Reviews point to ongoing fulfilment problems. Multiple customers report late or missing deliveries and priority orders that were never processed. Several say they paid for extras that did not arrive and that emails went unanswered. Others describe quick replies, fast replacements, and well-made personalised items. Overall, feedback splits between solid craftsmanship and repeated order-handling failures.
Examples from available reviews (Jul 2022 – Mar 2026).
Company accepted pre-order, then stopped responding and disappeared.
“all emails are boucning back and the business has disappeared!”
Priority order not dispatched and company failed to respond to contacts.
“No item, no dispatch, no tracking.”
Delivery delayed by courier but seller communicated well and reshipped.
“The communication with Made with Sparkle was excellent”
Two dog plaques arrived in good quality within ten days.
“The plaques are just what I wanted.”
Service issues appear most often. Many reviews describe orders that were never sent, express orders that missed deadlines, and items that did not arrive. Several customers say promised replacements or refunds never came.
Value complaints focus on paid extras and orders that fell short of what buyers expected. Multiple reviewers paid for gift-box packing that was not included. Some received items missing expected parts, such as a frame, and said the price felt too high.
User-experience feedback is limited but clear. One reviewer found the planner calendar layout unusable, while another said the large planner suited their week. A few buyers also note items arrived quickly and matched what they ordered.
Many reviewers praise the look and craftsmanship of personalised items. A smaller group reports production issues, including missing paint and items arriving without frames. Overall, strong comments on finish and appearance sit alongside occasional defects.
Communication feedback splits sharply. Several customers report messages being ignored, emails bouncing back, and no replies. Others describe fast responses, apologies, and quick replacements or reshipments.
Reviews show a strong contrast between good products and weak order handling. Multiple one-star accounts about service sit alongside several five-star stories of quick fixes and quality items. The picture divides between happy recipients and customers who ran into fulfilment or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company accepted pre-order, then stopped responding and disappeared.
“all emails are boucning back and the business has disappeared!”
Received wrong address plaque and never received promised replacement or refund.
“I received one with the wrong address”
Planner's calendar layout doesn't fit a whole month and refund refused.
“you can’t even fit the whole month in the calendar.”
Paid for a gift box but didn't receive it and messages ignored.
“paid £6.95 for a gift box, which I didn’t get!”
Priority order not dispatched and company failed to respond to contacts.
“No item, no dispatch, no tracking.”
Express order not processed in time, missing the birthday delivery.
“still not here and hasn’t even been processed.”
Necklace not received 12 days after ordering before Christmas.
“Still not received my necklace after 12 days since placing order.”
Delivery delayed by courier but seller communicated well and reshipped.
“The communication with Made with Sparkle was excellent”
Item never delivered and company refused assistance due to strict policy.
“the item never got delivered.”
Product arrived unframed despite expectations, making it overpriced.
“now its arrived with no frame!”
Two dog plaques arrived in good quality within ten days.
“The plaques are just what I wanted.”
Christmas Eve box arrived with missing paint and inadequate response.
“some of the paint was missing from the side.”
Quick response corrected a spelling error and sent a replacement promptly.
“they replied within the hour apologising and a replacement was with me in a few days.”
Large weekly planner fits our meal planning and weekly schedule perfectly.
“I'm so glad I went for the Large option as its perfect for us.”
Sign arrived promptly and was perfect; family delighted with it.
“it arrived within a week and was absolutely perfect!”
Company delayed replacement and failed to provide tracking or timely updates.
“Absolutely dreadful customer service.”
Board arrived safely and the seller handled my query quickly and efficiently.
“my board arrived safely . I was thrilled with it”
Paid for a gift box that was not sent or was poor and no response.
“Please do not order a gift box for your items from this company”
Sunflower teacup and basket arrived beautifully made and very attractive.
“They are absolutely beautiful and so well made.”
Gift arrived quickly and seller provided fast updates; would buy again.
“the seller also responds very fast with updates.”
I recently purchased a personalised gift from Made With Love and Sparkle, and I must say that my experience with them was truly delightful. With years of experience in designing and crafting sentimental presents for all occasions, the family-run business takes pride in creating handcrafted gifts that are not only treated with love but also designed to impress.
What struck me most about this company was their comprehensive range of personalised gifts. From photo frames to wall art, jewellery to home accessories, they have something unique for everyone on your list. What's more is that each item can be tailored to make it even more special! You can add the recipient’s name on the gift, incorporate a special date or even add a very personal message- ensuring your item will be unforgettable.
The quality of craftsmanship is evident as soon as you unbox one of their items. Exquisitely made using high-quality materials ensures longevity and durability- making sure those memories last forever!
In short, if you're searching for something unique – whether it’s for weddings, birthdays or simply just because - look no further than Made With Love & Sparkle! Their heartwarming designs coupled with sleek aesthetics ensures any gift will feel sincere.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Made With Love and Sparkle runs an online shop selling personalised gifts and home décor. Its website lists products with customisation options and takes online payments through the usual checkout process. Customers choose sizes, styles, or personal text when ordering. The business fulfils orders and uses third-party couriers for delivery. Customers can get in touch via email or an online contact form.