Reviews Analysed
21
We Collect & Analyse Reviews
Lights4Living
Experiences & Reviews
Lights4Living is an online UK lighting retailer offering a wide range of interior and exterior light fittings, accessories and spare parts via its website. Customers commonly report online browsing, ordering and delivery interactions, and the company provides after-sales support and spares for fixtures.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
18d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Delivery and after‑sales are often fast and well handled for many customers, but an equal number report delays, refund refusals or rude service interactions.
Share
Mixed
21%
💰
Value for money
Several reviewers cite competitive pricing and good deals; others describe price disputes, a failed ‘Price Promise’ claim or poor perceived value when items are faulty.
Share
Mixed
8%
⚡
User experience
Website navigation and quick deliveries are commonly praised, while complaints focus on incorrect stock listings, late availability and restrictive return timelines.
Share
Mixed
14%
🔧
Product quality
Many purchasers say items match descriptions and look good, yet there are repeated reports of faulty units, blemished glass, damaged parts and colour mismatches.
Share
Mixed
14%
📞
Communication
Staff are frequently described as helpful and responsive, but numerous reviews report unhelpful, rude or inconsistent replies and unsatisfactory resolution of issues.
Share
Mixed
21%
⭐
Overall experience
Customer experiences are divided: many recommend the retailer for selection, delivery and service; many others warn about faults, refunds or policy problems.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Fantastic Sellers
"Lights4Living are great Sellers - I had a very good experience with them. The lights I ordered (2 ceiling and 4 wall lights) arrived very quickly and..."
Smudge
Trustpilot
Sep 30, 2025
Featured for: Positive service and successful replacement
Faulty Product
"I ordered a 4 pendant lights at the start of April, which were shown as being in stock. I was then contacted to say that the items wouldn't be in stoc..."
Claire Whitfield
Trustpilot
Sep 30, 2025
Featured for: Detailed defect, unresolved replacement issues
Their Price Promise is a lie
"I saw a wall light advertised with them at £104 and noticed they suggested the following "Price Promise: We will beat any genuine price" I noticed a c..."
Fran C
Trustpilot
Sep 30, 2025
Featured for: Value dispute: price promise failure
I would recommend the company
"I am surprised at some of the negative reviews. I have been very happy with the company. Good..."
Peter
Trustpilot
Sep 30, 2025
Featured for: Positive review citing price and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
i
isabelle doumeng
trustpilot.com
Sep 30, 2025
Quality and friendliness
Quality and friendliness I bought 4 brass picture lights from lights4living. The quality of the product is fantastic. The delivery was prompt and the...
Z
Zans Andzans
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company. Avoid. They do not f...
F
Fran C
trustpilot.com
Sep 30, 2025
Their Price Promise is a lie
I saw a wall light advertised with them at £104 and noticed they suggested the following "Price Promise: We will beat any genuine price" I noticed a c...
D
Denise
trustpilot.com
Sep 30, 2025
Light was faulty
Light was faulty. Avoid this com...
S
Shirley Bissett
trustpilot.com
Sep 30, 2025
Ordered 2 pendant lights from…
Ordered 2 pendant lights from Lights4Living which arrived next day, unfortunately they were not suitable so I contacted them to arrange return. Richar...
J
Jayne
trustpilot.com
Sep 30, 2025
Amazing service & delivery of outside…
Amazing service & delivery of outside lights. 30% cheaper than the high end stores for exactly the same item & delivered the following day. I had...
L
Lynn Haugh
trustpilot.com
Sep 30, 2025
Recently received delivery of a light…
Recently received delivery of a light shade at the cost of £86.00. The colour was not as described or illustrated on the website, therefore, doesn’t g...
S
Smudge
trustpilot.com
Sep 30, 2025
Fantastic Sellers
Lights4Living are great Sellers - I had a very good experience with them. The lights I ordered (2 ceiling and 4 wall lights) arrived very quickly and...
J
Jan C
trustpilot.com
Sep 30, 2025
Dome Crystal Lights
I purchased 3 Dome Lights about 5 years ago and moved twice and i lost one string and ball and i didn't know if they were still available and YES the...
A
A
trustpilot.com
Sep 30, 2025
Such a great website with quick and…
Such a great website with quick and effici...
E
Ellen Carr
trustpilot.com
Sep 30, 2025
My go to Lights company every time!
My goto Lights company every time! Absolutely fantastic experience....again! Selection and quality of light...
A
Aneta Kempa
trustpilot.com
Sep 30, 2025
Great service
I've ordered from this website a few times already. Never had any problems—q...
P
Peter
trustpilot.com
Sep 30, 2025
I would recommend the company
I am surprised at some of the negative reviews. I have been very happy with the company. Good...
N
Nitha Patel
trustpilot.com
Sep 30, 2025
Customer service extremely poor
Customer service extremely poor. Sold faulty lights and then no full refund. A fu...
M
Monika Basinska
trustpilot.com
Sep 30, 2025
Horrible attitude and customer service
Hi Please avoid. I received downlight some of the downlight with bad ecstatic quality . It got reported . Apparently replacement has been sent but we...
C
Claire Whitfield
trustpilot.com
Sep 30, 2025
Faulty Product
I ordered a 4 pendant lights at the start of April, which were shown as being in stock. I was then contacted to say that the items wouldn't be in stoc...
L
Loukas P
trustpilot.com
Sep 30, 2025
Avoid! You have been warned.
I worked at this company for 2 days and I can positively say they were 2 of the worst days of my life. The two bosses are the rudest p...
C
Christopher Davies
trustpilot.com
Sep 30, 2025
items advertised but not available in stock
After spending several hours choosing and ordering 7 different light fittings totalling over £600.00. taking care to order only items that the website...
A
Ann Snow
trustpilot.com
Sep 30, 2025
I bought matching 2 lights which…
I bought matching 2 lights which arrived in a timely manner. However, one had a rusty ceiling plate and a used screw and looked as though it had alrea...
S
Solveig Omolayo
trustpilot.com
Sep 30, 2025
We have received a lamp quickly
We have received a lamp quickly, unfortunately you must be quick to return your product and don’t get a refund, only credit to b...
Conclusion
Customer feedback for Lights4Living is mixed: many buyers praise the website, fast delivery and helpful staff, while a substantial number report product defects, stock inaccuracies and unsatisfactory refund handling. Several reviewers describe quick replacements or refunds when issues were escalated; others report refusals or poor communication. If you are considering a purchase, check product descriptions carefully, review the returns policy and inspect goods promptly on receipt. Keep evidence (photos, order emails) and contact customer service quickly if there is a fault; if unresolved, be prepared to use your card issuer or a dispute process.