Reviews indicate a clear pattern: many customers praise Lily Lulu Fashion for an easy website, competitive prices and generally good product quality. However, a notable subset of reviewers report problems with delivery, returns and responsive customer service, including withheld refunds and strict return windows. If you are considering an order, check shipping times and the returns policy carefully before purchase, and retain order and postage records. These steps can help mitigate risk if you need to return or query an order.
Examples from available reviews (May 2020 – Feb 2026).
Items were true to size and good quality; customer service promptly replaced a defective item.
“I am beyond impressed with the quality of their products.”
Paid for two luxury down inners but received one poor quality item.
“the filling was ordinary feathers with only 5% goose down.”
Returned item but refund refused due to strict 14-day returns policy.
“returns policy 14 days with NO EXCEPTIONS over Christmas.”
Easy ordering, many items in stock and quick delivery promised.
“Easy to order lovely items.”
Fulfilment and returns are inconsistent: some customers received prompt replacements, while others report missing items, withheld refunds or unresolved problems.
Many reviewers praise low prices, sales and perceived good value; a minority report poor value where items were incorrect or not as described.
Most customers describe an easy-to-use website, quick checkout and helpful app behaviour; a smaller group report difficulties around returns or delivery timing.
Multiple reviewers report good materials, accurate sizing and attractive items; a few complaints cite wrong fillings or poor fit compared with listings.
Reports on responsiveness are mixed: some customers received prompt email replies, several others describe slow or absent replies and unresolved enquiries.
Overall impressions vary: many positive experiences with product, price and UX coexist with a notable set of reviews describing serious service and returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (14) · Reviews (1) · Quotes shortened · As of: February 2026
Paid for two luxury down inners but received one poor quality item.
“the filling was ordinary feathers with only 5% goose down.”
Item arrived too late, returned unopened and refund withheld.
“they kept the money and the item.”
Website offers good material and reasonable prices.
“Excellent site with very good matiral and good prices”
Reviewer warns others due to poor returns policy and customer service.
“An unacceptable returns policy for an online retailer”
Great style, low price and a very smooth purchase.
“What a great style and with unbelievable price”
Returned item but refund refused due to strict 14-day returns policy.
“returns policy 14 days with NO EXCEPTIONS over Christmas.”
Bought a gorgeous coat at a great price.
“Gorgeous coat for a great price”
Couldn't return poorly fitting gilet due to restrictive Christmas exchange policy.
“Exchange policy during Christmas period is also 15 days.”
Rarely replied to emails and order had not arrived after three weeks.
“Rarely reply to my emails”
Good deals and easy to use site; reviewer likes it.
“Brilliant, deals, easy to use site love it x”
Easy-to-use website; reviewer excited and may return.
“website easy to use, never used before so very excited for my order.”
Happy with sale and accompanying service.
“amazed at the sale very happy customer & the service that comes with it to”
Affordable fashion, easy payment and consistently good prices.
“Cheap, and easy to pay. Good fashion, great prices.”
Ordered item for wife who loved it.
“Ordered for my wife and she loved it”
Checkout was easy and basket was preserved when leaving app.
“kept my basket even when I went off the app!”
Affordable, nice clothes and reviewer recommends the website.
“Cheap and nice clothes. I recommend this website”
Fast transaction and easy ordering experience.
“Fast transaction and easy to order.”
Easy ordering, many items in stock and quick delivery promised.
“Easy to order lovely items.”
Had a good shopping experience.
“Good experience while shopping”
Reviewer found the store amazing with a great website.
“AmZing store and great website”
Company sent damaged item; return label didn't work and customer blamed.
“the label didn’t work at all and they kept blaming me!”
Items differed from website and refund was refused; poor customer service.
“They refused to refund me My money.”
I recently purchased some clothing from Lily Lulu Fashion and I must say, I am beyond impressed with the quality of their products. All of the items that I received were true to size and looked even better in person than they did online.
Their website is incredibly easy to navigate, making my shopping experience an overall breeze. In addition to this, their shipping process was quite efficient, as all of my items arrived within just a few days.
What really stood out for me though was their customer service. When one of my items had a small defect upon arrival, I contacted them via email and they promptly responded with an apology and offered a replacement without any further fuss or delay.
Overall, it's clear that Lily Lulu Fashion prides itself on offering high-quality products along with excellent customer support - something which is often difficult to find when shopping online. For anyone looking for trendy yet affordable clothing options, I would highly recommend giving them a try.
Still waiting for a response to my email.
“Still waiting for a response from email”
Very poor product quality and returns require customer to pay.
“You have to pay to return items even when the product is such poor quality”
Reviewer describes company as a Chinese importer.
“Just a Chinese importer.”
Reviewer is still chasing a refund with no response.
“STILL CHASING A REFUND....NO RESPONSE AT ALL!!!!”
Returned coat received and tracked, but refund not issued and no replies.
“Constantly chasing up my refund.”
Pleased with purchase and received within expected time span.
“Very pleased with my purchase & received within time span”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lily Lulu Fashion is an online fashion retailer operating through a commercial website. It offers clothing and related items with standard e-commerce features such as product listings, an online checkout and delivery options, plus advertised policies for returns and customer support. Consumers searching reviews will typically look for information on sizing, materials, delivery performance, returns and responsiveness from the retailer.