Customers often mention fulfilment and after-sales issues, such as missing deliveries, late or absent refunds, and wrong items. Many say customer support feels unhelpful or automated when they follow up for replacements or refunds. Some shoppers highlight specific store staff for excellent, personal service. Product complaints often involve early wear, discoloured hardware, broken straps, and faulty zippers.
Examples from available reviews (Jun 2025 – Mar 2026).
Order dispatched but parcel still not received and tracking unclear.
“still no parcel”
Helpful staff provided personalised service prompting a return visit.
“I felt like I had a personal shopper”
Bag strap damaged after seven months and customer service was unhelpful.
“The strap of my bag was damage after just 7 months of use .”
Refund delayed despite confirmation; phone and website support failed.
“received a refund email but no refund.”
Reviews often describe problems with fulfilment and post-sale help. Many report refunds that arrive late or not at all, along with incorrect parcels or packages without tracking. A smaller group points to standout in-store staff who offered personal, attentive help.
Some customers like the sale prices and fast delivery on discounted items. Others say the value drops when return shipping is deducted or refunds come back short. Complaints about pricey items failing within months sit alongside positive comments about the purchase price.
Online orders are often linked to unclear tracking, dispatch that is not confirmed, and missed delivery promises. Store visits more often draw praise for attentive, helpful service. A few reviewers describe hostile or upsetting encounters with store employees.
Many reviews mention early failures, including broken straps, discoloured hardware, faulty zippers, and damaged bracelet parts. Some say items trigger store theft alarms or arrive missing pieces. A minority report durable products and long-term satisfaction.
Customers report missing confirmation emails and parcels marked delivered that never arrived. Some say paid express shipping is not met, and tracking updates can be unclear or wrong. A few reviews mention sale items that cannot be returned and tight return windows.
Feedback draws a clear split: many positive store experiences versus negative results with online fulfilment and service. Shoppers often describe frustration over refunds and missing parcels, while others praise particular store teams. Overall, experiences vary sharply depending on the channel.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Quotes shortened · As of: March 2026
Order taken but no confirmation email; worried it won't arrive in time.
“No email sent regarding the handbag I purchased online even though the money has been taken.”
Watch issue outside warranty and company refused assistance despite supplied evidence.
“they refused to help, only stating it was out of warranty.”
Received incorrect item, had poor customer support and refund hassle.
“Ive been a loyal customer of MK for decades and they just dont give a rats a** at all.”
Montse at Outlet Collection Winnipeg provided very impressive service.
“outstanding customer service at the Outlet Collection in Winnipeg.”
Bag faulty during warranty but company refused compensation and mishandled claim.
“They did not accept shipping back and asked me to make a big cross on the bag.”
Wallet triggers store theft detectors and Michael Kors offered no adequate solution.
“Their wallet that I bought sets off theft detectors at stores”
Ordered wallet but tracking showed it stuck in California delaying delivery.
“Been tracking it for a week and it’s been in California the whole time and I’m in NC”
Purses and wallets repeatedly set off store theft alarms with no support from MK.
“Their purses and wallets set off theft alarms at other stores”
Package marked delivered yet missing and support declined to investigate further.
“they simply pointed to the tracking information and said there was nothing more they could do.”
Received incomplete, poorly packed wallet and refund was short.
“I recived, look like display wallet l, without proper packing, and missing strap.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Michael Kors is a global fashion brand that sells ready-to-wear clothing, leather handbags, wallets, footwear, watches, and accessories. It sells through branded boutiques, outlet stores, and online channels. Its ranges include leather goods, travel accessories, and timepieces. Michael Kors offers international shipping and in-store retail services, and provides customer support for orders and returns.