Reviews Analysed
21
We Collect & Analyse Reviews
Made With Love and Sparkle
Experiences & Reviews
Made With Love and Sparkle is an independent online retailer of personalised gifts and home décor. Consumers researching the company typically focus on customisation options, delivery times and customer-support responsiveness. When checking reviews, consider the seller's stated dispatch and returns policies before ordering.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
19d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Delivery and order fulfilment are inconsistent: multiple reports of late, missing or unprocessed orders, though some customers received replacements.
Share
Weak
14%
💰
Value for money
Several customers say they paid for items or extras they did not receive and find product descriptions unclear, reducing perceived value.
Share
Weak
9%
⚡
User experience
When orders arrive as expected customers report useful, well-sized planners and satisfactory boards/signs; a minority find layout or sizing unsuitable.
Share
Strong
8%
🔧
Product quality
Craftsmanship and materials are often praised for durability and appearance; isolated reports describe defects, missing paint or incorrect fulfilment.
Share
Strong
17%
📞
Communication
Many reviewers report no replies, bounced emails or disconnected phone lines; other customers note prompt replies and quick replacements.
Share
Weak
24%
⭐
Overall experience
Overall impressions are mixed: a sizable set of customers report delivery and support failures, while others praise product quality and service fixes.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Amazing service
"Amazing service - Great product The parcel did not arrive due to the delivery company ‘holding’ it I was worried I would not g..."
Nicki
Trustpilot
Sep 30, 2025
Featured for: resolved delivery after delay
This company has taken my money for a…
"This company has taken my money for a pre order of three wedding boards, discussed exactly what we required and I was sent proofs and had lots of comm..."
Hannah Roebuck
Trustpilot
Sep 30, 2025
Featured for: pre-order taken then disappeared
Personalised Glitter Heart Balloon Print
"I loved this and checked the small print (as i've been caught out before) it DID NOT say frame wasn't included and now its arrived with no frame! Whic..."
Nettyc
Trustpilot
Sep 30, 2025
Featured for: arrived without expected frame
Excellent customer service
"Bought 3 Christmas signs for myself and my family. One had a slight spelling mistake on it. I contacted them and they replied wit..."
Pauline
Trustpilot
Sep 30, 2025
Featured for: fast replacement after mistake
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Hannah Roebuck
trustpilot.com
Sep 30, 2025
This company has taken my money for a…
This company has taken my money for a pre order of three wedding boards, discussed exactly what we required and I was sent proofs and had lots of comm...
T
Tracey
trustpilot.com
Sep 30, 2025
Wrong address on plaque sent, no refund after inl complaint.
After ordering a door plaque for myself, I was really pleased so decided to order one for my sister. I received one with the wrong address and was ass...
G
Guest One
trustpilot.com
Sep 30, 2025
Rubbish …
I bought a planner from this website for £36 when arrived looked very nice went to start using it and you can’t even fit the whole mont...
S
SophieC
trustpilot.com
Sep 30, 2025
Customer Service Is Non Existent
Item is good however paid £6.95 for a gift box, which I didn’t get! Have messaged twice on Faceb...
N
Natasha
trustpilot.com
Sep 30, 2025
Joke of a company
Joke of a company! Item ordered in priority delivery 2 weeks ago. No item, no dispatch, no tracking. Contacted them via email multiple times. no respo...
B
Bad
trustpilot.com
Sep 30, 2025
Very disappointed
I ordered an item for express delivery over a week and a half ago for an 80th birthday. I emailed and was told it would be will me ‘tomorrow’ 4 days l...
v
vanessa
trustpilot.com
Sep 30, 2025
Still not received my necklace after 12…
Still not received my necklace after 12 days since placi...
N
Nicki
trustpilot.com
Sep 30, 2025
Amazing service
Amazing service - Great product The parcel did not arrive due to the delivery company ‘holding’ it I was worried I would not g...
D
David Morris
trustpilot.com
Sep 30, 2025
Absolute thieves
Absolute thieves. Placed an order with them,they used Evri to deliver it,the item never got delivered. I emailed evri about it,it took nearly 2 weeks...
N
Nettyc
trustpilot.com
Sep 30, 2025
Personalised Glitter Heart Balloon Print
I loved this and checked the small print (as i've been caught out before) it DID NOT say frame wasn't included and now its arrived with no frame! Whic...
S
Stace
trustpilot.com
Sep 30, 2025
Dog plaque
Ordered two dog plaques for Christmas presents. Emailed regarding delivery, and i received a reply within a few hours. Received...
V
Victoria Soormally
trustpilot.com
Sep 30, 2025
Bad experience
Ordered Christmas Eve box and left it in packaging as I had my baby who wasn’t well and in hospital. When I got round to getting it out I noticed that...
P
Pauline
trustpilot.com
Sep 30, 2025
Excellent customer service
Bought 3 Christmas signs for myself and my family. One had a slight spelling mistake on it. I contacted them and they replied wit...
R
Robyne
trustpilot.com
Sep 30, 2025
I absolutely love my weekly planner
I absolutely love my weekly planner - We meal plan for the following week as well as our weekly sch...
C
Consumer
trustpilot.com
Sep 30, 2025
Family sign
I ordered a sign for family and it arrived within a week and was absolutely perfect! When I gave it...
C
Customer
trustpilot.com
Sep 30, 2025
Item still not received!!!@
Ordered item. No contact so I contacted company, they told me a tracking number. I checkef with courier and they had not received item. Emailed compan...
A
Amanda
trustpilot.com
Sep 30, 2025
Hello
Hello . I just wanted to let you know that my board arrived safely . I was thrilled with it and I know my daugh...
M
MALVERN
trustpilot.com
Sep 30, 2025
Extremely unhappy
Please do not order a gift box for your items from this company, I spent £7.95 on a gift box and they either did not send it or...
J
Joyce Treeby
trustpilot.com
Sep 30, 2025
Great customer service and lovely flowers
Great customer service. Both the sunflower teacup and the sunflower/hydrangea basket arrived...
G
Gina
trustpilot.com
Sep 30, 2025
Father’s Day Gift
Amazing gift for my partner from our children, it came so quickly in the post and the seller...
Conclusion
Review content shows a clear pattern: many customers praise product appearance and craftsmanship when items arrive, but a substantial number report failures in delivery and customer contact. Specific issues include missing paid extras (gift boxes or frames), late or undelivered parcels and unresponsiveness to emails. Several reviews also record positive outcomes where the seller provided quick replacements or replies. If you are considering a purchase, check current dispatch times, confirm what is included in the price and allow extra lead time for personalised items. When timely delivery or included presentation (e.g. gift boxes, frames) is critical, contact the seller beforehand and retain order and payment records.