Reviewers most often highlight prompt delivery and generally positive product fit and style, making M&Co a common choice for shoppers seeking straightforward value purchases. However, recurring criticisms relate to return costs and occasional poor quality or sizing issues; these can affect total cost and satisfaction. Several reviewers also call out courier failures or tracking problems, so check chosen delivery options and carrier details. If sizing or quality is a priority, consider reading product descriptions carefully and allow for returns costs when budgeting.
Examples from available reviews (Jul 2022 – Feb 2026).
Quick delivery and jumper was nice and warm.
“Quick delivery. Nice warm jumper.”
Bought sale items with good value; ordering and updates were smooth.
“The items I bought were in the sale so they were very good value. The ordering process was easy and I was kept up to date about delivery. All good!”
Poor quality and incorrect sizing led to returns and dissatisfaction.
“The main issue was the quality and sizing of the clothing.”
Damaged poor-quality hats and high combined delivery and return costs.
“I had to lay £5 to return them even though one was damaged.”
Most reviewers praise delivery speed and order handling; a small number report courier delays or isolated fulfilment problems that affected their experience.
Some customers note good sale prices and reasonable item pricing, while several others find return or delivery fees excessive and harm perceived value.
Ordering is frequently described as easy, but a few shoppers request clearer product details (for example garment length), indicating limited data on site information.
Many buyers report good fit, warmth and style; a minority report poor quality or incorrect sizing that resulted in returns and disappointment.
Customers commonly report being kept informed about shipment progress and refunds; a small number suggested clearer product listings or extra product details.
Overall feedback tends to be positive, with frequent praise for service and products; some customers experienced quality or returns-cost issues that lowered satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Reviewer refuses to use company again due to unfair £5 return charge.
“As others have said, the £5.00 charge to return an unsuitable is really unfair, I won't be using this company again.”
Reviewer refuses to use company again due to unfair £5 return charge.
“As others have said, the £5.00 charge to return an unsuitable is really unfair, I won't be using this company again.”
Good service and quality clothing; misses the local shop.
“Good service and good quality clothing.Really miss the local shop.”
Good service and quality clothing; misses the local shop.
“Good service and good quality clothing.Really miss the local shop.”
Return incurred high charges and refund deduction left reviewer out of pocket.
“They deducted £5.00 from my refund.”
Return incurred high charges and refund deduction left reviewer out of pocket.
“They deducted £5.00 from my refund.”
Return charge left reviewer £8 out of pocket; won't use company again.
“Am now £8 out of pocket for 1 item. I will never use this company again.”
Return charge left reviewer £8 out of pocket; won't use company again.
“Am now £8 out of pocket for 1 item. I will never use this company again.”
Charged delivery and restocking fees for returned items causing anger.
“I recently ordered 2 items at 15.00 I returned immediately as they were far too long you needed to be 6ft to wear the items I am so angry I have been charged 2.99 which I accept but then a further 5.00 to restock it on the shelf I find this unacceptable and needless to say i will not be shopping with these again as it has cost me 7.99 for nothing”
Charged delivery and restocking fees for returned items causing anger.
“I recently ordered 2 items at 15.00 I returned immediately as they were far too long you needed to be 6ft to wear the items I am so angry I have been charged 2.99 which I accept but then a further 5.00 to restock it on the shelf I find this unacceptable and needless to say i will not be shopping with these again as it has cost me 7.99 for nothing”
Reviewer says company is now money-grabbing and poor with refunds.
“They used to be good but now they are money grabbers, shocking!!”
Reviewer says company is now money-grabbing and poor with refunds.
“They used to be good but now they are money grabbers, shocking!!”
Return attempts failed, causing prolonged stress during bereavement.
“the parcel was never collected.”
Return attempts failed, causing prolonged stress during bereavement.
“the parcel was never collected.”
Everything was great, reviewer thanked the company.
“All great thanks 👍”
Everything was great, reviewer thanked the company.
“All great thanks 👍”
No order confirmation prevented return, leaving reviewer unable to refund purchase.
“no confirmatory email sent therefore no order number”
No order confirmation prevented return, leaving reviewer unable to refund purchase.
“no confirmatory email sent therefore no order number”
Fantastic experience both online and in store.
“Fantastic online and in store....”
Fantastic experience both online and in store.
“Fantastic online and in store....”
Good quality clothing at much lower prices and excellent value.
“Clothing is great quality, half the price and is up there with the best.”
Clothing is great quality and much better value than designers.
“Clothing is great quality, half the price”
High return and restocking fees plus disappointing fabric quality.
“Ridiculous cost of return and restocking fee”
High return and restocking fees plus poor fabric quality disappointed me.
“Ridiculous cost of return and restocking fee”
Reviewer will not order again due to ridiculous return charges.
“Won't be ordering again ridiculous charges for returns”
Refused to order again due to ridiculous return charges.
“Won't be ordering again ridiculous charges for returns”
Delivery and return fees plus restocking are seen as a scam.
“Charging £2.99 for delivery, £5 for a return and then also restocking fees is an absolute scam!”
High delivery, return and restocking fees felt like a scam.
“Charging £2.99 for delivery, £5 for a return and then also restocking fees”
Prompt delivery but return cost made returning uneconomical.
“was horrified it was going to cost me £5 to send back”
Delivery was prompt but return fee made returning uneconomical.
“horrified it was going to cost me £5 to send back”
Clothes fit perfectly, were comfortable and arrived on time.
“Clothes fit perfectly and comfortable. Delivered on time.”
Clothes fitted well, were comfortable and delivered on time.
“Clothes fit perfectly and comfortable. Delivered on time.”
Good clothing selection with reasonable prices and good quality.
“Good choice of clothes. Reasonable prices. Good quality”
Good clothing selection with reasonable prices and decent quality.
“Good choice of clothes. Reasonable prices. Good quality”
Trousers ripped on first wear despite a lovely design.
“it ripped at the sides”
Trousers ripped on first wear despite a lovely design.
“it ripped at the sides”
Longtime customer never disappointed, misses local store.
“I miss my local store.”
Longtime customer, always satisfied and misses local store.
“I have been buying from this company for many year and have never been disappointed.”
Return fees and repeated delivery charges made the purchase disproportionately expensive.
“So an £10 top ends up costing £21.”
Return fees and repeated delivery charges made purchase unacceptably expensive.
“So an £10 top ends up costing £21.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
M&Co is a UK clothing and homeware retailer with an online shop and a history of selling womenswear, menswear, children’s clothes and home items. Shoppers often look for details on sizing, delivery options and returns policy when comparing reviews for M&Co.