Many shoppers highlight fast delivery, careful packaging, and helpful support. A sizable number of complaints describe items arriving damaged and showing visible manufacturing flaws. Several customers say emails were answered slowly or not at all, and after-sales cases stayed unresolved. Negative reviews also often mention incorrect stock status and delayed shipments.
Examples from available reviews (Apr 2018 – Feb 2026).
Website states items in stock but they are unavailable and emails go unanswered.
“non existent customer service”
Received a chipped componibili and received no response to refund requests.
“I received a componibili on 2 January (order number 400084701) which was chipped and ruined in several places (wondering how on earth this passed quality control)”
Consistently excellent products and helpful customer service, except for carriers.
“The customer service is very helpful as well”
Lamp arrived quickly in good packaging and is great.
“it arrived very fast, the packaging was good and the lamp is great.”
Several reviews mention proactive support that arranged replacements and refunds. Others describe unhelpful staff or no response around premium deliveries and refund requests. Reviews show both solid help and poor follow-through across different orders.
Customers point to competitive pricing, discounts, and occasional compensation vouchers as good value. A few mention added courier fees or duties that lowered value. Some say delays reduced the value, especially when they paid for premium delivery.
Many buyers describe the website as easy to use with a straightforward checkout, and some mention repeat purchases. Several shoppers report accurate lead times and clear courier updates once orders shipped. A distinct group says items listed as in stock were later delayed or unavailable.
Multiple complaints describe goods arriving damaged, weak internal packing, and visible defects. Positive reviews mention well-made items that match the photos and expectations and arrive in good condition. Damage and defects stand out alongside many reports of satisfactory deliveries.
Many reviews mention unanswered emails, missing delivery updates, and difficulty getting a reply from support. A smaller group praises helpful, responsive staff once they make contact. Several customers also report frequent promotional emails and unsubscribe links that do not fully stop them.
Reviews split between smooth, five-star purchases and sharply negative experiences tied to damage, delays, or silence from support. Positive accounts focus on fast delivery and correct orders. Negative ones highlight broken items, wrong stock information, and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · Reviews (2) · Quotes shortened · As of: February 2026
Table arrived scratched and dented; replacement or refund has not arrived.
“very badly packaged table which was scratched and dented on arrival”
Website easy to use and shower delivered quickly and works well.
“Easy to use web site ,fast delivery.”
Items listed in stock shipped quickly with clear courier communication.
“Faultless service, would not hesitate to use them again.”
Website easy to use and shower delivered quickly and works well.
“Easy to use web site ,fast delivery. Shower looks great and works well”
Their customer service was helpful overall and responsive.
“Helpful customer service”
Mirror arrived cracked and replacement, refund, and communication were delayed.
“I ordered a mirror and it arrived with 2 cracks on June 19..”
Ordered Nardi garden furniture; delivery was timely and well packed.
“All delivered correctly on time, carefully packed.”
Support organised a replacement top unit after a small clip broke.
“Made in Design support organised for a complete new top unit to be shipped direct to me.”
Products arrived well packaged with accurate lead times and helpful service.
“lead times are as described online”
Fast delivery and a good discount.
“fast delivery and good discount”
Beautiful glass candleholders arrived quickly and were well packed.
“I absolutely love the glass candleholders I bought, So beautiful!”
Light is adorable and exactly matched expectations.
“The light is adorable and exactly what we wanted.”
Very good products, delivery and customer service.
“Very good products, delivery and the customer service.”
Unsubscribed but keeps receiving promotional emails despite attempts to stop.
“they keep sending emails almost everyday.”
Rug shown in stock but delivery was delayed and supplier blamed.
“the rug won't arrive until Mid-May!”
Phil provided outstanding and helpful customer support throughout the issue.
“Phil has been an amazing member of staff to communicate with.”
Multiple orders generally went smoothly and support helped with replacements.
“It's my 5th order here and everytime it went smoothly.”
Product colour did not match the website description and was disappointing.
“The colour of the product did not match the description and image on the website.”
Garden table arrived damaged after long wait and poor customer service.
“DO NOT USE THSI COMPANY.”
Competitive prices and a very quick delivery.
“Good prices and a very quick delivery Thank you Elisabetta”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Made In Design runs an online store focused on designer furniture, lighting, and home accessories. The site uses product photos, technical specs, and brand names so buyers can compare options. Customers can order one item or larger furniture sets online and choose delivery services at checkout. The retailer serves several European markets and offers customer service by email and phone for order questions. Product pages usually list dimensions and materials to support selection and installation decisions.