Many customers mention competitive prices and fast delivery, and often praise helpful staff. A large share of complaints centres on refusals to replace or refund faulty lights, plus rude or unhelpful interactions. Product feedback is mixed: some buyers describe durable, well-finished fixtures, while others report items arriving damaged or failing around the warranty period. Several reviewers also point to easy website navigation and careful packaging.
Examples from available reviews (Feb 2023 – Mar 2026).
Highly efficient, personal service with excellent delivery and after-sales support.
“The quality of service received was of the highest.”
Warehouse staff refused to find acceptable replacements and provided awful service.
“They opened a few more boxes to find replacements, these were also all wonky”
Good service, competitive prices and bought another for another room.
“Prices are very competitive too.”
Lights failed within or shortly after 12-month guarantee period.
“12 month guarantee period is pretty lame.”
Service experiences split sharply. Several five-star reviews describe friendly, efficient help, quick replacements, and named staff who made things easy. Many one-star reviews report blunt refusals, rude or arrogant behaviour, and outcomes that didn’t resolve the issue.
Customers often highlight competitive pricing and clear savings compared with high-end retailers. A few link next-day delivery with good value. Others say the Price Promise or price-matching wasn’t honoured, leaving them unhappy.
Many reviewers describe an easy-to-use website with well-organised product pages and deliveries that arrived well packed. Several orders turned up quickly and in good condition. A smaller group mention incorrect stock details and delivery taking longer than advertised.
Some five-star reviews praise the finish and reliability of the lights. Others report faulty units, used or damaged parts on arrival, and replacements that were worse than the originals. Several complaints mention failures within or soon after the 12-month guarantee period.
Many positive reviews point to clear, quick replies by email and phone. Several negative reviews describe rude or unprofessional responses and strict return rules that restrict refunds to store credit. One former short-term employee posted about an internal dispute, and this type of complaint appears rare.
Feedback is highly split between smooth purchases with helpful support and drawn-out fault issues with poor staff interactions. Positive comments focus on product choice, delivery speed, and specific staff stepping in to help. Negative reviews cluster around returns, replacements, and a perceived gap between expectations and what was delivered.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good service, competitive prices and bought another for another room.
“Prices are very competitive too.”
Warehouse staff refused to find acceptable replacements and provided awful service.
“They opened a few more boxes to find replacements, these were also all wonky”
Lights failed within or shortly after 12-month guarantee period.
“12 month guarantee period is pretty lame.”
Excellent customer service and clear communication; highly recommended.
“Excellent customer service. Communication from the company was excellent”
Highly efficient, personal service with excellent delivery and after-sales support.
“The quality of service received was of the highest.”
Faulty pendant refused replacement due to time limits and rude service.
“they bluntly said they “would not be going backwards and forwards” on the matter.”
High-quality products, prompt delivery and friendly helpful staff.
“The quality of the product is fantastic.”
Company refused returns and did not follow consumer law.
“They do not follow consumer law and refuse returns.”
Price Promise not honoured; refused to match competitor's lower price.
“We would not be able to beat this price.”
Received a faulty light and experienced rude customer service.
“Light was faulty.”
Helpful staff processed a prompt refund and excellent service.
“Richard was so helpful and responded to my e mail quickly”
Good value, next-day delivery and fast replacement for damaged lamp.
“30% cheaper than the high end stores for exactly the same item & delivered the following day.”
Shade colour did not match description and refund was declined.
“Very unprofessional, rude and disappointing attitude and response from this company.”
Quick delivery, responsive customer service and successful replacement.
“Excellent Customer Service and highly recommended seller.”
Sales team sourced replacement parts quickly, restoring the light.
“A job well done and i got them within 2/3 days as well”
Great website and quick, efficient delivery; recommended.
“Such a great website with quick and efficient delivery - would definitely recommend!”
Consistently superb selection and quality, excellent customer experience.
“Selection and quality of lights is superb”
Multiple orders with quick delivery, good service and product quality.
“Never had any problems—quick delivery, great service, good quality product.”
Happy with prices, packing and communication; would recommend.
“Good prices, well packed for delivery, and good communication.”
Poor customer service and refusal of full refund for faulty lights.
“Customer service extremely poor.”
Faulty downlights, missing replacement and rude, arrogant staff.
“I spoke with very arrogant and rude staff member ( male) apparently one of managers.”
Replacements had worse defects and company refused satisfactory remedy.
“the replacement shade was significantly worse than the one that it had replaced”
Former short-term employee describes rude bosses and pay dispute.
“They tried to say I damaged something and tried to avoid paying me.!”
Website showed items in stock but most were unavailable.
“Lovely lights advertised but delivery times not accurate as advertised.”
One light appeared used; replacement unavailable and refund given.
“one had a rusty ceiling plate and a used screw and looked as though it had already been sent out and returned.”
Quick delivery but returns only credit and strict return window.
“you must be quick to return your product and don’t get a refund, only credit to buy a different product.”
I recently purchased some lighting products from Lights4Living and I must say, their selection is impressive. On their website, they offer a vast array of well-made interior and exterior lights that range in style, size, color, and functionality. They have everything from ceiling lights to picture lights to bathroom lights - you name it!
What stood out for me most was the easy navigation on their site. It's so organized that finding what you need is just a few clicks away. Customer support was also very helpful when I had questions about certain products.
The shipping process was hassle-free as well! My items arrived quickly and were packaged perfectly which left no room for damages during shipment.
I'm very pleased with my purchase from Lights4Living and will definitely be shopping with them again soon!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lights4Living is an online retailer focused on lighting fixtures and accessories for homes and commercial spaces. Its range typically covers ceiling lights, pendant lamps, wall lights, table lamps, and related fittings. The site shows product images, technical details, and delivery options to support buying decisions. Lights4Living also shares warranty and returns information and offers support by phone and email. The company supplies products for interior lighting projects and aftermarket replacements.