Customer feedback shows two clear patterns: many reviewers praise product quality and responsive customer service (several note fast replies and same‑day resolution). At the same time, a group of recent reviews report order non‑fulfilment, cancelled orders, denied refunds and lack of replies, sometimes linked to liquidation or closure claims. If you are considering a purchase, check current fulfilment status and use payment protection (for example PayPal) where available. Expect that product quality is often praised, but weigh that against recent reports about returns and refunds before ordering.
Examples from available reviews (Sep 2022 – Feb 2026).
Excellent customer service resolved issue quickly; product quality praised.
“5* Excellent customer service, fast replies and resolved my issue quickly.”
Company in liquidation gave no communication or refund after returns.
“So now I have no clothes, and no refund.”
Parcel delayed beyond promised 2–3 working days; tracking shows it's on the way.
“Haven't received my parcel yet.”
Quality pieces and fast shipping; brand aligns with ethical values.
“their quality is impressive.”
Mixed delivery and fulfilment reports: several customers had quick exchanges and timely delivery, while multiple recent reviews report cancellations, delays and unfulfilled orders.
Some reviewers describe good quality and reasonable prices, while others report losing money due to denied refunds or unreturned orders following returns.
Very limited data: one reviewer mentioned fit/length issues on a shorter frame; no broader pattern on site or app usability is available.
Most reviewers who mention product quality describe durable materials and good construction (shoes, boots, jeans); one review reported poor quality and an odour issue.
Many customers report fast, helpful replies (some name a staff member, Anais), but several recent complaints cite no responses and failed refund communications.
Overall experiences are mixed: numerous positive accounts of service and product quality contrast with a cluster of recent complaints about non‑fulfilment and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company denied refund after hospital experience, leaving customer out of pocket.
“Luxe to Kill denied my request for a refund”
Ordered on 21 June and received no replies; contacted PayPal.
“I placed an order on 21June and until now I haven’t hear from them”
Ordered on 23 April but received no updates while brand advertised sales.
“I placed an order on 23rd April and have hear nothing from them since”
Parcel delayed beyond promised 2–3 working days; tracking shows it's on the way.
“Haven't received my parcel yet.”
Reviewer praises excellent shoe and boot quality and stylish range.
“the shoes and boots are amazing”
Order cancelled erroneously after no updates; reviewer calls it bad practice.
“my order has been cancelled as per my request”
Company in liquidation gave no communication or refund after returns.
“So now I have no clothes, and no refund.”
Customer service replied within 24 hours and resolved an ordering error.
“responded in less than 24 hours and solved my problem.”
Product described as excellent quality and good value for money.
“Excellent quality and good value for money”
Customer service (Anais) promptly changed a size request in one email.
“The issue was sorted within the same email!”
Styles are nice but a recent purchase was too long on a 5'3 frame.
“my recent purchase was a bit long on my 5”3 frame!”
Staff member Anais provided easy, quick and hassle-free customer service.
“made my process easy and quick without any hassle or stress.”
Reviewer praises excellent service, fast replies, and great clothing quality.
“They have Excellent service, fast replies and resolved any concern quickly.”
Reviewer loves style, praises garment quality and helpful customer service.
“Great quality.”
Customer service replied same day and exchange arrived three days later.
“They replied the same day and I received my exchange 3 days later.”
Customer service was excellent, very fast and helpful.
“Excellent customer service.”
Excellent customer service resolved issue quickly; product quality praised.
“5* Excellent customer service, fast replies and resolved my issue quickly.”
Anais provided a helpful exchange at the original price; reviewer will reorder.
“Customer service fantastic, Anais helped me with an exchange with the original price I paid.”
Customer service responded quickly and resolved the issue immediately.
“Amazing, fast response and delt with my issue straight away.”
Clothes reportedly poor quality and smell, and customer service did not reply.
“Poor quality clothes, smell like fish, customer service has not responded to me once in weeks.”
I recently purchased a few items from Luxe To Kill and I have to say, their quality is impressive. As someone who is dedicated to supporting slow fashion brands and ethical practices when it comes to clothing, I was pleased to see that this company shares those same values.
The pieces themselves are well-made and feel durable--I know they'll last me for a long time. The fact that the brand is also vegan adds an extra layer of appeal for me personally, but regardless of dietary choices it's nice to know where my clothes are coming from.
Shipping was fast as promised, which made the experience even better overall. Luxe To Kill seems like a great option for anyone who wants fashionable clothing without sacrificing their values or contributing negatively toward fast fashion culture.
Overall, I'm happy with my purchase and will definitely be considering buying more in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luxe To Kill is a fashion label and online retailer focusing on contemporary apparel and footwear, operating primarily through its e-commerce store and social channels. Consumers typically look for information on product quality, sizing, delivery and customer service when researching the brand. Reviews and third‑party feedback are often used to verify fulfilment, returns handling and product durability before purchase. This summary helps readers evaluate recent customer reports and common experience themes.