Reviewers often praise the website for easy browsing and a simple ordering process. Many also mention good product quality and competitive pricing. Another clear group describes major fulfilment and returns problems, including late or missing deliveries, tracking numbers that don’t work, and refunds that never get processed. Ratings cluster at both extremes, lifted by site ease on one side and pulled down by service failures on the other.
Examples from available reviews (Jan 2024 – Mar 2026).
Waiting nearly three years without receiving a refund for returned items.
“after almost 3 years of waiting for lilicloth to refund my money for returned items”
Order charged but not received; provided tracking numbers were invalid.
“The TWO tracking numbers I was given were INVALID!!!!”
Website was very easy to use.
“Website was very easy to use.”
Reviewer had a very good experience; quality was top-notch.
“The quality is top-notch, with sturdy material and spacious compartments.”
Negative feedback leads this category. Reviewers point to late shipments, orders that never arrive, tracking numbers that don’t work, and refunds left pending for long periods. Several also describe return and refund breakdowns, including return labels that are missing or disputed.
Many positive comments highlight good prices and designs that feel worth what was paid. Still, recurring checkout issues hurt value perceptions: discount codes get rejected or don’t apply, and some complain about high shipping costs. These discount and payment problems appear often enough to shape overall views of value.
Ease of use stands out as a steady, leading theme. Reviewers repeatedly call the site easy to navigate and the ordering process simple and first-class. This convenience clearly drives higher ratings.
Quality comments split between praise and consistency problems. Several reviewers describe sturdy materials and items that match the photos and descriptions. A smaller but notable group reports sizing issues, unfinished seams, and decorations that come off, pointing to uneven quality control.
Comments on communication are mixed and show up less consistently. Some reviewers say support is helpful and professional during exchanges and returns. Others mention automated discount behaviour, exchanges that don’t go through, or refunds issued without a clear explanation.
Overall experiences look sharply split. High ratings track with smooth browsing, quick ordering, and acceptable product quality. Low ratings cluster around fulfilment, tracking, and refunds, which drive the negative impressions and lower scores.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Sitejabber (20) · Quotes shortened · As of: March 2026
Discount showed applied but was not taken at payment.
“there was no discount and credit card was processed without it.”
Items remained in processing for weeks; shipping delays unacceptable.
“all 3 items are STILL only "processing!”
Product matched pictures and was good quality.
“The product was good quality and just as seen in the pictures”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lilicloth runs an online retail site that sells clothing and accessories directly to consumers. Product pages include descriptions, size guidance, and photos. Shoppers place orders through an e-commerce checkout that takes card payments and promo codes. Orders ship through third-party couriers, and web-based support handles order questions, tracking, and returns. The site also offers account tools, order history, and posted shipping and returns policies.