Reviews split into two clear groups. Many describe low prices, simple ordering, and fast delivery. Another large group says orders never arrived and messages went unanswered. Some reviewers report losing their payment or being told the company had gone into liquidation. Ratings cluster at the top and bottom, leaving a sharply divided picture for shoppers.
Examples from available reviews (Aug 2017 – Mar 2026).
Easy-to-use website, prompt communication, good price and quick delivery.
“Easy web site to navigate around and delivery and seller communication very prompt.”
Easy to find budget-friendly products with multi-buy deals.
“Easy to find products suitable for budgets and multi buy deals.”
Order taken but never delivered; no replies to calls or emails.
“Despite money being taken, the food never arrived.”
Company in liquidation; customers will not receive ordered items.
“Company gone Into liquidation”
Many reviews mention friendly staff and quick delivery. Other customers describe missed subscription deliveries, parcels sent to old addresses, or orders not supplied at all. Problems with fulfilment come up repeatedly in negative comments.
Many reviewers point to lower prices and multi-buy offers than other retailers. Some praise clear low-cost options and frequent discounts. In a smaller set of negative reviews, payment was taken but goods never arrived, which removes any sense of value in those cases.
Several reviewers say the website is easy to use and ordering is straightforward. A smaller but noticeable group reports the site showing maintenance messages or blocking access when they tried to buy. Positive reviews also highlight delivery tracking and clear arrival notifications.
Some customers praise solid packaging and fast shipping when items arrive. A few mention product problems, including a motor failing within weeks. Product faults appear less often than delivery or communication issues.
The most common complaint is emails and phone calls going unanswered, often after payment. In contrast, another group reports quick replies and clear delivery updates. No response and bounced messages appear more than any other single issue.
Feedback ranges from dependable, low-cost deliveries to unresolved cases where orders never arrived. Ratings lean heavily to extremes rather than a gradual spread. Shoppers may see both smooth fulfilment and ongoing communication problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (12) · Reviews (1) · Quotes shortened · As of: March 2026
Easy-to-use website, prompt communication, good price and quick delivery.
“Easy web site to navigate around and delivery and seller communication very prompt.”
Efficient service and significantly cheaper than Amazon.
“Super efficient and hugely cheaper than Amazon - I`ll be back.”
Easy to find budget-friendly products with multi-buy deals.
“Easy to find products suitable for budgets and multi buy deals.”
Excellent experience with staff behaviour described as good.
“Staffs behaviour good”
Order taken but never delivered; no replies to calls or emails.
“Despite money being taken, the food never arrived.”
Motor failed within two weeks and customer service did not respond.
“Unit at over 100 dollars failed in 2 weeks.”
Order not received and the company did not respond to calls or emails.
“I never received my order that I ordered in October, they had my money.”
Subscription service failed; November order not received and no contact available.
“haven’t received my November order and no payment taken”
Company in liquidation; customers will not receive ordered items.
“Company gone Into liquidation”
Order not received and emails bounced; phone calls cut off.
“Have tried to email them but the email bounced back”
Repeat order not delivered and website shows maintenance without explanation.
“the website just says it is down for maintenance.”
Supplies not delivered and the company is unresponsive to phone and email.
“No one answers the phone or emails any more”
Placed an order but company closed down and didn't send it.
“It has closed down after this and not sent my order.”
Last order sent to old address and customer cannot contact company.
“my last order got sent to my old Address”
Order not delivered, £80 lost, and company unreachable by phone or web.
“I am down £80 just cant get hold of them.”
No refund received and company unresponsive by phone and email.
“They're not responding to emails, and you can't get through on the phone.”
Order not received and multiple contact attempts went unanswered.
“I’ve never received the item.”
Company did not supply items nor refund payments and is unresponsive.
“They don’t supply and don’t return your payment.”
No email response and refund not received despite cancelled order.
“No response to emails.”
Order not dispatched and customer cannot reach company by phone or email.
“no agents available”
Order not received and company unresponsive to emails and calls.
“Emailed 5 times. No response.”
Orders not delivered and no refunds or correspondence; phone busy.
“no refund, no correspondence.”
Item not delivered and repeated contact attempts returned 'no agents available'.
“no agents available to take your call.”
I recently purchased some pet supplies from Monster Pet Supplies and I am thrilled with their service. Their website is user-friendly, making it easy to browse through their vast selection of products. What stood out to me the most was the fact that they offer up to 50% cheaper prices compared to other pet stores, which helped me save a lot of money on my purchase.
The checkout process was straightforward and hassle-free, and I received my order within the expected delivery time frame. The package arrived in great condition, indicating that Monster Pet Supplies takes care when packaging items to ensure safe delivery.
I also appreciated the fact that free delivery is available on all orders over £45 which is fantastic and shows how much they value their customers.
Overall, I had an excellent shopping experience with Monster Pet Supplies! If you are in need of pet supplies at affordable prices while still maintaining good quality standards, look no further as this store has everything you need!
Happy customer finds ordering easy and deliveries arrive quickly.
“My orders always arrive very quickly.”
Excellent service, great product range, and caring staff.
“Excellent service great product range and staff that really care.”
Ordering is easy with exceptional delivery and a good product choice.
“Easy to order, delivery exceptional, good choice doesn't get any better than that”
Ordered dog food and waited three weeks then told item was sold out.
“finally told sorry were sold out?”
Order initially forgotten but later delivered with a promised 10% refund.
“they would give me a 10% refund”
Great prices, multi-buy discounts, and regular free delivery for subscriptions.
“Monster offer great online prices and multi-buy discounts.”
Good prices with reliable delivery and clear communication about arrivals.
“reliable delivery and great communication”
Delivery was very quick and packaging was sturdy.
“Really quick delivery & sturdy packaging.”
Staff were very friendly and delivery was quick.
“Very friendly staff, quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Monster Pet Supplies sells pet food and pet-care items online. Its website lists categories including dog and cat food, treats, bedding, toys, and grooming supplies. Customers order through its online checkout, pay with major payment methods, and have items shipped to them. The site typically provides email and phone contact details. Product pages show descriptions, images, and shipping details to help customers compare items.