Customers most often point to problems with order fulfilment, returns, and refunds. Several reviews mention missing items, parcels that arrived late or not at all, and support requests that went unanswered. A smaller number praise the fit, colour, and detailing of the clothing. Order updates and communication remain a common frustration.
Examples from available reviews (Dec 2025 – Mar 2026).
Returned item with proof but company hasn't refunded and ignores emails.
“they are ignoring me and keeping my refund hostage”
Parcel lost or misdelivered and refund still outstanding after weeks.
“Courier lost the parcel and said it was delivered”
Reviewer loved the dress's fit, colour and gem detailing.
“I fell in love with the dress and colour too”
Reviewer loved the dress, received it early and many compliments.
“I received so many compliments”
Service feedback focuses on how returns and refunds are handled. Reviewers describe refunds being held back even after they provided return proof, partial refunds when sending back multiple items, and exchanges being refused for items that did not match. Some of these disputes also include reports of lost parcels or missing items.
Complaints mention delivery or return postage that was not recovered, and paid expedited shipping that did not arrive as expected. Several customers say they received store credit instead of a cash refund. Positive notes on value appear, but much less often.
Many shoppers describe weak follow-up after purchase and long waits for issues to be resolved. A minority report quick delivery and positive reactions to the clothes when worn. Most accounts highlight concrete breakdowns such as ignored emails, no tracking updates, and delivery promises that were not met.
Views on product quality vary. Some reviewers praise the fit, colour, and gem detailing on dresses. Others describe the quality as poor and recommend buying from other retailers.
Customers often describe customer service as unresponsive and say they received no clear updates. Several reviews mention tracking that was missing or misleading after ordering. A few say communication improved only after repeated follow-ups.
Reviews draw a clear line between good impressions of the products and more frequent breakdowns after the sale. Most negative comments centre on unresolved refunds, delivery problems, and silent support. Only a small number describe positive experiences, mainly around how items looked and on-time delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Order arrived 17 days late with no communication and no return.
“AWFUL company. Customer service is shocking!!!”
Reviewer says garments are poor quality and returns policy is a trap.
“Horrendous quality and dont fall into the ‘return policy’ trap.”
Item mismatched and refund or exchange was refused by the company.
“rejected a refund do to their own policies on their own website.”
Product quality was good but delivery, communication and refunds were poor.
“I paid extra for next day delivery but still haven't received my order 6 days later still nothing.”
One of two items missing and no response about refund after weeks.
“3 weeks later parcel arrived with only one item of 2.”
Reviewer loved the dress's fit, colour and gem detailing.
“I fell in love with the dress and colour too”
Returned item with proof but company hasn't refunded and ignores emails.
“they are ignoring me and keeping my refund hostage”
Paid to return item but received no response or refund.
“getting no response about when I can expect my money back - complete scam!”
Reviewer advises ordering from Shein due to poor quality and service.
“Terrible quality and customer service.”
Faulty dress returned but refund not received and emails ignored.
“Sent me a faulty dress with a hole in”
Item lost in post; they refunded item but not postage.
“they didn’t refund my postage even though I never received the item”
Returned two items but was only refunded for one; slow, unhelpful service.
“For some reason I was only refunded for one item and not given an explanation”
Parcel lost or misdelivered and refund still outstanding after weeks.
“Courier lost the parcel and said it was delivered”
Orders lost or delayed with poor communication and no reshipment.
“they then started ignoring my email”
Three next-day orders not received and there were no updates.
“Did not receive my 3 orders which I paid next day delivery for.”
Orders significantly delayed with little transparency and misleading updates.
“Order at your own risk.”
Order not delivered and refund not issued despite chasing customer service.
“no refund on no delivery”
Reviewer loved the dress, received it early and many compliments.
“I received so many compliments”
Dress ordered for NYE with next-day delivery never arrived.
“I ordered a dress on 22nd December for New Year's Eve.”
Returned item took weeks; refund withheld and replaced by store credit.
“They have refused to give me my money back”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lemon Lunar runs an online fashion store selling clothing and accessories. Product pages show photos, sizing information, and material details. Customers order and pay on the site, and deliveries go out via courier. The website includes contact options for customers and a stated process for returning items.