Reviews Analysed
3
We Collect & Analyse Reviews
Mackintosh
Experiences & Reviews
Mackintosh is a British heritage outerwear brand known for waterproof coats and weatherproof garments. The label sells coats, accessories and related items through its own online store and via retail partners. Consumers searching reviews typically look for durability, service and repair support for premium outerwear.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
13d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Two reviewers report unsatisfactory warranty responses and requests to ship items at customer expense; one reviewer describes prompt, helpful in‑store email support.
Share
Weak
17%
💰
Value for money
Some buyers report early material failures that make purchases feel poor value, while another buyer notes savings from sale pricing and a promo code.
Share
Weak
16%
⚡
User experience
Mixed buying experiences: one customer called the online purchase a pleasure, two others report disappointment after garments developed tears within a few years.
Share
Weak
16%
🔧
Product quality
Multiple reviews describe large tears emerging within one to three years of use, contrasted by a different reviewer who praises previous purchases as favourites.
Share
Weak
17%
📞
Communication
One reviewer highlights quick, helpful email replies from a named agent; two reviewers describe communications that only directed them to pay for return assessment.
Share
Weak
17%
⭐
Overall experience
Overall impressions vary: one positive online purchase with good service, but two reviews warn of costly disappointment due to durability and warranty handling.
Share
Weak
17%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (December 2021 – September 2025).
Olive Nylon Porter Laptop Backpack
"
I purchased an expensive Olive Nylon Porter Laptop Backpack from the web store Mackintosh.
I assumed I'd get a durable bag that would last for years.
After more than a year, a major defective tear has emerged on the bag's front side.
I called their customer service department with the intention of obtaining a warranty repair or some form of reimbursement.
All I received were directions to either ship the bag to the UK for an assessment at my expense or contact the shop, neither of which is helpful.
Mackintosh appears to value quality, with the majority of its products being handcrafted, but you can easily find a higher-quality bag at your local grocery.
Avoid Mackintosh to avoid a costly disappointment.
"
Dellah Martinez
Collected.reviews
Dec 04, 2021
Featured for: Repeats durability and service issues
Appalling quality paired with similar customer service
"I bought a fairly expensive bonded cotton Mackintosh coat thinking I'd get a quality garment for years to come. Now less than three years after a larg..."
Samuel
Trustpilot
Sep 30, 2025
Featured for: Similar negative durability and service
Received excellent customer service…
"Received excellent customer service buying online (Juan C.) excellent communication & quick to reply to my email & help with my order. This was first..."
MR MATTHEW MCCORMICK
Trustpilot
Sep 30, 2025
Featured for: Positive service and purchase experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
MR MATTHEW MCCORMICK
trustpilot.com
Sep 30, 2025
Received excellent customer service…
Received excellent customer service buying online (Juan C.) excellent communication & quick to reply to my email & help with my order. This was first...
S
Samuel
trustpilot.com
Sep 30, 2025
Appalling quality paired with similar customer service
I bought a fairly expensive bonded cotton Mackintosh coat thinking I'd get a quality garment for years to come. Now less than three years after a larg...
D
Dellah Martinez
Collected.reviews
Dec 04, 2021
Olive Nylon Porter Laptop Backpack
I purchased an expensive Olive Nylon Porter Laptop Backpack from the web store Mackintosh.
I assumed I'd get a durable bag that would last for years.
After more than a year, a major defective tear has emerged on the bag's front side.
I called their customer service department with the intention of obtaining a warranty repair or some form of reimbursement.
All I received were directions to either ship the bag to the UK for an assessment at my expense or contact the shop, neither of which is helpful.
Mackintosh appears to value quality, with the majority of its products being handcrafted, but you can easily find a higher-quality bag at your local grocery.
Avoid Mackintosh to avoid a costly disappointment.
Conclusion
Reviews show a mix of outcomes: two customers reported significant tears within one to three years and found warranty or repair routes required customer-paid assessment or return shipping. Conversely, another buyer described fast, helpful email support and a smooth online purchase with promotional savings. If considering a Mackintosh purchase, check the item’s warranty terms, ask how repairs are handled and whether return shipping is charged. Inspect materials and seams in person where possible, and confirm retailer versus manufacturer repair responsibilities before buying.