Reviews Analysed
21
We Collect & Analyse Reviews
Leather Company
Experiences & Reviews
Leather Company is an online retailer of leather and sheepskin goods, including jackets, bags and home accessories. This summary helps consumers quickly evaluate customer feedback on product quality, delivery, returns and communication before purchasing. For purchase decisions, check product descriptions, materials and the returns policy on the seller’s site.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
30d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviews praise rapid delivery and helpful, patient staff, but several report delays, missed refunds and limited after‑sales support.
Share
Mixed
22%
💰
Value for money
Several customers cite good prices, discounts and perceived value; a minority report poor durability or misleading claims that reduce value.
Share
Mixed
9%
⚡
User experience
No substantive comments about website or app usability in the reviews; reported issues relate to fulfilment, delivery and customer support.
Share
Mixed
0%
🔧
Product quality
Many buyers praise leather, workmanship and packaging; however there are isolated reports of faulty zips, short lifespan and alleged non‑genuine materials.
Share
Strong
22%
📞
Communication
Reviews show a split: some customers received proactive, helpful replies and photos; others report ignored emails, unanswered calls and misleading listings.
Share
Mixed
18%
⭐
Overall experience
Overall experiences vary: numerous positive accounts of quality and fast delivery contrast with a notable subset reporting refunds, delivery or authenticity problems.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
5 star company
"I couldn’t be more impressed with both the service and product I received. From start to finish, everything exceeded my expectations. The customer ser..."
Annette Pask
Trustpilot
Sep 30, 2025
Featured for: Attentive service and high-quality product
Faulty and no help
"The design and Quality of the bag is very good, especially with me often carrying sensitive documents and valuable equipment, it felt very secure. BUT..."
Josh Caborn
Trustpilot
Sep 30, 2025
Featured for: Faulty product and no support
2 stars for a design
"2 stars for a design. I like it. I ordered travel bag, in description they wrote clearly 100% GENUINE LEATHER. Which is not true) This is not a..."
Диана Андреева
Trustpilot
Sep 30, 2025
Featured for: Alleged fake leather and packaging
Problems with delivery and refund…
"Problem with delivery which vendor would not deal with. Goods subsequently returned within 14 days but no refund recei..."
Helen Clarke
Trustpilot
Sep 30, 2025
Featured for: Delivery issue and missing refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
s
shambles
trustpilot.com
Sep 30, 2025
Great leather coat
Great leather coat, good fit, nice lining...
M
Mark Barnes
trustpilot.com
Sep 30, 2025
Quick Service, Excellent Value for Money ey
I ordered a sheepskin rug. It was despatched the same day and arrived two days later. The quality and value for...
�
Диана Андреева
trustpilot.com
Sep 30, 2025
2 stars for a design
2 stars for a design. I like it. I ordered travel bag, in description they wrote clearly 100% GENUINE LEATHER. Which is not true) This is not a...
M
Maddie
trustpilot.com
Sep 30, 2025
Excellent quality leather blazer
Excellent quality leather blazer. Loved the "oxblood" shade - (burgundy w...
D
Dewi Tudur
trustpilot.com
Sep 30, 2025
Beautifully made and packaged.
Beautifully made and packaged. V...
J
Josh Caborn
trustpilot.com
Sep 30, 2025
Faulty and no help
The design and Quality of the bag is very good, especially with me often carrying sensitive documents and valuable equipment, it felt very secure. BUT...
H
Helen Clarke
trustpilot.com
Sep 30, 2025
Problems with delivery and refund…
Problem with delivery which vendor would not deal with. Goods subsequently returned within 14 days but no refund recei...
S
Sally Litherland
trustpilot.com
Sep 30, 2025
Excellent service and speedy delivery
Ordered yesterday and standard delivery by UPS today. Excellent service. On receipt I realised it wasn't the right...
S
Sandra
trustpilot.com
Sep 30, 2025
Ladies long leather coat
I rang this company yesterday to inquiry about a long ladies coat I had seen on their website and the service I received was excellent.My problem I ha...
N
Niko Tuomainen
trustpilot.com
Sep 30, 2025
DO NOT ORDER ANYTHING FROM THIS COMPANY
Ordered a leather vest, they promised packing and sending in 2 days, but I didn't hear from them in a week. After I sended them a email they informed...
F
Francesco Cordani
trustpilot.com
Sep 30, 2025
Missing item/ignored
Wasn't sent gloves that were added to order and have co...
C
Catherine Whalley
trustpilot.com
Sep 30, 2025
Really happy with my bags,I will be…
Really happy with my bags,I will be ordering more.there was problem on my postcode should have been ws and was d...
J
Jue
trustpilot.com
Sep 30, 2025
Fabulous quality
Fabulous quality, so much better than I expected, my beautiful hot pink back back its stunning👏🏻 I absolutely love it love it, great service, a...
C
Customer
trustpilot.com
Sep 30, 2025
Has anyone ordered pants
Has anyone ordered pants? I ordered pants on Feb.27th and I have...
S
SIMON APPLETON
trustpilot.com
Sep 30, 2025
Lovely jacket
Lovely jacket. Good price and su...
J
J.Burton
trustpilot.com
Sep 30, 2025
Scammers
Another con company - just like Angel Jackets/F-jackets and others) importing shoddily made knock off leather stuff from Pakistan, and shamelessly cla...
S
Susan
trustpilot.com
Sep 30, 2025
Bought a lamb leather jacket lovley…
Bought a lamb leather jacket lovley soft leather r...
E
Elaine
trustpilot.com
Sep 30, 2025
Extra large leather weekend bag.
Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large we...
J
Jon
trustpilot.com
Sep 30, 2025
I purchased a couple of things from…
I purchased a couple of things from these guys. One had to be returned with no problems. The other was a stool which arrived very promptly. Throughout...
A
Annette Pask
trustpilot.com
Sep 30, 2025
5 star company
I couldn’t be more impressed with both the service and product I received. From start to finish, everything exceeded my expectations. The customer ser...
Conclusion
Customer feedback for Leather Company is mixed. Many reviewers praise leather quality, workmanship, neat packaging and fast dispatch. However, a significant minority report problems: alleged misdescribed materials, broken hardware (for example a zipper failure) and unresolved refund or delivery issues. Before buying, check product descriptions carefully, ask for material details or photos if uncertain, and review the returns and refund timeframe. Keep order records and use card payment protections if you are concerned about refunds or fulfilment.