Reviews Analysed
21
We Collect & Analyse Reviews
Lily Lulu Fashion
Experiences & Reviews
Lily Lulu Fashion is an online fashion retailer operating through a commercial website. It offers clothing and related items with standard e-commerce features such as product listings, an online checkout and delivery options, plus advertised policies for returns and customer support. Consumers searching reviews will typically look for information on sizing, materials, delivery performance, returns and responsiveness from the retailer.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Fulfilment and returns are inconsistent: some customers received prompt replacements, while others report missing items, withheld refunds or unresolved problems.
Share
Weak
13%
💰
Value for money
Many reviewers praise low prices, sales and perceived good value; a minority report poor value where items were incorrect or not as described.
Share
Strong
14%
⚡
User experience
Most customers describe an easy-to-use website, quick checkout and helpful app behaviour; a smaller group report difficulties around returns or delivery timing.
Share
Strong
21%
🔧
Product quality
Multiple reviewers report good materials, accurate sizing and attractive items; a few complaints cite wrong fillings or poor fit compared with listings.
Share
Strong
14%
📞
Communication
Reports on responsiveness are mixed: some customers received prompt email replies, several others describe slow or absent replies and unresolved enquiries.
Share
Weak
7%
⭐
Overall experience
Overall impressions vary: many positive experiences with product, price and UX coexist with a notable set of reviews describing serious service and returns problems.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Lily Lulu Fashion Review: Trendy Clothes Meets Excellent Customer Service
"I recently purchased some clothing from Lily Lulu Fashion and I must say, I am beyond impressed with the quality of their products. All of the items that I received were true to size and looked even better in person than they did online. Their website is incredibly easy to navigate, making my shopping experience an overall breeze. In addition to this, their shipping process was quite efficient, as all of my items arrived within just a few days. What really stood out for me though was their customer service. When one of my items had a small defect upon arrival, I contacted them via email and they promptly responded with an apology and offered a replacement without any further fuss or delay. Overall, it's clear that Lily Lulu Fashion prides itself on offering high-quality products along with excellent customer support - something which is often difficult to find when shopping online. For anyone looking for trendy yet affordable clothing options, I would highly recommend giving them a try."
Nathaniel Wuckert I
Collected.reviews
Mar 19, 2022
Featured for: detailed positive on product and service
I ordered 2 goose down cushion inners…
"I ordered 2 goose down cushion inners at a cost of NZD211.00. The most luxurious filling possible and the most expensive. Instead I received only 1 in..."
Susan Wrigley
Trustpilot
Sep 30, 2025
Featured for: complaint: wrong product and refusal
Returns policy
"Ordered a gilet for daughter for Christmas. After Christmas she decided she didn't like it so we returned it immediately. Company received it and then..."
Wendy Manning
Trustpilot
Sep 30, 2025
Featured for: returns and refund dispute detailed
Easy to order lovely items
"Easy to order lovely items. Most of the i..."
L N
Trustpilot
Sep 30, 2025
Featured for: positive UX, stock and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Susan Wrigley
trustpilot.com
Sep 30, 2025
I ordered 2 goose down cushion inners…
I ordered 2 goose down cushion inners at a cost of NZD211.00. The most luxurious filling possible and the most expensive. Instead I received only 1 in...
O
Omar Loveridge
trustpilot.com
Sep 30, 2025
Ordered a item it never came
Ordered a item it never came, got a replacement if they sent it in first place so it took extra long to come. When it came too late...
A
Abdul karim Alzaibak
trustpilot.com
Sep 30, 2025
Excellent site with very good matiral…
Excellent site with very g...
C
Claire
trustpilot.com
Sep 30, 2025
Save yourself the hassle and shop…
Save yourself the hassle and shop elsewhere! An unacceptable returns policy for...
M
Monika Antal
trustpilot.com
Sep 30, 2025
What a great style and with…
What a great style and with unbelievable price,s...
W
Wendy Manning
trustpilot.com
Sep 30, 2025
Returns policy
Ordered a gilet for daughter for Christmas. After Christmas she decided she didn't like it so we returned it immediately. Company received it and then...
S
Sarah Unsworth
trustpilot.com
Sep 30, 2025
Gorgeous coat for a great price
Gorgeous coat f...
M
Monica
trustpilot.com
Sep 30, 2025
exchange period policy during Christmas
I bought a gilet for my daughter for Christmas and the fit was horrible, not like shown on the website. I’m stuck with it as the Exchange policy durin...
M
Maria Camilleri
trustpilot.com
Sep 30, 2025
The worst experience ever!!!!!
The worst experience ever!!!!! Rarely reply to my emails I’m so sorry but I’m never going to order from this website again,...
N
Natasha Harby
trustpilot.com
Sep 30, 2025
Brilliant
Brilliant, deals, easy...
B
Bethany Rigg
trustpilot.com
Sep 30, 2025
Easy and simple
website easy to use, never used before so very excited f...
N
Natasha Turner
trustpilot.com
Sep 30, 2025
amazed at the sale very happy customer…
amazed at the sale very happy custome...
A
Adam Coggon
trustpilot.com
Sep 30, 2025
Cheap
Cheap, and easy to pay. Good fa...
U
Umair Ahmad
trustpilot.com
Sep 30, 2025
Ordered for my wife and she loved it
Ordered for my wif...
S
Sophie Burgess
trustpilot.com
Sep 30, 2025
Easy to checkout and kept my basket…
Easy to checkout and kept my bas...
C
Carole Phallone
trustpilot.com
Sep 30, 2025
Cheap and nice clothes
Cheap and nice clothes....
C
Claire Velasquez
trustpilot.com
Sep 30, 2025
Excellent!
Excellent!! Fast transa...
L
L N
trustpilot.com
Sep 30, 2025
Easy to order lovely items
Easy to order lovely items. Most of the i...
S
Sílvia Oliveira
trustpilot.com
Sep 30, 2025
Good experience while shopping
Good experience...
E
Emma Craven
trustpilot.com
Sep 30, 2025
AmZing store and great website
AmZing store an...
Conclusion
Reviews indicate a clear pattern: many customers praise Lily Lulu Fashion for an easy website, competitive prices and generally good product quality. However, a notable subset of reviewers report problems with delivery, returns and responsive customer service, including withheld refunds and strict return windows. If you are considering an order, check shipping times and the returns policy carefully before purchase, and retain order and postage records. These steps can help mitigate risk if you need to return or query an order.