Reviews show a pattern of generally praised product quality and effective problem resolution in many cases. Shipping experiences are inconsistent: some customers report fast international delivery while others experienced significant delays or lost parcels. Communication varies — several reviewers note friendly, helpful support, but a subset describe slow or non-specific replies that required follow-up. If you plan to buy, check estimated delivery times, tracking options and the store's return/postage policy before completing your order.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery was delayed and customer service was unresponsive, causing frustration.
“The company's customer service was not very cooperative either.”
Customer service ignored key requests and shipping was significantly delayed.
“your item will be with you soon, please see the tracking”
Package was lost but company promptly sent a replacement.
“My package was lost in transit, but luksus sent a new package directly!”
Excellent customer service and good products at good prices.
“Simply the best customer service and the products are great and good price”
Shipping and fulfilment are inconsistent: several reviewers report fast dispatches or reshipments, while others experienced long delays before a resolution was provided.
Some reviewers describe good product prices, but multiple complaints centre on high or non-refundable shipping fees that affected perceived value.
No reviewers specifically evaluated the website or app interface; there is insufficient data to assess site usability or checkout experience.
Several reviewers praise product quality and the availability of Danish brands, noting items as well made and not readily found elsewhere in the UK.
Customer support reports vary: many reviewers describe helpful, friendly responses and problem resolution, while others report ignored questions or slow replies.
Most reviewers report a positive overall experience driven by product quality and eventual issue resolution; a minority report delivery or service frustrations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast shipping and prompt dispatch, though US shipping was expensive.
“The shipping to the US was expensive but so fast.”
Customer service ignored key requests and shipping was significantly delayed.
“your item will be with you soon, please see the tracking”
Great quality and favourite Danish brands unavailable elsewhere in the UK.
“favorite Danish brands that I wasn't able to find elsewhere in the UK”
Package was lost but company promptly sent a replacement.
“My package was lost in transit, but luksus sent a new package directly!”
Excellent customer service and good products at good prices.
“Simply the best customer service and the products are great and good price”
Customer service supported an issue one year after purchase with a smile.
“The customer service is amazing.”
Initial customer service disappointment was resolved and issues handled.
“With a great selection of clothes and a variety of brands”
Very nice webshop with great quality and world-class customer service.
“World-Class Customer service”
We had a bad experience with Luksusbaby and we would not recommend anyone to purchase from them. We ordered the Birthday Train and Backpack for our son. We wanted to give it to him for his 3rd Birthday. Initially the process was fine, but we ended up being frustrated because it took so long for delivery. The company's customer service was not very cooperative either. They did not respond to our queries about the status of the order or when it will be delivered. We had to contact them multiple times before we could get an answer. We had to spend extra by getting other gifts from local stores.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luksusbaby is an online retailer specialising in baby and children's clothing and accessories, operating a webshop that ships internationally. Consumers researching the store typically check shipping policies, return terms and customer-service responsiveness before buying. When reading reviews, consider delivery origin and international transit times for accurate expectations.