Review content shows a clear pattern: many customers praise product appearance and craftsmanship when items arrive, but a substantial number report failures in delivery and customer contact. Specific issues include missing paid extras (gift boxes or frames), late or undelivered parcels and unresponsiveness to emails. Several reviews also record positive outcomes where the seller provided quick replacements or replies. If you are considering a purchase, check current dispatch times, confirm what is included in the price and allow extra lead time for personalised items. When timely delivery or included presentation (e.g. gift boxes, frames) is critical, contact the seller beforehand and retain order and payment records.
Examples from available reviews (Jul 2022 – Feb 2026).
Delivery delayed by courier but seller communicated well and reshipped.
“The communication with Made with Sparkle was excellent”
Company accepted pre-order, then stopped responding and disappeared.
“all emails are boucning back and the business has disappeared!”
Product arrived unframed despite expectations, making it overpriced.
“now its arrived with no frame!”
Quick response corrected a spelling error and sent a replacement promptly.
“they replied within the hour apologising and a replacement was with me in a few days.”
Delivery and order fulfilment are inconsistent: multiple reports of late, missing or unprocessed orders, though some customers received replacements.
Several customers say they paid for items or extras they did not receive and find product descriptions unclear, reducing perceived value.
When orders arrive as expected customers report useful, well-sized planners and satisfactory boards/signs; a minority find layout or sizing unsuitable.
Craftsmanship and materials are often praised for durability and appearance; isolated reports describe defects, missing paint or incorrect fulfilment.
Many reviewers report no replies, bounced emails or disconnected phone lines; other customers note prompt replies and quick replacements.
Overall impressions are mixed: a sizable set of customers report delivery and support failures, while others praise product quality and service fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company accepted pre-order, then stopped responding and disappeared.
“all emails are boucning back and the business has disappeared!”
Received wrong address plaque and never received promised replacement or refund.
“I received one with the wrong address”
Planner's calendar layout doesn't fit a whole month and refund refused.
“you can’t even fit the whole month in the calendar.”
Paid for a gift box but didn't receive it and messages ignored.
“paid £6.95 for a gift box, which I didn’t get!”
Priority order not dispatched and company failed to respond to contacts.
“No item, no dispatch, no tracking.”
Express order not processed in time, missing the birthday delivery.
“still not here and hasn’t even been processed.”
Necklace not received 12 days after ordering before Christmas.
“Still not received my necklace after 12 days since placing order.”
Delivery delayed by courier but seller communicated well and reshipped.
“The communication with Made with Sparkle was excellent”
Item never delivered and company refused assistance due to strict policy.
“the item never got delivered.”
Product arrived unframed despite expectations, making it overpriced.
“now its arrived with no frame!”
Two dog plaques arrived in good quality within ten days.
“The plaques are just what I wanted.”
Christmas Eve box arrived with missing paint and inadequate response.
“some of the paint was missing from the side.”
Quick response corrected a spelling error and sent a replacement promptly.
“they replied within the hour apologising and a replacement was with me in a few days.”
Large weekly planner fits our meal planning and weekly schedule perfectly.
“I'm so glad I went for the Large option as its perfect for us.”
Sign arrived promptly and was perfect; family delighted with it.
“it arrived within a week and was absolutely perfect!”
Company delayed replacement and failed to provide tracking or timely updates.
“Absolutely dreadful customer service.”
Board arrived safely and the seller handled my query quickly and efficiently.
“my board arrived safely . I was thrilled with it”
Paid for a gift box that was not sent or was poor and no response.
“Please do not order a gift box for your items from this company”
Sunflower teacup and basket arrived beautifully made and very attractive.
“They are absolutely beautiful and so well made.”
Gift arrived quickly and seller provided fast updates; would buy again.
“the seller also responds very fast with updates.”
I recently purchased a personalised gift from Made With Love and Sparkle, and I must say that my experience with them was truly delightful. With years of experience in designing and crafting sentimental presents for all occasions, the family-run business takes pride in creating handcrafted gifts that are not only treated with love but also designed to impress.
What struck me most about this company was their comprehensive range of personalised gifts. From photo frames to wall art, jewellery to home accessories, they have something unique for everyone on your list. What's more is that each item can be tailored to make it even more special! You can add the recipient’s name on the gift, incorporate a special date or even add a very personal message- ensuring your item will be unforgettable.
The quality of craftsmanship is evident as soon as you unbox one of their items. Exquisitely made using high-quality materials ensures longevity and durability- making sure those memories last forever!
In short, if you're searching for something unique – whether it’s for weddings, birthdays or simply just because - look no further than Made With Love & Sparkle! Their heartwarming designs coupled with sleek aesthetics ensures any gift will feel sincere.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Made With Love and Sparkle is an independent online retailer of personalised gifts and home décor. Consumers researching the company typically focus on customisation options, delivery times and customer-support responsiveness. When checking reviews, consider the seller's stated dispatch and returns policies before ordering.