Reviewers often praise attentive staff, quick delivery, and high-quality jewellery. Several customers describe confident, low-pain piercing appointments in store. One recurring issue is earring fittings and backs that don’t stay secure. Communication is mostly positive, with a few mentions of delivery delays linked to customs.
Examples from available reviews (Nov 2021 – Mar 2026).
Earring back did not fit, leaving reviewer unable to wear purchase.
“The earring back doesn’t fit the earring.”
Piece did not fit the piercing and was too loose, causing loss.
“It's not a universal fitting for your pieces.”
Expert, caring piercer provided a confident, luxurious piercing experience.
“I’m absolutely loving my piercing—it’s gorgeous!”
Quick delivery and diamonds sparkle well.
“The delivery was quick and the diamonds have great sparkles.”
Reviewers often name staff and describe personal, fast help with purchases and special requests. Store teams get repeated praise for being professional and helpful in both sales and support situations. Several accounts mention problems solved the same day, plus proactive follow-up.
Several reviewers say the price felt reasonable for the design and service they received. Direct comments on value appear less often than remarks on service and quality. The set shows no sustained complaints about pricing.
Customers describe reassuring, low-pain piercing sessions run by knowledgeable staff. Many mention calm appointments and clear aftercare guidance. Negative experiences mainly involve fit problems that stopped people from wearing the items.
Many reviews compliment the finish, diamond sparkle, and the high quality on arrival. People often mention fast, secure delivery alongside product feedback. A clear cluster of complaints focuses on earring backs and fit, rather than the overall materials.
Most reviewers report helpful, personal customer support and clear email exchanges. One review describes a customs-related delivery delay and miscommunication around it. Quick responses to shipping or order issues come up repeatedly.
Sentiment is strongly positive on service, product presentation, and in-store appointments. At the same time, a small group of customers report earring fittings they couldn’t use. That split leaves an uneven picture: high satisfaction alongside specific fit failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Earring back did not fit, leaving reviewer unable to wear purchase.
“The earring back doesn’t fit the earring.”
Piece did not fit the piercing and was too loose, causing loss.
“It's not a universal fitting for your pieces.”
Professional piercing service; reviewer pleased and planning another.
“Svetlana from the store is absolutely fab and very professional.”
Consistently quick, secure deliveries; items as described.
“items arrive secure and as described.”
Expert, caring piercer provided a confident, luxurious piercing experience.
“I’m absolutely loving my piercing—it’s gorgeous!”
Reviewer praises Svetlana's service highly.
“Amazing service from Svetlana, 5 stars!”
Helpful team provided same-day replacement earrings before travel.
“very helpful in getting me some replacement diamond earrings same day”
Staff provided helpful information to buy a wedding gift.
“Staff were tremendously helpful in providing me with the information I needed”
Quick delivery and diamonds sparkle well.
“The delivery was quick and the diamonds have great sparkles.”
Good customer support but delivery delayed due to customs miscommunication.
“The customer support was great, but there was a big delay to the delivery.”
Very helpful staff with quick responses and beautiful quality jewellery.
“Great customer service, very quick and personal responses.”
Very good service with quick delivery; daughter loved the gift.
“Very good service. Quick delivery etc. My daughter loved her gift.”
Excellent personalised customer support for a custom order and shipping.
“they provided excellent customer support via email.”
Helpful customer services team assisted with choosing non-mined diamond earrings.
“the Customer Services team were really helpful.”
Calm, knowledgeable piercer provided a painless, reassuring piercing experience.
“She was super helpful, not pushy and really knowledgeable.”
Emily guided design process, creating a pristine, stress-free engagement ring.
“Emily was a star.”
Personalised assistance and fabulous jewellery; reviewer recommends the team.
“Amazing personalised assistance and fabulous jewellery.”
Responsive staff resolved delivery issues, ensured free delivery and compensation.
“Lark and Berry demonstrated exceptional customer service”
Reassuring, unhurried piercing experience with excellent aftercare and selection.
“I hardly felt a thing”
Emily provided great advice, communication, design support, and reasonable value.
“Emily was great with her advice, designs, communication and ultimately reasonable value.”
Fast shipping and great product quality.
“Fast shipping, great quality!”
Staff were very helpful and considerate.
“Very helpful and considerate.”
Excellent customer service throughout; reviewer would recommend.
“Excellent customer service throughout, 10/10 would recommend.”
High-quality jewellery with super-quick delivery; reviewer loves the shop.
“Beautiful, high quality jewelry and super quick delivery!”
Emily supported the remote buying process, resulting in a happy final result.
“Emily who supported me through the whole buying experience.”
Earrings arrived promptly; good quality but backs slightly hard to open.
“Earrings were delivered promptly and securely.”
I am very pleased with the quality of my earring set that I purchased for my wedding. The picture doesn't do them justice. They are gorgeous! I've purchased from Lark and Berry before and it is top quality and a great company! The items were delivered quickly and in a very nice box. Each has amazing detail and with an elegant stone.They are also. very comfortable to wear and length is okay. The bracelets also look amazing. I can't wait for the wedding day. We will all look impeccable on the necklaces, earrings and bracelets. I’m extremely pleased! I'm also impressed. This is my second purchase. I'll definitely order again for authentic diamond jewelry.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lark & Berry is a fine jewellery brand and retailer. It designs and sells diamond and precious-metal pieces, including rings and earrings. The business offers bespoke and made-to-order options, with detailed specifications and certification where applicable. Product pages list materials, dimensions, and care advice to support buying decisions.