Lemon Lunar
Reviews & Experiences
We've collected and analysed customer feedback for Lemon Lunar to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2025 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Order arrived 17 days late with no communication and no return.
“AWFUL company. Customer service is shocking!!!”
Reviewer says garments are poor quality and returns policy is a trap.
“Horrendous quality and dont fall into the ‘return policy’ trap.”
Item mismatched and refund or exchange was refused by the company.
“rejected a refund do to their own policies on their own website.”
Product quality was good but delivery, communication and refunds were poor.
“I paid extra for next day delivery but still haven't received my order 6 days later still nothing.”
One of two items missing and no response about refund after weeks.
“3 weeks later parcel arrived with only one item of 2.”
Reviewer loved the dress's fit, colour and gem detailing.
“I fell in love with the dress and colour too”
Returned item with proof but company hasn't refunded and ignores emails.
“they are ignoring me and keeping my refund hostage”
Paid to return item but received no response or refund.
“getting no response about when I can expect my money back - complete scam!”
Reviewer advises ordering from Shein due to poor quality and service.
“Terrible quality and customer service.”
Faulty dress returned but refund not received and emails ignored.
“Sent me a faulty dress with a hole in”
Item lost in post; they refunded item but not postage.
“they didn’t refund my postage even though I never received the item”
Returned two items but was only refunded for one; slow, unhelpful service.
“For some reason I was only refunded for one item and not given an explanation”
Parcel lost or misdelivered and refund still outstanding after weeks.
“Courier lost the parcel and said it was delivered”
Orders lost or delayed with poor communication and no reshipment.
“they then started ignoring my email”
Three next-day orders not received and there were no updates.
“Did not receive my 3 orders which I paid next day delivery for.”
Orders significantly delayed with little transparency and misleading updates.
“Order at your own risk.”
Order not delivered and refund not issued despite chasing customer service.
“no refund on no delivery”
Reviewer loved the dress, received it early and many compliments.
“I received so many compliments”
Dress ordered for NYE with next-day delivery never arrived.
“I ordered a dress on 22nd December for New Year's Eve.”
Returned item took weeks; refund withheld and replaced by store credit.
“They have refused to give me my money back”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Lemon Lunar
We've collected and analysed customer feedback for Lemon Lunar to provide you with unbiased insights.