Many reviewers describe fast collections, straightforward shipping, and quick payments. A large share praise competitive, often top-market valuations. Fewer reviews mention big price drops after inspection, unexplained deductions, or missed collections. A small number also report poor or unresponsive courier and support experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Offered best price and completed collection and payment quickly.
“They offered the best price for my 2013 MacBook Air compared to other popular websites and even eBay.”
Smooth process from collection to payout and highly recommended.
“The whole process worked smoothly from the speedy collection to payout.”
Received much lower revised offers and long grading turnaround.
“they came back with a ludicrous revised offer of £208!”
Collection missed, customer service unresponsive and quote drastically reduced.
“they forgot to book the collection”
Many reviewers mention quick collections and on-time payouts. A smaller set describe service issues, including missed collections and courier problems.
Many customers point to competitive valuations and offers that meet or beat the initial quote. Several low-rated reviews report large post-inspection reductions, specific deductions, and longer grading times.
Customers often describe an easy start-to-finish process, with simple booking, provided packaging, and fast inspections. A few ask for clearer updates during testing, saying visibility is limited at that stage.
Reviews rarely discuss product or refurbishment quality. When they do, they focus on grading results and condition-based changes to the offer rather than performance after resale.
Most reviews describe fast, clear, responsive communication. Others report poor service, unclear deductions, and slow updates, showing uneven response quality.
Overall feedback leans toward efficient transactions and dependable payment for most sellers. However, standout complaints about offer cuts and failed collections sharply contrast with the highest-rated experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My experience with Mac Back was fantastic.
I had two MacBack to sell and received prices from various places.
Macback was the highest by 70 percent !!!
I accepted their offer immediately and within 12 hours both Macbacks were picked up at my place.
I was able to sell my old Mac back Air today for $278.00 for a rapid turnaround.
I had not used the laptop in over a year.
My main reason for selling it was because I needed the money to buy a new MacBook Pro.
I found Mac back on my online search and they looked to be the only site that offered free delivery both ways.
I received an email within an hour of them receiving my laptop alerting me of their analysis of its condition and what thank you very much Mac back!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MacBack buys used Apple devices such as MacBooks, iMacs, and MacBook Airs. It provides online valuations and takes seller submissions through a web form. MacBack arranges courier collection, inspects the devices on arrival, and pays sellers. The company then refurbishes units, recovers parts, or recycles them securely. Its site lists supported models, condition rules, and ways to contact support.