Box arrived missing components and customer service requested return plus fee.
“they just requested that I return the box unused so that they could see what was missing”
Reviews indicate MicroBarBox frequently delivers well-presented cocktail and gift boxes with fast shipping and repeat buyers praising product variety and packaging. Several customers reported excellent, prompt customer-service responses when items were missing, though at least one review described inconvenient return handling. Value perceptions vary: many cite good value for gifts while others call specific items overpriced. If you are buying these boxes as presents, expect good presentation and quick delivery; check contents on arrival and contact customer service promptly if anything is missing.
Examples from available reviews (Dec 2021 – Feb 2026).
Box arrived missing components and customer service requested return plus fee.
“they just requested that I return the box unused so that they could see what was missing”
Customer service quickly sent missing item next day after contact.
“they sent it to me straight away, with next day delivery.”
Unique gin flavours well presented with quick delivery and good value.
“Very well presented in a smart looking box.”
Fast service with an easy website and high quality packaging.
“Really fast service and easy to use website.”
Most reviewers note fast delivery and efficient order handling; a small number report problems with returns or customer-service procedures.
Views split: several customers find good value for gifts, while others call the contents overpriced or not worth the price paid.
One review highlights an easy-to-use website and straightforward ordering; overall UX evidence is limited and therefore tentative.
Frequent praise for well-presented boxes, variety and sample flavours; a few reviews report missing items or contents that disappointed.
Several reviewers praise prompt email replies and delivery updates; a few experienced slow or inconvenient complaint handling and return requests.
Most reviewers describe a positive overall experience for gifting: attractive presentation, quick delivery and repeat purchases, with isolated negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer felt the gin and lemonade were overpriced.
“Over priced gin and lemonade”
Despite the fact that I received it within three working days, this Christmas Gin Box from the Micro Bar Box online shop was missing a few essential components. I was disappointed.
I sent them an email to explain what was missing and why I was able to use the box as intended; they just requested that I return the box unused so that they could see what was missing for themselves, and then they would send me another box to my postal address for the sum of$ 50.
Given that they had already charged me $150, I felt that this was a lot of hustle.
I believe you should make improvements to your customer service procedures.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MicroBarBox is an online retailer specialising in curated cocktail and gift boxes that combine sample-size spirits, mixers and cocktail accessories. Consumers often search for product variety, packaging quality, delivery speed and customer service when comparing micro-sized cocktail kits and gift sets from specialist online vendors.