Reviewers often mention quick fixes and attentive support. Shoppers point to reliable product quality and access to specific Scandinavian brands. Some customers report slow or missing delivery communication. A few buyers also note higher international shipping costs.
Examples from available reviews (Nov 2021 – Mar 2026).
Package was lost but company promptly sent a replacement.
“My package was lost in transit, but luksus sent a new package directly!”
Great quality and favourite Danish brands unavailable elsewhere in the UK.
“favorite Danish brands that I wasn't able to find elsewhere in the UK”
Customer service ignored key requests and shipping was significantly delayed.
“your item will be with you soon, please see the tracking”
Delivery was delayed and customer service was unresponsive, causing frustration.
“The company's customer service was not very cooperative either.”
Several reviews mention fast dispatch, quick replacements for lost parcels, and support that continues after purchase. Reviewers say staff solve problems and manage returns well. One reviewer reports a weak start that was later put right.
Only a few reviews talk about price or value. When they do, customers call the products good value and also praise the service. Ongoing pricing complaints do not appear.
Some reviewers describe a well-laid-out webshop with a broad brand range. Customers mention easy browsing and plenty of sizes and styles. Several comments focus on product availability for UK buyers.
Multiple reviews praise product quality. Reviewers point to strong brands and good materials. The positive notes are consistent but appear in only part of the feedback.
Two reviews mention customer service not replying and slow delivery updates. The problems centre on tracking details and requests that went unanswered. These communication gaps drive most of the negative feedback.
Feedback ranges from very satisfied—driven by responsive service and quality products—to a smaller group focused on delivery communication and shipping costs. The result is a clear split in overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fast shipping and prompt dispatch, though US shipping was expensive.
“The shipping to the US was expensive but so fast.”
Customer service ignored key requests and shipping was significantly delayed.
“your item will be with you soon, please see the tracking”
Great quality and favourite Danish brands unavailable elsewhere in the UK.
“favorite Danish brands that I wasn't able to find elsewhere in the UK”
Package was lost but company promptly sent a replacement.
“My package was lost in transit, but luksus sent a new package directly!”
Excellent customer service and good products at good prices.
“Simply the best customer service and the products are great and good price”
Customer service supported an issue one year after purchase with a smile.
“The customer service is amazing.”
Initial customer service disappointment was resolved and issues handled.
“With a great selection of clothes and a variety of brands”
Very nice webshop with great quality and world-class customer service.
“World-Class Customer service”
We had a bad experience with Luksusbaby and we would not recommend anyone to purchase from them. We ordered the Birthday Train and Backpack for our son. We wanted to give it to him for his 3rd Birthday. Initially the process was fine, but we ended up being frustrated because it took so long for delivery. The company's customer service was not very cooperative either. They did not respond to our queries about the status of the order or when it will be delivered. We had to contact them multiple times before we could get an answer. We had to spend extra by getting other gifts from local stores.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luksusbaby runs an online shop focused on baby and children’s clothing and accessories. The site shows product pages with photos, size details, and brand lists. It offers a standard online checkout with common payment options and order tracking. Customers can read the delivery and returns terms and reach support through the website.