Reviews Analysed
20
We Collect & Analyse Reviews
LSA International
Experiences & Reviews
LSA International is a design-led retailer and maker of glassware and home accessories, specialising in drinking glasses, vases and decorative tableware. Consumers researching the brand will typically look for information on product quality, packaging and delivery performance, customer service responsiveness and price. Reviews and user feedback are commonly used to assess whether LSA’s glass and gift items arrive intact and match advertised quality.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers praise fast dispatch, careful packaging and next‑day delivery; a minority report delayed or missing dispatch and insecure packaging.
Share
Strong
29%
💰
Value for money
Price comments are scarce; one reviewer described items as "a tad expensive", while others did not raise cost concerns.
Share
Mixed
2%
⚡
User experience
Several reviewers report straightforward ordering and an easy checkout or procedure; few explicit comments address the buying process.
Share
Mixed
5%
🔧
Product quality
Reviews consistently describe well‑made, clear glassware with substantial bases and attractive finishes; isolated reports note items damaged in transit.
Share
Strong
25%
📞
Communication
Customer service is reported as responsive when problems occur, but some customers experienced a lack of delivery updates from the courier.
Share
Mixed
5%
⭐
Overall experience
Overall impressions are largely positive, with many recommending the products for quality and delivery speed; a few reviewers experienced non‑delivery or packaging issues.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Good quality drinking glasses
"Good quality drinking glasses, nice and clear with a heavy base as specif..."
Sandra D
Trustpilot
Sep 30, 2025
Featured for: praises quality and delivery
Poor service
"Item was not despatched to me within 24 hours; it arrived days later. No updates re deliver..."
Chris
Trustpilot
Sep 30, 2025
Featured for: reports delayed dispatch and packaging
Lovely product, great quality
"The product is great quality as I had expected, how the packaging was damaged internally which took the shine off as it was a gift and this detracted..."
customer
Trustpilot
Sep 30, 2025
Featured for: packaging damaged but service responsive
Very nice style glasses
"Very nice style glasse..."
Kazza Mc
Trustpilot
Sep 30, 2025
Featured for: mentions price concern (expensive)
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
P
Pete Russell
trustpilot.com
Sep 30, 2025
Highly recommended.
A return purchase of an excellent product....
S
Sandra D
trustpilot.com
Sep 30, 2025
Good quality drinking glasses
Good quality drinking glasses, nice and clear with a heavy base as specif...
C
Chris
trustpilot.com
Sep 30, 2025
Poor service
Item was not despatched to me within 24 hours; it arrived days later. No updates re deliver...
C
Coleen
trustpilot.com
Sep 30, 2025
Very easy procedure and great item
Very easy procedure and...
M
Mrs Oliver
trustpilot.com
Sep 30, 2025
Super service and quality of the coupe…
Super service and quality o...
c
customer
trustpilot.com
Sep 30, 2025
Lovely product, great quality
The product is great quality as I had expected, how the packaging was damaged internally which took the shine off as it was a gift and this detracted...
P
Pallu Modi
trustpilot.com
Sep 30, 2025
It did not arrive
...
S
Sian
trustpilot.com
Sep 30, 2025
easy ordering
...
K
Kazza Mc
trustpilot.com
Sep 30, 2025
Very nice style glasses
Very nice style glasse...
R
Richard
trustpilot.com
Sep 30, 2025
Next Day delivery !
...
M
Ms Christine Hayes
trustpilot.com
Sep 30, 2025
The product is fantastic but the…
The product is fantastic but the packaging / cardboard dividers, were torn . As th...
A
AMANDA BELL
trustpilot.com
Sep 30, 2025
Exquisite glasses
Exquisite glasses, beautifull...
A
Ally Rule
trustpilot.com
Sep 30, 2025
Great glasses and fantastic delivery…
Great glasses and fa...
S
Susan Ric
trustpilot.com
Sep 30, 2025
Great products
Great products, easy to...
R
Rachel
trustpilot.com
Sep 30, 2025
Well packaged.
Good service, I always worry about ordering fragile items online. This was...
H
Heather
trustpilot.com
Sep 30, 2025
Prompt & well packed delivery.
Prompt & well packed delivery. Ver...
E
Emma Cole
trustpilot.com
Sep 30, 2025
Lovely items and quick delivery
Lovely items and quick delivery. We...
A
Atanas Talepov
trustpilot.com
Sep 30, 2025
Quality Products
Quality Products...
U
UK customer
trustpilot.com
Sep 30, 2025
Excellence service and quick delivery
Excellence service...
d
donna
trustpilot.com
Sep 30, 2025
great products and prompt follow up of customer service
love the designs and quality of the products. delivery was very efficient and customer s...
Conclusion
Customer feedback on LSA International shows a clear emphasis on product quality and delivery speed: many reviewers highlight well‑made, attractive glassware and prompt dispatch. Recurrent positive notes include secure packaging and next‑day delivery, but there are isolated cases of delayed or missing dispatch and damaged packaging. Where problems occurred reviewers frequently report responsive customer service and, in some cases, small rebates or follow‑up to resolve issues. Prospective buyers prioritising quality and quick delivery will find frequent confirmation in these reviews, while those particularly sensitive to shipping reliability or price may wish to check delivery options and packaging guarantees before purchase.