Reviews Analysed
21
We Collect & Analyse Reviews
Lentiamo
Experiences & Reviews
Lentiamo is an online retailer specialising in eyewear and contact lenses for consumers. The website lists branded glasses, sunglasses and various contact lens types and sells directly to individual buyers across multiple markets. People researching Lentiamo reviews typically look for information on delivery, product authenticity, pricing and customer support.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
20d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Customers frequently praise helpful staff and good handling of orders, but several reviews report slow or disputed refunds and inconsistent professionalism.
Share
Mixed
20%
💰
Value for money
Multiple reviewers highlight competitive prices and loyalty points, noting clear savings when buying branded sunglasses or lenses compared with other retailers.
Share
Strong
6%
⚡
User experience
Many describe the ordering process as easy and fast with useful tracking, while others report delivery packaging issues or frustrating delays and follow-up.
Share
Mixed
21%
🔧
Product quality
Most buyers report authentic, well-packed branded eyewear and lenses; a smaller number report receiving unsuitable or sub-standard items.
Share
Strong
11%
📞
Communication
Several customers note prompt tracking updates and quick replies, but an appreciable subset report poor responses or lack of updates around refunds and stock.
Share
Mixed
21%
⭐
Overall experience
Overall experiences vary: numerous smooth, well-packed deliveries and good support; a significant minority report unresolved refunds and order issues.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Avoid them
"Lentiamo have, and continue to be, difficult in processing legitimate refunds. Goods are returned to them expecting a speedy refund process, but my ex..."
Carl Wicks
Trustpilot
Sep 30, 2025
Featured for: Refund delays, unresponsive customer service
Fantastic Service
"My Gucci glasses arrived, sooner than was stated, so pleased with them. Lovely box, packed well. Customer service, second to none, thank yo..."
A.J
Trustpilot
Sep 30, 2025
Featured for: Positive service example, quick arrival
Ordered Raybans and they arrived…
"Ordered Raybans and they arrived exactly on time as per ord..."
Ellen
Trustpilot
Sep 30, 2025
Featured for: On-time delivery and competitive price
LENTIANO DANGER
"They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses instead of my normal "excellent" Air Optex Night &Day contact lenses. I co..."
Brickie
Trustpilot
Sep 30, 2025
Featured for: Wrong product sold; customer complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Carl Wicks
trustpilot.com
Sep 30, 2025
Avoid them
Lentiamo have, and continue to be, difficult in processing legitimate refunds. Goods are returned to them expecting a speedy refund process, but my ex...
A
A.J
trustpilot.com
Sep 30, 2025
Fantastic Service
My Gucci glasses arrived, sooner than was stated, so pleased with them. Lovely box, packed well. Customer service, second to none, thank yo...
B
Biz Brierley
trustpilot.com
Sep 30, 2025
Absolutely thrilled with my new…
Absolutely thrilled with my new glasses! Was a little doubtful at first at ordering my new glasses as the price compared to David Clulow was so much c...
S
Sarah L
trustpilot.com
Sep 30, 2025
Great service and delivery was very…
Great service and delivery was very prompt. My Burberry sun...
S
Stephen
trustpilot.com
Sep 30, 2025
Fast, efficient and good price.
Ordered a pair of Izipizi screen reading glasses. Great price, grea...
D
Daniel Penny
trustpilot.com
Sep 30, 2025
Just wanted to give some praise for…
Just wanted to give some praise for lentiamo, I have been a customer for around 6 months ish, I wasn't aware that when you shop you collect points too...
L
Laura
trustpilot.com
Sep 30, 2025
My order was not delivered and it's…
My order was not delivered and it's taken over a month to get a...
D
Dianne Carter
trustpilot.com
Sep 30, 2025
Very Positive Experience With Lentiamo
I am delighted with Lentiamo customer support. Very easy ordering service and immediate confirmation of my order and delivery details. Arrived a day e...
D
Daniel
trustpilot.com
Sep 30, 2025
Lenses arrived 2 days after ordering
Lenses arrived 2 days after ordering. Company is from Czech R...
I
Isabela Ferreira
trustpilot.com
Sep 30, 2025
Lost sunglasses 😎
Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that t...
R
Ross Gallier
trustpilot.com
Sep 30, 2025
A top tier experience!
One of the best online opticians around - I recently bought a pair of Gucci sunglasses from them at a great price, and found the customer service from...
L
Linda Baldock
trustpilot.com
Sep 30, 2025
No issues at all
No issues at all, they kept me informed of a delay duue to stock issue and co...
W
Wendy Seth-ward
trustpilot.com
Sep 30, 2025
The Sunglasses I purchased did not suit…
The Sunglasses I purchased did not suit me, after contacting them and sending them a picture of the product. I returned th...
R
Rohit Bhayana
trustpilot.com
Sep 30, 2025
Scammer
Scammer. They sold me Ray-Ban eyewear online and then went da...
A
A M
trustpilot.com
Sep 30, 2025
Disappointed
Have been using this company for a few years and have had no issues. They usually deliver within 2 days. However, the packaging they use is far too bi...
B
Brickie
trustpilot.com
Sep 30, 2025
LENTIANO DANGER
They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses instead of my normal "excellent" Air Optex Night &Day contact lenses. I co...
P
Peeya Corr
trustpilot.com
Sep 30, 2025
Shoddy Customer Service - Avoid At All Costs!
Terrible CX! They advertise products they clearly don’t have in stock and offer delivery dates picked out of thin air. Processed the order, took the p...
R
Rebecca
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS!!!!!
Avoid at all costs. Originally placed an Order nearly 4 weeks ago as they stated items were in stock. Then they changed to middle of October which I c...
N
Neil Bromage
trustpilot.com
Sep 30, 2025
Avoid this company iv had 2 different…
Avoid this company iv had 2 different orders over a 2...
E
Ellen
trustpilot.com
Sep 30, 2025
Ordered Raybans and they arrived…
Ordered Raybans and they arrived exactly on time as per ord...
Conclusion
Reviews for Lentiamo show a mixed pattern: many customers report quick delivery, accurate tracking and competitively priced branded eyewear, while some praise attentive individual staff. However, there is a recurring cluster of complaints about delayed refunds, stock changes and intermittent unresponsiveness. If you plan to order, check stock notices, use traceable delivery or payment methods and keep return evidence. These steps help manage potential refund or fulfilment issues while benefiting from the retailer's competitive pricing and stock of major brands.