Several reviewers praise quick, helpful online sales support. Others report large fabric tears in coats and bags within one to three years. At least one customer noted no post-sale follow-up or maintenance advice. Ratings show a clear divide between strong sales help and worries about durability.
Examples from available reviews (Dec 2021 – Mar 2026).
Received excellent online customer service and helpful communication.
“Received excellent customer service buying online (Juan C.)”
Coat developed a large defective tear in under three years.
“large defective tear has appeared on the front side of the coat.”
Expensive backpack developed a major tear after a year.
“a major defective tear has emerged on the bag's front side.”
Company failed to provide follow-up communication or maintenance guidance.
“Absolutely appalled by their lack of interest to follow up on customer care.”
One review specifically praises excellent online customer service (Juan C.). No other reviews mention in-store help or repair support. That positive service note stands out from the other themes.
One reviewer called a backpack expensive and also reported a major tear after a year. Price comes up only rarely. In the reviews with durability problems, the damage directly reduces perceived value.
One buyer described an easy online purchase and helpful staff during the sale. Others wrote about frustration when items failed and when there was no follow-up care. The gap between a smooth purchase and post-purchase issues shapes overall impressions.
Two separate reviews report major tears on the front of items, one within a year and another in under three years. These accounts point to material failure, not minor wear. No reviews describe items holding up well over the long term.
One review praises clear communication during an online purchase. Another says there was no follow-up or maintenance guidance after the sale. Both appear, so communication varies between reviewers.
Reviews divide between very positive buying interactions and strong disappointment with durability and post-sale care. Ratings range from very high to very low, matching that split. Most negative feedback centres on tears, while praise focuses on sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company failed to provide follow-up communication or maintenance guidance.
“Absolutely appalled by their lack of interest to follow up on customer care.”
Received excellent online customer service and helpful communication.
“Received excellent customer service buying online (Juan C.)”
Coat developed a large defective tear in under three years.
“large defective tear has appeared on the front side of the coat.”
I purchased an expensive Olive Nylon Porter Laptop Backpack from the web store Mackintosh.
I assumed I'd get a durable bag that would last for years.
After more than a year, a major defective tear has emerged on the bag's front side.
I called their customer service department with the intention of obtaining a warranty repair or some form of reimbursement.
All I received were directions to either ship the bag to the UK for an assessment at my expense or contact the shop, neither of which is helpful.
Mackintosh appears to value quality, with the majority of its products being handcrafted, but you can easily find a higher-quality bag at your local grocery.
Avoid Mackintosh to avoid a costly disappointment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mackintosh designs, makes, and sells outerwear and related accessories. It offers coats, jackets, and bags in stores and through its online shop. Product pages usually list materials, sizing, and care instructions. Customers can buy directly online or via authorised retailers.