Many reviewers praise quick, personal customer support and long-lasting clothing. Several also mention fast exchanges and swift order fixes. Another set of customers report no replies, cancelled orders, and refunds being refused. Overall, reviews split sharply between praise for speedy help and complaints about unresolved service problems.
Examples from available reviews (Sep 2022 – Mar 2026).
Customer service replied within 24 hours and resolved an ordering error.
“responded in less than 24 hours and solved my problem.”
Company denied refund after hospital experience, leaving customer out of pocket.
“Luxe to Kill denied my request for a refund”
Ordered on 21 June and received no replies; contacted PayPal.
“I placed an order on 21June and until now I haven’t hear from them”
Clothes reportedly poor quality and smell, and customer service did not reply.
“Poor quality clothes, smell like fish, customer service has not responded to me once in weeks.”
Many five-star reviews describe quick, helpful support where one staff member resolves the issue. Several negative reviews describe cancelled orders, refused refunds, and no follow-up after returns. These problems show up at multiple points, including ordering, cancellations, and refund handling after returns.
Several reviewers say the quality feels like good value and that they would buy again. Most value comments appear alongside high ratings and notes about materials and build. Direct complaints about value appear in only a small number of reviews.
Many reviews tie the experience to how orders were handled and how delivery updates were communicated, ranging from praise for fast exchanges to complaints about delays or missing updates. Sizing and fit concerns come up occasionally, including notes about garment length. A small group say they contacted payment providers after getting no response.
Many reviews compliment the quality, style, and construction of the clothing and shoes. A smaller but noticeable group report poor fabric quality and a bad smell. Positive comments about quality appear more often than negative ones.
Many customers mention replies the same day or within 24 hours, with help from a specific staff member. Others report weeks without a reply and no communication at all. Among these cases are mentions of escalating to PayPal or references to liquidation.
High ratings focus on fast support and well-made products. Low ratings focus on unresolved refunds, cancelled orders, and silence from the company. Overall, experiences look polarised, depending on whether orders and issues were actually resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company denied refund after hospital experience, leaving customer out of pocket.
“Luxe to Kill denied my request for a refund”
Ordered on 21 June and received no replies; contacted PayPal.
“I placed an order on 21June and until now I haven’t hear from them”
Ordered on 23 April but received no updates while brand advertised sales.
“I placed an order on 23rd April and have hear nothing from them since”
Parcel delayed beyond promised 2–3 working days; tracking shows it's on the way.
“Haven't received my parcel yet.”
Reviewer praises excellent shoe and boot quality and stylish range.
“the shoes and boots are amazing”
Order cancelled erroneously after no updates; reviewer calls it bad practice.
“my order has been cancelled as per my request”
Company in liquidation gave no communication or refund after returns.
“So now I have no clothes, and no refund.”
Customer service replied within 24 hours and resolved an ordering error.
“responded in less than 24 hours and solved my problem.”
Product described as excellent quality and good value for money.
“Excellent quality and good value for money”
Customer service (Anais) promptly changed a size request in one email.
“The issue was sorted within the same email!”
Styles are nice but a recent purchase was too long on a 5'3 frame.
“my recent purchase was a bit long on my 5”3 frame!”
Staff member Anais provided easy, quick and hassle-free customer service.
“made my process easy and quick without any hassle or stress.”
Reviewer praises excellent service, fast replies, and great clothing quality.
“They have Excellent service, fast replies and resolved any concern quickly.”
Reviewer loves style, praises garment quality and helpful customer service.
“Great quality.”
Customer service replied same day and exchange arrived three days later.
“They replied the same day and I received my exchange 3 days later.”
Customer service was excellent, very fast and helpful.
“Excellent customer service.”
Excellent customer service resolved issue quickly; product quality praised.
“5* Excellent customer service, fast replies and resolved my issue quickly.”
Anais provided a helpful exchange at the original price; reviewer will reorder.
“Customer service fantastic, Anais helped me with an exchange with the original price I paid.”
Customer service responded quickly and resolved the issue immediately.
“Amazing, fast response and delt with my issue straight away.”
Clothes reportedly poor quality and smell, and customer service did not reply.
“Poor quality clothes, smell like fish, customer service has not responded to me once in weeks.”
I recently purchased a few items from Luxe To Kill and I have to say, their quality is impressive. As someone who is dedicated to supporting slow fashion brands and ethical practices when it comes to clothing, I was pleased to see that this company shares those same values.
The pieces themselves are well-made and feel durable--I know they'll last me for a long time. The fact that the brand is also vegan adds an extra layer of appeal for me personally, but regardless of dietary choices it's nice to know where my clothes are coming from.
Shipping was fast as promised, which made the experience even better overall. Luxe To Kill seems like a great option for anyone who wants fashionable clothing without sacrificing their values or contributing negatively toward fast fashion culture.
Overall, I'm happy with my purchase and will definitely be considering buying more in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luxe To Kill is an online fashion retailer selling clothing and footwear. The website has product pages with descriptions, size guidance, and images for dresses, coats, and shoes. Customers order through the online store and pay using standard online payment methods. The company offers returns and exchanges and provides customer support through channels such as email and social media.