Reviews Analysed
20
We Collect & Analyse Reviews
Marks Electrical
Experiences & Reviews
Marks Electrical is a retailer referenced in customer reviews for appliance purchases, deliveries, returns and after-sales support. People searching for Marks Electrical reviews typically look for information on delivery punctuality, product condition on arrival, pricing and how the company handles faults or refunds.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report punctual, careful deliveries and helpful installation teams, but a minority note issues such as soiled carpets or slow fault resolution.
Share
Mixed
31%
💰
Value for money
Several reviewers praise good prices and discounts; others say value was poor when items arrived damaged or refunds and returns were disputed.
Share
Mixed
10%
⚡
User experience
Customers commonly describe the purchase process and website as quick and easy, with straightforward ordering and helpful comparison tools.
Share
Strong
6%
🔧
Product quality
Some buyers received appliances in good working order, while multiple reviews report faulty or damaged items, missing parts and scratched units on arrival.
Share
Mixed
11%
📞
Communication
Many reviews praise clear delivery timing and helpful staff; several others cite slow, inconsistent or absent responses when trying to resolve faults.
Share
Mixed
16%
⭐
Overall experience
Overall impressions are split: numerous customers recommend the company for delivery and price, while a notable group report unresolved faults and poor aftercare.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Craig and Corey have just delivered my…
"Craig and Corey have just delivered my new fridge freezer. My kitchen fitter has not yet unpacked it however I will say I am impressed with the delive..."
Tracy
Trustpilot
Sep 30, 2025
Featured for: polite delivery and pre-arrival call
Marks Electrical website has been the…
"Marks Electrical website has been the one I've found to be the best for items, value for money and custom..."
Nicola Holmes
Trustpilot
Sep 30, 2025
Featured for: positive on value and website
We bought an oven from Marks Electrical…
"We bought an oven from Marks Electrical in October 2024. It was faulty from the very start. Since then, we've had three engineer visits arranged via t..."
James Trenton
Trustpilot
Sep 30, 2025
Featured for: ongoing fault, refund dispute
Received not brand new product, no response
"I ordered a Smeg built-in DIFABBL dishwasher from Marks Electrical, but the product arrived in unacceptable condition. The back feet were missing, the..."
Ugur Tokuc
Trustpilot
Sep 30, 2025
Featured for: arrived damaged, unresponsive support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
T
Terence Bingham
trustpilot.com
Sep 30, 2025
Easy purchase
...
P
Paul Henery
trustpilot.com
Sep 30, 2025
On time and delivery guys were great very pleased
On time and delive...
L
Linda C
trustpilot.com
Sep 30, 2025
I am very pleased with my appliance and…
I am very pleased with my appliance and purchasing from Marks Electrical was very easy and fast. The delivery was on time and th...
G
Gary Palmer
trustpilot.com
Sep 30, 2025
Great service
Great service, friendly delivery drivers wh...
J
Joanne
trustpilot.com
Sep 30, 2025
Dishwasher delivered on time.
...
N
Nicola Holmes
trustpilot.com
Sep 30, 2025
Marks Electrical website has been the…
Marks Electrical website has been the one I've found to be the best for items, value for money and custom...
J
James Trenton
trustpilot.com
Sep 30, 2025
We bought an oven from Marks Electrical…
We bought an oven from Marks Electrical in October 2024. It was faulty from the very start. Since then, we've had three engineer visits arranged via t...
U
Ugur Tokuc
trustpilot.com
Sep 30, 2025
Received not brand new product, no response
I ordered a Smeg built-in DIFABBL dishwasher from Marks Electrical, but the product arrived in unacceptable condition. The back feet were missing, the...
P
Paul J
trustpilot.com
Sep 30, 2025
Washing Machine was carefully delivered…
Washing Machine was carefully delivered by two guys. The technician fi...
T
TB
trustpilot.com
Sep 30, 2025
Fridge freezer
Great price, fast delivery, can compare models on the website,...
h
harmonyangels
trustpilot.com
Sep 30, 2025
Definitely go to company..
Having now used this company for the 2nd time ,I have to say how amazing they actually are and there customer services is nothing but impeccable and t...
D
David Welsh
trustpilot.com
Sep 30, 2025
Access
had a problem regarding steps to property, had to phone sales ,Theo Smith...
K
Kerry Clorley
trustpilot.com
Sep 30, 2025
The guys that did the delivery and…
The guys that did the delivery and installation were absolu...
C
C Forster
trustpilot.com
Sep 30, 2025
Poor customer service when things go wrong
Still waiting for resolution after a week and a half. Appliance arrived with what appears to be internal damage given lots of flecks of ‘coating’ in p...
B
Brenda Gliddon
trustpilot.com
Sep 30, 2025
Had a dishwasher delivered today and…
Had a dishwasher delivered today and its faulty tried to return told I can return and that they will contact the m...
C
Ch
trustpilot.com
Sep 30, 2025
Delivery team were fantastic
Delivery team were fantastic , very help...
S
Sheila p
trustpilot.com
Sep 30, 2025
Great communication re time of…
Great communication re time of delivery....
B
Brian Smith
trustpilot.com
Sep 30, 2025
Thank Guys for a faultless delivery.
Thank Guys for a faultless delivery. 10 out...
T
Tracy
trustpilot.com
Sep 30, 2025
Craig and Corey have just delivered my…
Craig and Corey have just delivered my new fridge freezer. My kitchen fitter has not yet unpacked it however I will say I am impressed with the delive...
M
Mr John Davis
trustpilot.com
Sep 30, 2025
Good deal
Good deal Quick an...
Conclusion
Reviews consistently highlight reliable, punctual deliveries and courteous delivery teams; many customers praise the ordering experience and competitive pricing. However, several reviews describe serious product issues — for example, a persistently faulty oven with multiple failed repair visits and a dishwasher arriving with missing parts and scratches. Multiple reviewers also report slow or absent responses when seeking refunds, repairs or return help. Prospective buyers should balance the common strengths around delivery and price against the reported risks on product condition and after-sales resolution; inspect deliveries on arrival and keep photographic and correspondence records if issues occur.