Recent reviews show a split experience: many customers report good product quality and timely deliveries, while a substantial number describe serious post-purchase problems. Recurring issues include unfulfilled orders, delayed or missing refunds and poor reply times to email enquiries. Several reviewers mention the company entering administration and being directed to an appointed administrator or to use card providers for disputes. If you are considering a purchase, check payment protections (for example card chargeback options) and confirm current refund processes before ordering online.
Examples from available reviews (Nov 2021 – Feb 2026).
Comfortable, durable ballerina flats that look smart and versatile.
“Overall, these are great shoes.”
Speedy delivery and high-quality items with no fuss.
“Speedy, no fuss delivery of high quality items.”
Returned item but company liquidation means no refund given.
“I will not get my refund (£59).”
Mistral Online in administration; reviewer told refund unlikely.
“I'm unlikely to receive any refund from Mistral”
Many reviewers report delivery problems, unfulfilled orders and delays; a smaller number praise speedy dispatch. Refunds and returns are frequent service complaints.
Some buyers mention good sale prices and satisfactory value, but many reviews centre on lost refunds, return costs or money owed, affecting perceived value.
A few reviewers report website or ordering issues, including site downtime and confusing online messages; the limited sample is consistently negative.
Several customers praise garment quality, fit and durability, while others report wrong sizes or incorrect items received; product reports are mixed.
Numerous reviews note lack of replies to emails, missing contact numbers and poor handling of refund enquiries; multiple mentions of administrator involvement.
Overall impressions are divided: a set of positive purchase experiences exists, but a larger group report unresolved refunds and poor post-sale support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returned item but company bankrupt and refund lost.
“my money is gone.”
Coat mis-sized; returned and awaiting refund.
“still waiting for my money back”
Incorrect size sent and no replacement or refund response.
“Refund requested but no response”
Delayed delivery but clothing was well made and fitted.
“everything was well made and fitted to size.”
Company in liquidation; order said unfulfilled but then arrived.
“I was told by the administrator I’d lose my money.”
Returned item but company liquidation means no refund given.
“I will not get my refund (£59).”
Refund taken during administration and reviewer complains.
“you’ve taken my refund now that you’re in administration!!!”
Comfortable blouse; reviewer bought multiple colours and likes details.
“They are very comfortable”
Bought sale items: turquoisey green top and skirt to refresh wardrobe.
“nice clothes, reduced in sale.”
Reviewer already reviewed; company not replying to emails.
“Awful service, not replying to two emails.”
Speedy delivery and high-quality items with no fuss.
“Speedy, no fuss delivery of high quality items.”
Mistral Online in administration; reviewer told refund unlikely.
“I'm unlikely to receive any refund from Mistral”
Dress arrived late, was much too big and reviewer paid return.
“had to pay to return.”
Order not received and website offline; reviewer hopes for refund or delivery.
“Hope this isnt a scam site”
Ordered skirt with confirmation but no dispatch emails and no response.
“No response and over a month after ordering still no skirt.”
Lovely skirt and good delivery experience.
“Lovely skirt.”
Efficient dispatch and timely delivery noted.
“Efficient dispatch and timely delivery.”
Returned items at own cost with no acknowledgement, response, or refund.
“No acknowledgement, no response to emails, no phone number to call and no refund.”
Company does not reply to emails and did not provide return label information.
“You do not reply to emails.”
Returned coat promptly but still awaiting refund after 17 days.
“I have still not heard anything from them.”
I like to wear the smart black ballerina flat shoes I bought at Mistral because they are comfortable and durable. They look professional, too, so it's easier to get ahead in my career. The toe box is very roomy so there is plenty of room for my toes to move freely, which helps me break in the shoes faster. Beides, they look smart and will go with different types of clothes that I have. The shoes are very comfortable and they have a small heel that is not too high for me to walk in them for a long time. The most important thing about these shoes is that the make my slim legs look better.Overall, these are great shoes.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mistral is a UK fashion retailer known for women's clothing and accessories, operating both online and through physical stores. Consumers searching reviews typically look for product fit, delivery reliability and how the business handles returns and refunds. This summary is intended to help shoppers assess recent customer feedback on product quality, service and post-purchase support.