Reviews provided show a split experience: at least one shopper received next‑day delivery and a satisfactory item, while two others report serious issues with order fulfilment and customer contact. If you are considering Minox, verify shipping times and tracking procedures, and confirm available contact channels (phone, email, live chat) before purchase. Keep records of order confirmations and correspondence, and review the company’s returns and complaints policy in case escalation is needed. Given the small sample, weigh these specific reports alongside other reviews and platform information when deciding.
Examples from available reviews (Dec 2024 – Feb 2026).
Express next-day delivery and a beautiful item left the customer pleased.
“Quick & easy delivery , beautiful item”
Order not shipped and company did not respond to calls or emails.
“I have called and emailed and no response.”
Reviewer reports rude and unhelpful customer service and advises others to avoid.
“Terrible customer service.”
One reviewer praised next‑day delivery and item condition; two reviewers reported failed fulfilment, rude or unhelpful customer service experiences.
Only one review mentions price positively (discount and good price); the other reviews do not address value or cost explicitly.
Purchase experience varies: one smooth, quick transaction; two reviewers described frustrating order tracking, lack of updates and poor phone support.
Product quality is sparsely mentioned: one reviewer described the item as 'beautiful' and satisfactory; other reviewers did not comment on product condition.
Communication is a recurring concern for two reviewers, who report no responses to calls or emails and rude telephone interactions.
Overall impressions split: one positive shopping experience with fast delivery, but two reports of unresolved orders and poor customer service.
For each review, the core experience based on original source reviews.
Sources: Reviews (18) · Trustpilot (3) · Quotes shortened · As of: February 2026
Excellent price and very fast delivery for a Khaite trench coat.
“The price was excellent and the delivery was lightening.”
Express next-day delivery and a beautiful item left the customer pleased.
“Quick & easy delivery , beautiful item”
Order not shipped and company did not respond to calls or emails.
“I have called and emailed and no response.”
Reviewer reports rude and unhelpful customer service and advises others to avoid.
“Terrible customer service.”
Staff member Sasha provided professional, helpful service and the customer was happy.
“I feel she went above and beyond to assist and cater to my needs.”
Everything was great and delivery was fast.
“Everything was great, fast delivery”
Received item quickly but had to buy pliers to remove a security tag.
“I had to go and buy pliers to remove the tag myself.”
Quick dispatch and responsive service, but plastic return tags raise environmental concerns.
“Very quick dispatch of order, very responsive customer service.”
Sizing and return issues led to poor customer service and inability to exchange.
“Their customer service was horrible.”
Fantastic customer service and very quick delivery encouraged future use.
“Fantastic customer service and very quick delivery”
Helpful telephone customer service assisted with sizing and delivery was fast.
“Really helpful customer service on the phone to assist with sizing.”
Order arrived within two days with delivery updates and good garment.
“Ordered just after Xmas and got it about 2 days later”
Good product range and pricing with very fast dispatch and excellent service.
“Product range and pricing is really good, despatched and delivered extremely quickly”
Good communication, secure packaging, and speedy delivery impressed the customer.
“good communication, beautifully packaged and speedy delivery.”
Five-star service with speedy delivery led to a strong recommendation.
“5 stars service, speedy delivery.”
Extremely efficient service with prompt delivery and secure packaging.
“An excellent service received, I am extremely pleased, thank you very much.”
Goods were good but returns were impossible due to missing return label.
“Good merchandise but no return label impossible to return”
Fast, excellent service and customer support; would order again.
“Excellent fast service and Customer Support- would definitely order from here again”
Order was dispatched on time but item arrived in the wrong colour.
“the item did not come in the colour I wanted”
Great service and rapid delivery made a positive impression.
“Great service and rapid delivery :)”
Great packaging and next-day delivery prompted the customer to reorder.
“Great packaging, next day delivery! Will order again”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Minox is a company name used by different businesses in consumer markets; when searching reviews for Minox, confirm the exact entity by checking the official website, product categories and contact details. For review research, examine shipping policies, customer‑service channels, returns and authenticity information on vendor pages and public registries.