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Leather Company
Reviews & Experiences

Customer feedback for Leather Company is mixed. Many reviewers praise leather quality, workmanship, neat packaging and fast dispatch. However, a significant minority report problems: alleged misdescribed materials, broken hardware (for example a zipper failure) and unresolved refund or delivery issues. Before buying, check product descriptions carefully, ask for material details or photos if uncertain, and review the returns and refund timeframe. Keep order records and use card payment protections if you are concerned about refunds or fulfilment.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many reviews praise rapid delivery and helpful, patient staff, but several report delays, missed refunds and limited after‑sales support.

💰

Value for money

Several customers cite good prices, discounts and perceived value; a minority report poor durability or misleading claims that reduce value.

⚡

User experience

No substantive comments about website or app usability in the reviews; reported issues relate to fulfilment, delivery and customer support.

🔧

Product quality

Many buyers praise leather, workmanship and packaging; however there are isolated reports of faulty zips, short lifespan and alleged non‑genuine materials.

📞

Communication

Reviews show a split: some customers received proactive, helpful replies and photos; others report ignored emails, unanswered calls and misleading listings.

⭐

Overall experience

Overall experiences vary: numerous positive accounts of quality and fast delivery contrast with a notable subset reporting refunds, delivery or authenticity problems.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

s
shambles
trustpilot.com Sep 30, 2025

Great leather coat, good fit, nice lining...

M
Mark Barnes
trustpilot.com Sep 30, 2025

Quick Service, Excellent Value for Money ey - I ordered a sheepskin rug. It was despatched the same day and arrived two days later. The quality and value for...

�
Диана Андреева
trustpilot.com Sep 30, 2025

2 stars for a design. I like it. I ordered travel bag, in description they wrote clearly 100% GENUINE LEATHER. Which is not true) This is not a...

M
Maddie
trustpilot.com Sep 30, 2025

Excellent quality leather blazer. Loved the "oxblood" shade - (burgundy w...

D
Dewi Tudur
trustpilot.com Sep 30, 2025

Beautifully made and packaged. V...

J
Josh Caborn
trustpilot.com Sep 30, 2025

Faulty and no help - The design and Quality of the bag is very good, especially with me often carrying sensitive documents and valuable equipment, it felt very secure. BUT...

H
Helen Clarke
trustpilot.com Sep 30, 2025

Problem with delivery which vendor would not deal with. Goods subsequently returned within 14 days but no refund recei...

S
Sally Litherland
trustpilot.com Sep 30, 2025

Excellent service and speedy delivery - Ordered yesterday and standard delivery by UPS today. Excellent service. On receipt I realised it wasn't the right...

S
Sandra
trustpilot.com Sep 30, 2025

Ladies long leather coat - I rang this company yesterday to inquiry about a long ladies coat I had seen on their website and the service I received was excellent.My problem I ha...

N
Niko Tuomainen
trustpilot.com Sep 30, 2025

DO NOT ORDER ANYTHING FROM THIS COMPANY - Ordered a leather vest, they promised packing and sending in 2 days, but I didn't hear from them in a week. After I sended them a email they informed...

F
Francesco Cordani
trustpilot.com Sep 30, 2025

Missing item/ignored - Wasn't sent gloves that were added to order and have co...

C
Catherine Whalley
trustpilot.com Sep 30, 2025

Really happy with my bags,I will be ordering more.there was problem on my postcode should have been ws and was d...

J
Jue
trustpilot.com Sep 30, 2025

Fabulous quality, so much better than I expected, my beautiful hot pink back back its stunning👏🏻 I absolutely love it love it, great service, a...

C
Customer
trustpilot.com Sep 30, 2025

Has anyone ordered pants? I ordered pants on Feb.27th and I have...

S
SIMON APPLETON
trustpilot.com Sep 30, 2025

Lovely jacket. Good price and su...

J
J.Burton
trustpilot.com Sep 30, 2025

Scammers - Another con company - just like Angel Jackets/F-jackets and others) importing shoddily made knock off leather stuff from Pakistan, and shamelessly cla...

S
Susan
trustpilot.com Sep 30, 2025

Bought a lamb leather jacket lovley soft leather r...

E
Elaine
trustpilot.com Sep 30, 2025

Extra large leather weekend bag. - Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large we...

J
Jon
trustpilot.com Sep 30, 2025

I purchased a couple of things from these guys. One had to be returned with no problems. The other was a stool which arrived very promptly. Throughout...

A
Annette Pask
trustpilot.com Sep 30, 2025

5 star company - I couldn’t be more impressed with both the service and product I received. From start to finish, everything exceeded my expectations. The customer ser...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Leather Company

Leather Company is an online retailer of leather and sheepskin goods, including jackets, bags and home accessories. This summary helps consumers quickly evaluate customer feedback on product quality, delivery, returns and communication before purchasing. For purchase decisions, check product descriptions, materials and the returns policy on the seller’s site.