Reviews indicate Maverick & Wolf commonly delivers strong in‑store service and a wide selection of premium eyewear, with many customers praising helpful staff and fast deliveries. Product quality is frequently described as good, including accessories, though there are isolated reports of defects on high‑value items. Communication and order fulfilment are mixed: several reviewers report clear, prompt updates while a significant minority describe slow responses, missing items or unsatisfactory aftercare. Prospective buyers should consider in‑store purchases for personalised fitting, and check delivery, refund and aftercare policies before buying expensive designer frames.
Examples from available reviews (Jun 2022 – Feb 2026).
High-quality eyewear, easy website, prompt shipping and responsive customer service
“it was a great experience.”
Glasses arrived quickly with clear communication and correct order.
“My sunglassses arrrived two days after placing my order.”
Repeatedly left without updates and poor customer communication.
“blatant lack of communication and complete disregard for customer service”
Expensive Dior sunglasses discoloured and no resolution offered.
“the white frames have turned a patchy blue”
Most reviews praise helpful, knowledgeable in-store staff and good service; a minority report poor aftercare or unfulfilled orders.
Some customers feel products offer good quality for the price, while a few cite expensive items showing defects and poor aftercare.
In‑store buying and fittings are often described as straightforward; several reviewers find online ordering and support inconsistent or slow.
Most reviewers report sturdy, well-made frames and useful accessories; isolated reports describe post‑purchase defects on designer items.
Feedback on communication is divided: many note clear, frequent updates, while several mention slow replies or prolonged silence.
Overall impressions are largely positive for product selection and in‑store service, tempered by repeated concerns about order handling and aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good price but slow delivery and no email replies from support.
“2 emails to their customer service email never received a reply”
Wrong items sent and delays with returns, still awaiting refund.
“It took weeks to got replies to my queries have now gone silent and I am still without return shipping lable or refund.”
Staff were welcoming and helpful, offering budget and style advice.
“Staff were welcoming and friendly.”
Expensive Dior sunglasses discoloured and no resolution offered.
“the white frames have turned a patchy blue”
Repeatedly left without updates and poor customer communication.
“blatant lack of communication and complete disregard for customer service”
Store is modern with good selection but support is slow.
“customer support is slow to respond”
Reviewer likes the premium Finger Prints cleaning kit.
“I really like the premium Finger Prints cleaning kit,”
Service was high quality with secure packaging.
“Quality service, with lovely secure packaging.”
Cleaning kit praised as great addition for Cartier glasses.
“great addition for my Cartier glasses”
Outstanding experience with high quality products and strong service.
“An outstanding experience at Maverick and Wolf.”
Glasses arrived quickly with clear communication and correct order.
“My sunglassses arrrived two days after placing my order.”
Staff member Mandeep was very helpful with custom tinted lenses.
“Mandeep was super helpful”
Rare online purchaser trusts Maverick and Wolf for quality and service.
“Maverick and wolf is on that list, they provide a good quality and service.”
Fourth pair of DITA purchased and item found despite DITA store stock.
“I am now on my fourth pair of DITA's from these guys.”
Customer service went above and beyond to find perfect glasses.
“The customer service team was great, they went above and beyond to ensure I found the perfect glasses.”
Pleased to find a good range of Cartier products and happy purchase.
“they carry a wonderful range of Cartier's and I am very happy with my new purchase.”
Order never arrived and customer service went silent, no refund.
“Replies to my queries have now gone silent and I am still without item or refund.”
Slow responses and unresolved issues, very poor service.
“Worst customer experience ever, took ages for them to reply and I had to call but nothing was done still!!!!”
Modern branch with friendly staff and knowledgeable assistance.
“Had a great experience at the Brompton Road branch.”
Team were very helpful resolving issues.
“Had some issues which the team were super helpful to resolve.”
Tom Ford shades arrived earlier than expected.
“My new Tom Ford shades arrive today, ahead of the provided ETA, 5 stars all the way.”
Optician process and getting glasses was straightforward.
“Dealing with optician and getting glasses was straightforward.”
High-end personal service with expert staff and strong recommendation.
“Maverick & Wolf are one of the rare shops and overall as a company, that still embrace a high end service with absolute personal touch.”
I recently purchased a pair of eyeglasses from Maverick & Wolf and I must say, it was a great experience. The website offers a wide range of boutique eyewear that is sure to appeal to any style preference.
What stood out to me the most was the quality of their products. The glasses were made with sturdy materials and they felt very comfortable on my face. They also came in a stylish case, adding an extra touch of luxury.
The website itself was user-friendly and easy to navigate. I appreciated how detailed the product descriptions were, including measurements which helped ensure I picked the right size for my face.
Another positive aspect was their customer service and fast shipping time. Any questions or concerns I had were promptly answered through their chat feature or email support system. My order arrived much sooner than expected which added even more delight to this purchasing experience.
Overall, I highly recommend checking out Maverick & Wolf's collection if you're looking for unique eyewear options with top-notch quality and excellent customer service
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maverick & Wolf is a retailer specialising in designer and luxury eyewear, offering branded sunglasses, optical frames and related accessories through an online store and physical boutiques. The business is known for carrying premium brands and accessories, and for providing both in-person fittings and online product listings suitable for customers researching eyewear options.