Reviews consistently highlight reliable, punctual deliveries and courteous delivery teams; many customers praise the ordering experience and competitive pricing. However, several reviews describe serious product issues — for example, a persistently faulty oven with multiple failed repair visits and a dishwasher arriving with missing parts and scratches. Multiple reviewers also report slow or absent responses when seeking refunds, repairs or return help. Prospective buyers should balance the common strengths around delivery and price against the reported risks on product condition and after-sales resolution; inspect deliveries on arrival and keep photographic and correspondence records if issues occur.
Examples from available reviews (Sep 2025 – Feb 2026).
Delivery was impressive, careful and polite with good communication.
“The guys were careful when entering my property”
Website offered good value for money and reliable products.
“value for money and customer service.”
Faulty oven and repeated failed repairs; Marks failed to provide refund.
“It was faulty from the very start.”
Dishwasher arrived damaged and not as brand new; no response from company.
“it certainly didn’t feel like a brand-new appliance.”
Most reviewers report punctual, careful deliveries and helpful installation teams, but a minority note issues such as soiled carpets or slow fault resolution.
Several reviewers praise good prices and discounts; others say value was poor when items arrived damaged or refunds and returns were disputed.
Customers commonly describe the purchase process and website as quick and easy, with straightforward ordering and helpful comparison tools.
Some buyers received appliances in good working order, while multiple reviews report faulty or damaged items, missing parts and scratched units on arrival.
Many reviews praise clear delivery timing and helpful staff; several others cite slow, inconsistent or absent responses when trying to resolve faults.
Overall impressions are split: numerous customers recommend the company for delivery and price, while a notable group report unresolved faults and poor aftercare.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Kitchen floor was damaged during removal of old fridge freezer.
“Kitchen floor damaged while removing old fridge freezer.”
Excellent start-to-finish service, timely delivery and respectful drivers.
“5* service from start to finish.”
Great price and quick delivery with clear communication.
“Great price. Ordered late on Saturday and delivered the following day at 1530.”
Delivery drivers were friendly and kind during delivery.
“The delivery drivers ( Baz and luck) were so nice and kind during delivery.”
Products were excellent, competitively priced, and service was great.
“Excellent products Very competitively priced”
Easy online ordering and booking; delivery drivers were friendly and punctual.
“Easy to order online and book delivery date.”
Service was very helpful and professional.
“Very helpful, professional service.”
Fridge looks great and delivery team were friendly and careful.
“Fridge looks great!”
Very happy with service, good price and prompt delivery.
“Really happy with the service from Marks Electrical.”
Freezer delivered within 24 hours; sales team provided discount and good communication.
“delivered less than 24 hours later.”
Excellent replacement fridge service with free delivery and helpful drivers.
“offered free delivery and also took away the old appliance”
Process was smooth and delivery drivers were excellent.
“So smooth throughout the process”
Third purchase; consistently happy with service, installation and products.
“Ordered three products now and have been very happy with the service each time.”
Faulty appliance collected quickly after supportive service from Summer.
“Summer who was very supportive and arranged for the faulty machine to be collected quickly.”
Delivered on time and efficiently despite difficult access.
“Delivered on time and very efficiently.”
Ordering was easy and delivery was punctual and helpful.
“Easy to order. Delivered on time.”
Marks Electrical proved reliable with an easy website and timely deliveries.
“The website makes it easy to identify a suitable product”
Delivery team arrived on time, were polite and careful.
“They were very polite and careful not to damage anything.”
Good price and prompt delivery; customer would recommend.
“A good price and promptly delivered.”
Kept informed with delivery slot; machine delivered on preferred day.
“You are given a delivery time slot the night before.”
Ordering was easy and straightforward.
“Easy purchase”
Delivery was on time and drivers were great.
“On time and delivery guys were great”
Purchase and delivery were easy, but delivery staff dirtied the carpet.
“left dirty marks.”
Great service and friendly delivery drivers who cared for the item.
“Great service, friendly delivery drivers who treated the item with care.”
Dishwasher was delivered on time.
“Dishwasher delivered on time.”
Website offered good value for money and reliable products.
“value for money and customer service.”
Faulty oven and repeated failed repairs; Marks failed to provide refund.
“It was faulty from the very start.”
Dishwasher arrived damaged and not as brand new; no response from company.
“it certainly didn’t feel like a brand-new appliance.”
Washing machine carefully delivered and technician fitted it well.
“Washing Machine was carefully delivered by two guys.”
Good price, fast delivery and friendly staff; received blue light discount.
“Great price, fast delivery, can compare models on the website”
Repeat customer praised exceptional customer service and helpful sales staff.
“there customer services is nothing but impeccable”
Sales handled access issue excellently with great customer service.
“Theo Smith dealt with me ,and I must say was excellent”
Delivery and installation team were excellent and faultless.
“absolutely amazing”
Appliance arrived damaged and company failed to resolve or take responsibility.
“company does not appear willing to take responsibility.”
Dishwasher faulty and returns process left customer £280 out of pocket.
“we're now £280 out of pocket”
Delivery team were fantastic, helpful and extremely friendly.
“very helpful and extremely friendly.”
Good communication about delivery time; Jag and Suky were friendly.
“Great communication re time of delivery.”
Faultless delivery; customer will use Marks Electrical again.
“Thank Guys for a faultless delivery.”
Delivery was impressive, careful and polite with good communication.
“The guys were careful when entering my property”
Good deal with quick and careful delivery.
“Quick and careful delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Marks Electrical is a retailer referenced in customer reviews for appliance purchases, deliveries, returns and after-sales support. People searching for Marks Electrical reviews typically look for information on delivery punctuality, product condition on arrival, pricing and how the company handles faults or refunds.