Reviews Analysed
21
We Collect & Analyse Reviews
Mastershoe
Experiences & Reviews
Mastershoe is an online footwear retailer specialising in consumer shoe sales through a web storefront. The retailer lists footwear for a range of uses and processes online orders, deliveries and customer service interactions. This summary is intended to help shoppers assess recent customer feedback on ordering, delivery, returns and product fit.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
19d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers frequently describe prompt, courteous handling of orders and returns, including quick refunds and helpful staff when problems occurred.
Share
Strong
16%
💰
Value for money
Many customers report competitive pricing and good value, often noting price savings compared with other sources or satisfied cost-to-quality balance.
Share
Strong
21%
⚡
User experience
Customers commonly report straightforward ordering, rapid delivery and well packaged parcels; multiple reviews note deliveries within a few days.
Share
Strong
32%
🔧
Product quality
Reviewers say items generally match descriptions, fit as expected and arrive in good condition; several comments reference well-made boots and accurate fulfilment.
Share
Strong
12%
📞
Communication
A minority of reviews mention clear order updates, tracking and helpful phone contact; communication is praised when described but cited by few reviewers.
Share
Mixed
5%
⭐
Overall experience
Overall impressions are positive: multiple customers say they would reorder or return, citing a combination of price, delivery and issue resolution.
Share
Strong
14%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Order handled very well
"Mine was an order for a pair of boots. But, i had received an incorrect order and was super upset. The next thing i did was initiate a return and refund expecting a long and tough process. But to my surprise, things worked out quickly and i received my refund from Master Shoe without any fuss. The way my case was handled was convincing enough that the wrong product was truly an error. I went ahead and ordered the same product again and was happy to receive it right this time. Disappointed customer converted a repeat customer! :) would definitely go back there again and recommend them to my friends as well. "
Rebecca Brittain
Collected.reviews
Dec 01, 2021
Featured for: Return resolved; repeat purchase
Excellent service
"I was kept informed of order confirmation, dispatch date and tracking for parcel. Shoes were received..."
Berenice Carter
Trustpilot
Sep 30, 2025
Featured for: Tracking and fast delivery noted
Great price for some excellent shoes-…
"Great price for some excell..."
Martyn
Trustpilot
Sep 30, 2025
Featured for: Mentions price and product quality
Prompt
"Prompt, courteous service. Very competitive prices. Seemed like a blink of the eye between o..."
Ronnie
Trustpilot
Sep 30, 2025
Featured for: Regular updates and courteous service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Berenice Carter
trustpilot.com
Sep 30, 2025
Excellent service
I was kept informed of order confirmation, dispatch date and tracking for parcel. Shoes were received...
M
Martyn
trustpilot.com
Sep 30, 2025
Great price for some excellent shoes-…
Great price for some excell...
L
Liz
trustpilot.com
Sep 30, 2025
Great service wellies were sent swiftly…
Great service wellies we...
c
customer
trustpilot.com
Sep 30, 2025
very quick service
very quick service. excel...
D
Dave Wray
trustpilot.com
Sep 30, 2025
A very straight forward ordering…
A very straight forward ordering process and...
M
Mark
trustpilot.com
Sep 30, 2025
Fast delivery and a good price
Fast delivery and a good price, mo...
M
Mark Allen
trustpilot.com
Sep 30, 2025
Good price and efficient service.
Good price and e...
A
Andrew CJ
trustpilot.com
Sep 30, 2025
Fast delivery and much better price…
Fast delivery and much bet...
A
Andrew McMurdo
trustpilot.com
Sep 30, 2025
Great boots and perfect fit
Great boots and perfect fit, true to size. Deliver...
S
Shaun
trustpilot.com
Sep 30, 2025
Good value
Placed order, got good value for my...
M
Mandy
trustpilot.com
Sep 30, 2025
Brilliant price and fast delivery
Brilliant price and fast deliver...
J
Jan Mitchell
trustpilot.com
Sep 30, 2025
Easy to order quick delivery.
...
c
customer
trustpilot.com
Sep 30, 2025
Lovely El Naturalista boots for a very…
Lovely El Naturalista boots for a very good price...
R
Ronnie
trustpilot.com
Sep 30, 2025
Prompt
Prompt, courteous service. Very competitive prices. Seemed like a blink of the eye between o...
S
Sean
trustpilot.com
Sep 30, 2025
Order arrived as described
Order arrived as described, quickly and without issue. I was hesitant at start due to the...
s
sketchers fan
trustpilot.com
Sep 30, 2025
got what i ordered and delivered…
got what i ordered and deliv...
J
John
trustpilot.com
Sep 30, 2025
Great shop
Great shop. Helpful staff, in s...
N
Nick Laycock
trustpilot.com
Sep 30, 2025
Great service and very quick delivery
Great service and...
T
Tim - London
trustpilot.com
Sep 30, 2025
Very pleased. Prompt and a quality purchase at great value.
Item delivered promptly and in very good conditio...
G
G Lewis
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, good ch...
Conclusion
Recent reviews show consistent positive experiences with fast delivery, competitive pricing and generally accurate orders. Several customers highlight quick refunds and helpful staff when an incorrect item arrived, indicating effective issue resolution. Communication is praised in specific reviews for tracking and updates, though only a subset of reviewers mention it explicitly. For shoppers, three recurring points are: rapid delivery, perceived value for money, and responsive returns handling. Consider these patterns when comparing Mastershoe to other footwear retailers.