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We Collect & Analyse Reviews

Lentiamo
Experiences & Reviews

Lentiamo is an online retailer specialising in eyewear and contact lenses for consumers. The website lists branded glasses, sunglasses and various contact lens types and sells directly to individual buyers across multiple markets. People researching Lentiamo reviews typically look for information on delivery, product authenticity, pricing and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 20d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Customers frequently praise helpful staff and good handling of orders, but several reviews report slow or disputed refunds and inconsistent professionalism.

Share
20%
Mixed
💰

Value for money

Multiple reviewers highlight competitive prices and loyalty points, noting clear savings when buying branded sunglasses or lenses compared with other retailers.

Share
6%
Strong

User experience

Many describe the ordering process as easy and fast with useful tracking, while others report delivery packaging issues or frustrating delays and follow-up.

Share
21%
Mixed
🔧

Product quality

Most buyers report authentic, well-packed branded eyewear and lenses; a smaller number report receiving unsuitable or sub-standard items.

Share
11%
Strong
📞

Communication

Several customers note prompt tracking updates and quick replies, but an appreciable subset report poor responses or lack of updates around refunds and stock.

Share
21%
Mixed

Overall experience

Overall experiences vary: numerous smooth, well-packed deliveries and good support; a significant minority report unresolved refunds and order issues.

Share
22%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Carl Wicks
trustpilot.com Sep 30, 2025

Avoid them

Lentiamo have, and continue to be, difficult in processing legitimate refunds. Goods are returned to them expecting a speedy refund process, but my ex...

A
A.J
trustpilot.com Sep 30, 2025

Fantastic Service

My Gucci glasses arrived, sooner than was stated, so pleased with them. Lovely box, packed well. Customer service, second to none, thank yo...

B
Biz Brierley
trustpilot.com Sep 30, 2025

Absolutely thrilled with my new…

Absolutely thrilled with my new glasses! Was a little doubtful at first at ordering my new glasses as the price compared to David Clulow was so much c...

S
Sarah L
trustpilot.com Sep 30, 2025

Great service and delivery was very…

Great service and delivery was very prompt. My Burberry sun...

S
Stephen
trustpilot.com Sep 30, 2025

Fast, efficient and good price.

Ordered a pair of Izipizi screen reading glasses. Great price, grea...

D
Daniel Penny
trustpilot.com Sep 30, 2025

Just wanted to give some praise for…

Just wanted to give some praise for lentiamo, I have been a customer for around 6 months ish, I wasn't aware that when you shop you collect points too...

L
Laura
trustpilot.com Sep 30, 2025

My order was not delivered and it's…

My order was not delivered and it's taken over a month to get a...

D
Dianne Carter
trustpilot.com Sep 30, 2025

Very Positive Experience With Lentiamo

I am delighted with Lentiamo customer support. Very easy ordering service and immediate confirmation of my order and delivery details. Arrived a day e...

D
Daniel
trustpilot.com Sep 30, 2025

Lenses arrived 2 days after ordering

Lenses arrived 2 days after ordering. Company is from Czech R...

I
Isabela Ferreira
trustpilot.com Sep 30, 2025

Lost sunglasses 😎

Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that t...

R
Ross Gallier
trustpilot.com Sep 30, 2025

A top tier experience!

One of the best online opticians around - I recently bought a pair of Gucci sunglasses from them at a great price, and found the customer service from...

L
Linda Baldock
trustpilot.com Sep 30, 2025

No issues at all

No issues at all, they kept me informed of a delay duue to stock issue and co...

W
Wendy Seth-ward
trustpilot.com Sep 30, 2025

The Sunglasses I purchased did not suit…

The Sunglasses I purchased did not suit me, after contacting them and sending them a picture of the product. I returned th...

R
Rohit Bhayana
trustpilot.com Sep 30, 2025

Scammer

Scammer. They sold me Ray-Ban eyewear online and then went da...

A
A M
trustpilot.com Sep 30, 2025

Disappointed

Have been using this company for a few years and have had no issues. They usually deliver within 2 days. However, the packaging they use is far too bi...

B
Brickie
trustpilot.com Sep 30, 2025

LENTIANO DANGER

They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses instead of my normal "excellent" Air Optex Night &Day contact lenses. I co...

P
Peeya Corr
trustpilot.com Sep 30, 2025

Shoddy Customer Service - Avoid At All Costs!

Terrible CX! They advertise products they clearly don’t have in stock and offer delivery dates picked out of thin air. Processed the order, took the p...

R
Rebecca
trustpilot.com Sep 30, 2025

AVOID AT ALL COSTS!!!!!

Avoid at all costs. Originally placed an Order nearly 4 weeks ago as they stated items were in stock. Then they changed to middle of October which I c...

N
Neil Bromage
trustpilot.com Sep 30, 2025

Avoid this company iv had 2 different…

Avoid this company iv had 2 different orders over a 2...

E
Ellen
trustpilot.com Sep 30, 2025

Ordered Raybans and they arrived…

Ordered Raybans and they arrived exactly on time as per ord...

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Conclusion

Reviews for Lentiamo show a mixed pattern: many customers report quick delivery, accurate tracking and competitively priced branded eyewear, while some praise attentive individual staff. However, there is a recurring cluster of complaints about delayed refunds, stock changes and intermittent unresponsiveness. If you plan to order, check stock notices, use traceable delivery or payment methods and keep return evidence. These steps help manage potential refund or fulfilment issues while benefiting from the retailer's competitive pricing and stock of major brands.