Reviews show a clear split between product satisfaction and fulfilment experience. Many customers praise Minerva Crafts for fabric quality, printed fabrics and the Fabric Guide, citing good colour, feel and useful samples. However, a substantial number of reviews report slow or inconsistent dispatch, stock inaccuracies and delayed refunds — in one account customers reported large sums tied up awaiting refunds. Communication experiences vary widely: some customers receive proactive updates, others encounter slow or unhelpful responses. If you choose to buy, consider ordering well ahead of deadlines, request samples where possible and keep order and refund records to help resolve potential fulfilment issues.
Examples from available reviews (Sep 2025 – Feb 2026).
Fast delivery and helpful customer service ensured correct product choice.
“Fast delivery, excellent customer service and high quality products.”
Fabric arrived damaged with visible lines and mismatched thread shade.
“the fabric had strange lines on it that luckily came out after washing”
Print-on-demand delays tied up money and refunds are slow.
“they have been sitting on over 600 pounds of my money for weeks.”
Comprehensive, well-produced Fabric Guide significantly improves fabric knowledge.
“It is beautifully produced.”
Many reviewers report helpful, fast handling and useful order support, but a larger share describe repeated dispatch delays, missed shipments and inconsistent fulfilment.
Some buyers praise particular items and the Fabric Guide as good value, while others cite refunds, extra charges or unsuitable replacements that reduced perceived value.
Website delivery estimates and stock indications are a frequent source of confusion: a few found them accurate but many report misleading dispatch times and stock errors.
Fabric and the Fabric Guide receive positive comments for feel, print and useful samples, yet some customers received defective, mismatched or damaged items.
Some reviewers describe clear, proactive updates and helpful staff, but many more report slow, unhelpful responses, contradictory information and poor follow-up on refunds.
Overall impressions are mixed: several customers praise product quality and guides, while a substantial portion report fulfilment failures, refund delays and unsatisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Out-of-stock item not indicated and poor handling by customer service.
“There was no indication on the website or at point of ordering”
Print-on-demand caused lengthy delays; in-stock fabric arrived eight weeks late.
“On Monday 26 January, exactly 8 weeks after my order, the 'in stock' fabric arrived.”
Beautiful fabrics and excellent service with helpful advice and dispatch.
“when I opened the parcel my breath was taken away.”
Scrap bundle contained unusable pieces and holes, unacceptable quality.
“pieces with actual holes in the middle making the unusable.”
Long delays and poor handling of deadstock led to unacceptable cuts.
“Roll on 10 weeks, no fabrics, no contact.”
Print-on-demand orders experienced extremely long waits and unreliable delivery.
“still not received today (10th Jan) despite being ordered on the 29th September”
The fabrics are amazing quality and consistently well made.
“Amazing quality fabrics.”
Incomplete orders, scrap substitutions, and refunds issued as store credit.
“They cannot completely fulfill orders due to a bad IT ordering system”
Huge selection, good quality and responsive customer service with quick dispatch.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Helpful customer service resolved email issues and ensured order updates.
“one service rep in particular - Mitch - not only noticed there was an issue”
Patterns are easy to follow with helpful tutorials and prompt support.
“I cannot believe how easy the patterns are to follow”
Trusted online supplier with consistent quality and helpful community resources.
“The consistent quality of the fabric, friendly and helpful customer service”
Print-on-demand fabric took ten weeks with no status updates.
“I had to wait 10 weeks for my fabric (finally received 13 December) with no updates from Minerva”
More expensive than alternatives and 'in stock' labels proved unreliable.
“They're a fair bit more expensive than most other sewing shop options.”
Excellent fabrics, reliable service and helpful resources for new sewers.
“Minerva has become my go to company for essential supplies and excellent fabrics.”
Stock estimates changed repeatedly, causing disappointment and cancelled orders.
“it comes up as “back in stock and able to be ordered.””
Prompt service and accurate fabric descriptions with helpful video tutorials.
“The service is always prompt and the fabric true to the online description.”
Samples and pattern not received for months and cancellation refused.
“I have still not received the dress pattern.”
Expedited delivery failed; order processing was slow and parts delayed.
“it still took them two day to process my zip - I had an email on Tuesday at 4pm saying the order had been processed!”
Fabric had faults but return refused because it had been washed.
“Because I had washed it I was not allowed to return it.”
Fast delivery and helpful customer service ensured correct product choice.
“Fast delivery, excellent customer service and high quality products.”
Print-on-demand fabric arrived within the stated timeframe and felt soft.
“The colours of the print are rich and crisp and the fabric feels so soft.”
Handy Fabric Guide with useful samples and sewing information.
“I love the Minerva Fabric Guide.”
Customer service quickly replaced an out-of-stock item and delivered fast.
“it was responded to quickly and the replacement was sent out and delivered very fast.”
Comprehensive, well-produced Fabric Guide significantly improves fabric knowledge.
“It is beautifully produced.”
Fabric Guide provides samples avoiding the need to order material samples.
“The 70 little samples are brilliant, thank you Minerva.”
Order not received and customer service failed to communicate or refund.
“Placed order on 13/8 by 28/8 no order or refund delivered .”
Orders are well-managed with prompt dispatch and helpful updates.
“Minerva are so on the ball at the service side of things”
Print-on-demand delays tied up money and refunds are slow.
“they have been sitting on over 600 pounds of my money for weeks.”
Fabric arrived damaged with visible lines and mismatched thread shade.
“the fabric had strange lines on it that luckily came out after washing”
In-stock pattern was dispatched late and delivered much later.
“In actual fact it was not received by Royal Mail until 18th August.”
Recurring slow delivery and stock issues led to dissatisfaction.
“very slow delivery”
In-stock items were dispatched late despite paying for 48 hour delivery.
“I paid for a 48 hour delivery , it will end up being 2 weeks !”
Dispatch delayed and website lacked clear busy period information.
“Their website says one working day for dispatch”
Repeated delays and unhelpful customer service failed to resolve dispatch issues.
“theyre very busy and it still hasnt been sent”
Poor customer service and unexplained dispatch delays during 'busy' periods.
“If I could give this company a zero for customer service I would.”
Order arrived but dispatch was significantly slower than website stated.
“it wasn't dispatched until August 18th.”
Fabric promised as dispatched was not sent, causing disappointment.
“assured me my fabric would be dispatched yesterday and guess what it hasn't!”
Three deliveries of chiffon all had defects, then customer service ignored them.
“I ordered 3 times chiffon, it came 3 times with defects”
Website showed item in stock which was actually unavailable and refunded.
“The website said an item was in stock and after 5 days I had to chase them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Minerva Crafts is a UK-based e-commerce retailer specialising in fabrics, sewing patterns and haberdashery for hobbyists and professional sewers. The company operates an online store offering a wide range of textiles, sewing notions and reference materials aimed at garment makers and crafters. Consumers researching Minerva Crafts typically look for product range, dispatch times, returns and customer support information on the company website and third-party review platforms.