Customer feedback shows repeated problems with order fulfilment and communication, especially in the cluster of reviews dated September 2025 where customers report the business ceased trading and they could not recover preserved wedding or funeral flowers. Multiple reviewers also describe difficulty obtaining refunds. An earlier review (2021) highlighted concerns about in‑store staff and product condition. Prospective customers should verify current trading status, request clear refund and collection policies in writing, and consider alternatives or confirmed local suppliers before placing time‑sensitive or high‑value orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Staff were unhelpful and flowers arrived not fresh or rooted.
“The staff was so inept that I almost left before purchasing anything.”
Company ceased trading and customer may not get flowers or refund.
“I might not get the flowers back and getting my money back seems to be a difficult thing, too.”
Customers did not receive items and organised a Facebook group.
“set up a FACEBOOK GROUP called MAGENTA FLOWER CUSTOMERS”
Customer sent funeral flowers but company ceased trading and payment lost.
“Sent off funeral flowers only to now be told 12 months later there is no company trading anymore.”
Customers report poor service and alleged trader misconduct: examples include inept in‑store staff, incomplete orders and accusations of scamming or business failure.
Several reviewers report lost funds or difficulty obtaining refunds after orders were not fulfilled, citing wedding and funeral orders specifically.
No reviews discuss website, app or booking interface. Available feedback focuses on in‑person transactions, fulfilment and post‑sale issues rather than digital experience.
One reviewer described plants lacking roots and not fresh at purchase; other reviews do not provide consistent product‑quality observations.
Frequent complaints about lack of responses and missed callbacks, plus abrupt cessation of trading and unclear notice to customers about orders.
Most reviews describe unmet orders, non‑delivery or inability to recover ordered items, resulting in strongly negative overall experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company ceased trading and customer may not get flowers or refund.
“I might not get the flowers back and getting my money back seems to be a difficult thing, too.”
Customers did not receive items and organised a Facebook group.
“set up a FACEBOOK GROUP called MAGENTA FLOWER CUSTOMERS”
Customer sent funeral flowers but company ceased trading and payment lost.
“Sent off funeral flowers only to now be told 12 months later there is no company trading anymore.”
Customers warn others not to order because many cannot retrieve flowers.
“Please DO NOT order anything from this company!”
I went to Magenta Flowers earlier this year to buy an Abutilon hybridum ‘Victorian Lady’ for my backyard. The staff was so inept that I almost left before purchasing anything. The flowers were not fresh and I hated the way the staff blamed it on the rain that was going around that time! They did not smell or look fresh. Also, they did not have any roots, which meant I had to plant them immediately after receiving them. I called the shop about my disappointment and did not hear back from them even though they said they would call me back right away. I would never recommend a friend to go to a shop like this.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Magenta Flowers is a business trading under that name, known to consumers as a floral supplier. Shoppers commonly consult reviews for information on order fulfilment, product condition, refunds and communication. This summary compiles existing customer feedback to help people researching Magenta Flowers make informed decisions.