Many reviewers mention very fast dispatch and quick delivery, along with helpful, knowledgeable staff. Several customers point to competitive prices and a wide product range. A minority describe unresponsive or rude service and practical barriers to returns. These mixed experiences create a clear split in overall satisfaction.
Examples from available reviews (Dec 2024 – Mar 2026).
Excellent price and very fast delivery for a Khaite trench coat.
“The price was excellent and the delivery was lightening.”
Staff member Sasha provided professional, helpful service and the customer was happy.
“I feel she went above and beyond to assist and cater to my needs.”
Order not shipped and company did not respond to calls or emails.
“I have called and emailed and no response.”
Goods were good but returns were impossible due to missing return label.
“Good merchandise but no return label impossible to return”
Many reviews mention fast fulfilment and staff who help with sizing and order questions. Some describe unhelpful or silent responses and exchanges they could not complete. Comments often return to staff behaviour and whether issues get resolved.
Multiple reviewers highlight competitive pricing and good value on branded items. They also mention a strong product range alongside those prices. Criticism of price or value appears only rarely.
Customers often note quick delivery and neat, secure packaging. Some reviews point to return hassles, including missing return paperwork and security tags that need tools to remove. These problems tend to show up after purchase rather than during browsing or checkout.
Most buyers say items arrive in good condition and match expectations. A few report mismatches, such as receiving the wrong colour. Occasional comments also mention issues with garment presentation or labelling.
Several reviewers praise clear updates and helpful phone support. Others say calls or emails went unanswered and describe an order that was not shipped. Communication breakdowns often sit alongside unresolved return or exchange requests.
Five-star reviews focus on speed, helpful staff, and good value. Low-rated reviews centre on weak support and returns that stall. For many customers, the experience comes down to how quickly the company responds after the sale and fixes problems.
For each review, the core experience based on original source reviews.
Sources: Reviews (18) · Trustpilot (3) · Quotes shortened · As of: March 2026
Excellent price and very fast delivery for a Khaite trench coat.
“The price was excellent and the delivery was lightening.”
Express next-day delivery and a beautiful item left the customer pleased.
“Quick & easy delivery , beautiful item”
Order not shipped and company did not respond to calls or emails.
“I have called and emailed and no response.”
Reviewer reports rude and unhelpful customer service and advises others to avoid.
“Terrible customer service.”
Staff member Sasha provided professional, helpful service and the customer was happy.
“I feel she went above and beyond to assist and cater to my needs.”
Everything was great and delivery was fast.
“Everything was great, fast delivery”
Received item quickly but had to buy pliers to remove a security tag.
“I had to go and buy pliers to remove the tag myself.”
Quick dispatch and responsive service, but plastic return tags raise environmental concerns.
“Very quick dispatch of order, very responsive customer service.”
Sizing and return issues led to poor customer service and inability to exchange.
“Their customer service was horrible.”
Fantastic customer service and very quick delivery encouraged future use.
“Fantastic customer service and very quick delivery”
Helpful telephone customer service assisted with sizing and delivery was fast.
“Really helpful customer service on the phone to assist with sizing.”
Order arrived within two days with delivery updates and good garment.
“Ordered just after Xmas and got it about 2 days later”
Good product range and pricing with very fast dispatch and excellent service.
“Product range and pricing is really good, despatched and delivered extremely quickly”
Good communication, secure packaging, and speedy delivery impressed the customer.
“good communication, beautifully packaged and speedy delivery.”
Five-star service with speedy delivery led to a strong recommendation.
“5 stars service, speedy delivery.”
Extremely efficient service with prompt delivery and secure packaging.
“An excellent service received, I am extremely pleased, thank you very much.”
Goods were good but returns were impossible due to missing return label.
“Good merchandise but no return label impossible to return”
Fast, excellent service and customer support; would order again.
“Excellent fast service and Customer Support- would definitely order from here again”
Order was dispatched on time but item arrived in the wrong colour.
“the item did not come in the colour I wanted”
Great service and rapid delivery made a positive impression.
“Great service and rapid delivery :)”
Great packaging and next-day delivery prompted the customer to reorder.
“Great packaging, next day delivery! Will order again”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Minox runs an online shop that lists consumer products with images and specifications. The site includes product pages, a basket, and checkout. Minox also posts business contact details, terms, and a privacy policy. Shoppers can use standard payment methods and access an account area for order history and tracking.