Reviews Analysed
21
We Collect & Analyse Reviews
Maps International
Experiences & Reviews
Maps International is an online retailer specialising in printed maps and wall maps in a range of formats (canvas, laminated, framed and large wall maps). Customers order maps for home and educational use and items are shipped by courier; product listings include political, regional and world maps.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Customers commonly report prompt, helpful customer service that arranges refunds or replacements when issues arise.
Share
Strong
16%
💰
Value for money
A small number of reviewers explicitly call prices affordable or good value; evidence on overall pricing is limited.
Share
Mixed
2%
⚡
User experience
Ordering and delivery are often described as straightforward and quick, though some orders experienced carrier delays or cancellations.
Share
Strong
17%
🔧
Product quality
Prints, colours and materials are frequently praised, but several customers report creases, tears or fragile items on arrival.
Share
Mixed
23%
📞
Communication
Many reviewers note clear, timely replies from the company and staff who acknowledge issues and organise solutions.
Share
Strong
15%
⭐
Overall experience
Most reviewers report a positive overall outcome—good prints and resolved issues—though some experienced damage or availability problems.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Fantastic experience
"I ordered a huge map and it is absolutely beautiful, I am very impressed with the quality of the print and the colours - really really nice! I had to..."
Zebras ‘n’ Crumpets
Trustpilot
Sep 30, 2025
Featured for: Positive product and service
Map arrived with pre-scratched flags…
"Map arrived with pre-scratched flags and ripped coming out of the tube (over-tight roll). I was..."
Ryan Dixon
Trustpilot
Sep 30, 2025
Featured for: Product damage and blame
First class customer service
"I placed an order for a large world map, and this was delivered two days later. On unpacking it, I noticed that the item had a large 45cm crease and d..."
Paul
Trustpilot
Sep 30, 2025
Featured for: Quick replacement resolution
Misled by a falsely advertised product on your website
"I was not happy with your service as I have been misled. I found a product on your website, I ordered it and paid for it. I later received an email fr..."
Nadia Gencheva
Trustpilot
Sep 30, 2025
Featured for: Order cancelled, availability complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Arthur Nichols
trustpilot.com
Sep 30, 2025
Appalled at how shockingly fragile they…
Appalled at how shockingly fragi...
R
Ryan Dixon
trustpilot.com
Sep 30, 2025
Map arrived with pre-scratched flags…
Map arrived with pre-scratched flags and ripped coming out of the tube (over-tight roll). I was...
P
Paul
trustpilot.com
Sep 30, 2025
First class customer service
I placed an order for a large world map, and this was delivered two days later. On unpacking it, I noticed that the item had a large 45cm crease and d...
D
DT
trustpilot.com
Sep 30, 2025
Map creased....not a problem
Large map arrived in a sturdy tube but creased when unravelled. Contacted immediately and solution provided. Professional,...
Z
Zebras ‘n’ Crumpets
trustpilot.com
Sep 30, 2025
Fantastic experience
I ordered a huge map and it is absolutely beautiful, I am very impressed with the quality of the print and the colours - really really nice! I had to...
C
Chris Larkin
trustpilot.com
Sep 30, 2025
Great product, exceptional service. Would heartily recommend.
I recently purchased a large laminated political European map from Maps International. When it arrived, it was a lovely product, but the wrong map. Th...
H
Hayley
trustpilot.com
Sep 30, 2025
Great product with fast delivery
Great product with fast delivery Looks very good...
J
Jon Goddard
trustpilot.com
Sep 30, 2025
Great communication and products
Great communication in answering questions and quickly sorting out an issue. Real...
J
Jonathan Bowman
trustpilot.com
Sep 30, 2025
Good product delivered on time.
Good product de...
M
MR PAUL GUYLL
trustpilot.com
Sep 30, 2025
Great quality, beautiful map
We are really impressed with the quality of our map. The colours...
B
Bronte
trustpilot.com
Sep 30, 2025
Ordered a very large framed pinboard…
Ordered a very large framed pinboard map. Arrived damaged. The packaging was fine. But the map inside was bent and creased across the middle. Communic...
G
Guest
trustpilot.com
Sep 30, 2025
Canvas classic world map
I love my new large world map! It has already created an interest for my younger grandchildren who love to point out different countries and holiday d...
B
Bryony
trustpilot.com
Sep 30, 2025
Love our map!
Love our map. It's perfect for us...
a
al
trustpilot.com
Sep 30, 2025
Very nice product and good service
Very nice product...
S
Sam B
trustpilot.com
Sep 30, 2025
Classy map
Great map good pric...
N
Nadia Gencheva
trustpilot.com
Sep 30, 2025
Misled by a falsely advertised product on your website
I was not happy with your service as I have been misled. I found a product on your website, I ordered it and paid for it. I later received an email fr...
C
Chris
trustpilot.com
Sep 30, 2025
Great item and extraordinary customer…
Great item and extraord...
R
Ronnie Hazley
trustpilot.com
Sep 30, 2025
great service
...
M
Mrs Wright
trustpilot.com
Sep 30, 2025
DHL delivery issues (update)
Update 16 January - DHL finally delivered the map on Monday, 15 January. Apparently it had been in the depot awaiting delivery. Their customer service...
J
Jayne H
trustpilot.com
Sep 30, 2025
Really good quality map. Perfect.
Really good quality map both in terms of the materials and quality print. Good customer service (I rang firs...
Conclusion
Reviews show Maps International regularly delivers high-quality prints with vivid colours and a variety of formats (canvas, laminated, framed). Multiple customers praise fast delivery and responsive staff who arrange refunds or replacements when problems occur. At the same time, a recurring issue is physical damage on arrival—creases, torn edges or perceived fragility—which several buyers experienced. Prospective buyers should check delivery and packaging options, keep images of any damage, and contact customer support promptly if an item is faulty or unavailable.