Reviews Analysed
21
We Collect & Analyse Reviews
Maxima Kitchen Equipment
Experiences & Reviews
Maxima Kitchen Equipment presents itself as an online supplier of commercial kitchen and catering equipment, selling appliances, parts and accessories for professional kitchens. Customers interact with the company through its website to order equipment, request technical support and obtain replacement parts. For people researching the company, common search topics include product quality, delivery and after‑sales service for commercial appliances.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers praise quick, helpful after‑sales and technical support, but several report delivery, repair and fulfilment failures that undermine trust.
Share
Mixed
26%
💰
Value for money
Some customers note reasonable prices and faster delivery than local suppliers; others report missing discounts or high transport costs affecting value.
Share
Mixed
5%
⚡
User experience
Website navigation and ordering are often described as straightforward, while order preparation delays, payment confusion and missing items are recurring issues.
Share
Mixed
14%
🔧
Product quality
Several buyers report good build quality for mixers and equipment, but there are repeated complaints about faulty fridges, wrong parts and incomplete deliveries.
Share
Mixed
14%
📞
Communication
Many reviewers report fast, polite responses and clear technical advice; a notable subset describes poor or absent replies from support or couriers.
Share
Mixed
16%
⭐
Overall experience
Overall impressions range from satisfied recommenders to customers who experienced failed deliveries, missing items or warranty/repair limitations.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Impressive Experience With Professional Kitchen Equipment From Maximakitchenequipment
"I recently had the pleasure of purchasing some professional kitchen equipment from Maximakitchenequipment and I have to say, my experience was outstanding. Not only did I find their website easy to use, but the quality of the products is excellent and yet they still manage to keep their prices very reasonable. From start to finish, everything was streamlined and efficient. The selection of products is vast – it’s clear that these folks really know what they’re doing when it comes to restaurant equipment. What’s more, everything arrived on time and in perfect condition. Assembly for some items can be tricky but instructions were provided clearly. What especially stood out for me though was the customer service team at Maximakitchenequipment. They set themselves apart with their attentive support throughout the entire transaction process --from inquiry about product details until after-sales assistance-- making sure that all my questions were answered promptly and giving me expert advice before finalizing my purchase. Overall, I am extremely satisfied with this buying experience and would highly recommend Maximakitchenequipment as a reliable source for anyone seeking high-quality commercial-grade cooking essentials at great value."
Marina Strosin
Collected.reviews
Nov 07, 2022
Featured for: Detailed multi-theme positive review
Although the company itself offers…
"Although the company itself offers quality products/services, our experience with their logistics partner dASCHER has been extremely disappointing. No..."
STERGIOS KOUVATOS
Trustpilot
Sep 30, 2025
Featured for: Critique of third-party logistics
I ordered on 29 05 2025 the…
"I ordered on 29 05 2025 the order#ORMOO344141 FOR €389.83 I HAD THE DISCOUNT CODE I ENTERED BUT THE DISCOUNT WAS NOT GIVEN. What is the reason? I rece..."
G.B.
Trustpilot
Sep 30, 2025
Featured for: Missing item and discount complaint
Technical & Transport
"The technical team is answering very fast and helped me, thank you. The Dachser transportation cost is very very expensive. We have a carrier at a ver..."
ERIKA BARNA
Trustpilot
Sep 30, 2025
Featured for: Fast technical help; costly transport
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mátyás Kalotsa
trustpilot.com
Sep 30, 2025
Quick answere
Quick answere,...
m
mehay harminder
trustpilot.com
Sep 30, 2025
i like the service they offer
...
D
Daniel Todericiu
trustpilot.com
Sep 30, 2025
The website is ok
The website is ok, but you sent me the grill with the half-smooth cooking plate and the smoke...
M
Michael connolly
trustpilot.com
Sep 30, 2025
michael
order received in time. bit of confusion over...
F
Faye H Faye
trustpilot.com
Sep 30, 2025
The feedback is misleading!
I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine. The refrigerator not getting cold already afte...
L
Linas UAB KARTAGENA UAB KARTAG
trustpilot.com
Sep 30, 2025
Very nice service
...
V
VALENTIN MAZEPIN
trustpilot.com
Sep 30, 2025
I haven't received my item
I haven't received my item. Support does not r...
S
STERGIOS KOUVATOS
trustpilot.com
Sep 30, 2025
Although the company itself offers…
Although the company itself offers quality products/services, our experience with their logistics partner dASCHER has been extremely disappointing. No...
N
Nacer
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent service, Even when I made a mistake on ordering it has...
G
G.B.
trustpilot.com
Sep 30, 2025
I ordered on 29 05 2025 the…
I ordered on 29 05 2025 the order#ORMOO344141 FOR €389.83 I HAD THE DISCOUNT CODE I ENTERED BUT THE DISCOUNT WAS NOT GIVEN. What is the reason? I rece...
L
Larry
trustpilot.com
Sep 30, 2025
Good company
Good company. Delivery was much faster from Netherlands to Lithuania than ordering through local distriburors in Lithua...
G
Ged Wilson
trustpilot.com
Sep 30, 2025
I recently had an exceptional experience…
I recently had an exceptional experience with Maxima, and I can't recommend them enough! They truly went above and beyond to ensure I received a criti...
E
ERIKA BARNA
trustpilot.com
Sep 30, 2025
Technical & Transport
The technical team is answering very fast and helped me, thank you. The Dachser transportation cost is very very expensive. We have a carrier at a ver...
P
P. Mari Best Catering Ltd
trustpilot.com
Sep 30, 2025
Good quality but very slow preparation of orders. Also some missing items when ordering good quantities. Need a better organisation
Good quality but very slow preparation of orders. Also some missi...
R
Ryan
trustpilot.com
Sep 30, 2025
Poor Quality product
Their product has poor quality, and they will...
S
STYLIANOS LAMPRINAKIS
trustpilot.com
Sep 30, 2025
QUICK RESPONSE
QUICK RESPONSE. VERY GOOD COOPERA...
C
Croque Monsieur
trustpilot.com
Sep 30, 2025
5-star service and products
This website is perfect! Navigation is easy, good description. Delivery is fast and carried out by very seri...
G
Georgi Georgiev
trustpilot.com
Sep 30, 2025
What I have bought
What I have bought - works. I dont need a...
N
NL
trustpilot.com
Sep 30, 2025
Great customer help and service
Very happy with my mixer, great customer help for...
B
BERNARDA JAKOFČIČ
trustpilot.com
Sep 30, 2025
great online store
...
Conclusion
Reviews show a pattern of prompt, knowledgeable technical and customer support and generally positive feedback on many products. At the same time, several buyers report operational problems: delayed order preparation, missing items, incorrect parts and issues with third‑party couriers. There are specific complaints about warranty or on‑site repair for large appliances and about transport costs charged by the logistics partner. Prospective buyers should verify delivery arrangements and return/repair terms, confirm discounts or price adjustments before checkout, and consider asking about palletisation and courier options for large items.