Reviews Analysed
21
We Collect & Analyse Reviews
Luxe To Kill
Experiences & Reviews
Luxe To Kill is a fashion label and online retailer focusing on contemporary apparel and footwear, operating primarily through its e-commerce store and social channels. Consumers typically look for information on product quality, sizing, delivery and customer service when researching the brand. Reviews and third‑party feedback are often used to verify fulfilment, returns handling and product durability before purchase. This summary helps readers evaluate recent customer reports and common experience themes.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
19d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Mixed delivery and fulfilment reports: several customers had quick exchanges and timely delivery, while multiple recent reviews report cancellations, delays and unfulfilled orders.
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Mixed
15%
💰
Value for money
Some reviewers describe good quality and reasonable prices, while others report losing money due to denied refunds or unreturned orders following returns.
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Mixed
8%
⚡
User experience
Very limited data: one reviewer mentioned fit/length issues on a shorter frame; no broader pattern on site or app usability is available.
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Mixed
2%
🔧
Product quality
Most reviewers who mention product quality describe durable materials and good construction (shoes, boots, jeans); one review reported poor quality and an odour issue.
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Strong
15%
📞
Communication
Many customers report fast, helpful replies (some name a staff member, Anais), but several recent complaints cite no responses and failed refund communications.
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Mixed
26%
⭐
Overall experience
Overall experiences are mixed: numerous positive accounts of service and product quality contrast with a cluster of recent complaints about non‑fulfilment and refunds.
Share
Mixed
34%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
amazing customer service
"5* Excellent customer service, fast replies and resolved my issue quickly. Love the..."
Lucy
Trustpilot
Sep 30, 2025
Featured for: positive service and product quality
Do Not order from them
"They have gone into liquidation… I ordered from them, returned the order, had zero communication from them. When contacted them I was told there’s not..."
Emma
Trustpilot
Sep 30, 2025
Featured for: liquidation, no refund, no communication
Haven't received my parcel yet
"Haven't received my parcel yet. Deliveryvstated 2-3 working days and it’s been over a week. Understand they are closing down and have high volume of s..."
Cassie Bristol
Trustpilot
Sep 30, 2025
Featured for: delivery delay and potential closure
Satisfied Customer
"I recently purchased a few items from Luxe To Kill and I have to say, their quality is impressive. As someone who is dedicated to supporting slow fashion brands and ethical practices when it comes to clothing, I was pleased to see that this company shares those same values. The pieces themselves are well-made and feel durable--I know they'll last me for a long time. The fact that the brand is also vegan adds an extra layer of appeal for me personally, but regardless of dietary choices it's nice to know where my clothes are coming from. Shipping was fast as promised, which made the experience even better overall. Luxe To Kill seems like a great option for anyone who wants fashionable clothing without sacrificing their values or contributing negatively toward fast fashion culture. Overall, I'm happy with my purchase and will definitely be considering buying more in the future."
Jessyca
Collected.reviews
Sep 23, 2022
Featured for: mentions slow fashion, vegan, quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mimoza De Rossi
trustpilot.com
Sep 30, 2025
refused refund unlike other companies like plt, shein, etc
After sharing my experience at the hospital with the company, I was disheartened to learn that Luxe to Kill denied my request for a refund, le...
D
Daichi Gomismendy
trustpilot.com
Sep 30, 2025
I placed an order on 21June and until…
I placed an order on 21June and until now I haven’t hear from them since I been sending them email messages...
R
Rhia stewart
trustpilot.com
Sep 30, 2025
I placed an order on 23rd April and…
I placed an order on 23rd April and have hear nothing from them since. The brand contin...
C
Cassie Bristol
trustpilot.com
Sep 30, 2025
Haven't received my parcel yet
Haven't received my parcel yet. Deliveryvstated 2-3 working days and it’s been over a week. Understand they are closing down and have high volume of s...
C
Celine Remice
trustpilot.com
Sep 30, 2025
Best brand out there
Lux to kill don't get thr credit they deserve! This brand quality especially the shoes and boots are amazing, I'v...
E
Ellie Street
trustpilot.com
Sep 30, 2025
Unreliable
Made an order. After a week didn’t hear anything and then got a mail Ad...
E
Emma
trustpilot.com
Sep 30, 2025
Do Not order from them
They have gone into liquidation… I ordered from them, returned the order, had zero communication from them. When contacted them I was told there’s not...
M
MSR
trustpilot.com
Sep 30, 2025
Amazing experience
Amazing experience, I made an error with my order and emailed the customer service team, whom t...
N
Natural Nice
trustpilot.com
Sep 30, 2025
Excellent quality and good value for…
Excellent quality and...
H
Hayley Hall
trustpilot.com
Sep 30, 2025
I ordered two skirts from luxe to kill
I ordered two skirts from luxe to kill. After I had purchased I realised I had ordered one in the wrong size. I emailed hoping that it could be c...
L
Lara Moore
trustpilot.com
Sep 30, 2025
Clothes just different however my…
Clothes just different however my recent purchase was a bit l...
l
líana .
trustpilot.com
Sep 30, 2025
Great customer service.
I received great customer service by a staff member called Anais, they made my process easy...
E
Elizabeth Cano
trustpilot.com
Sep 30, 2025
I love everything about this brand
I love everything about this brand. They have Excellent service, fast replies and resolved any concern quickly. The quality...
K
Katelin
trustpilot.com
Sep 30, 2025
Love the style of the clothes
Love the style of the clothes. Great quality. And...
D
Drew Wilson
trustpilot.com
Sep 30, 2025
Great customer service!
Ordered a pair of jeans, which were too big so requested an exchange. I was updated when the return was received but did not receive...
E
Elaine Delaney
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service. Real...
L
Lucy
trustpilot.com
Sep 30, 2025
amazing customer service
5* Excellent customer service, fast replies and resolved my issue quickly. Love the...
R
Rosie Carlin
trustpilot.com
Sep 30, 2025
Customer service fantastic
Customer service fantastic, Anais helped me with an exchange with the original price I paid....
C
Cleo Johnson
trustpilot.com
Sep 30, 2025
Amazing
Amazing, fast response and del...
P
Pip
trustpilot.com
Sep 30, 2025
Poor quality clothes
Poor quality clothes, smell like fish, customer...
Conclusion
Customer feedback shows two clear patterns: many reviewers praise product quality and responsive customer service (several note fast replies and same‑day resolution). At the same time, a group of recent reviews report order non‑fulfilment, cancelled orders, denied refunds and lack of replies, sometimes linked to liquidation or closure claims. If you are considering a purchase, check current fulfilment status and use payment protection (for example PayPal) where available. Expect that product quality is often praised, but weigh that against recent reports about returns and refunds before ordering.