Reviewers often praise the fit and fabric. A clear group says refunds were lost or held back after the company went into administration. Many customers also report unanswered emails and no dispatch details. Ratings split sharply between satisfaction with the clothes and frustration with service.
Examples from available reviews (Nov 2021 – Feb 2026).
Returned item but company bankrupt and refund lost.
“my money is gone.”
Speedy delivery and high-quality items with no fuss.
“Speedy, no fuss delivery of high quality items.”
Returned items at own cost with no acknowledgement, response, or refund.
“No acknowledgement, no response to emails, no phone number to call and no refund.”
Company does not reply to emails and did not provide return label information.
“You do not reply to emails.”
Most negative feedback centres on refunds and returns during administration. Reviewers describe sending items back without being repaid, while also covering return postage. A smaller set of reviews mentions quick dispatch and orders arriving as expected.
Some shoppers say sale buys and reduced items offer good value. For those who lost refunds and paid return postage, value drops sharply. Positive value notes appear, but they are less common than refund complaints.
Delivery experiences vary, with some orders arriving quickly and others turning up late or not at all. Several shoppers received the wrong size or items far too large, then paid to send them back. Others say the clothes fit well and matched what they expected.
Many reviewers praise the build, comfort, and durability of the clothes. They mention well-made tops, blouses, and shoes that look smart and hold up well. Positive quality comments show up regularly alongside high ratings.
A repeated complaint is unanswered emails and missing contact details. Reviewers also mention no dispatch confirmations and a website that was offline. These issues often appear alongside the refund and returns problems.
Feedback is strongly split between happy buyers and customers affected by administration and missing refunds. Positive reviews focus on product quality and, for some, timely delivery. Negative reviews highlight unresolved returns, refunds that never arrived, and weak support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returned item but company bankrupt and refund lost.
“my money is gone.”
Coat mis-sized; returned and awaiting refund.
“still waiting for my money back”
Incorrect size sent and no replacement or refund response.
“Refund requested but no response”
Delayed delivery but clothing was well made and fitted.
“everything was well made and fitted to size.”
Company in liquidation; order said unfulfilled but then arrived.
“I was told by the administrator I’d lose my money.”
Returned item but company liquidation means no refund given.
“I will not get my refund (£59).”
Refund taken during administration and reviewer complains.
“you’ve taken my refund now that you’re in administration!!!”
Comfortable blouse; reviewer bought multiple colours and likes details.
“They are very comfortable”
Bought sale items: turquoisey green top and skirt to refresh wardrobe.
“nice clothes, reduced in sale.”
Reviewer already reviewed; company not replying to emails.
“Awful service, not replying to two emails.”
Speedy delivery and high-quality items with no fuss.
“Speedy, no fuss delivery of high quality items.”
Mistral Online in administration; reviewer told refund unlikely.
“I'm unlikely to receive any refund from Mistral”
Dress arrived late, was much too big and reviewer paid return.
“had to pay to return.”
Order not received and website offline; reviewer hopes for refund or delivery.
“Hope this isnt a scam site”
Ordered skirt with confirmation but no dispatch emails and no response.
“No response and over a month after ordering still no skirt.”
Lovely skirt and good delivery experience.
“Lovely skirt.”
Efficient dispatch and timely delivery noted.
“Efficient dispatch and timely delivery.”
Returned items at own cost with no acknowledgement, response, or refund.
“No acknowledgement, no response to emails, no phone number to call and no refund.”
Company does not reply to emails and did not provide return label information.
“You do not reply to emails.”
Returned coat promptly but still awaiting refund after 17 days.
“I have still not heard anything from them.”
I like to wear the smart black ballerina flat shoes I bought at Mistral because they are comfortable and durable. They look professional, too, so it's easier to get ahead in my career. The toe box is very roomy so there is plenty of room for my toes to move freely, which helps me break in the shoes faster. Beides, they look smart and will go with different types of clothes that I have. The shoes are very comfortable and they have a small heel that is not too high for me to walk in them for a long time. The most important thing about these shoes is that the make my slim legs look better.Overall, these are great shoes.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mistral is a fashion brand and retailer focused on womenswear. It sells clothing and accessories through an e-commerce site. Product pages usually provide sizing details and care instructions. The company handles online orders, payments, and returns via its customer service channels.