Reviewers often praise the build quality and materials, and many mention warmth and waterproof performance. Delivery and after-sales support are frequently described as quick and helpful, with straightforward exchanges. A smaller number say sizing runs large and arrange fast replacements. A few also note that some colours look bolder than expected.
Examples from available reviews (Nov 2021 – Mar 2026).
Raincoat is very waterproof, warm, and a lovely turquoise; service efficient.
“Very waterproof as I’ve recently found out”
Customer service team Melissa and Claire were polite and extremely helpful.
“Melissa and Claire are very polite and extremely helpful”
Coat is good weight and style but sizing runs large for her.
“the sizing is a little off.”
Website easy to navigate; ordered jacket cheaper online and delivery efficient.
“Easy to navigate website”
Many reviews mention fast delivery and smooth order handling. Several buyers describe easy exchanges and quick fixes for order mistakes, often naming staff who helped.
Several customers say the products feel fairly priced, especially when bought on promotion. Price comes up less often than comments about material quality.
Shoppers often say ordering online is simple and product descriptions match what arrives. One recurring point is that sizing can run large, leading some to swap for smaller sizes.
Most reviews focus on durable make and strong performance, with frequent mentions of warmth, waterproofing, and sturdy fabrics. Reviewers also point to true-to-life colours and soft materials across several items.
Customers commonly describe order messages and delivery updates as clear and quick. A smaller set specifically highlights polite, helpful support from named team members.
Feedback is largely positive, with repeat purchases and high satisfaction mentioned. Critical ratings are rare; the most consistent issue is sizing consistency.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I really like this store and the clothing they offer. They have excellent customer service and deliver their products on time. I was looking for a certain type of leggings for a while and could not find any store that offers it. I came across this online store and was so glad to see what I wanted. I received my order today and am so happy with the items. They are of good quality, soft and made from unique fabric. The prices are also reasonable. So far, this is the best online clothing store. I am so pleased with my purchase. I will order from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lighthouse is a UK clothing brand that designs and sells waterproof outerwear and casual wear. It runs an online shop and supplies selected retailers. Product pages usually list fabric composition, care instructions, and detailed size guides. Lighthouse also shares shipping and returns details and has a customer support team for order questions.