Reviewer feedback for Lark & Berry consistently highlights attentive, personalised service and strong product quality, particularly for engagement rings and earrings. Several customers describe easy booking and supportive consultations (for example, assistance from staff named Emily) and positive in-person experiences such as professional piercing appointments. A small number of reviews mention delivery or customs complications; those reviewers report the team acted to resolve problems and, in at least one case, provided compensation. Prospective buyers should consider booking a consultation for bespoke work and check international shipping and customs details when ordering from abroad.
Examples from available reviews (Nov 2021 – Feb 2026).
Responsive staff resolved delivery issues, ensured free delivery and compensation.
“Lark and Berry demonstrated exceptional customer service”
Emily guided design process, creating a pristine, stress-free engagement ring.
“Emily was a star.”
Good customer support but delivery delayed due to customs miscommunication.
“The customer support was great, but there was a big delay to the delivery.”
Calm, knowledgeable piercer provided a painless, reassuring piercing experience.
“She was super helpful, not pushy and really knowledgeable.”
Reviewers most often praise helpful, personalised staff, quick fulfilment and in-store care; isolated delivery or customs issues occurred but were usually addressed.
Few reviews comment on price; one notes engagement-ring value as reasonable during the bespoke design process.
In-person experiences (consultations, piercing appointments) described as calm and professional; a small number report minor usability issues with fitting or opening pieces.
Many reviewers describe jewellery as high quality, detailed and sparkly with good finish and comfortable wear for earrings and rings.
Customers report prompt, personal responses and clear guidance from staff; one or two reviews mention courier or customs miscommunication.
Most reviewers report positive overall experiences, citing helpful staff, successful custom projects and satisfaction with final jewellery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Earring back did not fit, leaving reviewer unable to wear purchase.
“The earring back doesn’t fit the earring.”
Piece did not fit the piercing and was too loose, causing loss.
“It's not a universal fitting for your pieces.”
Professional piercing service; reviewer pleased and planning another.
“Svetlana from the store is absolutely fab and very professional.”
Consistently quick, secure deliveries; items as described.
“items arrive secure and as described.”
Expert, caring piercer provided a confident, luxurious piercing experience.
“I’m absolutely loving my piercing—it’s gorgeous!”
Reviewer praises Svetlana's service highly.
“Amazing service from Svetlana, 5 stars!”
Helpful team provided same-day replacement earrings before travel.
“very helpful in getting me some replacement diamond earrings same day”
Staff provided helpful information to buy a wedding gift.
“Staff were tremendously helpful in providing me with the information I needed”
Quick delivery and diamonds sparkle well.
“The delivery was quick and the diamonds have great sparkles.”
Good customer support but delivery delayed due to customs miscommunication.
“The customer support was great, but there was a big delay to the delivery.”
Very helpful staff with quick responses and beautiful quality jewellery.
“Great customer service, very quick and personal responses.”
Very good service with quick delivery; daughter loved the gift.
“Very good service. Quick delivery etc. My daughter loved her gift.”
Excellent personalised customer support for a custom order and shipping.
“they provided excellent customer support via email.”
Helpful customer services team assisted with choosing non-mined diamond earrings.
“the Customer Services team were really helpful.”
Calm, knowledgeable piercer provided a painless, reassuring piercing experience.
“She was super helpful, not pushy and really knowledgeable.”
Emily guided design process, creating a pristine, stress-free engagement ring.
“Emily was a star.”
Personalised assistance and fabulous jewellery; reviewer recommends the team.
“Amazing personalised assistance and fabulous jewellery.”
Responsive staff resolved delivery issues, ensured free delivery and compensation.
“Lark and Berry demonstrated exceptional customer service”
Reassuring, unhurried piercing experience with excellent aftercare and selection.
“I hardly felt a thing”
Emily provided great advice, communication, design support, and reasonable value.
“Emily was great with her advice, designs, communication and ultimately reasonable value.”
Fast shipping and great product quality.
“Fast shipping, great quality!”
Staff were very helpful and considerate.
“Very helpful and considerate.”
Excellent customer service throughout; reviewer would recommend.
“Excellent customer service throughout, 10/10 would recommend.”
High-quality jewellery with super-quick delivery; reviewer loves the shop.
“Beautiful, high quality jewelry and super quick delivery!”
Emily supported the remote buying process, resulting in a happy final result.
“Emily who supported me through the whole buying experience.”
Earrings arrived promptly; good quality but backs slightly hard to open.
“Earrings were delivered promptly and securely.”
I am very pleased with the quality of my earring set that I purchased for my wedding. The picture doesn't do them justice. They are gorgeous! I've purchased from Lark and Berry before and it is top quality and a great company! The items were delivered quickly and in a very nice box. Each has amazing detail and with an elegant stone.They are also. very comfortable to wear and length is okay. The bracelets also look amazing. I can't wait for the wedding day. We will all look impeccable on the necklaces, earrings and bracelets. I’m extremely pleased! I'm also impressed. This is my second purchase. I'll definitely order again for authentic diamond jewelry.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lark & Berry is a UK-based jewellery retailer known for fine and bespoke jewellery, including engagement rings, earrings and necklaces. The business offers in-person consultations alongside online purchasing and provides aftercare services such as piercings and follow-up appointments. Customers researching reviews will typically look for information on service, custom design support, product quality and delivery performance. This summary compiles reviewer observations to help consumers evaluate Lark & Berry before purchase or consultation.