Many buyers praise the sturdy build and fast fulfilment of leather jackets, bags, and rugs. A large group describe repeated breakdowns after purchase, with emails going unanswered and refunds taking too long. Product feedback is split between genuine, well-made leather and isolated claims of fake materials or broken hardware. Reviews show high satisfaction when orders arrive as expected, and clear frustration when customer service stops responding.
Examples from available reviews (Nov 2021 – Mar 2026).
Excellent personalised service with photos and next-day delivery.
“Brilliant service.”
Jacket arrived quickly and was high quality and delightful.
“PERFECT JACKET”
Backpack never delivered and company ignored many emails.
“The company has not responded to my many emails.”
Reviewer reports very poor fake leather material and advises avoidance.
“Very poor fake leather material.”
Several reviews describe attentive, personal help and quick dispatch or exchanges. Some customers mention same-day or next-day shipping and easy returns when staff respond. Positive service comments appear often.
Many buyers say jackets, bags, and weekend holdalls feel fairly priced for the quality. A smaller group questions the value, pointing to fake-material claims or being charged twice. Overall, endorsements of good value outweigh complaints.
Some items include practical touches, such as rear-access zips on backpacks. Others report zip or stitching failures that made items harder to use. A few also mention sizing and lining details in coats and blazers.
Many reviews mention soft lamb leather, solid build quality, and careful packaging. Recurring negatives include alleged fake leather and occasional hardware issues like broken zips or loose rivets. The record includes both strong and poor quality experiences.
A major negative thread describes emails ignored, calls unanswered, and refunds delayed or missing. Several customers report orders not arriving or not being passed to couriers, alongside support that does not respond. A smaller number describe rude or aggressive staff interactions.
Reviews are sharply split between very happy and very unhappy customers. Positive accounts focus on product quality and fast fulfilment. Negative accounts centre on poor post-sale communication and problems left unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports very poor fake leather material and advises avoidance.
“Very poor fake leather material.”
Gilet colour, fit, style and quality are excellent with quick delivery.
“The style, fit and quality are excellent.”
Excellent personalised service with photos and next-day delivery.
“Brilliant service.”
Poor quality zips and no replies from customer service.
“not even replying to emails and calls now - awful customer service”
Expensive jacket not handed to courier and no responses from company.
“they still havent given my order to royal mail yet”
Backpack never delivered and company ignored many emails.
“The company has not responded to my many emails.”
Charged twice; poor customer service but overcharge eventually refunded.
“I'd been charged twice for the purse”
Order confusion and lack of response left customer unsure about stock.
“phone calls (which have not been answered)”
Handle rivet fell off and company ignored repair or returns requests.
“They just ignore you.”
Jacket arrived quickly and was high quality and delightful.
“PERFECT JACKET”
Backpack has a rear zip for secure quick access and is well made.
“the bag has the zip at the back”
Bag stitching failed after two months and company did not respond.
“two months later, strap comes loose as stitching has failed.”
Second rug arrived filthy and customer service was rude and unhelpful.
“their attitude was aggressive and rude.”
Product excellent and delivered next day; reviewer highly recommends.
“Excllent product highly recommend”
Coat fits well with nice lining and good value for money.
“Great leather coat”
Sheepskin rug was despatched same day and arrived in two days.
“despatched the same day and arrived two days later.”
Bag was described as genuine leather but arrived as fake leather.
“100% GENUINE LEATHER”
Leather blazer of excellent quality, perfect fit and quick delivery.
“Excellent quality leather blazer.”
Bag beautifully made and well packaged; customer very happy.
“Beautifully made and packaged.”
Zipper broke within months and customer service did not respond.
“the zipper broke after 3/4 months of use”
Goods returned but no refund received from vendor; refunded by card provider.
“no refund received”
Very fast delivery and excellent service with a smooth exchange.
“Excellent service and speedy delivery”
Staff provided excellent, patient personalised service and quick delivery.
“the service I received was excellent.”
Order cancelled and promised refund delayed; money not returned.
“promised a full refund in 48-72 hours”
Gloves missing from order and company ignored contact attempts.
“Wasn't sent gloves that were added to order”
Postcode issue was quickly resolved and bags resent promptly.
“prompt solution to the problem”
Bag exceeded expectations with fabulous quality and good service.
“Fabulous quality”
Ordered pants weeks ago and received no reply or delivery.
“I havent heard or received anything!!”
Lovely jacket with good price and very fast delivery.
“Good price and super fast delivery.”
Reviewer claims company sells shoddy, imported knock-off leather goods.
“shoddily made knock off leather stuff from Pakistan”
Lamb leather jacket is soft, well made and completely happying purchase.
“lovley soft leather really well made”
Extra large weekend bag is fantastic with great price and quality.
“absolutely fantastic!”
Helpful, genuine service and generally well-made products; watch two-week returns.
“extremely helpful and genuine”
Very impressed by attentive customer service and high-quality product.
“product itself is of the highest quality”
TOP-NOTCH SERVICES!!
I just received my sheepskin stool I ordered last week from the Leather Company online store and I'm 100% satisfied. The materials, workmanship, and design are outstanding. I've been looking for a good sheepskin stool for my dresser mirror for a while and I couldn't be happier with the choice to buy from this company.
I would like to say that this is the best company I have ever dealt with very pleasant staff members, quick delivery fast response. I can not hesitate to recommend them to my friends, family, and to the world.
I will definitely buy from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Leather Company focuses on leather clothing and accessories. Its range includes leather jackets, coats, blazers, bags, backpacks, and sheepskin home items. The company sells online and ships with national and international couriers. Product pages usually list materials, sizing, and care details to guide buyers.