Reviews show consistent praise for the silk product itself: multiple reviewers describe the pillowcases as luxurious and high quality, with benefits for hair and skin. Delivery performance is generally reported as prompt by satisfied customers, but there is at least one clear complaint about a missed guaranteed next‑day delivery and poor customer service follow‑up. Communication and aftercare appear inconsistent; a consumer prioritising reliable delivery and responsive support should note this variation. Potential buyers seeking silk pillowcases can weigh the positive product feedback against the risk of delivery or service issues when deciding to purchase.
Examples from available reviews (Sep 2025 – Feb 2026).
Guaranteed next-day delivery did not arrive and service was unhelpful.
“This company are falsely advertising next day delivery”
Product was luxurious and well presented; delivery and service exemplary.
“It's totally luxurious, with a deep, strong but sensual feel.”
Colourful silk pillowcases arrived quickly and were high quality.
“Delivery was super fast, and the cases are lovely, high quality and elegant.”
Delivery performance is mixed: two reviewers report prompt or very fast delivery and careful presentation, while one reviewer reports a missed guaranteed next‑day delivery.
Reviews do not address pricing or perceived value directly; there is no clear signal on whether products represent good value for money.
None of the reviews comment on website or app usability; ordering UX and checkout experience are not described in this sample.
Product quality receives positive remarks: reviewers describe the silk as luxurious, high quality, elegant and beneficial for hair and skin.
One reviewer reports poor communication: unhelpful customer service, no follow‑up call and limited weekend support affecting resolution.
Overall impressions split: two reviewers report strong satisfaction with product and delivery; one reviewer reports a negative overall experience due to delivery and support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Quotes shortened · As of: February 2026
There was an issue but staff provided regular updates and helpful communication.
“they kept me updated the whole time with a phone call and a personal email (thank you CHLOE)”
Guaranteed next-day delivery did not arrive and service was unhelpful.
“This company are falsely advertising next day delivery”
Product was luxurious and well presented; delivery and service exemplary.
“It's totally luxurious, with a deep, strong but sensual feel.”
Colourful silk pillowcases arrived quickly and were high quality.
“Delivery was super fast, and the cases are lovely, high quality and elegant.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mayfair Silk is a retailer focused on silk bedding and related accessories, commonly searched for silk pillowcases. Consumers researching Mayfair Silk typically look for product quality, delivery performance and customer service information to inform purchase decisions.