Customer feedback on LSA International shows a clear emphasis on product quality and delivery speed: many reviewers highlight well‑made, attractive glassware and prompt dispatch. Recurrent positive notes include secure packaging and next‑day delivery, but there are isolated cases of delayed or missing dispatch and damaged packaging. Where problems occurred reviewers frequently report responsive customer service and, in some cases, small rebates or follow‑up to resolve issues. Prospective buyers prioritising quality and quick delivery will find frequent confirmation in these reviews, while those particularly sensitive to shipping reliability or price may wish to check delivery options and packaging guarantees before purchase.
Examples from available reviews (Sep 2025 – Feb 2026).
Good quality, well-packaged glasses delivered next day as specified.
“Good quality drinking glasses, nice and clear with a heavy base as specified.”
Item dispatched late with no delivery updates and insecure packaging.
“Item was not despatched to me within 24 hours; it arrived days later.”
Product quality was good but internal packaging was damaged; responsive customer service offered a rebate.
“customer service were responsive and offered a small rebate”
Stylish glasses but perceived as slightly expensive.
“just a tad expensive”
Most reviewers praise fast dispatch, careful packaging and next‑day delivery; a minority report delayed or missing dispatch and insecure packaging.
Price comments are scarce; one reviewer described items as "a tad expensive", while others did not raise cost concerns.
Several reviewers report straightforward ordering and an easy checkout or procedure; few explicit comments address the buying process.
Reviews consistently describe well‑made, clear glassware with substantial bases and attractive finishes; isolated reports note items damaged in transit.
Customer service is reported as responsive when problems occur, but some customers experienced a lack of delivery updates from the courier.
Overall impressions are largely positive, with many recommending the products for quality and delivery speed; a few reviewers experienced non‑delivery or packaging issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Low-quality glasses returned but no refund and no response from seller.
“haven't received a refund although it's been 3 weeks.. Contacted via email - no response.”
Top quality products with beautiful designs.
“Top quality products and beautiful designs”
Pleased with glasses' fine rim and very prompt delivery.
“Very prompt delivery. Pleased with the glasses.”
Fabulous products, swift dispatch, careful packaging and polite staff.
“Quick polite responsive staff 😃”
Reviewer laments that the quality brand has been sold off.
“What a pity that such a quality brand has been sold off.”
Easy ordering, excellent products and quick delivery.
“Easy to order. Excellent products. Quick delivery.”
Excellent shopping experience from browsing to speedy delivery and quality product.
“My shopping experience at LSA was excellent in every way.”
Beautifully made pasta dishes in quality porcelain with very quick delivery.
“Beautifully made pasta dishes.”
Happy with purchase; beautiful gift, speedy delivery and good packaging.
“Speedy delivery and very well packaged”
Excellent quality, substantial weight and modern design attracting compliments.
“The quality is second to none”
Vase arrived perfect, very well packaged and delivered quickly.
“Very well packaged and delivered quickly.”
Excellent original product with prompt, well-packaged delivery.
“Prompt and well packaged delivery.”
Found an excellent quality vase with prompt delivery and efficient returns.
“Superb range of excellent quality and beautifully designed vases”
Super-premium product with great service and quick delivery.
“A super premium product worthy of Super premium drinks!”
Quick delivery, quality packaging, and gorgeous glasses.
“The glasses are just gorgeous too.”
Beautiful design and high quality.
“Beautiful design & quality.”
Beautiful glassware, easy website navigation and punctual, well-packaged delivery.
“Website easy to navigate.”
Lovely, high-quality products that are expensive but worth the money.
“Such lovely quality!”
Beautiful gift decanter set received.
“Beautiful gift decanter set. Thank you.”
Quick, easy service and great products at fair prices.
“Great products at fair prices”
Repeat purchase of an excellent, well-packaged product delivered quickly.
“A return purchase of an excellent product.”
Good quality, well-packaged glasses delivered next day as specified.
“Good quality drinking glasses, nice and clear with a heavy base as specified.”
Item dispatched late with no delivery updates and insecure packaging.
“Item was not despatched to me within 24 hours; it arrived days later.”
Very easy ordering process and a great item received.
“Very easy procedure and great item.”
Superb coupe glass quality and excellent service.
“Super service and quality of the coupe glass is superb.”
Product quality was good but internal packaging was damaged; responsive customer service offered a rebate.
“customer service were responsive and offered a small rebate”
My ordered item did not arrive.
“It did not arrive”
Easy ordering with prompt delivery.
“easy ordering prompt delivery”
Stylish glasses but perceived as slightly expensive.
“just a tad expensive”
Order arrived with next day delivery.
“Next Day delivery !”
Product was fantastic but packaging was torn, requiring rewrapping.
“the packaging / cardboard dividers, were torn .”
Exquisite, beautifully made glasses forming a stunning collection.
“Exquisite glasses, beautifully made.”
Great glasses with a fantastic delivery time.
“Great glasses and fantastic delivery time”
Great products, easy ordering and prompt delivery.
“Great products, easy to order, prompt delivery.”
Good service and very well packaged fragile gift that was loved.
“very well packaged and lovely item that was a gift for someone who loved it.”
Prompt, well-packed delivery; pleased with glasses and vase.
“Prompt & well packed delivery.”
Lovely items, quick delivery and well packaged.
“Lovely items and quick delivery”
Quality products with fast delivery.
“Quality Products, Fast Delivery!!”
Excellent service and quick delivery.
“Excellence service and quick delivery”
Beautiful design and quality; efficient delivery and responsive customer service after breakages.
“customer service also promptly followed up 2 items which were unfortunately broken during delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LSA International is a design-led retailer and maker of glassware and home accessories, specialising in drinking glasses, vases and decorative tableware. Consumers researching the brand will typically look for information on product quality, packaging and delivery performance, customer service responsiveness and price. Reviews and user feedback are commonly used to assess whether LSA’s glass and gift items arrive intact and match advertised quality.