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We Collect & Analyse Reviews

Minerva Crafts
Experiences & Reviews

Minerva Crafts is a UK-based e-commerce retailer specialising in fabrics, sewing patterns and haberdashery for hobbyists and professional sewers. The company operates an online store offering a wide range of textiles, sewing notions and reference materials aimed at garment makers and crafters. Consumers researching Minerva Crafts typically look for product range, dispatch times, returns and customer support information on the company website and third-party review platforms.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 45%
Latest Review 22d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Many reviewers report helpful, fast handling and useful order support, but a larger share describe repeated dispatch delays, missed shipments and inconsistent fulfilment.

Share
23%
Weak
💰

Value for money

Some buyers praise particular items and the Fabric Guide as good value, while others cite refunds, extra charges or unsuitable replacements that reduced perceived value.

Share
11%
Weak
⚡

User experience

Website delivery estimates and stock indications are a frequent source of confusion: a few found them accurate but many report misleading dispatch times and stock errors.

Share
9%
Weak
🔧

Product quality

Fabric and the Fabric Guide receive positive comments for feel, print and useful samples, yet some customers received defective, mismatched or damaged items.

Share
15%
Mixed
📞

Communication

Some reviewers describe clear, proactive updates and helpful staff, but many more report slow, unhelpful responses, contradictory information and poor follow-up on refunds.

Share
18%
Weak
⭐

Overall experience

Overall impressions are mixed: several customers praise product quality and guides, while a substantial portion report fulfilment failures, refund delays and unsatisfactory support.

Share
24%
Weak

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

M
Mr Masters
trustpilot.com Sep 30, 2025

Fast delivery and great service

Fast delivery, excellent customer service and high quality products. I’ve had several things but recently they provided me with the leatherette for re...

A
Annie
trustpilot.com Sep 30, 2025

Great quality fabric!

In the last few weeks I have placed two separate orders with Minerva - one for a Print on Demand fabric and another for a pattern and some threads. I...

E
Elizabeth Scott
trustpilot.com Sep 30, 2025

I love the Minerva Fabric Guide

I love the Minerva Fabric Guide. It is a handy collection of many samples to have to hand just...

L
Lisa Roberts
trustpilot.com Sep 30, 2025

Great customer service

I placed an order but the item was out of stock. Because I needed something quickly , I changed my order and it was responded to quickly and...

S
Susan
trustpilot.com Sep 30, 2025

A unique and excellent Fabric Guide

Currently enjoying the Minerva Master Classes on fabrics, I had for sometime been considering purchasing the Fabric Guide. It came within two days of...

M
Mrs Gallagher
trustpilot.com Sep 30, 2025

The Minerva Fabric Guide is invaluable

I am very pleased with the Minerva Fabric Guide. Although not cheap, I think it will be invaluable as I don't need to...

E
Elaine Huddersfield
trustpilot.com Sep 30, 2025

Placed order on 13/8 by 28/8 no order…

Placed order on 13/8 by 28/8 no order or refund delivered . Contacted so called customer service are only able to contact there accounts by email appa...

D
Dianne Rogers
trustpilot.com Sep 30, 2025

I’m so glad I discovered Minerva

Minerva are so on the ball at the service side of things keeping you right up to date with what’s happening with your order. They couldn’t be more hel...

c
cat
trustpilot.com Sep 30, 2025

Why lie? It's a waste of my time.

Used to be great. My absolute go to. Obviously a victim of their own success and they just can't manage the business any more. Ordered some print on d...

G
Georgia Tytler
trustpilot.com Sep 30, 2025

Took a while to arrive and arrived in a poor state!

The listing said the fabric would be dispatched next day with 3-5 day shipping, however the fabric wasn't dispatched for a full 7 days. When it arrive...

M
MRS A
trustpilot.com Sep 30, 2025

Delayed delivery for in-stock item

Ordered an in-stock pattern on 11th August. Informed it had been dispatched on 12 th August by Royal Mail...

J
Joelle Venn
trustpilot.com Sep 30, 2025

Very slow dispatch!

I do a lot of sewing and used to use Minerva all the time as they were quick with a great range of fabrics. However, the past year I’ve had several ne...

S
Sally
trustpilot.com Sep 30, 2025

I placed an order of in stock items…

I placed an order of in stock items over a week ago , I emailed them and they replied 2 days later to...

C
Caroline
trustpilot.com Sep 30, 2025

Disappointing experience

On this occasion my experience has been a disappointment. My order was placed on Thursday morning 7th & was only dispatched Wednesday 13th August. The...

C
Chester Walsh
trustpilot.com Sep 30, 2025

Minerva fabric used to be great.

Minerva fabric used to be great. I've been purchasing from Minerva for years and have never had an issue. They may have been a bit blunt on the phone...

D
Deborah biddleston
trustpilot.com Sep 30, 2025

The award for rubbish customer service

If I could give this company a zero for customer service I would. Ordered items on 11th. Delivery stated 1 working day dispatch. 3 days later still no...

k
kadie newman
trustpilot.com Sep 30, 2025

good but very slow to dispatch

Placed an order on August 8th (with NO print-on-demand fabrics) which was quite urgent for a project. The website said dispatch is 1 day, but it wasn'...

C
Customer
trustpilot.com Sep 30, 2025

Once again really disappointed in…

Once again really disappointed in Minerva, even spoke to their sales team yesterday who assured me my fabric would be dispatched yesterday and...

M
Milky Gemolken
trustpilot.com Sep 30, 2025

3 times damaged fabric

I ordered 3 times chiffon, it came 3 times with defects, I contacted the customer service, I was told to send the fabric back, but I already started t...

K
Katie
trustpilot.com Sep 30, 2025

Inconsistant Website Stock

The website said an item was in stock and after 5 days I had to chase them to find out that it was not actually in stock and would not be back in stoc...

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Conclusion

Reviews show a clear split between product satisfaction and fulfilment experience. Many customers praise Minerva Crafts for fabric quality, printed fabrics and the Fabric Guide, citing good colour, feel and useful samples. However, a substantial number of reviews report slow or inconsistent dispatch, stock inaccuracies and delayed refunds — in one account customers reported large sums tied up awaiting refunds. Communication experiences vary widely: some customers receive proactive updates, others encounter slow or unhelpful responses. If you choose to buy, consider ordering well ahead of deadlines, request samples where possible and keep order and refund records to help resolve potential fulfilment issues.