Customers often highlight strong in-store expertise and quick order turnaround. Several reviewers praise premium frames and accessories. A recurring issue is slow or no support after purchase, including refunds that never get resolved and deliveries that don’t arrive. A small number of buyers mention defects such as discolouration.
Examples from available reviews (Jun 2022 – Mar 2026).
Customer service went above and beyond to find perfect glasses.
“The customer service team was great, they went above and beyond to ensure I found the perfect glasses.”
Glasses arrived quickly with clear communication and correct order.
“My sunglassses arrrived two days after placing my order.”
Slow responses and unresolved issues, very poor service.
“Worst customer experience ever, took ages for them to reply and I had to call but nothing was done still!!!!”
Expensive Dior sunglasses discoloured and no resolution offered.
“the white frames have turned a patchy blue”
Reviews often mention friendly, knowledgeable staff and fittings tailored to the customer. Several customers describe fast fulfilment and secure packaging. A few report receiving the wrong item and then facing drawn-out returns.
Many customers tie the value to premium brands and long-term satisfaction, including repeat purchases. A small number question the value when items arrive damaged or discoloured. Price complaints show up only occasionally.
In-store visits come across as modern and easy to navigate, with optician steps that feel helpful. Online shoppers describe both quick deliveries and cases where orders never arrived. Several reviewers single out staff who did more than the usual level of help.
Several reviewers praise the build quality and accessories like cleaning kits, and they say the brand range is broad. A few mention faults, including frame discolouration. Some point to repeat buys of the same model as a sign the product feels reliable.
One clear pain point is slow or missing replies to emails and calls. Several reviewers say updates stopped once a return or refund was requested. On the positive side, some mention timely order updates and clear explanations in store.
Reviews split between very positive in-store and delivery experiences, and negative cases shaped by poor post-purchase communication. The strongest praise focuses on staff expertise and the product selection. The most serious complaints involve refunds that aren’t resolved and missing items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good price but slow delivery and no email replies from support.
“2 emails to their customer service email never received a reply”
Wrong items sent and delays with returns, still awaiting refund.
“It took weeks to got replies to my queries have now gone silent and I am still without return shipping lable or refund.”
Staff were welcoming and helpful, offering budget and style advice.
“Staff were welcoming and friendly.”
Expensive Dior sunglasses discoloured and no resolution offered.
“the white frames have turned a patchy blue”
Repeatedly left without updates and poor customer communication.
“blatant lack of communication and complete disregard for customer service”
Store is modern with good selection but support is slow.
“customer support is slow to respond”
Reviewer likes the premium Finger Prints cleaning kit.
“I really like the premium Finger Prints cleaning kit,”
Service was high quality with secure packaging.
“Quality service, with lovely secure packaging.”
Cleaning kit praised as great addition for Cartier glasses.
“great addition for my Cartier glasses”
Outstanding experience with high quality products and strong service.
“An outstanding experience at Maverick and Wolf.”
Glasses arrived quickly with clear communication and correct order.
“My sunglassses arrrived two days after placing my order.”
Staff member Mandeep was very helpful with custom tinted lenses.
“Mandeep was super helpful”
Rare online purchaser trusts Maverick and Wolf for quality and service.
“Maverick and wolf is on that list, they provide a good quality and service.”
Fourth pair of DITA purchased and item found despite DITA store stock.
“I am now on my fourth pair of DITA's from these guys.”
Customer service went above and beyond to find perfect glasses.
“The customer service team was great, they went above and beyond to ensure I found the perfect glasses.”
Pleased to find a good range of Cartier products and happy purchase.
“they carry a wonderful range of Cartier's and I am very happy with my new purchase.”
Order never arrived and customer service went silent, no refund.
“Replies to my queries have now gone silent and I am still without item or refund.”
Slow responses and unresolved issues, very poor service.
“Worst customer experience ever, took ages for them to reply and I had to call but nothing was done still!!!!”
Modern branch with friendly staff and knowledgeable assistance.
“Had a great experience at the Brompton Road branch.”
Team were very helpful resolving issues.
“Had some issues which the team were super helpful to resolve.”
Tom Ford shades arrived earlier than expected.
“My new Tom Ford shades arrive today, ahead of the provided ETA, 5 stars all the way.”
Optician process and getting glasses was straightforward.
“Dealing with optician and getting glasses was straightforward.”
High-end personal service with expert staff and strong recommendation.
“Maverick & Wolf are one of the rare shops and overall as a company, that still embrace a high end service with absolute personal touch.”
I recently purchased a pair of eyeglasses from Maverick & Wolf and I must say, it was a great experience. The website offers a wide range of boutique eyewear that is sure to appeal to any style preference.
What stood out to me the most was the quality of their products. The glasses were made with sturdy materials and they felt very comfortable on my face. They also came in a stylish case, adding an extra touch of luxury.
The website itself was user-friendly and easy to navigate. I appreciated how detailed the product descriptions were, including measurements which helped ensure I picked the right size for my face.
Another positive aspect was their customer service and fast shipping time. Any questions or concerns I had were promptly answered through their chat feature or email support system. My order arrived much sooner than expected which added even more delight to this purchasing experience.
Overall, I highly recommend checking out Maverick & Wolf's collection if you're looking for unique eyewear options with top-notch quality and excellent customer service
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Maverick & Wolf is a UK eyewear retailer and optician. It sells sunglasses and prescription glasses in-store and online. Typical services include lens fittings, frame adjustments and repairs, plus accessories and cleaning products. Customers can book clinic-style appointments for sight tests and tailored frame selection.