Customers regularly praise on-time, careful delivery teams and a simple online ordering process. Many reviews mention competitive prices and helpful sales staff. A smaller but noticeable group reports appliances arriving damaged or faulty, plus refund or return problems that weren’t resolved. Overall, the feedback mixes frequent five-star delivery experiences with notable one-star complaints about products and returns.
Examples from available reviews (Sep 2025 – Mar 2026).
Excellent start-to-finish service, timely delivery and respectful drivers.
“5* service from start to finish.”
Great price and quick delivery with clear communication.
“Great price. Ordered late on Saturday and delivered the following day at 1530.”
Dishwasher arrived damaged and not as brand new; no response from company.
“it certainly didn’t feel like a brand-new appliance.”
Faulty oven and repeated failed repairs; Marks failed to provide refund.
“It was faulty from the very start.”
Reviews often highlight delivery teams who arrive on time, stay polite, and take care during installation. Many customers describe staff as helpful and professional, including when dealing with tricky access and completing the install. A smaller group mentions floor or carpet damage and rough handling that needed follow-up.
Many customers point to competitive prices, useful discounts, and what they see as good value on appliances. Several say quick delivery at the quoted price was a key reason they were happy. A few raise value concerns because of return costs after faulty items arrived.
Customers frequently describe the website and checkout as easy to use, including booking delivery slots. Repeat buyers mention consistent ordering and delivery across multiple purchases. A minority say mess or damage during delivery spoiled the experience.
Many reviews say appliances arrived in good condition and matched expectations. Still, a clear subset reports items that arrived damaged or developed faults soon after delivery. Several of these customers describe failed repair attempts or replacements that were not resolved.
Customers often mention clear delivery time slots and updates sent the night before delivery. Some name individual staff for helpful support and for arranging collections. A few reviews say they received no response after raising problems.
Feedback tends to split between strong satisfaction with delivery, ordering, and staff, and low satisfaction linked to faulty goods and how returns were handled. Positive comments focus on fast, careful delivery. Negative reviews centre on unresolved refunds and items described as damaged or not new.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Kitchen floor was damaged during removal of old fridge freezer.
“Kitchen floor damaged while removing old fridge freezer.”
Excellent start-to-finish service, timely delivery and respectful drivers.
“5* service from start to finish.”
Great price and quick delivery with clear communication.
“Great price. Ordered late on Saturday and delivered the following day at 1530.”
Delivery drivers were friendly and kind during delivery.
“The delivery drivers ( Baz and luck) were so nice and kind during delivery.”
Products were excellent, competitively priced, and service was great.
“Excellent products Very competitively priced”
Easy online ordering and booking; delivery drivers were friendly and punctual.
“Easy to order online and book delivery date.”
Service was very helpful and professional.
“Very helpful, professional service.”
Fridge looks great and delivery team were friendly and careful.
“Fridge looks great!”
Very happy with service, good price and prompt delivery.
“Really happy with the service from Marks Electrical.”
Freezer delivered within 24 hours; sales team provided discount and good communication.
“delivered less than 24 hours later.”
Excellent replacement fridge service with free delivery and helpful drivers.
“offered free delivery and also took away the old appliance”
Process was smooth and delivery drivers were excellent.
“So smooth throughout the process”
Third purchase; consistently happy with service, installation and products.
“Ordered three products now and have been very happy with the service each time.”
Faulty appliance collected quickly after supportive service from Summer.
“Summer who was very supportive and arranged for the faulty machine to be collected quickly.”
Delivered on time and efficiently despite difficult access.
“Delivered on time and very efficiently.”
Ordering was easy and delivery was punctual and helpful.
“Easy to order. Delivered on time.”
Marks Electrical proved reliable with an easy website and timely deliveries.
“The website makes it easy to identify a suitable product”
Delivery team arrived on time, were polite and careful.
“They were very polite and careful not to damage anything.”
Good price and prompt delivery; customer would recommend.
“A good price and promptly delivered.”
Kept informed with delivery slot; machine delivered on preferred day.
“You are given a delivery time slot the night before.”
Ordering was easy and straightforward.
“Easy purchase”
Delivery was on time and drivers were great.
“On time and delivery guys were great”
Purchase and delivery were easy, but delivery staff dirtied the carpet.
“left dirty marks.”
Great service and friendly delivery drivers who cared for the item.
“Great service, friendly delivery drivers who treated the item with care.”
Dishwasher was delivered on time.
“Dishwasher delivered on time.”
Website offered good value for money and reliable products.
“value for money and customer service.”
Faulty oven and repeated failed repairs; Marks failed to provide refund.
“It was faulty from the very start.”
Dishwasher arrived damaged and not as brand new; no response from company.
“it certainly didn’t feel like a brand-new appliance.”
Washing machine carefully delivered and technician fitted it well.
“Washing Machine was carefully delivered by two guys.”
Good price, fast delivery and friendly staff; received blue light discount.
“Great price, fast delivery, can compare models on the website”
Repeat customer praised exceptional customer service and helpful sales staff.
“there customer services is nothing but impeccable”
Sales handled access issue excellently with great customer service.
“Theo Smith dealt with me ,and I must say was excellent”
Delivery and installation team were excellent and faultless.
“absolutely amazing”
Appliance arrived damaged and company failed to resolve or take responsibility.
“company does not appear willing to take responsibility.”
Dishwasher faulty and returns process left customer £280 out of pocket.
“we're now £280 out of pocket”
Delivery team were fantastic, helpful and extremely friendly.
“very helpful and extremely friendly.”
Good communication about delivery time; Jag and Suky were friendly.
“Great communication re time of delivery.”
Faultless delivery; customer will use Marks Electrical again.
“Thank Guys for a faultless delivery.”
Delivery was impressive, careful and polite with good communication.
“The guys were careful when entering my property”
Good deal with quick and careful delivery.
“Quick and careful delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Marks Electrical is a UK retailer selling home appliances such as fridges, washing machines, dishwashers, and ovens. It runs an online store with product specs and stock availability. The company provides delivery and installation, and can arrange removal or disposal of old appliances. Customers can contact support for sales questions and aftercare, usually by phone or email. Marks Electrical offers multiple appliance brands and handles warranties and returns for purchased items.