Reviews show frequent praise for product appearance, softness and prompt delivery, with many buyers reporting repeat purchases. Several customers also highlight responsive, helpful customer service. However, there are recurring complaints about courier behaviour, failed deliveries and some cases of poor follow‑up or hung calls. A small number of reviewers report product defects (pulls, threads) or checkout issues; prospective buyers may want to check delivery options, courier choice and the returns policy before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Rug arrived quickly, is good quality and well packaged.
“Rug is good quality and looks beautiful.”
Courier repeatedly refused delivery to second-floor flat causing hostile delivery experiences.
“simply refused to deliver the rug to my 2nd floor flat”
No rug delivered after a month and customer service hung up repeatedly.
“Customer service is beyond useless.”
Unable to empty basket when changing currency, blocking weekend purchases.
“It won't empty.”
Most reviewers discuss delivery and service; many describe fast, efficient delivery while a minority report failed or hostile courier experiences.
Only a few reviews explicitly mention price, typically calling a purchase 'good value' or a 'good buy', with limited data overall.
Website and ordering are often described as simple and accurate; one reviewer reported basket/checkout issues and currency switching problems.
Most reviewers praise softness, colour and build; a small number reported defects such as pulls or excessive shedding after light use.
Several customers report prompt, helpful replies from staff, while others describe unreturned calls, dropped calls or poor follow‑up.
Overall impressions lean positive with repeat buyers and satisfied customers, but a few negative service/delivery cases affect trust for some.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Wow! I have never purchased a rug online before and was a bit nervous at first, but my rug is amazing. It is soooo soft and really give the room a cozy vibe. The one thing I was worried about was the strong smell of the material (wool). If you live in a small studio apartment like me, that's a problem because it is really hard to open up windows as they are quite high up. I hung my rug up on our balcony for an hour or two to air out and the smell went away within minutes. I will absolutely be purchasing more rugs in different designs from this store
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kukoon Rugs operates as an online rug retailer offering a range of floor coverings such as runners, area rugs and decorative mats. People researching the brand commonly look for information on product quality, delivery options, returns and customer support before buying. Reviews and third‑party feedback are useful to verify material, sizing accuracy, delivery performance and post‑purchase help when comparing rug suppliers.