Customers often single out individual advisers for quick, personal help with returns and refunds. A recurring set of negative reviews describes refunds that are delayed, missing, or refused, along with late deliveries. Many buyers call the clothing high quality and long-lasting, while a few say pricier items fell short. A handful of reviews mention communication about policy details, but it is not a common theme.
Examples from available reviews (Dec 2021 – Feb 2026).
Rachael kindly granted a returns extension after a missed deadline.
“Rachael in the customer service team was incredibly helpful and quick to respond and very kindly gave me an extension to make the return.”
Returned dress but still not refunded after owner change.
“Stil No money back!”
Reviewer praises stylish designs and unmatched product quality.
“The quality is unmatched”
Paid extra for faster delivery but order did not arrive on time.
“Never turned up on time.”
Reviewers frequently name agents who act fast and give hands-on help with returns, refunds, and order problems. A separate group of complaints describes refunds being held back and long wait times after items are returned. Positive service stories appear more often, but refund delays keep coming up as a clear issue.
Several reviewers say the detailing and finish match the price and call the garments “worth every penny”. A small number clearly state that an expensive purchase did not meet expectations. Reviews show both strong value perceptions and occasional disappointment on higher-cost items.
Many buyers describe confident repeat shopping and satisfaction for specific occasions when items fit and arrive on time. For others, delivery problems and refunds that were not processed clearly damaged the experience. Overall, good shopping experiences sit alongside service failures that shape final impressions.
Many reviews praise the finish, packaging, and how items hold up over time, describing the clothing as luxurious and well made. A minority report poor quality on an expensive dress and raise specific complaints about a bridal purchase. Most feedback is positive, but negative notes on higher-priced items still appear.
Several reviewers mention clear, reassuring replies from named staff about discounts, subscriptions, and returns. Fewer reviews describe unanswered emails and confusion following a reported change of ownership. Communication is usually quick, with a smaller set of breakdowns linked to refund situations.
Reviews show a sharp split between many five-star experiences and a set of one-star complaints centred on refunds and delivery. High ratings focus on helpful staff and satisfaction with products. Low ratings cluster around severe issues, creating a clear divide in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Rachael was extremely helpful and replied promptly.
“Rachael was extremly helpful and gave a prompt reply! xx”
Reviewer was very happy and describes service as first class.
“Very happy with the service I received with lavish Alice”
Reviewer praises stylish designs and unmatched product quality.
“The quality is unmatched”
Customer service agreed to a full refund despite a late return.
“I got a lovely understanding email back agreeing to a full refund.”
Customer care team is quick and supportive with queries and returns.
“Lavish Alices customer care team are always quick and a great support”
Return communication and service were excellent and exceeded expectations.
“the communication and return service was 10 out of 10.”
Reviewer has not received a refund of £160 despite items returned.
“I have not received my refund. I am owed £160.”
Reviewer loves the clothing detail and quality, considers it worth every penny.
“The detail and quality is worth every penny”
Company couldn't refund due to ownership change but provided bank claim details.
“they were unable to refund due to the change of hands”
Long-term customer praises great quality clothing and high-standard service.
“The clothes are great quality and the customer service is of an exceptionally high standard”
Company allegedly refuses to pay customers and misrepresents ownership.
“The fact he is refusing to pay the money he owes his customers is an absolute disgrace.”
Returned dress but still not refunded after owner change.
“Stil No money back!”
Very efficient customer service and classy, comfortable clothing.
“Very efficient,respond with any queries extremely fast”
Quick customer service response after provider change and great quality.
“The customer service team were very quick responding to my query.”
Helpful customer service with prompt returns and easy website steps.
“The returns and refunds are also very prompt.”
Refused refund after takeover and emails went unanswered.
“Refusing to give me my refund”
Returned dress over a month ago and still no refund or response.
“I have no answers, no dress and no money.”
Excellent customer service from Tarek and continued purchases expected.
“Excellent customer service!!”
Customer care (Tarek) responded and arranged a replacement size.
“Tarek responded and has arranged for a replacement size to be delivered.”
Returned items but received no confirmation and no refund yet.
“never received a confirmation of the return.”
I bought some pintuck tailored trousers in coral on this site. When I received them, I was really disappointed, because they were so different from the pictures. I decided to return them and I started the process. It was very challenging but they kept saying that the return process is very simple and easy, but there is no one to assist you with anything. The customer team was rude and unprofessional. They also said that they would refund my money in 10-15 days. And after 2 weeks of calling and emails, they still didn't give me back my money, and when I asked for a manager (I even sent a complaint), no one answered me. This is the first and last time that I trust this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lavish Alice runs an online fashion store focused on women’s clothing. The site posts product pages with photos, sizing details, and checkout options. Shoppers can pick from different delivery services and contact customer support online. The website also sets out a returns and refunds process and offers standard online payment methods.