Customer feedback in these reviews is mixed. One reviewer praises the cashmere jumper and describes excellent service, while another reports unresolved return requests, unanswered emails and extra return costs. There are clear concerns about returns handling and communication; product quality received positive mention in the available feedback. Prospective buyers should review the company’s return policy, confirm contact options before ordering and consider the potential cost of returns when comparing sellers.
Examples from available reviews (Feb 2026).
Fabulous cashmere jumper received and service was excellent.
“Fabulous cashmere jumper and excellent service.”
Customer service was poor; return label and emails went unanswered.
“Very poor customer service.”
Mixed service reports: one reviewer praises excellent service, while another reports unresolved return requests, missing return labels and poor support.
Concerns about return costs: a reviewer paid £7.65 to return an item and felt disadvantaged by the stated 14-day returns policy.
Website and process issues noted: customers report no phone number on the site and difficulty obtaining a return label or acknowledgement.
Limited product feedback but positive: one review describes a cashmere jumper as 'fabulous'; no defects or quality complaints appear in these reviews.
Communication problems reported: unanswered emails, lack of phone contact and no acknowledgement after a tracked return were mentioned by a customer.
Overall impressions split: one reviewer had a very positive purchase and service experience, another had a negative experience centred on returns and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Quotes shortened · As of: February 2026
Customer service was poor; return label and emails went unanswered.
“Very poor customer service.”
Fabulous cashmere jumper received and service was excellent.
“Fabulous cashmere jumper and excellent service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
London Cashmere Co. positions itself as a seller of cashmere garments, including jumpers and knitwear, via an online store. This summary compiles available customer feedback so shoppers can assess product quality, returns handling and customer service before purchasing.