Reviews show a split experience. Many customers praise prompt, personal support (several name Olivia or Dominic) and positive results with synthetic extensions and shade matching. However, a noticeable group report unresolved returns, broken returns pages, poor responses to emails and some low‑quality products, particularly in human‑hair purchases. Consumers should check the returns and refund terms and confirm shade matching with support before purchasing. Where quick service matters, cite the specific support channel (WhatsApp) and keep order and returns documentation.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer describes poor returns handling and says refund was withheld.
“Awful returns and customer service.”
Initial email issues were resolved quickly via WhatsApp by Olivia.
“Olivia sorted my query straight away through WhatsApp.”
Paid for human hair extensions but quality resembled synthetic Barbie hair.
“the quality is terrible – the hair looks like Barbie doll hair, not real human hair as advertised.”
Long-term user praises product quality and styling versatility.
“I have been using LullaBellz for a good few years now.”
Most reviewers describe quick problem resolution and replacements, though a minority report late dispatches, cancelled requests and unmet promises.
Some customers note discounts, but several report unexpected return costs, withheld refunds or feeling charged unfairly after returns.
Many praise the colour‑match service and convenience of styling; others report broken returns pages, repeated mismatches and frustrating order handling.
Numerous users praise synthetic extensions for colour match and reuse; other customers report frizzing, shedding or low quality, especially for some human‑hair purchases.
Several reviews name staff (Olivia, Dominic) for fast, personal replies via WhatsApp; contrasting reports describe ignored emails and slow or no responses.
Many repeat customers report satisfaction and resolved issues; detractors cite unresolved returns, product quality problems and poor support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered a ponytail extension and paid for express shipping. After this was arranged, I received an email stating that the ponytail would be delivered in 3 days. Due to it being for my daughter's outfit for a special occasion, this wasn't good enough. I emailed them back asking for an earlier delivery time and I had no reply. The ponytail arrived 3 days late and I didn't receive anything to say sorry as promised. I felt disappointed and wished I could have used the regular shipping method and saved my pounds. Though the ponytail was in perfect condition and my daughter looks gorgeous, I don't think I am gonna order anything from this company in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LullaBellz is an online retailer of hair extensions and hair accessories sold direct to consumers. The company offers a range of clip-in and wearable hair products via an e-commerce platform and operates customer support and returns processes for online orders.