Lentiamo
Experiences & Reviews
Lentiamo is an online retailer specialising in eyewear and contact lenses for consumers. The website lists branded glasses, sunglasses and various contact lens types and sells directly to individual buyers across multiple markets. People researching Lentiamo reviews typically look for information on delivery, product authenticity, pricing and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Customers frequently praise helpful staff and good handling of orders, but several reviews report slow or disputed refunds and inconsistent professionalism.
Value for money
Multiple reviewers highlight competitive prices and loyalty points, noting clear savings when buying branded sunglasses or lenses compared with other retailers.
User experience
Many describe the ordering process as easy and fast with useful tracking, while others report delivery packaging issues or frustrating delays and follow-up.
Product quality
Most buyers report authentic, well-packed branded eyewear and lenses; a smaller number report receiving unsuitable or sub-standard items.
Communication
Several customers note prompt tracking updates and quick replies, but an appreciable subset report poor responses or lack of updates around refunds and stock.
Overall experience
Overall experiences vary: numerous smooth, well-packed deliveries and good support; a significant minority report unresolved refunds and order issues.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Avoid them
"Lentiamo have, and continue to be, difficult in processing legitimate refunds. Goods are returned to them expecting a speedy refund process, but my ex..."
Fantastic Service
"My Gucci glasses arrived, sooner than was stated, so pleased with them. Lovely box, packed well. Customer service, second to none, thank yo..."
Ordered Raybans and they arrived…
"Ordered Raybans and they arrived exactly on time as per ord..."
LENTIANO DANGER
"They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses instead of my normal "excellent" Air Optex Night &Day contact lenses. I co..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Avoid them
Lentiamo have, and continue to be, difficult in processing legitimate refunds. Goods are returned to them expecting a speedy refund process, but my ex...
Fantastic Service
My Gucci glasses arrived, sooner than was stated, so pleased with them. Lovely box, packed well. Customer service, second to none, thank yo...
Absolutely thrilled with my new…
Absolutely thrilled with my new glasses! Was a little doubtful at first at ordering my new glasses as the price compared to David Clulow was so much c...
Great service and delivery was very…
Great service and delivery was very prompt. My Burberry sun...
Fast, efficient and good price.
Ordered a pair of Izipizi screen reading glasses. Great price, grea...
Just wanted to give some praise for…
Just wanted to give some praise for lentiamo, I have been a customer for around 6 months ish, I wasn't aware that when you shop you collect points too...
My order was not delivered and it's…
My order was not delivered and it's taken over a month to get a...
Very Positive Experience With Lentiamo
I am delighted with Lentiamo customer support. Very easy ordering service and immediate confirmation of my order and delivery details. Arrived a day e...
Lenses arrived 2 days after ordering
Lenses arrived 2 days after ordering. Company is from Czech R...
Lost sunglasses 😎
Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that t...
A top tier experience!
One of the best online opticians around - I recently bought a pair of Gucci sunglasses from them at a great price, and found the customer service from...
No issues at all
No issues at all, they kept me informed of a delay duue to stock issue and co...
The Sunglasses I purchased did not suit…
The Sunglasses I purchased did not suit me, after contacting them and sending them a picture of the product. I returned th...
Scammer
Scammer. They sold me Ray-Ban eyewear online and then went da...
Disappointed
Have been using this company for a few years and have had no issues. They usually deliver within 2 days. However, the packaging they use is far too bi...
LENTIANO DANGER
They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses instead of my normal "excellent" Air Optex Night &Day contact lenses. I co...
Shoddy Customer Service - Avoid At All Costs!
Terrible CX! They advertise products they clearly don’t have in stock and offer delivery dates picked out of thin air. Processed the order, took the p...
AVOID AT ALL COSTS!!!!!
Avoid at all costs. Originally placed an Order nearly 4 weeks ago as they stated items were in stock. Then they changed to middle of October which I c...
Avoid this company iv had 2 different…
Avoid this company iv had 2 different orders over a 2...
Ordered Raybans and they arrived…
Ordered Raybans and they arrived exactly on time as per ord...
Conclusion
Reviews for Lentiamo show a mixed pattern: many customers report quick delivery, accurate tracking and competitively priced branded eyewear, while some praise attentive individual staff. However, there is a recurring cluster of complaints about delayed refunds, stock changes and intermittent unresponsiveness. If you plan to order, check stock notices, use traceable delivery or payment methods and keep return evidence. These steps help manage potential refund or fulfilment issues while benefiting from the retailer's competitive pricing and stock of major brands.