Reviews mostly applaud LSA International for premium glassware design and reliably safe, well-packed delivery. Many customers mention quick dispatch, careful packaging, and helpful staff. A smaller group report major fulfilment issues, including missing items, late dispatches, and refund queries that never get resolved. Strong service often shows up alongside occasional operational lapses that undermine trust.
Examples from available reviews (Sep 2025 – Mar 2026).
Fabulous products, swift dispatch, careful packaging and polite staff.
“Quick polite responsive staff 😃”
Low-quality glasses returned but no refund and no response from seller.
“haven't received a refund although it's been 3 weeks.. Contacted via email - no response.”
My ordered item did not arrive.
“It did not arrive”
Item dispatched late with no delivery updates and insecure packaging.
“Item was not despatched to me within 24 hours; it arrived days later.”
Most reviews highlight fast dispatch, careful packing, and polite staff. Several customers describe quick replacements or rebates after breakages. A smaller number mention late dispatches and one case of non-delivery.
Many reviewers say the products cost a lot but feel worth it for the quality. Some call the pricing fair and say they would buy again. Comments about poor value are minimal in the dataset.
Customers often describe ordering online as straightforward, with a clear and easy-to-use website. Many positive reviews mention quick delivery and hassle-free returns. Only a few note missing delivery updates or delayed fulfilment.
High-quality glassware, vases, and decanters with appealing design and a solid feel come up repeatedly. Reviewers often describe items as well made and say they return to buy more. Defect reports are rare and usually get addressed when raised.
Several reviews praise customer service for replying quickly and following up after damage in transit. A small but notable number say refund questions went unanswered. Communication ranges from proactive to non-existent depending on the case.
Most reviews focus on strong product quality and smooth delivery. Negative feedback tends to centre on fulfilment failures and refunds that remain unresolved. The set shows many five-star repeat purchases alongside a smaller number of low-rated incidents that heavily shape overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Low-quality glasses returned but no refund and no response from seller.
“haven't received a refund although it's been 3 weeks.. Contacted via email - no response.”
Top quality products with beautiful designs.
“Top quality products and beautiful designs”
Pleased with glasses' fine rim and very prompt delivery.
“Very prompt delivery. Pleased with the glasses.”
Fabulous products, swift dispatch, careful packaging and polite staff.
“Quick polite responsive staff 😃”
Reviewer laments that the quality brand has been sold off.
“What a pity that such a quality brand has been sold off.”
Easy ordering, excellent products and quick delivery.
“Easy to order. Excellent products. Quick delivery.”
Excellent shopping experience from browsing to speedy delivery and quality product.
“My shopping experience at LSA was excellent in every way.”
Beautifully made pasta dishes in quality porcelain with very quick delivery.
“Beautifully made pasta dishes.”
Happy with purchase; beautiful gift, speedy delivery and good packaging.
“Speedy delivery and very well packaged”
Excellent quality, substantial weight and modern design attracting compliments.
“The quality is second to none”
Vase arrived perfect, very well packaged and delivered quickly.
“Very well packaged and delivered quickly.”
Excellent original product with prompt, well-packaged delivery.
“Prompt and well packaged delivery.”
Found an excellent quality vase with prompt delivery and efficient returns.
“Superb range of excellent quality and beautifully designed vases”
Super-premium product with great service and quick delivery.
“A super premium product worthy of Super premium drinks!”
Quick delivery, quality packaging, and gorgeous glasses.
“The glasses are just gorgeous too.”
Beautiful design and high quality.
“Beautiful design & quality.”
Beautiful glassware, easy website navigation and punctual, well-packaged delivery.
“Website easy to navigate.”
Lovely, high-quality products that are expensive but worth the money.
“Such lovely quality!”
Beautiful gift decanter set received.
“Beautiful gift decanter set. Thank you.”
Quick, easy service and great products at fair prices.
“Great products at fair prices”
Repeat purchase of an excellent, well-packaged product delivered quickly.
“A return purchase of an excellent product.”
Good quality, well-packaged glasses delivered next day as specified.
“Good quality drinking glasses, nice and clear with a heavy base as specified.”
Item dispatched late with no delivery updates and insecure packaging.
“Item was not despatched to me within 24 hours; it arrived days later.”
Very easy ordering process and a great item received.
“Very easy procedure and great item.”
Superb coupe glass quality and excellent service.
“Super service and quality of the coupe glass is superb.”
Product quality was good but internal packaging was damaged; responsive customer service offered a rebate.
“customer service were responsive and offered a small rebate”
My ordered item did not arrive.
“It did not arrive”
Easy ordering with prompt delivery.
“easy ordering prompt delivery”
Stylish glasses but perceived as slightly expensive.
“just a tad expensive”
Order arrived with next day delivery.
“Next Day delivery !”
Product was fantastic but packaging was torn, requiring rewrapping.
“the packaging / cardboard dividers, were torn .”
Exquisite, beautifully made glasses forming a stunning collection.
“Exquisite glasses, beautifully made.”
Great glasses with a fantastic delivery time.
“Great glasses and fantastic delivery time”
Great products, easy ordering and prompt delivery.
“Great products, easy to order, prompt delivery.”
Good service and very well packaged fragile gift that was loved.
“very well packaged and lovely item that was a gift for someone who loved it.”
Prompt, well-packed delivery; pleased with glasses and vase.
“Prompt & well packed delivery.”
Lovely items, quick delivery and well packaged.
“Lovely items and quick delivery”
Quality products with fast delivery.
“Quality Products, Fast Delivery!!”
Excellent service and quick delivery.
“Excellence service and quick delivery”
Beautiful design and quality; efficient delivery and responsive customer service after breakages.
“customer service also promptly followed up 2 items which were unfortunately broken during delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LSA International designs and supplies glassware, ceramics, and home accessories such as drinking glasses, vases, and decanters. It sells through retail partners and its own online shop. Collections include decorative tableware and practical glass pieces for home and hospitality settings. LSA International works with designers and manufacturers to create ranges sold to retailers, interior professionals, and direct customers.