Many shoppers praise the product quality and an easy ordering process. Several buyers say service is fast and items arrive as ordered. Others report repeated checkout failures, long delivery times, and slow or no replies. High shipping fees on low-cost items come up as a frequent frustration.
Examples from available reviews (Jun 2022 – Mar 2026).
Delivery took over four weeks and returns were difficult.
“Did not deliver in a timely manner.”
Website repeatedly required entering shipping address and blocked ordering.
“horrible website- had to enter shipping address four times”
Large selection, good prices and quality that endures multiple washes.
“Clothes do not changeafter several washes.”
Reviewer questions $10 shipping on a $10 item.
“$10 shipping for a $10 item?”
Several reviewers describe quick, helpful service, including named agents who fixed issues. Others report orders cancelled after payment, parcels that never arrived, and long fulfilment times. Some also find the return process hard to manage.
Customers often point to low prices and a distinctive product selection. Many also mention high shipping charges and occasional import taxes that cut into the value. A smaller group says the quality is acceptable for lower-priced items.
Many shoppers say ordering feels straightforward and payment is simple. Others run into recurring site problems, including repeated address prompts, autofill not working, intrusive pop-ups, trouble editing the cart, and issues with search or sizing navigation. These problems show up across multiple orders.
Many reviews praise good materials, durable clothing, and items that still meet expectations after washing. Some highlight wedding dress quality and mention buying the same items again. Others report fit differences or items that look shorter or less fluffy than shown.
Some customers mention clear tracking updates and responsive staff when cases get resolved. Others describe unanswered questions about duplicate purchases and slow replies about returns. Communication quality appears inconsistent across situations and channels.
Reviews range from repeat happy customers to one-star accounts describing major failures. The overall picture shows strong successes alongside clear breakdowns in delivery or order processing. The result is a sharply split set of experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · consumeraffairs.com (11) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Acceptable product quality but poor packaging and excessively long delivery.
“Everything is shipped in shipping envelopes (shipping bags) instead of sturdy cardboard boxes”
Good and inexpensive products; all purchases were excellent quality.
“Tem bons produtos e baratos, todos os produtos são de excelente qualidade”
Leggings great; vest less fluffy than expected but still satisfactory.
“The legging is great the vest is not so fluffy as is seponeren to be”
Smartwatch is feature-rich and provides many health measurements.
“A very complete smartwatch.”
Clear shipment tracking, fast delivery, correct dimensions and good prices.
“Information about the shipment and tracking of the product, fast delivery”
Mostly positive purchases, minor fit issues and early delivery surprise.
“the package arrived three days earlier than expected”
Customer service agent Danica handled an incorrect item professionally.
“She provided me with professional, friendly, hardworking, and diligent service.”
Unusual item selection but high shipping makes prices unappealing.
“Shipping costs make the overall price pretty unappealing.”
Swift service and quality consistently praised.
“As always swift service and quaity”
Website is easy to use, though not always.
“Easy website(they aren’t always!)”
Payment taken but order cancelled; contacting customer support.
“So money was taken but order cancelled.”
My cart remained active for a week.
“cart was keep active for a week.”
Dealing with them was fast and quick.
“Fast and quick to deal with”
Order differed from description and customer service was unavailable.
“my only order was not at all what was represented online!”
Fast shipping option is important to the reviewer.
“Fast shipping option is key”
Reviewer reports the products are great.
“Great products”
Revising the shopping cart was not easy.
“Not easy to revise cart”
Transaction was easy so far; hopes experience remains positive.
“Easy transaction so far.”
Website is easy to navigate and offers reasonable-priced items.
“Your website is easy to maneuver”
They had the item the reviewer was seeking.
“You have what I was looking for”
The buying process was pretty smooth.
“It was pretty smooth.”
The ordering process was easy.
“Easy ordering”
Ordering experience was very organised.
“very organised”
Reviewer will decide based on delivery time.
“I’ll let you know, depending on how long it takes for me to get it”
Reviewer requests French description next time.
“NEST TIME I APPRECIATE A FRENCH DESCRIPTION OF YOUR QUESTION”
The process was easy to use.
“Ease of process”
Site had easy access and a return policy.
“Easy access. Return policy available”
Some sizing and quality issues, but acceptable value overall.
“Quality isn't great either, but I kind of expected that on a $20 pair of shoes.”
Customer service was responsive while website and tracking needed improvement.
“LightInTheBox's customer service has been responsive.”
Affordable, stylish items with good sizing, occasional slow shipping.
“affordability without sacrificing style”
Boots fit well and the pricing was excellent.
“These Boots not only look great but fit great!!”
I recently purchased a dress from LightInTheBox for a wedding event and I am thoroughly impressed with their service. The variety of dresses and accessories they offer is incredible, making it easy to find the perfect outfit for any occasion.
The ordering process was simple and straightforward, with clear instructions every step of the way. When my package arrived, I was amazed at how quickly it got here - something that can be hard to come by when shopping online.
Not only was my purchase affordable, but the quality exceeded my expectations. The material was comfortable and durable; it held up through the entire night without any issues.
Overall, I highly recommend LightInTheBox for anyone in need of stylish yet affordable outfits for special events or even everyday wear. Their selection cannot be beaten and their customer service is top-notch
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LightInTheBox is an online marketplace that sells apparel, footwear, electronics, homeware, and wedding attire. The site offers a broad range of products across many categories and ships internationally. Customers can order on desktop or mobile, use common payment methods, and track orders online. Customer service is available for order questions, returns, and delivery problems.