Customers often mention very fast dispatch, careful packaging, and supportive help with replacements. Many reviews point to competitive prices and quick delivery for sunglasses and contact lenses. Repeated negative feedback centres on late or missing refunds, incorrectly processed orders, and payments taken without delivery. These refund and fulfilment problems sit alongside otherwise strong delivery experiences.
Examples from available reviews (Mar 2022 – Mar 2026).
Extremely fast service with delivery around eighteen hours.
“Just amazing - from point of order to delivery - must have been 18 hours”
Order delayed repeatedly and refund requests declined, with poor communication.
“all I want is my money back.”
Two separate orders produced poor quality lenses that seemed substandard.
“thier lenses are awful and appear sub standard”
Support responded promptly and replaced lost sunglasses without needing return.
“the customer support was absolutely brilliant and quick to reply me back.”
Many positive reviews focus on quick dispatch, attentive staff, and replacements that arrive as expected. Another set of complaints describes cancelled or undelivered orders, refunds not paid back, and updates that never come. Reviews show a clear divide between smooth handling and long-running, unresolved failures.
Several reviewers return for lower prices, reward points, and competitive pricing. Fast delivery combined with good perceived value supports repeat purchases. A small number of comments connect the low price with poor product results.
Many customers describe a straightforward ordering process and quick home delivery. Some mention packaging that is too large for a letterbox, leading to missed deliveries and redelivery hassle. Problems with navigation and checkout come up only occasionally.
Positive feedback highlights well-presented branded sunglasses and good-quality lenses. Other reviews report poor lenses and the wrong items being sent more than once. Overall, product presentation comes through as strong, with occasional serious lapses in quality or fulfilment.
Some shoppers say they received clear messages about stock delays and that refund conversations went smoothly. Many complaints describe no response from support and no movement on refunds. Communication appears in a smaller set of reviews but with high impact.
Highly satisfied reviews tend to mention fast delivery, correct orders, and helpful staff. Low ratings usually cite missing deliveries, refunds that never arrive, and complaints left unresolved, creating a stark gap in outcomes. The result is a polarised customer experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · feedaty.com (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Incorrect repeated order caused delays and costly returns, leaving reviewer without lenses.
“the website repeated my previous order, even though I had entered new parameters.”
First purchase was easy and dispatch was quick.
“So easy to order and dispatch was quick!”
Quick delivery and very good product quality.
“Quick delivery. V good quality”
Ordering was easy, delivery met expectations and sunglasses well packaged.
“Sunglasses well packaged with original Burberry case”
Extremely fast service with delivery around eighteen hours.
“Just amazing - from point of order to delivery - must have been 18 hours”
Easy exchange and professional, polite staff provided excellent service.
“highly recommend lentiamo and staff very professional and polite.”
Good customer service, value and fast delivery motivate continued purchases.
“I have been using Lentiamo for almost a year”
Consistently satisfied with service, delivery speed and product quality.
“the service , the quick delivery and quality of the products.”
They delayed and failed to provide refund updates for returned goods.
“8 weeks now and counting with a refusal to provide any updates.”
Gucci glasses arrived early and customer service was excellent.
“Customer service, second to none, thank you Anna you were so helpful, truthful and honest,”
New Oliver Peoples glasses arrived and were excellent despite lower price.
“Absolutely thrilled with my new glasses!”
Prompt delivery and Burberry sunglasses were well presented and impressive.
“My Burberry sunglasses 🕶️ are amazing and presented really lovely in boxes.”
Izipizi screen reading glasses were good quality, low cost and delivered quickly.
“Great price, great product and delivered expediently.”
Loyal customer praised prices, fast delivery and reward points.
“Much better prices than other sites and fast delivery,”
Order undelivered and refund delayed over a month with poor service.
“My order was not delivered and it's taken over a month to get a refund so far,”
Smooth ordering and excellent customer support; delivery arrived early.
“I am delighted with Lentiamo customer support.”
Lenses were dispatched locally and arrived within two days.
“Lenses arrived 2 days after ordering.”
Support responded promptly and replaced lost sunglasses without needing return.
“the customer support was absolutely brilliant and quick to reply me back.”
Excellent service and attentive staff, though an advertised gift was missing.
“I never received the gift that was advertised”
They informed of a stock delay and shipped within a week.
“they kept me informed of a delay duue to stock issue”
Returned unsuitable sunglasses and received a PayPal refund with good communication.
“They reimbursed my Pay Pal account.”
Paid for Ray-Ban glasses but seller stopped responding after payment.
“They sold me Ray-Ban eyewear online and then went dark.”
Oversized packaging prevented letterbox delivery causing inconvenient redelivery.
“the packaging they use is far too big and won't fit through the letter box”
They were sent incorrect lenses and had poor complaint handling and billing.
“They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses”
Took payment for out-of-stock items and delayed a promised refund after cancellation.
“Still waiting for my refund after cancelling the order.”
Order delayed repeatedly and refund requests declined, with poor communication.
“all I want is my money back.”
Two separate orders produced poor quality lenses that seemed substandard.
“thier lenses are awful and appear sub standard”
Ray-Bans arrived on time, well packed and competitively priced.
“Ordered Raybans and they arrived exactly on time as per order- well packed”
I recently ordered contact lenses from Lentiamo and I must say that my experience with their service was more than satisfactory. The process of ordering online was incredibly easy, thanks to their user-friendly website design. I simply selected the brand and type of lenses that suited me best, added them to my cart, and checked out.
What makes Lentiamo stand out is their competitive prices combined with high-quality products. In addition to offering all major brands of contact lenses at the most convenient prices on the market, they also offer free delivery for sunglasses and regular glasses.
Upon placing my order, I received frequent updates regarding the status of my shipment including a tracking number that allowed me to follow it every step along the way until it arrived safely in my mailbox just as promised.
Overall, if you're looking for an affordable yet reliable source for purchasing contact lenses or glasses online - look no further than Lentiamo.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lentiamo is an online retailer of eyewear and contact lenses operating in several European markets. It sells prescription lenses, contact lenses, optical frames, sunglasses, and lens-care products. Customers can browse categories, order through the website, and choose delivery options. The site offers order tracking and standard customer support channels for post-purchase questions.