Customers often praise Latelita for fast delivery, responsive customer support, and jewellery that arrives neatly presented. Many say the pieces feel high quality and good value for the price. Several buyers note that stones or ornamentation look smaller than in the photos. A small number needed replacements or exchanges, which customers say were arranged quickly.
Examples from available reviews (Dec 2021 – Feb 2026).
Exceptional customer service with prompt contact; jewellery described as beautiful and well-made.
“their attention to customer service is above and beyond.”
High-quality jewellery with lovely packaging and prompt delivery.
“Gorgeous jewellery, very high quality.”
Product looks beautiful but is very small.
“Looks beautiful but super tiny”
They resemble much more expensive designer earrings and suit needs.
“They look just like Pasquale Bruni earrings that retail for $12,000”
Reviews frequently mention quick, helpful support and easy exchanges. Several customers describe refunds, replacements, and personalised replies. Service praise shows up across different products and occasions.
Buyers often say the jewellery looks more expensive than it is. Some compare the style favourably with high-end designer pieces. Comments about value often sit alongside notes on the finish and presentation.
Fast delivery and tidy presentation come up repeatedly as strengths of the buying experience. Several reviewers mention packaging and the unboxing experience. One review notes a comfortable, free-size bracelet, but that kind of usability feedback is rare.
Many customers call the jewellery well made, with attractive finishes and luxury-style packaging. Several report that stones or ornamentation look smaller than shown in images. A small number mention fastening problems or a pearl falling out; these issues appear infrequently.
Buyers describe clear tracking, regular updates, and straightforward information. Several praise fast replies and useful guidance during returns or exchanges. Communication comes across as consistently dependable.
Most feedback is positive, with repeat buyers and frequent recommendations. Lower ratings are uncommon and mainly link to size or expectation gaps around stones and ornamentation. Quick fixes through exchanges, refunds, or replacements help maintain satisfaction.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service efficiently resolved a necklace length issue; necklace and packaging praised.
“The service I received (from Jenny) was excellent.”
Orders were beautifully made and shipped promptly without customs charges.
“they are all beautifully made”
Friendly customer service and reviewer is happy with earrings.
“Very friendly customer service.”
Unique jewellery with quick delivery and a decent price, good for gifts.
“Quick delivery and decent price”
Exceptional customer service with prompt contact; jewellery described as beautiful and well-made.
“their attention to customer service is above and beyond.”
Very easy shopping, fastest delivery and great product quality.
“Easiest shopping and fastest delivery ever.”
Great quality and on-time delivery.
“Quality is great”
Earrings beautiful, good quality, and delivered very quickly; packaging pretty.
“My earrings are absolutely beautiful”
Superfast delivery and a pleasant purchasing experience.
“Superfast delivery, a pleasure to deal with.”
Great customer service, beautiful jewellery and efficient delivery.
“Great customer service.”
Product matched the picture and arrived quickly.
“looks just like the picture and arrived fast”
Fast service but the stone is very small and disappointing.
“the stone is so small you can hardly see it.”
Amazing customer support and meaningful emotional significance of the necklace.
“This necklace is more than a necklace for me.”
Initial pearl fell out but company sent a replacement and resolved it.
“they have sent me another pair and a replacement so very generous”
Exchange process was straightforward and customer service was first-class.
“they made the process very straightforward”
They resemble much more expensive designer earrings and suit needs.
“They look just like Pasquale Bruni earrings that retail for $12,000”
Loved the earrings, giving them as a gift but need smaller size personally.
“I love them, but need to go for smaller ornamentation myself”
Fast delivery and very pleased with the stunning earrings.
“Super fast delivery, the earrings are absolutely stunning im so happy”
Loved necklace, looked expensive; packaging and delivery were quick.
“I love it ! It looks very expensive on”
Necklace looks nice and is reported excellent quality.
“Great necklace looks very nice on excellent quality”
Product was good, shipping was fast and communication helpful.
“Good product, fast shipping, helpful communication.”
High-quality jewellery with lovely packaging and prompt delivery.
“Gorgeous jewellery, very high quality.”
Prompt, careful delivery; bracelet described as delicate and beautiful.
“Prompt and careful delivery.”
Returned unsuitable item and received a refund within a week.
“I was refunded within a week .”
Consistently excellent service and the reviewer highly recommends.
“Always excellent service...no any complaints .Highly recommend.”
Necklace arrived next day with transparent information and updates.
“Transparent information, regular updates.”
Pleased with quality; items beautifully presented and delivered speedily.
“Im so pleased with the quality of both pieces ordered, they came beautifully presented too and delivery was speedy.”
Earrings pretty but larger pair lacked a secure lock and necklace stones were tiny.
“The necklace stone is soooo small”
Product looks beautiful but is very small.
“Looks beautiful but super tiny”
Excellent quality and customer service; presentation and information satisfactory.
“Excellent quality great customer service”
Generally great company but amethyst pieces were much smaller than pictured.
“amethyst is so tiny nothing like picture”
Earrings described as absolutely stunning.
“The earrings is absolutely stunning.”
Issues are handled speedily and customers are satisfied over many years.
“Any issues are always handled very speedily”
Reviewer found the earrings really beautiful and highly recommends them.
“Really beautiful earrings.”
Second-time buyer praises high-quality pieces and luxury packaging, recommending them.
“pieces are just beautiful, very high quality”
Reviewer describes the experience as marvellous and beautiful.
“Marvellous and beautifull”
Great experience; loved products and received kind, helpful customer service.
“customer service was very kind and helpful”
Simple, elegant and classic. ------That is how I describe this beautiful bracelet. It is crafted with a perfect combination of black and whitened pearls. Different sizes of pearls are attached to a black cord bracelet in a very unique way. Simple and classic yet unique. This bracelet will surely amp up your day outfits. The best bit about the bracelet is that it is FREE size! So you can wear it all day long without the worries of having it off or on. You can even sleep with this bracelet on or being active during the day with minimal worries of the beads falling off ( since there is no clasp)
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Latelita is an online jewellery retailer selling necklaces, bracelets, and earrings. Its range includes metalwork, pearls, and gemstone-style ornamentation. Customers order through the brand’s e-commerce channels and receive shipped items with packaging. Latelita supports order questions, returns, and exchanges through its online service channels.