Reviews show many customers find LightInTheBox easy to use, with fast shipping options and generally good product quality. Multiple reviewers highlighted affordable prices and organised ordering. However, there are recurring complaints about payment or order cancellations, difficulty contacting support and problems returning misrepresented items. Shoppers should check shipping costs and the seller’s return process before purchase, and keep order confirmations and payment records in case follow-up is needed.
Examples from available reviews (Jun 2022 – Feb 2026).
Purchased a wedding dress; affordable, fast delivery and quality exceeded expectations.
“the quality exceeded my expectations.”
Payment taken but order cancelled; contacting customer support.
“So money was taken but order cancelled.”
Order differed from description and customer service was unavailable.
“my only order was not at all what was represented online!”
Website is easy to navigate and offers reasonable-priced items.
“Your website is easy to maneuver”
Reviewers often report quick shipping and efficient fulfilment; a minority report payment or order-processing problems requiring support.
Several reviewers praise low prices and reasonable quality; others say shipping costs or fees reduce the overall value of purchases.
Most reviewers find the website and ordering process easy, organised and smooth; occasional comments mention cart editing or delivery timing concerns.
Many buyers say items match expectations and feel durable; a small number report orders not matching online photos or descriptions.
A few reviewers report difficulty reaching support, missing phone options and slow or unsatisfactory replies to refund or order issues.
Overall experiences vary: a number of positive purchases contrast with some complaints about cancellations, returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · consumeraffairs.com (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Acceptable product quality but poor packaging and excessively long delivery.
“Everything is shipped in shipping envelopes (shipping bags) instead of sturdy cardboard boxes”
Good and inexpensive products; all purchases were excellent quality.
“Tem bons produtos e baratos, todos os produtos são de excelente qualidade”
Leggings great; vest less fluffy than expected but still satisfactory.
“The legging is great the vest is not so fluffy as is seponeren to be”
Smartwatch is feature-rich and provides many health measurements.
“A very complete smartwatch.”
Clear shipment tracking, fast delivery, correct dimensions and good prices.
“Information about the shipment and tracking of the product, fast delivery”
Mostly positive purchases, minor fit issues and early delivery surprise.
“the package arrived three days earlier than expected”
Customer service agent Danica handled an incorrect item professionally.
“She provided me with professional, friendly, hardworking, and diligent service.”
Unusual item selection but high shipping makes prices unappealing.
“Shipping costs make the overall price pretty unappealing.”
Swift service and quality consistently praised.
“As always swift service and quaity”
Website is easy to use, though not always.
“Easy website(they aren’t always!)”
Payment taken but order cancelled; contacting customer support.
“So money was taken but order cancelled.”
My cart remained active for a week.
“cart was keep active for a week.”
Dealing with them was fast and quick.
“Fast and quick to deal with”
Order differed from description and customer service was unavailable.
“my only order was not at all what was represented online!”
Fast shipping option is important to the reviewer.
“Fast shipping option is key”
Reviewer reports the products are great.
“Great products”
Revising the shopping cart was not easy.
“Not easy to revise cart”
Transaction was easy so far; hopes experience remains positive.
“Easy transaction so far.”
Website is easy to navigate and offers reasonable-priced items.
“Your website is easy to maneuver”
They had the item the reviewer was seeking.
“You have what I was looking for”
The buying process was pretty smooth.
“It was pretty smooth.”
The ordering process was easy.
“Easy ordering”
Ordering experience was very organised.
“very organised”
Reviewer will decide based on delivery time.
“I’ll let you know, depending on how long it takes for me to get it”
Reviewer requests French description next time.
“NEST TIME I APPRECIATE A FRENCH DESCRIPTION OF YOUR QUESTION”
The process was easy to use.
“Ease of process”
Site had easy access and a return policy.
“Easy access. Return policy available”
Some sizing and quality issues, but acceptable value overall.
“Quality isn't great either, but I kind of expected that on a $20 pair of shoes.”
Customer service was responsive while website and tracking needed improvement.
“LightInTheBox's customer service has been responsive.”
Affordable, stylish items with good sizing, occasional slow shipping.
“affordability without sacrificing style”
Boots fit well and the pricing was excellent.
“These Boots not only look great but fit great!!”
I recently purchased a dress from LightInTheBox for a wedding event and I am thoroughly impressed with their service. The variety of dresses and accessories they offer is incredible, making it easy to find the perfect outfit for any occasion.
The ordering process was simple and straightforward, with clear instructions every step of the way. When my package arrived, I was amazed at how quickly it got here - something that can be hard to come by when shopping online.
Not only was my purchase affordable, but the quality exceeded my expectations. The material was comfortable and durable; it held up through the entire night without any issues.
Overall, I highly recommend LightInTheBox for anyone in need of stylish yet affordable outfits for special events or even everyday wear. Their selection cannot be beaten and their customer service is top-notch
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LightInTheBox is an international online retailer offering clothing, accessories, home goods and small electronics to consumers worldwide. The site sells directly to customers across borders and provides online ordering, shipping options and a return policy. Shoppers comparing marketplaces often search for shipping times, product representation and customer support when evaluating this seller.