Customer feedback shows a clear pattern: many users report problems with promotions, returns, packaging and customer support, while other buyers highlight durable, high‑quality products and effective warranty replacements. Several reviewers describe device malfunctions or connectivity issues; one review reports physical harm, indicating the importance of checking safety guidance and suitability before purchase. Recurrent promotional and checkout complaints suggest verifying offer terms and cart contents prior to completing an order. If you consider buying, retain order confirmations, review the returns policy and contact support promptly if problems arise; weigh the premium price against the mixed reports on reliability and service.
Examples from available reviews (Jul 2022 – Feb 2026).
Advertised free gift not included and customer service ignored cancellation requests.
“free gift was advertised, but it disappeared after payment.”
Device loses Bluetooth when covered and warranty process was protracted and intrusive.
“would lose Bluetooth connection”
Product is premium quality and warranty replacement arrived within a week.
“brand new replacement within a week”
Customer service provided a voucher to resolve the missing promotional gift after follow-up.
“offered me a code for different free gift product”
Many reviews describe delayed, unhelpful or confrontational support around cancellations, warranties and returns; a minority praise fast, helpful responses.
Multiple reviewers report misleading promotions, missing free gifts and unclear thresholds; a few note products feel premium but are costly.
Customers report a clunky website and checkout, autofill/address errors, unclear promotion display and occasional app or Bluetooth instability.
Reports split: several praise build quality, feel and longevity; others report faults, malfunctions, battery issues and isolated safety concerns.
Complaints cover misleading promotional messages, missing order confirmations and non‑discrete labelling; some reviewers note fast shipping or timely replies.
Overall impressions skew negative: frequent unresolved order, returns or safety issues contrasted with a smaller group describing reliable replacements and satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased a product from LELO, and I have to say that I was thoroughly impressed with the overall experience. As a content but not very smart customer, it's sometimes difficult for me to navigate through different kinds of products, especially when it comes to intimate items. However, the website was incredibly user-friendly and easy to use.
Upon browsing their selection of high-end pleasure objects and accessories for the bedroom, I found myself amazed at the variety they had available. It was clear that this brand understands what their customers want in terms of quality and luxury; every single item on their website exuded elegance and sophistication.
What really stood out to me was how much detail went into describing each product-- both its features as well as any relevant care instructions or safety concerns were clearly outlined on each individual page. This made my shopping experience much less intimidating than it otherwise would have been.
After placing my order, shipping only took a few days-- which was great considering how excited I was about finally trying out one of these luxurious 'accessories' myself! The packaging itself was also sleek and discreet (which is important for those who value privacy), but still managed to look elegant enough that you wouldn't be embarrassed having it delivered straight to your doorstep.
In short, if you're interested in finding some top-quality accessories or tools for unique pleasures between couples (or even just during solo time!), then I cannot recommend LELO enough. Their attention-to-detail is fantastic -- from website layout & design right up until delivery--, along with amazing customer service completes the whole package perfectly
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LELO is a manufacturer and retailer of premium intimate lifestyle products and accessories, including app‑connected devices. The brand sells directly via its website and through third‑party retailers, and its range commonly emphasises design, materials and packaging.