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We Collect & Analyse Reviews

Mayfair Silk
Experiences & Reviews

Mayfair Silk is a retailer focused on silk bedding and related accessories, commonly searched for silk pillowcases. Consumers researching Mayfair Silk typically look for product quality, delivery performance and customer service information to inform purchase decisions.

Overview & Key Metrics

Reviews Analysed 3
Positive Sentiment 67%
Latest Review 19d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Delivery performance is mixed: two reviewers report prompt or very fast delivery and careful presentation, while one reviewer reports a missed guaranteed next‑day delivery.

Share
33%
Mixed
💰

Value for money

Reviews do not address pricing or perceived value directly; there is no clear signal on whether products represent good value for money.

Share
0%
Mixed
⚡

User experience

None of the reviews comment on website or app usability; ordering UX and checkout experience are not described in this sample.

Share
0%
Mixed
🔧

Product quality

Product quality receives positive remarks: reviewers describe the silk as luxurious, high quality, elegant and beneficial for hair and skin.

Share
22%
Strong
📞

Communication

One reviewer reports poor communication: unhelpful customer service, no follow‑up call and limited weekend support affecting resolution.

Share
11%
Weak
⭐

Overall experience

Overall impressions split: two reviewers report strong satisfaction with product and delivery; one reviewer reports a negative overall experience due to delivery and support issues.

Share
33%
Mixed

View all 3 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 3 reviews

All Customer Reviews

Sources: Trustpilot (3) · Quotes shortened · As of: September 2025

H
HS
trustpilot.com Sep 30, 2025

False advertising!

I placed an order at 13:45 on Thursday 4th September with the understanding that if I placed my order before 2pm, my order would be delivered on the n...

E
Eighteen Ten
trustpilot.com Sep 30, 2025

I was right to look at all the others…

I was right to look at all the others and chose this one. I ordered 4 from different companies and this, by far, was the stand alone product I kept. I...

M
Ms. Boettcher
trustpilot.com Sep 30, 2025

Lovely stuff, super fast delivery

Who says silk pillowcases have to be boringly plain? I was searching for something colourful, and finally found it at Mayfai...

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Conclusion

Reviews show consistent praise for the silk product itself: multiple reviewers describe the pillowcases as luxurious and high quality, with benefits for hair and skin. Delivery performance is generally reported as prompt by satisfied customers, but there is at least one clear complaint about a missed guaranteed next‑day delivery and poor customer service follow‑up. Communication and aftercare appear inconsistent; a consumer prioritising reliable delivery and responsive support should note this variation. Potential buyers seeking silk pillowcases can weigh the positive product feedback against the risk of delivery or service issues when deciding to purchase.