Lane Crawford
Experiences & Reviews

Very good don't...

I ordered a cuff from here. I got a completely different item from what was pictured on the website (and I know this because I actually own the cuff a...

Scam Alert!!! Don't buy!!! I bought a LIMITED EDITION candle from their web as it sold out anywhere. I paid a much higher price plus a C$45 delivery c...

We were attracted by the sale of a table online, then we went to Pacific Place yesterday and we’re told that it should be displayed in the IFC. The sa...

They don't send tax invoice/receipt of your purchase and don't answer email or live ch...

Slight hiccup by them locating payment and asking for my...

It’s Hong Kong based so they process slowly. They make you take a picture of your credit card and send...

Great service, fast delivery to Germa...

cheating lying c*nts made an order, but they didn't have it anymore, so they started asking verification for my amex which has...

Lovely service! Went to buy La Nuit De L Homme which is my favourite winter perfume and the serv...

I have to admit I was dubious to use this website from previous online order issues and having to present bank statements etc. I thought I would give...

Bought beautiful denim jacket. Ordered on Tuesday and got it on Friday in Irelan...

I visited the IFC branch of Lane Crawford on the 5th May 2018 and I attended the concierge desk to return a Marc by Marc Jacobs top I had purchased fr...

Seem to be having the same issues with returns, originally loss accepted by DHL when lost in transit via DHL or maybe not recorded as returned by Lane...

haven't ordered for more than a yr but returns still not as smooth ordered the shoes because only lane crawford has it..... returns instructions not u...

Lane Crawford is one of the best department stores for online shopping. I grew up in Hong Kong and used to shop at Lane Crawford both online and offli...

Purchased a Valentino bracelet Received email stating because it was my first order they could only ship to billing adress and would reserve my item f...

I recently had the pleasure of shopping at Lane Crawford's online fashion shop for designer clothing and accessories. I was extremely impressed with the wide selection they offered, including luxury handbags, shoes, dresses, jeans and more. The ease of navigating their website made browsing a breeze.

What stood out to me most was their commitment to customer satisfaction. They offer same-day delivery in Hong Kong & Beijing which is something I didn't expect from an online retailer. Additionally, they provide free returns making it stress-free to try multiple items before committing to one.

The quality of the products exceeded my expectations as well. Each item arrived looking exactly as pictured on their website and felt like a true investment piece that would last beyond just one season.

Overall, my experience with Lane Crawford was positive every step of the way from browsing their collection to receiving fast delivery without any issues or complaints along the way.