Reviews Analysed
21
We Collect & Analyse Reviews
Lark & Berry
Experiences & Reviews
Lark & Berry is a UK-based jewellery retailer known for fine and bespoke jewellery, including engagement rings, earrings and necklaces. The business offers in-person consultations alongside online purchasing and provides aftercare services such as piercings and follow-up appointments. Customers researching reviews will typically look for information on service, custom design support, product quality and delivery performance. This summary compiles reviewer observations to help consumers evaluate Lark & Berry before purchase or consultation.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
11d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers most often praise helpful, personalised staff, quick fulfilment and in-store care; isolated delivery or customs issues occurred but were usually addressed.
Share
Strong
33%
💰
Value for money
Few reviews comment on price; one notes engagement-ring value as reasonable during the bespoke design process.
Share
Mixed
2%
⚡
User experience
In-person experiences (consultations, piercing appointments) described as calm and professional; a small number report minor usability issues with fitting or opening pieces.
Share
Strong
8%
🔧
Product quality
Many reviewers describe jewellery as high quality, detailed and sparkly with good finish and comfortable wear for earrings and rings.
Share
Strong
20%
📞
Communication
Customers report prompt, personal responses and clear guidance from staff; one or two reviews mention courier or customs miscommunication.
Share
Strong
19%
⭐
Overall experience
Most reviewers report positive overall experiences, citing helpful staff, successful custom projects and satisfaction with final jewellery.
Share
Strong
19%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Exceptional customer service
"I purchased a necklace from Lark and Berry as a birthday present. Unfortunately, there was an administrative error that meant that it was not going to..."
Damian Rumble
Trustpilot
Sep 30, 2025
Featured for: Delivery issue; exemplary support
Amazing engagement ring buying experience!
"Really happy with my experience at Lark and Berry! Booking a consultation was super easy, and Emily was a star. She helped me throughout the whole ide..."
Nick
Trustpilot
Sep 30, 2025
Featured for: Custom design process and quality
Customs confusion
"The customer support was great, but there was a big delay to the delivery. The store had not clarified to their courier that they u..."
A.K.
Trustpilot
Sep 30, 2025
Featured for: Customs delay; communication lapse noted
I had a wonderful piercing experience…
"I had a wonderful piercing experience with Svetlana. She was super helpful, not pushy and really knowledgeable. She encouraged me to take my time and..."
Samantha Lang
Trustpilot
Sep 30, 2025
Featured for: In-person piercing experience; follow-up care
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
LUCY MCHALE
trustpilot.com
Sep 30, 2025
Friendly & helpful team
I recommend the friendly team at Lark & Berry - who were very helpful in getting me som...
R
Richard Hilliard
trustpilot.com
Sep 30, 2025
Staff were tremendously helpful in…
Staff were tremendously helpful in providing me with the informa...
o
olee
trustpilot.com
Sep 30, 2025
Great sparkles
The delivery was quick and the...
A
A.K.
trustpilot.com
Sep 30, 2025
Customs confusion
The customer support was great, but there was a big delay to the delivery. The store had not clarified to their courier that they u...
A
Anna
trustpilot.com
Sep 30, 2025
Great customer service and quality products
Great customer service, very quick and personal responses. Very...
J
Jill Coupe
trustpilot.com
Sep 30, 2025
Very good service
Very good service. Quick delivery...
P
Pascal Kontschan
trustpilot.com
Sep 30, 2025
Best customer service ever!
I had a custom order with custom shipping instructions....
J
Julie Morrissy
trustpilot.com
Sep 30, 2025
Beautiful earrings
Beautiful earrings. I wanted some diamond earrings but not mined so found Lark & Berry. I had some quer...
S
Samantha Lang
trustpilot.com
Sep 30, 2025
I had a wonderful piercing experience…
I had a wonderful piercing experience with Svetlana. She was super helpful, not pushy and really knowledgeable. She encouraged me to take my time and...
N
Nick
trustpilot.com
Sep 30, 2025
Amazing engagement ring buying experience!
Really happy with my experience at Lark and Berry! Booking a consultation was super easy, and Emily was a star. She helped me throughout the whole ide...
M
MARIA
trustpilot.com
Sep 30, 2025
Amazing personalised assistance and…
Amazing personalised assistance and fabulous jewe...
D
Damian Rumble
trustpilot.com
Sep 30, 2025
Exceptional customer service
I purchased a necklace from Lark and Berry as a birthday present. Unfortunately, there was an administrative error that meant that it was not going to...
R
Rachel
trustpilot.com
Sep 30, 2025
Great Experience
Had a great experience today at Lark & Berry . My friend & I were both have second lobe piercings and I especially, was super nervous. Svetlana really...
C
Chand Mehta
trustpilot.com
Sep 30, 2025
Fantastic experience with Lark & Berry
Had a fantastic experience with Lark & Berry, and couldn't recommend more if lab grown is what you're aft...
c
customer
trustpilot.com
Sep 30, 2025
Fast shipping
...
J
John smart
trustpilot.com
Sep 30, 2025
Very helpful and considerate.
...
K
Kerry Weisselberg
trustpilot.com
Sep 30, 2025
Excellent customer service throughout
Excellent customer service thr...
A
Alla Jammine
trustpilot.com
Sep 30, 2025
Beautiful
Beautiful, high quality jewelry and super...
A
Alfredo
trustpilot.com
Sep 30, 2025
Great buying experience for an engagement ring
I am very happy with my experience at Lark&Berry especially with Emily who supported me through the whole buying experience. I bought a bracelet and a...
S
Sue Glover
trustpilot.com
Sep 30, 2025
Good customer service
Good customer service. After a slight misunderstanding, they explained things clearly. Earrings were delivered prompt...
Conclusion
Reviewer feedback for Lark & Berry consistently highlights attentive, personalised service and strong product quality, particularly for engagement rings and earrings. Several customers describe easy booking and supportive consultations (for example, assistance from staff named Emily) and positive in-person experiences such as professional piercing appointments. A small number of reviews mention delivery or customs complications; those reviewers report the team acted to resolve problems and, in at least one case, provided compensation. Prospective buyers should consider booking a consultation for bespoke work and check international shipping and customs details when ordering from abroad.