Customers often praise the fabric quality and the Fabric Guide resources. Many reviews describe repeated fulfilment issues, including late dispatch and print-on-demand delays. Customer service experiences vary, ranging from quick replacements to long stretches with no reply.
Examples from available reviews (Sep 2025 – Mar 2026).
Print-on-demand orders experienced extremely long waits and unreliable delivery.
“still not received today (10th Jan) despite being ordered on the 29th September”
Stock estimates changed repeatedly, causing disappointment and cancelled orders.
“it comes up as “back in stock and able to be ordered.””
Huge selection, good quality and responsive customer service with quick dispatch.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
The fabrics are amazing quality and consistently well made.
“Amazing quality fabrics.”
Fulfilment delays and late dispatch come up often. Several reviewers say print-on-demand orders took many weeks to arrive. Some also mention incomplete orders and refunds that took a long time.
Some customers feel prices are higher than other sewing retailers. A few say money was tied up by delayed print-on-demand work and slow refunds, including one mention of over £600 held. These concerns appear less often than comments about service and quality.
Many reviewers point to the Fabric Guide, sewing tutorials, and clear patterns as helpful. They mention sample swatches and easy instructions that support project planning. Higher-rated reviews regularly include this kind of usability praise.
Many customers praise the fabric feel, clear prints, and consistent output. Others describe damaged fabric, visible flaws, holes, and scrap bundles that were unusable. Reviews include both strong praise and specific defect complaints.
Several reviews call out 'in stock' labels they say were wrong and stock estimates that later changed. Many customers report little to no order-status updates during long delays. A smaller group names staff who offered proactive help and arranged quick replacements.
Reviews split between high satisfaction with the textiles and guides, and strong frustration with fulfilment and stock accuracy. Higher-rated accounts focus on quality and useful resources. Lower-rated accounts centre on late orders, missing updates, and refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Out-of-stock item not indicated and poor handling by customer service.
“There was no indication on the website or at point of ordering”
Print-on-demand caused lengthy delays; in-stock fabric arrived eight weeks late.
“On Monday 26 January, exactly 8 weeks after my order, the 'in stock' fabric arrived.”
Beautiful fabrics and excellent service with helpful advice and dispatch.
“when I opened the parcel my breath was taken away.”
Scrap bundle contained unusable pieces and holes, unacceptable quality.
“pieces with actual holes in the middle making the unusable.”
Long delays and poor handling of deadstock led to unacceptable cuts.
“Roll on 10 weeks, no fabrics, no contact.”
Print-on-demand orders experienced extremely long waits and unreliable delivery.
“still not received today (10th Jan) despite being ordered on the 29th September”
The fabrics are amazing quality and consistently well made.
“Amazing quality fabrics.”
Incomplete orders, scrap substitutions, and refunds issued as store credit.
“They cannot completely fulfill orders due to a bad IT ordering system”
Huge selection, good quality and responsive customer service with quick dispatch.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Helpful customer service resolved email issues and ensured order updates.
“one service rep in particular - Mitch - not only noticed there was an issue”
Patterns are easy to follow with helpful tutorials and prompt support.
“I cannot believe how easy the patterns are to follow”
Trusted online supplier with consistent quality and helpful community resources.
“The consistent quality of the fabric, friendly and helpful customer service”
Print-on-demand fabric took ten weeks with no status updates.
“I had to wait 10 weeks for my fabric (finally received 13 December) with no updates from Minerva”
More expensive than alternatives and 'in stock' labels proved unreliable.
“They're a fair bit more expensive than most other sewing shop options.”
Excellent fabrics, reliable service and helpful resources for new sewers.
“Minerva has become my go to company for essential supplies and excellent fabrics.”
Stock estimates changed repeatedly, causing disappointment and cancelled orders.
“it comes up as “back in stock and able to be ordered.””
Prompt service and accurate fabric descriptions with helpful video tutorials.
“The service is always prompt and the fabric true to the online description.”
Samples and pattern not received for months and cancellation refused.
“I have still not received the dress pattern.”
Expedited delivery failed; order processing was slow and parts delayed.
“it still took them two day to process my zip - I had an email on Tuesday at 4pm saying the order had been processed!”
Fabric had faults but return refused because it had been washed.
“Because I had washed it I was not allowed to return it.”
Fast delivery and helpful customer service ensured correct product choice.
“Fast delivery, excellent customer service and high quality products.”
Print-on-demand fabric arrived within the stated timeframe and felt soft.
“The colours of the print are rich and crisp and the fabric feels so soft.”
Handy Fabric Guide with useful samples and sewing information.
“I love the Minerva Fabric Guide.”
Customer service quickly replaced an out-of-stock item and delivered fast.
“it was responded to quickly and the replacement was sent out and delivered very fast.”
Comprehensive, well-produced Fabric Guide significantly improves fabric knowledge.
“It is beautifully produced.”
Fabric Guide provides samples avoiding the need to order material samples.
“The 70 little samples are brilliant, thank you Minerva.”
Order not received and customer service failed to communicate or refund.
“Placed order on 13/8 by 28/8 no order or refund delivered .”
Orders are well-managed with prompt dispatch and helpful updates.
“Minerva are so on the ball at the service side of things”
Print-on-demand delays tied up money and refunds are slow.
“they have been sitting on over 600 pounds of my money for weeks.”
Fabric arrived damaged with visible lines and mismatched thread shade.
“the fabric had strange lines on it that luckily came out after washing”
In-stock pattern was dispatched late and delivered much later.
“In actual fact it was not received by Royal Mail until 18th August.”
Recurring slow delivery and stock issues led to dissatisfaction.
“very slow delivery”
In-stock items were dispatched late despite paying for 48 hour delivery.
“I paid for a 48 hour delivery , it will end up being 2 weeks !”
Dispatch delayed and website lacked clear busy period information.
“Their website says one working day for dispatch”
Repeated delays and unhelpful customer service failed to resolve dispatch issues.
“theyre very busy and it still hasnt been sent”
Poor customer service and unexplained dispatch delays during 'busy' periods.
“If I could give this company a zero for customer service I would.”
Order arrived but dispatch was significantly slower than website stated.
“it wasn't dispatched until August 18th.”
Fabric promised as dispatched was not sent, causing disappointment.
“assured me my fabric would be dispatched yesterday and guess what it hasn't!”
Three deliveries of chiffon all had defects, then customer service ignored them.
“I ordered 3 times chiffon, it came 3 times with defects”
Website showed item in stock which was actually unavailable and refunded.
“The website said an item was in stock and after 5 days I had to chase them”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Minerva Crafts is a UK online retailer specialising in fabrics, sewing patterns, and haberdashery. It sells printed and plain textiles, sewing notions, and craft supplies through its website. Minerva publishes a Fabric Guide with swatches and sewing details to help customers choose materials. It also offers online tutorials and video guides for sewing projects. The site includes UK dispatch options and customer service contact routes for order enquiries.