Reviews show a mix of outcomes: two customers reported significant tears within one to three years and found warranty or repair routes required customer-paid assessment or return shipping. Conversely, another buyer described fast, helpful email support and a smooth online purchase with promotional savings. If considering a Mackintosh purchase, check the item’s warranty terms, ask how repairs are handled and whether return shipping is charged. Inspect materials and seams in person where possible, and confirm retailer versus manufacturer repair responsibilities before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
Expensive backpack developed a major tear after a year.
“a major defective tear has emerged on the bag's front side.”
Coat developed a large defective tear in under three years.
“large defective tear has appeared on the front side of the coat.”
Received excellent online customer service and helpful communication.
“Received excellent customer service buying online (Juan C.)”
Two reviewers report unsatisfactory warranty responses and requests to ship items at customer expense; one reviewer describes prompt, helpful in‑store email support.
Some buyers report early material failures that make purchases feel poor value, while another buyer notes savings from sale pricing and a promo code.
Mixed buying experiences: one customer called the online purchase a pleasure, two others report disappointment after garments developed tears within a few years.
Multiple reviews describe large tears emerging within one to three years of use, contrasted by a different reviewer who praises previous purchases as favourites.
One reviewer highlights quick, helpful email replies from a named agent; two reviewers describe communications that only directed them to pay for return assessment.
Overall impressions vary: one positive online purchase with good service, but two reviews warn of costly disappointment due to durability and warranty handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company failed to provide follow-up communication or maintenance guidance.
“Absolutely appalled by their lack of interest to follow up on customer care.”
Received excellent online customer service and helpful communication.
“Received excellent customer service buying online (Juan C.)”
Coat developed a large defective tear in under three years.
“large defective tear has appeared on the front side of the coat.”
I purchased an expensive Olive Nylon Porter Laptop Backpack from the web store Mackintosh.
I assumed I'd get a durable bag that would last for years.
After more than a year, a major defective tear has emerged on the bag's front side.
I called their customer service department with the intention of obtaining a warranty repair or some form of reimbursement.
All I received were directions to either ship the bag to the UK for an assessment at my expense or contact the shop, neither of which is helpful.
Mackintosh appears to value quality, with the majority of its products being handcrafted, but you can easily find a higher-quality bag at your local grocery.
Avoid Mackintosh to avoid a costly disappointment.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mackintosh is a British heritage outerwear brand known for waterproof coats and weatherproof garments. The label sells coats, accessories and related items through its own online store and via retail partners. Consumers searching reviews typically look for durability, service and repair support for premium outerwear.