Reviews Analysed
21
We Collect & Analyse Reviews
MiniFridge.co.uk
Experiences & Reviews
MiniFridge.co.uk is a UK online retailer focused on compact refrigeration products such as mini fridges and portable coolers. The site targets consumers looking for small-format refrigeration for home, office or leisure use. This summary aggregates customer feedback to help shoppers evaluate delivery, product condition and after-sales support.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers report helpful, prompt after‑sales staff when contact is made, but a notable subset describe difficulty reaching support or unmet delivery expectations.
Share
Mixed
23%
💰
Value for money
A small number of reviews praise prices and perceived value; data is limited so conclusions on overall value are tentative.
Share
Mixed
2%
⚡
User experience
Several customers praise quick delivery, clear updates and an easy ordering process; others report long delays, missing confirmations and contact failures.
Share
Mixed
21%
🔧
Product quality
Some buyers report well‑functioning, quiet fridges; a minority received damaged or faulty items but many of those cases were followed by replacements or repairs.
Share
Mixed
7%
📞
Communication
Many reviews describe fast, helpful email responses and delivery updates; a cluster of reports note no confirmation emails, no tracking or unresponsive contact channels.
Share
Mixed
21%
⭐
Overall experience
Overall feedback leans positive: most reviewers express satisfaction after purchase, though a consistent minority report unresolved delivery or contact issues.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Very good service
"Very good service, quick delivery with an hours time slot which is fab. Customer service rep Becca was an absolute diamond in arranging..."
Ms. Kirsty Clarkson
Trustpilot
Sep 30, 2025
Featured for: Quick delivery and responsive aftersales
Would leave 0 star if possible.
"Would leave 0 star if possible. Do not use this company. No confirmaiton email is sent. No dispatch information. No courier trac..."
James Milner
Trustpilot
Sep 30, 2025
Featured for: No confirmation or contact, negative
Damaged mini fridge
"I bought a mini fridge which was damaged on arrival. It took some time to find a telephone number to actually speak to someone. Then a while to get so..."
H.b Heather
Trustpilot
Sep 30, 2025
Featured for: Damaged item then prompt resolution
Mini fridge and freezer
"I'm so glad I found this website, the products are great and the prices are amazing. My iceQ 36 Litre Counter Top Glass Door Display Mini Freezer and iceQ 4 Litre Portable Mini Fridge - Cooler / Warmer - Black arrived yesterday after delays in shipment.I however love the quality, the design and size of everything. They are easy to operate and fit well in my small room. It's quiet, and keeps everything very cold. The freezer is also well insulated, so I have no problems with frost build-up on the door or walls. The price was great.Thanks a lot , i will definitely shop again due to the great quality, prices and good customer service."
Donald Layton
Collected.reviews
Nov 25, 2021
Featured for: Product praise; good price noted
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dawn Patterson
trustpilot.com
Sep 30, 2025
Ordered Coca Cola fridge as a present
Ordered a Coca Cola fridge as a present only because they advise quick 2 to 3 day delivery 7 days late...
S
ScotJR
trustpilot.com
Sep 30, 2025
Frustrating experience
**EDIT - finally delivered after 3 weeks of frustrating chasing ** Ordered 3 weeks ago, quoted as 2-5 days delivery, had several notifications of 'del...
J
Jim Wormwell
trustpilot.com
Sep 30, 2025
Ordered a product nearly 3 weeks ago…
Ordered a product nearly 3 weeks ago and still nothing. The company cannot be contacted by phone and in email lie about...
C
Catalina
trustpilot.com
Sep 30, 2025
They do not meet the delivery date/Impossible to contact the company
We made an order 2 days ago, and during the purchase, it said that the delivery was going to be yesterday. We have been trying to contact them, but it...
Z
ZWacky!
trustpilot.com
Sep 30, 2025
Excellent service from Charlotte…
Excellent service from Charlotte (E-commerce As...
J
James Milner
trustpilot.com
Sep 30, 2025
Would leave 0 star if possible.
Would leave 0 star if possible. Do not use this company. No confirmaiton email is sent. No dispatch information. No courier trac...
M
Ms. Kirsty Clarkson
trustpilot.com
Sep 30, 2025
Very good service
Very good service, quick delivery with an hours time slot which is fab. Customer service rep Becca was an absolute diamond in arranging...
D
Diane Holden
trustpilot.com
Sep 30, 2025
Great service
Great service, next day delivery and updates on when it would arrive to the hour. Website easy to use Had to co...
r
ray crozier
trustpilot.com
Sep 30, 2025
1.5 litre mini fridge…
Purchased a blue 1.5 litre mini fridge from 60 stores for £59.99 they were very efficient to deal with. The fridge arrived three days after I placed o...
c
customer
trustpilot.com
Sep 30, 2025
Quick delivery great product
...
M
Marion Jenkins
trustpilot.com
Sep 30, 2025
I was very impressed with the service I…
I was very impressed with the service I received from Charlotte in Sixty Stores today, she gave me the time to explain the predicament I was in and me...
G
Gwenda Rippon
trustpilot.com
Sep 30, 2025
Very good customer service,helpful and…
Very good customer service,helpful...
P
Paul Kelly
trustpilot.com
Sep 30, 2025
Website was good but had slight issue…
Website was good but had slight issue with delivery address. I must say Charlotte resolved the problem in after...
A
AJ West
trustpilot.com
Sep 30, 2025
Quick & professional, great!
Really easy to order, great customer service from Becca when I thought I had entered my email incorrectly. She responded with all the info I could hav...
D
D. S. Miller
trustpilot.com
Sep 30, 2025
Naomi sorted it, no problem.
The fridge I bought broke down, so I contacted customer services. I spoke to "Naomi" who was absolutely fantastic. There was no messing around. Sh...
G
Gaynor Coleman
trustpilot.com
Sep 30, 2025
Cheers for the great service Becca
Cheers for the great ser...
S
Simon Beesley
trustpilot.com
Sep 30, 2025
Very Happy.
Ordered an IceQ 70ltr fridge from MiniFridge. The communication was great and the fridge arrived promtly the next day. Se...
P
Paul Holloway
trustpilot.com
Sep 30, 2025
Great response time
Excellent and speedy response from Bec...
H
H.b Heather
trustpilot.com
Sep 30, 2025
Damaged mini fridge
I bought a mini fridge which was damaged on arrival. It took some time to find a telephone number to actually speak to someone. Then a while to get so...
J
Jill
trustpilot.com
Sep 30, 2025
Becca kept me informed
Becca kept me informed, responding very quickly. Exc...
Conclusion
Customer feedback is mixed: many buyers praise fast delivery windows, helpful staff and effective after‑sales handling (reviewers name staff such as Becca, Charlotte and Naomi). However, a notable group of recent reviewers report long delivery delays, missing confirmation emails and difficulty contacting the company. Product issues (damaged or faulty units) do appear in a minority of cases but several of those were resolved with replacements. Prospective buyers should request order confirmation and tracking, keep records of communications, and check return/refund policies before purchase.