30, 2025
Featured for: Positive customer service and quick replacement
Shocking quality & shocking service
"Shocking quality & shocking service. I purchased coat £90 a few weeks ago and the Monterrain writing on the front is pealing off!!! Contacted customer..."
KTC
Trustpilot
Sep 30, 2025
Featured for: Shows product quality and returns issues
##### Had to take these crooks to court…
"##### Had to take these crooks to court to get my money back and compensation.##### I’d advise anyone who has had issues with this company to complain..."
john sinclair
Trustpilot
Sep 30, 2025
Featured for: Legal escalation to recover refund
I own quite a bit of Monterrain stuff
"I own quite a bit of Monterrain stuff. I usually buy it in the sale, so it’s good value, it looks good, and the fit is perfect for me. I have no feedb..."
Chris
Trustpilot
Sep 30, 2025
Featured for: Balanced positive product and value perspective
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Chris
trustpilot.com
Sep 30, 2025
I own quite a bit of Monterrain stuff
I own quite a bit of Monterrain stuff. I usually buy it in the sale, so it’s good value, it looks good, and the fit is perfect for me. I have no feedb...
S
Sukhraj Bajwa
trustpilot.com
Sep 30, 2025
Monterrain is a great clothing brand…
Monterrain is a great clothing brand for sports/gym wear! Love the T shirts especially the Dynamic T’s. Fit is suberb...
D
Don
trustpilot.com
Sep 30, 2025
Money thieves
Absolute scammers. Said they don’t use evri for a courier even though they delivered my parcel with evri and when I returned them the form asked to pr...
j
joelean van der nest
trustpilot.com
Sep 30, 2025
Horrible service paid €139 for a jacket…
Horrible service paid €139 for a jacket that was never received! They sent a tracking number that didn't exist on the tracking s...
j
john sinclair
trustpilot.com
Sep 30, 2025
##### Had to take these crooks to court…
##### Had to take these crooks to court to get my money back and compensation.##### I’d advise anyone who has had issues with this company to complain...
J
Jen
trustpilot.com
Sep 30, 2025
Awful company!
If I could give this company a lower score I would. I have shopped with this company for years for my lads spending thousands on their brand. This is...
A
Adam
trustpilot.com
Sep 30, 2025
Brilliant customer service from Mo at…
Brilliant customer service from Mo at Monterrain had a faulty jacket yesterday 8t...
K
Kirsty Kay
trustpilot.com
Sep 30, 2025
Had a few issues with delivery but this…
Had a few issues with delivery but this wasn’t the fault of the store . Evri is a problem . I would like to say a big thank you to Tyler who dealt wit...
K
Karen O'Doherty
trustpilot.com
Sep 30, 2025
The quality of the clothing is terrible
The quality of the clothing is terrible. I've bought numerous tracksuits, t-shirts et...
F
Fiona Platt
trustpilot.com
Sep 30, 2025
Happy Customer
So, I placed an order yesterday for a few items, after ordering I checked the reviews and panic set in. I honestly thought after reading the reviews...
K
Kez
trustpilot.com
Sep 30, 2025
ordered a jacket and got no…
ordered a jacket and got no confirmation from company or bank, then reordered a...
C
Customer
trustpilot.com
Sep 30, 2025
Items are terrible
Items are terrible, terrible quality. Logo falling off a jacket bought direct online. I have tried...
S
Sarah Dixon
trustpilot.com
Sep 30, 2025
Broken zip in a month
Ordered a jacket for my son for Christmas, with in a month the zip has broken. They have come back & said as it’s out of 28 day returns period I need...
K
Kathy O Donnell
trustpilot.com
Sep 30, 2025
I’d give them zero stars if I could
I’d give them zero stars if I could! They messed up my order. It missed Christmas and now even months later they refuse to rectify their mistake. The...
r
ryan
trustpilot.com
Sep 30, 2025
Amazing tracksuit thank you for the…
Amazing tracksuit than...
a
ali abduli
trustpilot.com
Sep 30, 2025
This company is a scam!!!
This company is a scam!!! This company is a scam!!!! The products are of such poor quality. The material are o...
M
Mr annoyed
trustpilot.com
Sep 30, 2025
This company is a scam!!!
This company is a scam!!!! The products are of such poor quality. The material are of low standar...
K
KTC
trustpilot.com
Sep 30, 2025
Shocking quality & shocking service
Shocking quality & shocking service. I purchased coat £90 a few weeks ago and the Monterrain writing on the front is pealing off!!! Contacted customer...
D
Dee
trustpilot.com
Sep 30, 2025
Terrible quality
Terrible quality. My son has a down coat and the label has peeled off after four weeks,...
N
Nicole
trustpilot.com
Sep 30, 2025
If I could give this place 0 stars I…
If I could give this place 0 stars I would. The quality of there clothes is shocking and the customer service is even worse . The only nice person I h...
Conclusion
Customer feedback shows two clear patterns: repeated complaints about product durability (peeling logos, broken zips, and low fabric quality) and significant issues with order fulfilment and returns. Several reviewers describe poor communication and long, strict returns handling, including reports of missed parcels and refund disputes. At the same time, isolated reviews praise specific staff members for rapid replacements and helpful personal contact. For shoppers: check the returns policy and delivery options before purchase, consider buying during sales, and be aware that experiences with aftercare appear inconsistent.