Customer feedback for Lights4Living is mixed: many buyers praise the website, fast delivery and helpful staff, while a substantial number report product defects, stock inaccuracies and unsatisfactory refund handling. Several reviewers describe quick replacements or refunds when issues were escalated; others report refusals or poor communication. If you are considering a purchase, check product descriptions carefully, review the returns policy and inspect goods promptly on receipt. Keep evidence (photos, order emails) and contact customer service quickly if there is a fault; if unresolved, be prepared to use your card issuer or a dispute process.
Examples from available reviews (Feb 2023 – Feb 2026).
Quick delivery, responsive customer service and successful replacement.
“Excellent Customer Service and highly recommended seller.”
Replacements had worse defects and company refused satisfactory remedy.
“the replacement shade was significantly worse than the one that it had replaced”
Price Promise not honoured; refused to match competitor's lower price.
“We would not be able to beat this price.”
Happy with prices, packing and communication; would recommend.
“Good prices, well packed for delivery, and good communication.”
Delivery and after‑sales are often fast and well handled for many customers, but an equal number report delays, refund refusals or rude service interactions.
Several reviewers cite competitive pricing and good deals; others describe price disputes, a failed ‘Price Promise’ claim or poor perceived value when items are faulty.
Website navigation and quick deliveries are commonly praised, while complaints focus on incorrect stock listings, late availability and restrictive return timelines.
Many purchasers say items match descriptions and look good, yet there are repeated reports of faulty units, blemished glass, damaged parts and colour mismatches.
Staff are frequently described as helpful and responsive, but numerous reviews report unhelpful, rude or inconsistent replies and unsatisfactory resolution of issues.
Customer experiences are divided: many recommend the retailer for selection, delivery and service; many others warn about faults, refunds or policy problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good service, competitive prices and bought another for another room.
“Prices are very competitive too.”
Warehouse staff refused to find acceptable replacements and provided awful service.
“They opened a few more boxes to find replacements, these were also all wonky”
Lights failed within or shortly after 12-month guarantee period.
“12 month guarantee period is pretty lame.”
Excellent customer service and clear communication; highly recommended.
“Excellent customer service. Communication from the company was excellent”
Highly efficient, personal service with excellent delivery and after-sales support.
“The quality of service received was of the highest.”
Faulty pendant refused replacement due to time limits and rude service.
“they bluntly said they “would not be going backwards and forwards” on the matter.”
High-quality products, prompt delivery and friendly helpful staff.
“The quality of the product is fantastic.”
Company refused returns and did not follow consumer law.
“They do not follow consumer law and refuse returns.”
Price Promise not honoured; refused to match competitor's lower price.
“We would not be able to beat this price.”
Received a faulty light and experienced rude customer service.
“Light was faulty.”
Helpful staff processed a prompt refund and excellent service.
“Richard was so helpful and responded to my e mail quickly”
Good value, next-day delivery and fast replacement for damaged lamp.
“30% cheaper than the high end stores for exactly the same item & delivered the following day.”
Shade colour did not match description and refund was declined.
“Very unprofessional, rude and disappointing attitude and response from this company.”
Quick delivery, responsive customer service and successful replacement.
“Excellent Customer Service and highly recommended seller.”
Sales team sourced replacement parts quickly, restoring the light.
“A job well done and i got them within 2/3 days as well”
Great website and quick, efficient delivery; recommended.
“Such a great website with quick and efficient delivery - would definitely recommend!”
Consistently superb selection and quality, excellent customer experience.
“Selection and quality of lights is superb”
Multiple orders with quick delivery, good service and product quality.
“Never had any problems—quick delivery, great service, good quality product.”
Happy with prices, packing and communication; would recommend.
“Good prices, well packed for delivery, and good communication.”
Poor customer service and refusal of full refund for faulty lights.
“Customer service extremely poor.”
Faulty downlights, missing replacement and rude, arrogant staff.
“I spoke with very arrogant and rude staff member ( male) apparently one of managers.”
Replacements had worse defects and company refused satisfactory remedy.
“the replacement shade was significantly worse than the one that it had replaced”
Former short-term employee describes rude bosses and pay dispute.
“They tried to say I damaged something and tried to avoid paying me.!”
Website showed items in stock but most were unavailable.
“Lovely lights advertised but delivery times not accurate as advertised.”
One light appeared used; replacement unavailable and refund given.
“one had a rusty ceiling plate and a used screw and looked as though it had already been sent out and returned.”
Quick delivery but returns only credit and strict return window.
“you must be quick to return your product and don’t get a refund, only credit to buy a different product.”
I recently purchased some lighting products from Lights4Living and I must say, their selection is impressive. On their website, they offer a vast array of well-made interior and exterior lights that range in style, size, color, and functionality. They have everything from ceiling lights to picture lights to bathroom lights - you name it!
What stood out for me most was the easy navigation on their site. It's so organized that finding what you need is just a few clicks away. Customer support was also very helpful when I had questions about certain products.
The shipping process was hassle-free as well! My items arrived quickly and were packaged perfectly which left no room for damages during shipment.
I'm very pleased with my purchase from Lights4Living and will definitely be shopping with them again soon!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lights4Living is an online UK lighting retailer offering a wide range of interior and exterior light fittings, accessories and spare parts via its website. Customers commonly report online browsing, ordering and delivery interactions, and the company provides after-sales support and spares for fixtures.