Reviews show a pattern of prompt, knowledgeable technical and customer support and generally positive feedback on many products. At the same time, several buyers report operational problems: delayed order preparation, missing items, incorrect parts and issues with third‑party couriers. There are specific complaints about warranty or on‑site repair for large appliances and about transport costs charged by the logistics partner. Prospective buyers should verify delivery arrangements and return/repair terms, confirm discounts or price adjustments before checkout, and consider asking about palletisation and courier options for large items.
Examples from available reviews (Nov 2022 – Feb 2026).
Purchase was smooth, products were high-quality and customer service attentive.
“my experience was outstanding.”
Logistics partner failed delivery and communication was exceptionally poor.
“Communication has been exceptionally poor, making it nearly impossible to resolve the issue.”
Discount code was not applied and an item from the order was missing.
“I HAD THE DISCOUNT CODE I ENTERED BUT THE DISCOUNT WAS NOT GIVEN.”
Technical team was responsive but Dachser transport costs were very expensive.
“The Dachser transportation cost is very very expensive.”
Many reviewers praise quick, helpful after‑sales and technical support, but several report delivery, repair and fulfilment failures that undermine trust.
Some customers note reasonable prices and faster delivery than local suppliers; others report missing discounts or high transport costs affecting value.
Website navigation and ordering are often described as straightforward, while order preparation delays, payment confusion and missing items are recurring issues.
Several buyers report good build quality for mixers and equipment, but there are repeated complaints about faulty fridges, wrong parts and incomplete deliveries.
Many reviewers report fast, polite responses and clear technical advice; a notable subset describes poor or absent replies from support or couriers.
Overall impressions range from satisfied recommenders to customers who experienced failed deliveries, missing items or warranty/repair limitations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products are good quality but delivery dates are unreliable.
“They have good quality equipments but never trust their delivery dates.”
Items were missing from the delivery.
“Missing goods.”
Service refuses to address or replace defective product and is unresponsive.
“Maxima service does not recommend dealing with the issue or replacing the defective product.”
Shopping was easy and everything was good.
“Easy to shop, everything is good”
Reviewer states the product offers amazing quality for the price.
“Amazing quality price”
Stock shown online was unavailable and delivery took longer than promised.
“In site you promise stock but in reality must wait another delivery time.”
Happy with powerful, professional mixer; delivery was fast and packaging good.
“The planetary mixer is powerful, stable, and feels truly professional.”
Grill failed under warranty and no response received after contacting company.
“After almost 2 weeks, no one contacted me.”
Ordering was easy, delivery fast, and product high-quality.
“Everything is great — easy ordering, fast delivery, high-quality product.”
Company was very professional from start to finish.
“Very Professional - from start to finish”
Website is easy to use and support are kind and responsive.
“The website is very easy to work with.”
Reviewer reports very bad service from the company.
“Very bad service”
Reviewer recommends the machine as good value for the price.
“Top machine for top price.”
Reviewer thanks the team for their help.
“Thanks to all you”
Reviewer is very satisfied and recommends the company.
“Very satisfied. I recommend!”
Delivery was very fast and communication kept customer informed.
“Very fast,efficient and prompt delivery.Always kept informed.The blender itself met all my expectations.”
Reviewer never purchased but keeps receiving spam from the company.
“I have never done any business with them, yet they keep sending SPAM.”
Quick answer and correct service was provided.
“Quick answere, correct service”
Reviewer liked the service offered by the company.
“i like the service they offer”
Customer received the wrong grill plate instead of the smooth one ordered.
“I ordered it as in the presentation picture with the smooth plate.”
Order arrived on time but there was confusion over payment.
“order received in time. bit of confusion over payment, probably due to bank holiday weekend”
Refrigerator failed after a year and company won't provide onsite repair.
“The refrigerator not getting cold already after a year”
Reviewer reports good service from the company.
“Good service”
Item not received and support is not responding to emails.
“I haven't received my item.”
Logistics partner failed delivery and communication was exceptionally poor.
“Communication has been exceptionally poor, making it nearly impossible to resolve the issue.”
Order mistake was rectified promptly and service was excellent.
“Excellent service”
Discount code was not applied and an item from the order was missing.
“I HAD THE DISCOUNT CODE I ENTERED BUT THE DISCOUNT WAS NOT GIVEN.”
Delivery from Netherlands was faster than local distributors, positive experience.
“Delivery was much faster from Netherlands to Lithuania than ordering through local distriburors in Lithuania.”
Company shipped a critical part quickly with clear communication and efficient service.
“Their commitment to customer satisfaction is unparalleled—their communication was clear, their service was efficient.”
Technical team was responsive but Dachser transport costs were very expensive.
“The Dachser transportation cost is very very expensive.”
Good product quality but order preparation is slow and items missing.
“Good quality but very slow preparation of orders.”
Product quality is poor and company won't send a technician out of warranty.
“Their product has poor quality, and they will not send technician if it is out of warranty”
Fast response, polite cooperation and quick delivery reported.
“QUICK RESPONSE. VERY GOOD COOPERATION. VERY POLITE. QUICK DELIVERY”
Website navigation is easy and delivery was fast with good product quality.
“This website is perfect! Navigation is easy, good description.”
Purchased item works and phone support was pleasant.
“What I have bought - works.”
Happy with mixer and customer help for delivery advice.
“Very happy with my mixer, great customer help for delivery advice.”
Reviewer describes it as a great online store.
“great online store”
I recently had the pleasure of purchasing some professional kitchen equipment from Maximakitchenequipment and I have to say, my experience was outstanding. Not only did I find their website easy to use, but the quality of the products is excellent and yet they still manage to keep their prices very reasonable.
From start to finish, everything was streamlined and efficient. The selection of products is vast – it’s clear that these folks really know what they’re doing when it comes to restaurant equipment. What’s more, everything arrived on time and in perfect condition. Assembly for some items can be tricky but instructions were provided clearly.
What especially stood out for me though was the customer service team at Maximakitchenequipment. They set themselves apart with their attentive support throughout the entire transaction process --from inquiry about product details until after-sales assistance-- making sure that all my questions were answered promptly and giving me expert advice before finalizing my purchase.
Overall, I am extremely satisfied with this buying experience and would highly recommend Maximakitchenequipment as a reliable source for anyone seeking high-quality commercial-grade cooking essentials at great value.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maxima Kitchen Equipment presents itself as an online supplier of commercial kitchen and catering equipment, selling appliances, parts and accessories for professional kitchens. Customers interact with the company through its website to order equipment, request technical support and obtain replacement parts. For people researching the company, common search topics include product quality, delivery and after‑sales service for commercial appliances.