Reviews Analysed
21
We Collect & Analyse Reviews
Monster Pet Supplies
Experiences & Reviews
Monster Pet Supplies is an online pet-supplies retailer operating a direct-to-consumer website, selling pet food, accessories and related products. Consumers typically buy single items and subscription deliveries through the site; the retailer is commonly searched by price, delivery terms and customer support availability.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
12d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many recent reviews report missed or delayed deliveries and fulfilment failures; a few older reviews praise quick delivery and careful packaging.
Share
Weak
28%
💰
Value for money
Several reviewers cite notably lower prices, multi‑buy deals and savings versus other retailers; this signal is positive but comes from few reviews.
Share
Strong
6%
⚡
User experience
Some shoppers find the website easy to navigate and product search simple; multiple recent reports mention website downtime, subscription problems and address errors.
Share
Weak
11%
🔧
Product quality
Mentions are limited: one reviewer praises product standards, another reports a motor failing after two weeks and no after‑sales support.
Share
Mixed
3%
📞
Communication
Most comments describe unresponsive support: unanswered emails, bounced messages and calls not connected; a small number report prompt seller replies.
Share
Weak
23%
⭐
Overall experience
Positive shopping experiences are reported by some reviewers, but a larger group reports non‑delivery, missing refunds and possible cessation of trading.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Fantastic Service & Affordable Prices
"I recently purchased some pet supplies from Monster Pet Supplies and I am thrilled with their service. Their website is user-friendly, making it easy to browse through their vast selection of products. What stood out to me the most was the fact that they offer up to 50% cheaper prices compared to other pet stores, which helped me save a lot of money on my purchase. The checkout process was straightforward and hassle-free, and I received my order within the expected delivery time frame. The package arrived in great condition, indicating that Monster Pet Supplies takes care when packaging items to ensure safe delivery. I also appreciated the fact that free delivery is available on all orders over £45 which is fantastic and shows how much they value their customers. Overall, I had an excellent shopping experience with Monster Pet Supplies! If you are in need of pet supplies at affordable prices while still maintaining good quality standards, look no further as this store has everything you need!"
Corene
Collected.reviews
Dec 03, 2022
Featured for: Comprehensive positive: service and value
First time using this company
"First time using this company. Easy web site to navigate around and delivery and seller co..."
Jude C.
Trustpilot
Sep 30, 2025
Featured for: Short positive: prompt communication
Bought a motor for my fluval fx4
"Bought a motor for my fluval fx4 . Unit at over 100 dollars failed in 2 weeks. No customer service rep replied back to my emails thru their contact us..."
Mark Brown
Trustpilot
Sep 30, 2025
Featured for: Product failure and no support
Taken my money. No item
"I placed an order online at the start of October. I’ve never received the item. I’ve sent emails chasing, no answer. I’ve c..."
Rob
Trustpilot
Sep 30, 2025
Featured for: Money taken; no delivery; unresponsive
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jude C.
trustpilot.com
Sep 30, 2025
First time using this company
First time using this company. Easy web site to navigate around and delivery and seller co...
S
Sophie Watts
trustpilot.com
Sep 30, 2025
Super efficient and hugely cheaper than…
Super efficient and hugely chea...
T
Tia O'Connor
trustpilot.com
Sep 30, 2025
Easy to find products suitable for…
Easy to find products suitable for bu...
K
Karthik Mathew
trustpilot.com
Sep 30, 2025
Excellent experience
Excellent experience...
D
Dianne Tedford
trustpilot.com
Sep 30, 2025
Disappointed Customer
I ordered dog food & was advised it would be delivered 6 days later. Despite money being taken, the food never arrived. When I tried to chase, t...
M
Mark Brown
trustpilot.com
Sep 30, 2025
Bought a motor for my fluval fx4
Bought a motor for my fluval fx4 . Unit at over 100 dollars failed in 2 weeks. No customer service rep replied back to my emails thru their contact us...
S
Sue Towill
trustpilot.com
Sep 30, 2025
I never received my order that I…
I never received my order that I ordered in October, they had my money. When I tried to c...
B
Brian
trustpilot.com
Sep 30, 2025
Up until last month I received a good…
Up until last month I received a good service as a monthly subscription customer but haven’t received my November order and no payment taken so I c...
D
Dave. C
trustpilot.com
Sep 30, 2025
Company gone Into liquidation
Company gone Into liquidation, you will not receive your items...
S
Simon Pegg
trustpilot.com
Sep 30, 2025
Ordered a product on the 11th October…
Ordered a product on the 11th October but have not received it. Have tried to email them but th...
T
Tanya Overton-Summers
trustpilot.com
Sep 30, 2025
I think they have closed down suddenly
I have a repeat cat litter order. None has arrived, I don't think I have been charged but the website just says it is down for maintenance. I am a...
P
PETER WRENCH
trustpilot.com
Sep 30, 2025
I ordered supplies over a month ago and…
I ordered supplies over a month ago and they haven´t arrived. No one an...
D
Darianne Xoxo
trustpilot.com
Sep 30, 2025
I've been scammed
I placed an order for over £40. It has closed down after this...
N
NADIA BUXTON
trustpilot.com
Sep 30, 2025
Usually very good but my last order got…
Usually very good but my last order got sent to my old Address and I can't get th...
P
Pamela
trustpilot.com
Sep 30, 2025
What is going on?
What is going on?? I cant get through on the phone and it constantly says that the website is down whatsd happening. I placed an order overt 3 weeks a...
L
Laura Meecham
trustpilot.com
Sep 30, 2025
Refund not received, and unresponsive to emails and calls are not put through
My Dad has been trying to get through to them, no refund received. They're not responding to emails, and you can't get through on the phone. On this b...
R
Rob
trustpilot.com
Sep 30, 2025
Taken my money. No item
I placed an order online at the start of October. I’ve never received the item. I’ve sent emails chasing, no answer. I’ve c...
M
Mollie Willavoys
trustpilot.com
Sep 30, 2025
Don’t buy from this company
Don’t buy from this company. They don’t supply and don’t return y...
S
Sam Horsley
trustpilot.com
Sep 30, 2025
Scam - terrible!
No response to emails. They owe me a refund. Absolute SCAM! How are there so many good reviews?...
M
Michaela
trustpilot.com
Sep 30, 2025
Also read the other 1 star reviews - exactly the same problem!
Ordered 10/10/23, received an email after purchase confirming an estimated delivery of 18/10. Still waiting. No dispatch email, no reply to my email 6...
Conclusion
Reviewers describe a mixed picture: earlier shoppers noted low prices, easy site navigation and timely delivery, while many recent reviewers report not receiving orders and unresponsive support. Multiple reviews describe bounced emails, unanswered phone calls and website downtime; some customers advise seeking refunds through card providers or PayPal. If you consider buying, prefer payment methods with buyer protection and avoid large, high‑value orders until support and fulfilment are verified. For subscriptions or repeat deliveries, have an alternative supplier ready and monitor account activity closely.