Reviews in this sample show a clear pattern: many customers report problems with refunds, returns and customer support, while some praise store staff and timely deliveries. Product complaints frequently mention durability issues such as hardware discoloration, broken straps or defective items. If you plan to buy, check the returns policy, confirm who bears return postage and keep order and tracking records. For higher-value purchases consider buying in-store to inspect items and retain receipts for aftercare or warranty claims.
Examples from available reviews (Jun 2025 – Feb 2026).
Refund delayed despite confirmation; phone and website support failed.
“received a refund email but no refund.”
Bag hardware discoloured after normal use and store service was poor.
“the hardware is discolouring (normal use,”
Fast shipping, excellent packaging and flawless item made me an extremely satisfied customer.
“The packaging was outstanding.”
Excellent in-store customer service and good discounted selection.
“Edyta was so helpful and nothing was too much trouble”
Frequent reports of delayed or missing refunds and unhelpful or unresponsive customer support; occasional positive in-store staff mentions.
Several reviewers note unexpected deductions, paid returns or duplicate payments; some customers report good sale prices and perceived bargains.
Delivery and returns are often criticised for delays, misrouting or collection failures; some orders arrived quickly with clear tracking updates.
Multiple complaints about defective items, poor durability and hardware discoloration; a smaller number of reviews describe items arriving flawless.
Many customers report no replies, non-working phone numbers or limited contact options; a few cite prompt emails and tracking updates.
Overall sentiment is largely negative due to refunds, delivery and support issues; a minority report positive shopping, packaging and in-store help.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviews (20) · Quotes shortened · As of: February 2026
Order taken but no confirmation email; worried it won't arrive in time.
“No email sent regarding the handbag I purchased online even though the money has been taken.”
Watch issue outside warranty and company refused assistance despite supplied evidence.
“they refused to help, only stating it was out of warranty.”
Received incorrect item, had poor customer support and refund hassle.
“Ive been a loyal customer of MK for decades and they just dont give a rats a** at all.”
Montse at Outlet Collection Winnipeg provided very impressive service.
“outstanding customer service at the Outlet Collection in Winnipeg.”
Bag faulty during warranty but company refused compensation and mishandled claim.
“They did not accept shipping back and asked me to make a big cross on the bag.”
Wallet triggers store theft detectors and Michael Kors offered no adequate solution.
“Their wallet that I bought sets off theft detectors at stores”
Ordered wallet but tracking showed it stuck in California delaying delivery.
“Been tracking it for a week and it’s been in California the whole time and I’m in NC”
Purses and wallets repeatedly set off store theft alarms with no support from MK.
“Their purses and wallets set off theft alarms at other stores”
Package marked delivered yet missing and support declined to investigate further.
“they simply pointed to the tracking information and said there was nothing more they could do.”
Received incomplete, poorly packed wallet and refund was short.
“I recived, look like display wallet l, without proper packing, and missing strap.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Michael Kors is an international fashion brand offering handbags, accessories, footwear, watches and ready-to-wear. The label sells products through brand stores, department stores and an e-commerce site. Consumers researching Michael Kors reviews commonly look for information on product durability, returns and customer support across both retail and online channels.