Reviews Analysed
21
We Collect & Analyse Reviews
Maverick & Wolf
Experiences & Reviews
Maverick & Wolf is a retailer specialising in designer and luxury eyewear, offering branded sunglasses, optical frames and related accessories through an online store and physical boutiques. The business is known for carrying premium brands and accessories, and for providing both in-person fittings and online product listings suitable for customers researching eyewear options.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviews praise helpful, knowledgeable in-store staff and good service; a minority report poor aftercare or unfulfilled orders.
Share
Strong
24%
💰
Value for money
Some customers feel products offer good quality for the price, while a few cite expensive items showing defects and poor aftercare.
Share
Mixed
6%
⚡
User experience
In‑store buying and fittings are often described as straightforward; several reviewers find online ordering and support inconsistent or slow.
Share
Mixed
12%
🔧
Product quality
Most reviewers report sturdy, well-made frames and useful accessories; isolated reports describe post‑purchase defects on designer items.
Share
Strong
17%
📞
Communication
Feedback on communication is divided: many note clear, frequent updates, while several mention slow replies or prolonged silence.
Share
Mixed
12%
⭐
Overall experience
Overall impressions are largely positive for product selection and in‑store service, tempered by repeated concerns about order handling and aftercare.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Boutique Eyewear at its Finest
"I recently purchased a pair of eyeglasses from Maverick & Wolf and I must say, it was a great experience. The website offers a wide range of boutique eyewear that is sure to appeal to any style preference. What stood out to me the most was the quality of their products. The glasses were made with sturdy materials and they felt very comfortable on my face. They also came in a stylish case, adding an extra touch of luxury. The website itself was user-friendly and easy to navigate. I appreciated how detailed the product descriptions were, including measurements which helped ensure I picked the right size for my face. Another positive aspect was their customer service and fast shipping time. Any questions or concerns I had were promptly answered through their chat feature or email support system. My order arrived much sooner than expected which added even more delight to this purchasing experience. Overall, I highly recommend checking out Maverick & Wolf's collection if you're looking for unique eyewear options with top-notch quality and excellent customer service"
Senger
Collected.reviews
Jun 06, 2022
Featured for: Detailed positive online purchase review
Outstanding Service
"My experience with this company was outstanding. My sunglassses arrrived two days after placing my order. Communication was frequent and clear. The gl..."
Nathan Lavoie
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and clear communication
Not impressed.
"I went into the Chiswick branch to order some glasses to try on—simple enough, right? The staff assured me they’d be ordered and would arrive the foll..."
Cecilee
Trustpilot
Sep 30, 2025
Featured for: Repeated communication failures and unhelpful staff
Terrible after care service
"I have had my Dior sunglasses for 4 years and the white frames have turned a patchy blue for an unknown reason as I’m only ever wearing my sunglasses..."
Jason K
Trustpilot
Sep 30, 2025
Featured for: Product defect; aftercare refusal reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jo
trustpilot.com
Sep 30, 2025
I had a very pleasant experience…
I had a very pleasant experience shopping at Maverick and Wolf today. Staff were welcoming and friendly. They gave me space to browse but were very...
J
Jason K
trustpilot.com
Sep 30, 2025
Terrible after care service
I have had my Dior sunglasses for 4 years and the white frames have turned a patchy blue for an unknown reason as I’m only ever wearing my sunglasses...
C
Cecilee
trustpilot.com
Sep 30, 2025
Not impressed.
I went into the Chiswick branch to order some glasses to try on—simple enough, right? The staff assured me they’d be ordered and would arrive the foll...
R
Rosali
trustpilot.com
Sep 30, 2025
Rating
Rating: ★★★☆☆ Maverick and Wolf has its pros and cons. While the store is modern with helpful staff and good glasses selection, their online services...
O
Oscar
trustpilot.com
Sep 30, 2025
I really like the premium Finger Prints…
I really like the premium...
A
Alex Ali
trustpilot.com
Sep 30, 2025
Quality service
Quality service, with l...
J
Jessica Allen
trustpilot.com
Sep 30, 2025
I really like the premium Finger Prints…
I really like the premium Finger Prints cleaning kit, gre...
X
Xavier Sparrow
trustpilot.com
Sep 30, 2025
An outstanding experience at Maverick…
An outstanding experience at Maverick and Wolf. Besides the high quality p...
N
Nathan Lavoie
trustpilot.com
Sep 30, 2025
Outstanding Service
My experience with this company was outstanding. My sunglassses arrrived two days after placing my order. Communication was frequent and clear. The gl...
W
William Burns
trustpilot.com
Sep 30, 2025
Mandeep was super helpful in helping…
Mandeep was super helpful in helping with my custom...
A
Alejandro
trustpilot.com
Sep 30, 2025
I don't buy online very often
I don't buy online very often, in fact very rarely. However, when I do I have a very select group of trusted retailers I buy...
N
Neritan Kola
trustpilot.com
Sep 30, 2025
New DITA
I am now on my fourth pair of DITA's from these guys. The...
V
Vincent Steven
trustpilot.com
Sep 30, 2025
Excellent service
The customer service team was great, they went abov...
A
Arthur KIng
trustpilot.com
Sep 30, 2025
Very pleased
I am very please to have discovered Maverick and Wolf, they carry a w...
S
Samantha
trustpilot.com
Sep 30, 2025
Avoid, two months later with no item
Ordered a pair of sunglasses back in October. There was an issue with delivery and I did not receive my item. I have spent a month and a half jumping...
J
Janet Huang
trustpilot.com
Sep 30, 2025
Worst customer experience ever
Worst customer experience ever, took ages for them to...
S
Steve Simpson
trustpilot.com
Sep 30, 2025
Had a great experience at the Brompton…
Had a great experience at the Brompton Road branch. The shop itself is very modern, clean and smart with a great selection of glasses, as well as an i...
J
Jessica Jackson
trustpilot.com
Sep 30, 2025
Great support
Had some issues which the team...
N
Nettie Browning
trustpilot.com
Sep 30, 2025
5 STARS
My new Tom Ford shades arrive today, ahead...
L
Lauren Ball
trustpilot.com
Sep 30, 2025
Easy process
Dealing with optician and getti...
Conclusion
Reviews indicate Maverick & Wolf commonly delivers strong in‑store service and a wide selection of premium eyewear, with many customers praising helpful staff and fast deliveries. Product quality is frequently described as good, including accessories, though there are isolated reports of defects on high‑value items. Communication and order fulfilment are mixed: several reviewers report clear, prompt updates while a significant minority describe slow responses, missing items or unsatisfactory aftercare. Prospective buyers should consider in‑store purchases for personalised fitting, and check delivery, refund and aftercare policies before buying expensive designer frames.