Reviews Analysed
2
We Collect & Analyse Reviews
London Cashmere Co.
Experiences & Reviews
London Cashmere Co. positions itself as a seller of cashmere garments, including jumpers and knitwear, via an online store. This summary compiles available customer feedback so shoppers can assess product quality, returns handling and customer service before purchasing.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
18d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed service reports: one reviewer praises excellent service, while another reports unresolved return requests, missing return labels and poor support.
Share
Mixed
25%
💰
Value for money
Concerns about return costs: a reviewer paid £7.65 to return an item and felt disadvantaged by the stated 14-day returns policy.
Share
Weak
12%
⚡
User experience
Website and process issues noted: customers report no phone number on the site and difficulty obtaining a return label or acknowledgement.
Share
Weak
12%
🔧
Product quality
Limited product feedback but positive: one review describes a cashmere jumper as 'fabulous'; no defects or quality complaints appear in these reviews.
Share
Mixed
13%
📞
Communication
Communication problems reported: unanswered emails, lack of phone contact and no acknowledgement after a tracked return were mentioned by a customer.
Share
Weak
13%
⭐
Overall experience
Overall impressions split: one reviewer had a very positive purchase and service experience, another had a negative experience centred on returns and support.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Featured Customer Experiences
Representative examples from 2 verified reviews (September 2025).
Fabulous cashmere jumper and excellent…
"Fabulous cashmere jumper and exc..."
Amanda Smith
Trustpilot
Sep 30, 2025
Featured for: Represents satisfied customer perspective
Very poor customer service
"Very poor customer service. There is no phone number on their website. I was trying to get a return label as one was not provided in my package. Three..."
Sharon Le Febour
Trustpilot
Sep 30, 2025
Featured for: Illustrates negative service and returns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Trustpilot (2) · Quotes shortened · As of: September 2025
S
Sharon Le Febour
trustpilot.com
Sep 30, 2025
Very poor customer service
Very poor customer service. There is no phone number on their website. I was trying to get a return label as one was not provided in my package. Three...
A
Amanda Smith
trustpilot.com
Sep 30, 2025
Fabulous cashmere jumper and excellent…
Fabulous cashmere jumper and exc...
Conclusion
Customer feedback in these reviews is mixed. One reviewer praises the cashmere jumper and describes excellent service, while another reports unresolved return requests, unanswered emails and extra return costs. There are clear concerns about returns handling and communication; product quality received positive mention in the available feedback. Prospective buyers should review the company’s return policy, confirm contact options before ordering and consider the potential cost of returns when comparing sellers.