Reviews Analysed
21
We Collect & Analyse Reviews
Mistral
Experiences & Reviews
Mistral is a UK fashion retailer known for women's clothing and accessories, operating both online and through physical stores. Consumers searching reviews typically look for product fit, delivery reliability and how the business handles returns and refunds. This summary is intended to help shoppers assess recent customer feedback on product quality, service and post-purchase support.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
30d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Many reviewers report delivery problems, unfulfilled orders and delays; a smaller number praise speedy dispatch. Refunds and returns are frequent service complaints.
Share
Weak
23%
💰
Value for money
Some buyers mention good sale prices and satisfactory value, but many reviews centre on lost refunds, return costs or money owed, affecting perceived value.
Share
Weak
17%
⚡
User experience
A few reviewers report website or ordering issues, including site downtime and confusing online messages; the limited sample is consistently negative.
Share
Weak
4%
🔧
Product quality
Several customers praise garment quality, fit and durability, while others report wrong sizes or incorrect items received; product reports are mixed.
Share
Mixed
12%
📞
Communication
Numerous reviews note lack of replies to emails, missing contact numbers and poor handling of refund enquiries; multiple mentions of administrator involvement.
Share
Weak
17%
⭐
Overall experience
Overall impressions are divided: a set of positive purchase experiences exists, but a larger group report unresolved refunds and poor post-sale support.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
smart black ballerina flat shoes
"I like to wear the smart black ballerina flat shoes I bought at Mistral because they are comfortable and durable. They look professional, too, so it's easier to get ahead in my career. The toe box is very roomy so there is plenty of room for my toes to move freely, which helps me break in the shoes faster. Beides, they look smart and will go with different types of clothes that I have. The shoes are very comfortable and they have a small heel that is not too high for me to walk in them for a long time. The most important thing about these shoes is that the make my slim legs look better.Overall, these are great shoes.
"
Valerina
Collected.reviews
Nov 25, 2021
Featured for: positive product quality example
Good quality
"Speedy, no fuss deliver..."
Gillian Cowell
Trustpilot
Sep 30, 2025
Featured for: speedy delivery and good quality
Returned item and no refund
"Returned item and awaited refund. Chased, via website, to find out they’ve gone into liquidation! C..."
Jodi Brown
Trustpilot
Sep 30, 2025
Featured for: returned item no refund
Mistral Online has gone into administration
"Mistral Online has gone into administration, which is really sad for both employees and customers. I am owed a refund for clothes returned in November..."
Dawn B
Trustpilot
Sep 30, 2025
Featured for: administration notice and refunds
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Bobby McDonald
trustpilot.com
Sep 30, 2025
Returned item
Returned item, company bankrupt and according to liquidators my m...
P
Pauline Rigby
trustpilot.com
Sep 30, 2025
Not a happy customer the coat was so…
Not a happy customer the coat was so missed sized I h...
F
F Grant
trustpilot.com
Sep 30, 2025
Poor service
Incorrect size sent. Replacement requested but n...
A
ALISON
trustpilot.com
Sep 30, 2025
Happy Customer
There seemed to be along delay in receiving the clothing, but o...
T
Tim’s Ma
trustpilot.com
Sep 30, 2025
Confused…….
After I’d purchased, the tracking said the company was in liquidation and my order wouldn’t be fulfilled - I was told by the administrat...
J
Jodi Brown
trustpilot.com
Sep 30, 2025
Returned item and no refund
Returned item and awaited refund. Chased, via website, to find out they’ve gone into liquidation! C...
m
mum of 3
trustpilot.com
Sep 30, 2025
Useless and immoral
Asking for a review when you’ve taken my refund now that you...
C
CJ
trustpilot.com
Sep 30, 2025
Perfect - don't change anything
The first blouse in this style (turquoise) came from a charity shop and I liked it so much that I have bought the pink and deep teal from you. They ar...
v
vrai
trustpilot.com
Sep 30, 2025
nice clothes
nice clothes, reduced in sale. turquoisey...
G
Gillian Hill
trustpilot.com
Sep 30, 2025
Oh I already did a review
Oh I already did a review. Awful service, not r...
G
Gillian Cowell
trustpilot.com
Sep 30, 2025
Good quality
Speedy, no fuss deliver...
D
Dawn B
trustpilot.com
Sep 30, 2025
Mistral Online has gone into administration
Mistral Online has gone into administration, which is really sad for both employees and customers. I am owed a refund for clothes returned in November...
D
D.A Bennett
trustpilot.com
Sep 30, 2025
Disappointing..
Delivery was later than expected. The dress had to be returned as much too big al...
D
Deva Sharp
trustpilot.com
Sep 30, 2025
I have not received my order and now…
I have not received my order and now your website doesn’t seem to be on...
C
CAL
trustpilot.com
Sep 30, 2025
Non delivery of skirt
I ordered a skirt online a month ago and on payment received a confirmation email of my order. Then no further email about dispatch. There is no conta...
J
John
trustpilot.com
Sep 30, 2025
Lovely skirt
Lovely skirt. Good delive...
L
Laurence
trustpilot.com
Sep 30, 2025
Efficient dispatch and timely delivery.
Efficient dispatch...
A
Amanda Fisher
trustpilot.com
Sep 30, 2025
No longer trustworthy - do not buy online from them
Along with a number of other people starting to post on Facebook, items were returned at our own cost....
F
Farideh Oliver
trustpilot.com
Sep 30, 2025
You do not reply to emails
You do not reply to emails. You did not provide a label for returning goods, you did not ans...
S
Susan
trustpilot.com
Sep 30, 2025
No response!
Having order a coat from Mistral, order was delivered promptly but unfortunately the coat didn't suit me and the sleeves were far to long. I returned...
Conclusion
Recent reviews show a split experience: many customers report good product quality and timely deliveries, while a substantial number describe serious post-purchase problems. Recurring issues include unfulfilled orders, delayed or missing refunds and poor reply times to email enquiries. Several reviewers mention the company entering administration and being directed to an appointed administrator or to use card providers for disputes. If you are considering a purchase, check payment protections (for example card chargeback options) and confirm current refund processes before ordering online.