Customer feedback is mixed: many buyers praise fast delivery windows, helpful staff and effective after‑sales handling (reviewers name staff such as Becca, Charlotte and Naomi). However, a notable group of recent reviewers report long delivery delays, missing confirmation emails and difficulty contacting the company. Product issues (damaged or faulty units) do appear in a minority of cases but several of those were resolved with replacements. Prospective buyers should request order confirmation and tracking, keep records of communications, and check return/refund policies before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Quick delivery and Becca arranged a prompt replacement efficiently.
“Customer service rep Becca was an absolute diamond in arranging a replacement item for me”
No confirmation, tracking, or response; had to visit offices for refund.
“No confirmaiton email is sent.”
Item arrived damaged but Becca dealt with the issue promptly and efficiently.
“Becca replied very promptly.”
Products arrived after shipment delays but are high quality and very quiet.
“They are easy to operate and fit well in my small room.”
Many reviewers report helpful, prompt after‑sales staff when contact is made, but a notable subset describe difficulty reaching support or unmet delivery expectations.
A small number of reviews praise prices and perceived value; data is limited so conclusions on overall value are tentative.
Several customers praise quick delivery, clear updates and an easy ordering process; others report long delays, missing confirmations and contact failures.
Some buyers report well‑functioning, quiet fridges; a minority received damaged or faulty items but many of those cases were followed by replacements or repairs.
Many reviews describe fast, helpful email responses and delivery updates; a cluster of reports note no confirmation emails, no tracking or unresponsive contact channels.
Overall feedback leans positive: most reviewers express satisfaction after purchase, though a consistent minority report unresolved delivery or contact issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer describes the fridge as very nice and cold.
“Very nice cold drinks fridge.”
Ben in customer services cancelled the order and was extremely helpful.
“Ben was extremely helpful and cancelled the order”
Super fast delivery and good product selection; not yet used.
“Super fast delivery and good selection of choice.”
Customer service was great but the ordered colour was not actually in stock.
“Was a shame the colour fridge I payed for was not available despite stating it was in stock.”
Delivery was much later than promised and after-sales were unhelpful.
“after sales are useless”
Delivery took three weeks and contacting the company was difficult.
“Unable to get through to minifridge at all by phone”
Order hadn't arrived after nearly three weeks and contact failed.
“The company cannot be contacted by phone”
Delivery date missed and unable to submit contact form for updates.
“Unable to submit your request. Please, try again later”
Charlotte provided excellent and prompt customer service responses.
“Excellent service from Charlotte (E-commerce Assistant) - very prompt responses to my requests.”
No confirmation, tracking, or response; had to visit offices for refund.
“No confirmaiton email is sent.”
Quick delivery and Becca arranged a prompt replacement efficiently.
“Customer service rep Becca was an absolute diamond in arranging a replacement item for me”
Next-day delivery with precise updates and helpful staff.
“Great service, next day delivery and updates on when it would arrive to the hour.”
Product had a manufacturing fault but Becca organised a prompt replacement.
“Thanks again Becca the service was first class.”
Product arrived quickly and was great.
“Quick delivery great product”
Charlotte provided attentive, polite and effective customer service resolving issue.
“Charlotte remained polite and understanding throughout the telephone conversation with me.”
Customer service was helpful and polite, specifically Charlotte C.
“Very good customer service,helpful and polite. Thank you Charlotte C 😃👍”
Charlotte resolved a delivery address issue professionally and without fuss.
“Charlotte resolved the problem in aftersales and resolved the issue without fuss or issue.Very professional.”
Becca provided very helpful, quick responses and resent my invoice.
“She responded with all the info I could have wanted before I even asked”
Naomi organised collection and replacement promptly and without trouble.
“She replied to emails promptly.”
Becca provided very helpful and attentive service.
“Cheers for the great service Becca. Very helpful.”
Fridge arrived promptly, communication was good and works well.
“The communication was great and the fridge arrived promtly the next day.”
Becca provided an excellent and speedy response from customer service.
“Excellent and speedy response from Becca in the Customer Service team today!”
Item arrived damaged but Becca dealt with the issue promptly and efficiently.
“Becca replied very promptly.”
Becca responded quickly and provided excellent customer service.
“Becca kept me informed, responding very quickly. Excellent customer service.”
Delivery arrived earlier than promised; package not yet opened.
“Very fast delivery. Was told it would be tomorrow, but it turned up early this morning.”
Service from order to delivery was fantastic and recommendable.
“Fantastic service from start to delivery would highly recommend anyone to buy.”
Easy ordering, good prices and free delivery with brilliant fridges.
“Easy to order good prices free delivery brilliant fridges and more what else could u ask for”
Customer service replied promptly and delivery arrived a day early.
“they reply straight away and comfirm the date to and it arrived one day early”
Fridge not received after seven days and no tracking or updates.
“still haven't been given a tracking number”
Fridge stopped working and the reviewer cannot contact the company.
“The mini fridge is no longer working.”
Reviewer says it's a great place to find ellusive fridge parts.
“Great place to find ellusive fridge parts.”
Products easy to find, good prices and prompt delivery.
“Easy to find products at excellent prices. Very prompt delivery with regal prices of delivery.”
Item not yet received but customer service responded well.
“good response when I messaged customer service about order”
Still waiting for order placed on 12th April.
“Still waiting for my over that was made on the 12th April”
Couldn’t get the necessary parts; was told to buy one on eBay.
“I was told to go buy one on EBay I didn’t find this very helpful”
I'm so glad I found this website, the products are great and the prices are amazing. My iceQ 36 Litre Counter Top Glass Door Display Mini Freezer and iceQ 4 Litre Portable Mini Fridge - Cooler / Warmer - Black arrived yesterday after delays in shipment.I however love the quality, the design and size of everything. They are easy to operate and fit well in my small room. It's quiet, and keeps everything very cold. The freezer is also well insulated, so I have no problems with frost build-up on the door or walls. The price was great.Thanks a lot , i will definitely shop again due to the great quality, prices and good customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MiniFridge.co.uk is a UK online retailer focused on compact refrigeration products such as mini fridges and portable coolers. The site targets consumers looking for small-format refrigeration for home, office or leisure use. This summary aggregates customer feedback to help shoppers evaluate delivery, product condition and after-sales support.