Feedback swings between standout support from individual agents and repeated breakdowns in orders, returns, and product consistency. Many reviews praise named staff for fast, helpful fixes. Separately, customers often criticise fulfilment, returns, and uneven quality between batches. Overall, service feels inconsistent across delivery, returns, and products.
Examples from available reviews (Dec 2021 – Mar 2026).
Real-hair extensions matted, frizzed and looked poor in mid-lengths and ends.
“they matte, hang with gaps, go bitty at the mid lengths and ends, frizz ridiculously easily.”
Paid for next day delivery but received no tracking or responses.
“It says my fulfilment status is still unfulfilled”
Faheen provided exceptional, responsive service and ensured smooth handling.
“Faheen was amazing! Exceptional customer service from start to finish.”
Olivia resolved the issue and sent a replacement without hesitation.
“Olivia sorted my issue out & sent a replacement without any hesitation,”
Several reviews name agents such as Faheen, Olivia, and Dominic for quick, patient, and detailed help that solved problems. Other customers say returns were blocked and refunds held back after the wrong items arrived. Praise for individual support shows up more often than clear examples of returns being completed smoothly.
Some customers paid extra for premium services like next-day delivery, then got no tracking or experienced delayed dispatch. Others said quality varied too much, which lowered the sense of value. One mid-score review mentions express postage arriving late, while noting the item itself was not damaged.
Multiple reviews mention returns portals that did not work and emails that went unanswered during returns or replacements. Others describe reaching staff and getting quick, straightforward help, including immediate replacements. Most friction appears around automated tools and fulfilment steps.
Reviews split sharply on hair quality. Some customers describe thick, soft human-hair pieces and say they buy again. Just as many report matting, frizz, a synthetic feel, and shedding after little use.
Many reviewers say messages went unanswered and orders still showed as unfulfilled even after payment. Others report fast, personal replies, colour-matching advice from named advisers, and fixes handled through direct messaging. The pattern points to strong one-to-one replies but weaker central communication systems.
Experiences often fall into two extremes: excellent personal support or operational problems with fulfilment and returns. Positive reviews usually focus on staff stepping in and resolving issues. Negative reviews concentrate on tracking, returns handling, and uneven product batches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I ordered a ponytail extension and paid for express shipping. After this was arranged, I received an email stating that the ponytail would be delivered in 3 days. Due to it being for my daughter's outfit for a special occasion, this wasn't good enough. I emailed them back asking for an earlier delivery time and I had no reply. The ponytail arrived 3 days late and I didn't receive anything to say sorry as promised. I felt disappointed and wished I could have used the regular shipping method and saved my pounds. Though the ponytail was in perfect condition and my daughter looks gorgeous, I don't think I am gonna order anything from this company in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LullaBellz sells hair extensions and hair accessories online. The range often includes clip-ins, ponytails, tape-ins, and both human and synthetic options. Product pages usually show lengths, weights, and shade guides to help customers choose colours. The business runs an e-commerce store with checkout, shipping choices, and a customer service team available through standard contact channels.